dominican_3niz Posted September 21, 2016 Share Posted September 21, 2016 HI FRASE I DOWNLOAD PING PLOTER JUST LIKE YOU SET ON MY MY CONTENT http://forum.netduma.com/topic/18328-unstable-internet-connection/ BUT NOW I JUST NEED TO KNOW WHAT TO DO LIKE WICH IP SURE I TEST THE NETDUMA OR THE XFINITY ONE ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 21, 2016 Administrators Share Posted September 21, 2016 I would do it to the PingPlotter IP it provides or something like Twitter.com Link to comment Share on other sites More sharing options...
dominican_3niz Posted September 21, 2016 Author Share Posted September 21, 2016 I would do it to the PingPlotter IP it provides or something like Twitter.com OK I WILL POSTED MY RESULT LATER I GOT SLEPP LIL BIT HAVE TO WORK AT 3 Link to comment Share on other sites More sharing options...
dominican_3niz Posted September 21, 2016 Author Share Posted September 21, 2016 WOO Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted September 21, 2016 Netduma Staff Share Posted September 21, 2016 So that pingplotter test should be valid evidence to provide your ISP with; the problem definitely seems to be your line connection. Link to comment Share on other sites More sharing options...
dominican_3niz Posted September 21, 2016 Author Share Posted September 21, 2016 So that pingplotter test should be valid evidence to provide your ISP with; the problem definitely seems to be your line connection. the line inside the walls or outside Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 22, 2016 Administrators Share Posted September 22, 2016 Not necessarily the physical line but the line/route your packets take to get to it's destination. Did you have congestion control on at the time of doing this test? Link to comment Share on other sites More sharing options...
dominican_3niz Posted September 22, 2016 Author Share Posted September 22, 2016 i just give up? i have try so many things Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted September 22, 2016 Netduma Staff Share Posted September 22, 2016 You need to take these results to your ISP; since you're paying for a decent line. They should send a technician round to fix the issue. Make sure you give them results like these. This is definitely an ISP line issue as far as I can see. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 23, 2016 Administrators Share Posted September 23, 2016 Can you do the same directly to the Xfinity modem/router as well please and post that screenshot just so we can compare and see if the issue still persists. Link to comment Share on other sites More sharing options...
dominican_3niz Posted September 25, 2016 Author Share Posted September 25, 2016 xfinito modem only Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 25, 2016 Administrators Share Posted September 25, 2016 Okay definitely some issues there. Recommend doing the tests over different days/times and then present it to your ISP as evidence and see if they can help Link to comment Share on other sites More sharing options...
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