SM961 Posted April 8, 2016 Share Posted April 8, 2016 Like every morning before I go to work I use the ping diagnostic to check my line, this morning my ping was "bad" does anybody knows why it went bad around 80+ so I retest a couple times still the same. What went wrong in my eight hours of sleep? Link to comment Share on other sites More sharing options...
PharmDawgg Posted April 8, 2016 Share Posted April 8, 2016 Possible ISP issues. Link to comment Share on other sites More sharing options...
Zennon Posted April 8, 2016 Share Posted April 8, 2016 It is more usual for a line to be congested on a night when people are back from schools and work etc. If there is a line fault it can affect the line at any time I would test with ping plotter pro free for 30 days then it reverts to free https://www.pingplotter.com/download.html Type 8.8.8.8 into the target and press go do not use the line other than running the test, post back the results from a 15-20 minute test and i will have a look for you. Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 Possible ISP issues. Yes, it is a tech is coming tomorrow. Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 It is more usual for a line to be congested on a night when people are back from schools and work etc. If there is a line fault it can affect the line at any time I would test with ping plotter pro free for 30 days then it reverts to free https://www.pingplotter.com/download.html Type 8.8.8.8 into the target and press go do not use the line other than running the test, post back the results from a 15-20 minute test and i will have a look for you. Link to comment Share on other sites More sharing options...
Zennon Posted April 9, 2016 Share Posted April 9, 2016 Your ping itself is not jiterry in that plot but it is very high. It is a respectable 18ms average at hop 9 then at hop 10 it jumps to 74ms. Have you tried another IP address to ping to in PP to see if it is the routing to the Google server causing the issue or your ISP?. Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 Your ping itself is not jiterry in that plot but it is very high. It is a respectable 18ms average at hop 9 then at hop 10 it jumps to 74ms. Have you tried another IP address to ping to in PP to see if it is the routing to the Google server causing the issue or your ISP?. Yes, I did and I get a little bit higher pings. Link to comment Share on other sites More sharing options...
Zennon Posted April 9, 2016 Share Posted April 9, 2016 If you don't mind could you show me another pingplotter screen shot to another server , thanks. Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 If you don't mind could you show me another pingplotter screen shot to another server , thanks. Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 The tech is coming this morning to check the line. They said something is wrong with my line when I called them yesterday, I even replaced modems because I thought is was my modem that was giving me problems. Link to comment Share on other sites More sharing options...
Zennon Posted April 9, 2016 Share Posted April 9, 2016 Thanks, You have a base ping of 80ms in that plot still but also jitter up to 107ms And again at hop 10 there is a major rise in ping, that is still to the Google server could you test against another IP address please. Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 Thanks, You have a base ping of 80ms in that plot still but also jitter up to 107ms And again at hop 10 there is a major rise in ping, that is still to the Google server could you test against another IP address please. Sure. Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 Another one. Link to comment Share on other sites More sharing options...
Zennon Posted April 9, 2016 Share Posted April 9, 2016 Now that one is much better apart from the packet loss but thats on Akamai server not your ISP hops, proving that the 8.8.8.8 google server that is near you is playing up giving you the bad results you see from the Netduma. The Netduma pings 8.8.8.8 and this server is having issue's Just to make double sure can you ping another different IP Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 Now that one is much better apart from the packet loss but thats on Akamai server not your ISP hops, proving that the 8.8.8.8 google server that is near you is playing up giving you the bad results you see from the Netduma. The Netduma pings 8.8.8.8 and this server is having issue's Just to make double sure can you ping another different IP Okay,will do. So if it is the google server what do I do next? Link to comment Share on other sites More sharing options...
Zennon Posted April 9, 2016 Share Posted April 9, 2016 Nothing, it mean's your connection is fine and its google server being the issue. Lets see one more PP plot from another IP first to make sure. Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 Nothing, it mean's your connection is fine and its google server being the issue. OKay, I have to wait until they fix google's servers issues? Link to comment Share on other sites More sharing options...
Zennon Posted April 9, 2016 Share Posted April 9, 2016 No, it does not affect you one bit if it is their server. Your searches if you use Google search engine will be a bit slower and the test will show bad but it has nothing to do with how your line is operating. Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 No, it does not affect you one bit if it is their server. Your searches if you use Google search engine will be a bit slower and the test will show bad but it has nothing to do with how your line is operating. Another one Link to comment Share on other sites More sharing options...
Zennon Posted April 9, 2016 Share Posted April 9, 2016 Right thats jumping up high on hop 11 we need to find a server close to you where do you live and i will try and find one. Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 No, it does not affect you one bit if it is their server. Your searches if you use Google search engine will be a bit slower and the test will show bad but it has nothing to do with how your line is operating. Okay, I see, so if my line is fine why Netduma will say is bad? Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 Right thats jumping up high on hop 11 we need to find a server close to you where do you live and i will try and find one. California, Los Angeles. Link to comment Share on other sites More sharing options...
Zennon Posted April 9, 2016 Share Posted April 9, 2016 Type this or copy and paste into the target and post the results, thanks. 208.79.89.243 Link to comment Share on other sites More sharing options...
SM961 Posted April 9, 2016 Author Share Posted April 9, 2016 Is there anyway to tell the router not to ping google server? Link to comment Share on other sites More sharing options...
Zennon Posted April 9, 2016 Share Posted April 9, 2016 Can you ping 208.79.89.243 in ping plotter. Link to comment Share on other sites More sharing options...
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