Techgodrachit Posted October 2, 2016 Posted October 2, 2016 Hey, So the way my ISP works is that they provide an ethernet cable which goes directly into my Duma. My internet was down today when I connected through WiFi and even through ethernet through my Duma. But when I plugged the ethernet cable from the ISP to my laptop directly it worked. I called up my ISP and they said some 'WAN IP' setting which begins with a 10. was missing.. Any help would be appreciated Thank you, Rachit
BIG__DOG Posted October 2, 2016 Posted October 2, 2016 what is your isp and modem? theres no such thing as an isp specific ethernet lead as they are generic for their CAT type!
BIG__DOG Posted October 2, 2016 Posted October 2, 2016 looks like you are in the states.......reboot your metduma, check the wifi settings to make sure it has not reverted back to netdumar1 username and netdumar1 password.
b00stg0d Posted October 2, 2016 Posted October 2, 2016 sounds like he has FTTx and the ethernet comes form the ONT. The 10.x.x.x possibly a IP they hand which would also mean you are probably Double NAT'd as well. Reboot if that doesn't fix it see if they will tell you what MAC address they have recorded for your account and see if it doesn't match the Duma. If it doesn;t then kindly request they change the MAC to the Duma's MAC address.
b00stg0d Posted October 2, 2016 Posted October 2, 2016 If they require you to use only a static class c address say 10.0.0.0-10.255.255.255.255 then request eh full address then go to netduma WAN settings and add the info. You will need the IP, Subnet, Gateway IP, and DNS server IPs.
Administrators Netduma Fraser Posted October 3, 2016 Administrators Posted October 3, 2016 I would just reiterate what has been said above, please let us know how you get on.
Techgodrachit Posted October 3, 2016 Author Posted October 3, 2016 sounds like he has FTTx and the ethernet comes form the ONT. The 10.x.x.x possibly a IP they hand which would also mean you are probably Double NAT'd as well. Reboot if that doesn't fix it see if they will tell you what MAC address they have recorded for your account and see if it doesn't match the Duma. If it doesn;t then kindly request they change the MAC to the Duma's MAC address. Thanks for the reply mate.. I will ask them about the MAC address and get back.. Hopefully it works..
Techgodrachit Posted October 3, 2016 Author Posted October 3, 2016 I would just reiterate what has been said above, please let us know how you get on. Thanks Fraser.. Great to back on the forums its been a long time
Techgodrachit Posted October 3, 2016 Author Posted October 3, 2016 what is your isp and modem? theres no such thing as an isp specific ethernet lead as they are generic for their CAT type! Im not sure of the details but they just give an ethernet cable which they say comes from a 'junction box'. They don't give any modem. I just plug that ethernet into my router and thats how I get internet access.
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