awa Posted May 6, 2016 Share Posted May 6, 2016 i just bought NETDUMA router and I always get this error :"Something went wrong when trying to ping. Please make sure no devices are VPN'd and that your firewall isn't blocking the ping result." I don't have firewall. and my NETDUMA connect to the ISP modem. Link to comment Share on other sites More sharing options...
Buster Posted May 6, 2016 Share Posted May 6, 2016 Is Adblocker enabled? and if i remember correctly, Chrome works better with the DUMA interface than other browsers. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 6, 2016 Administrators Share Posted May 6, 2016 Hey, welcome to the forum! Please follow this http://wiki.netduma.com/doku.php?id=why_can_t_i_ping Link to comment Share on other sites More sharing options...
awa Posted May 6, 2016 Author Share Posted May 6, 2016 Yes. I have Adblocker. I disabled it. I'll monitor then I will see if this fix it or not. Thanks for replay. Link to comment Share on other sites More sharing options...
awa Posted May 6, 2016 Author Share Posted May 6, 2016 I disabled Adblocker and I'm still getting the same error. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 7, 2016 Administrators Share Posted May 7, 2016 Are you using Chrome/Firefox? Link to comment Share on other sites More sharing options...
awa Posted May 8, 2016 Author Share Posted May 8, 2016 I tried Chrome and Safari and I don't have Adblocker on Safari. I still get the same message every time. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 9, 2016 Administrators Share Posted May 9, 2016 Have you checked the VPN page to make sure a device isn't ticked? Have you disabled PC firewall/anti-virus? Link to comment Share on other sites More sharing options...
awa Posted May 9, 2016 Author Share Posted May 9, 2016 I think I found out what was the problem, I'm not sure but I changed two things. first I found that I had 2 IDs in deny section with same name, I don't know is that matter or not. The other thing I changed was the power saving setting for my laptop. my laptop disconnect my wireless connection after 5 mins and I always leave NETDUMA page opened. I always check NETDUMA page I after every single game. Thanks for every comments. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 9, 2016 Administrators Share Posted May 9, 2016 Ahh I see! Glad to see your issue has been resolved, I'll now close this thread. Feel free to stick around, it's a great community Link to comment Share on other sites More sharing options...
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