XBOX net type unavailable

[josenava89]

hi i really need some help ive been trying to get my net type open and notthing will work but in really tired of the netduma i dont even know if i have it set up right with my other router it was working ok but know is not on the ps4 my net is open but not on my xbox please help and please give me a guide on howset up my duma with my router just to make sure it set up right my router is a NETGEAR R6300v2 please help guys and if i could get a one on one from someone please i bought this netduma thinking gameing would be better but thats not the case and i think its beacuse a lot of us arent that to teach savvy and you guys at netduma know that a phone line would really help at least buying  a 200 dollar router should have that but you know what guys i really just want help with this   sorry if sounded rude an any way

[josenava89]

FRASER if you read this ill be on at 8:00am central time where i live today so early in the morning given you my time because i dont know your please help im really disappointed with this always something and the worse part is there aint know number to call always have to wait a day after 

[BIG__DOG]

the netduma does make gaming better when it is set up correctly, people think you just plug it in and away you go, but that is not the case, some networking knowlage is needed.

 

Have you given your xbox a static ip in dhcp?, if not then that is what you need to do for starters. Does your netgear have a dmz (usually in advanced or firewall section of the netgear gui. 

 

 

I know it is frustrating if you are not sure what you are doing and hopefully we can get to the bottom of this for you.

[Netduma Fraser]

All you need to do is follow this guide and that should get you sorted: http://support.netduma.com/support/solutions/articles/16000022359-how-do-i-open-my-nat-

[josenava89]

its in the dmz  already . Fraser i tried that already

[josenava89]

All you need to do is follow this guide and that should get you sorted: http://support.netduma.com/support/solutions/articles/16000022359-how-do-i-open-my-nat-

im here right now can we do a one on one 

[josenava89]

Help FRASER!!!!! i see your on right now i tried that already and it didnt work  

[josenava89]

so i do have the duma on a ststic ip addres guys ive tried everthing but notthing 

[josenava89]

well guess what guys i got it !!!!!!!!!!!!!!!! i dont know what i did but its open now but the help was not that good thank you any ways and sorry if i was rude an any way

[BIG__DOG]

patience is important, netduma is a very small company with a few staff, not a huge 1 such as netgear or asus and relies on it's forum members to help and assist when possible. Having said that I am very glad you got your issue sorted.........Frasers suggestion and mine probably worked but if you expected it to take effect while your xbox was still on then it will not work as it would take a reboot of your console to get you an open nat.

 

Most people expect something to work with little fuss and knowledge of how to configure something but regarding networking that is not the case. I also suggest you watch sim's video on jitter (bufferbloat) and how to controle it as I usually promote it to those i think it could benefit.........................................BD

 

 

[Netduma Fraser]

Apologies, though I was on I was juggling about 5 different tasks. I very rarely do a 1 on 1 on the spot. I need some notice to schedule it. Happy to hear your issue has been resolved