Yowie Posted August 14, 2016 Share Posted August 14, 2016 Hello, My NetDuma just stopped working. No lights, no communication. What do I need to do for a warranty claim? Thanks! Link to comment Share on other sites More sharing options...
BIG__DOG Posted August 14, 2016 Share Posted August 14, 2016 A member of staff will contact you soon i imagine but as it is sunday it may be tomorrow. Silly question but is the plug in the socket in properly as occasionally i catch mine with my foot under my desk and it goes off. I know it sounds a dumb question, but sometimes it can be like that! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 15, 2016 Administrators Share Posted August 15, 2016 When plugged into the power do you see any lights in the back at all? Do you have another power adapter of the same output to plug into the router to rule out a faulty adapter? Link to comment Share on other sites More sharing options...
Yowie Posted August 15, 2016 Author Share Posted August 15, 2016 When plugged into the power do you see any lights in the back at all? Do you have another power adapter of the same output to plug into the router to rule out a faulty adapter? There are no lights at all. I do not have another power adapter that is 24v and .8A. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 16, 2016 Administrators Share Posted August 16, 2016 What firmware version were you on before this occurred? Was there a power cut recently or anything that could have occurred that would lead to this do you think? Email [email protected] and we can sort it out. Link to comment Share on other sites More sharing options...
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