Internet not working at all

[Teddy0bear]

Hello, I recently purchased your router to use with my virgin Internet. I plugged it in as instructed on your card but the Internet didn't work at all, the wifi signal was picked up but no Internet came through at all or via the lan cables. The Internet is working fine through the Virgin hub so just need some help as to why it's not working.

 

Speedy response would be appreciated.

 

Regards

 

Ed

[Netduma Fraser]

Hey, welcome to the forum!

 

I have Virgin as well so there should be no issue getting it all working correctly. Go to the Netduma interface and reboot from miscellaneous settings. This usually resolves the issue, let us know if that works.

[ColonicBoom]

Put the Superhub in modem mode.

Turn off the Superhub and the Netduma.

Wait 5 mins (actually wait for 5 mins).

Turn on the Superhub.

Wait 3 mins.

Turn on the Netduma.

 

Et voila, internet!

[Teddy0bear]

Cheers guys, I'll give that a try