FOR FRASSE

[dominican_3niz]

HI FRASE I DOWNLOAD PING PLOTER JUST LIKE YOU SET ON MY MY CONTENT http://forum.netduma.com/topic/18328-unstable-internet-connection/

BUT NOW I JUST NEED TO KNOW WHAT TO DO LIKE WICH IP SURE I TEST THE NETDUMA OR THE XFINITY ONE ?

[Netduma Fraser]

I would do it to the PingPlotter IP it provides or something like Twitter.com 

[dominican_3niz]

I would do it to the PingPlotter IP it provides or something like Twitter.com 

OK I WILL POSTED MY RESULT LATER I GOT SLEPP LIL BIT HAVE TO WORK AT 3

[dominican_3niz]

WOO

[Netduma Jack]

So that pingplotter test should be valid evidence to provide your ISP with; the problem definitely seems to be your line connection.

[dominican_3niz]

So that pingplotter test should be valid evidence to provide your ISP with; the problem definitely seems to be your line connection.

the line inside the walls or outside 

[Netduma Fraser]

Not necessarily the physical line but the line/route your packets take to get to it's destination.

 

Did you have congestion control on at the time of doing this test?

[dominican_3niz]

i just give up? i have try so many things 

[Netduma Jack]

You need to take these results to your ISP; since you're paying for a decent line. They should send a technician round to fix the issue. Make sure you give them results like these. This is definitely an ISP line issue as far as I can see.

[Netduma Fraser]

Can you do the same directly to the Xfinity modem/router as well please and post that screenshot just so we can compare and see if the issue still persists.

[dominican_3niz]

 xfinito modem only

[Netduma Fraser]

Okay definitely some issues there. Recommend doing the tests over different days/times and then present it to your ISP as evidence and see if they can help