Teddy0bear Posted December 16, 2016 Share Posted December 16, 2016 Hello, I recently purchased your router to use with my virgin Internet. I plugged it in as instructed on your card but the Internet didn't work at all, the wifi signal was picked up but no Internet came through at all or via the lan cables. The Internet is working fine through the Virgin hub so just need some help as to why it's not working. Speedy response would be appreciated. Regards Ed Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 16, 2016 Administrators Share Posted December 16, 2016 Hey, welcome to the forum! I have Virgin as well so there should be no issue getting it all working correctly. Go to the Netduma interface and reboot from miscellaneous settings. This usually resolves the issue, let us know if that works. Link to comment Share on other sites More sharing options...
ColonicBoom Posted December 16, 2016 Share Posted December 16, 2016 Put the Superhub in modem mode. Turn off the Superhub and the Netduma. Wait 5 mins (actually wait for 5 mins). Turn on the Superhub. Wait 3 mins. Turn on the Netduma. Et voila, internet! Link to comment Share on other sites More sharing options...
Teddy0bear Posted December 16, 2016 Author Share Posted December 16, 2016 Cheers guys, I'll give that a try Link to comment Share on other sites More sharing options...
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