Madman Posted April 14, 2015 Author Posted April 14, 2015 I believe you are 8 hrs ahead of me, are you available within the next hour or two?
Guest Netduma_Iain Posted April 14, 2015 Posted April 14, 2015 Sorry of course you're based in the US, I knew that sorry for asking a stupid question. I could be available 8pm GMT, does that work for you? Actually can we do 8pm GMT tomorrow?
Madman Posted April 14, 2015 Author Posted April 14, 2015 I'm on call so I don't know if I will be available tomorrow but I'm available for the rest of the day today
Madman Posted April 15, 2015 Author Posted April 15, 2015 Im most certain it's the router, I've been playing on the PS4 on wifi on the Netduma and all is fine which should rule out the software right?
Guest Netduma_Iain Posted April 15, 2015 Posted April 15, 2015 Madman your logic makes sense I agree, but the Internet is full of threads saying its faulty playstation. You just need to do a quick Google search also the number of people using the R1 with the playstation kinda points that way as well. If Google wasn't so full of threads about this paticular issue I would have suggested just sending it back immediately and we'd replace it. But I think we can probably fix it remotely. I guess just tell when is the best time for you today or any other day. Just try not to make it between 10pm and 10 am here please
Madman Posted April 18, 2015 Author Posted April 18, 2015 Hello again Iain, Seems like we cant sync a good time to remotely fix this issue, what info do you need from for you to do this? Can you tweek the router while I'm away? You have my permission to do so if thats the case. Thanks...
Guest Netduma_Iain Posted April 18, 2015 Posted April 18, 2015 Really it would be best for me to access the router while you there so we can try different things and I'll see the routers log files themselves. Can you try pick any reasonable GMT during the week I can go upto midnight GMT and I'll make sure it happens. Thanks mate
Guest Netduma_Iain Posted April 20, 2015 Posted April 20, 2015 Ok I'll be there mate. See you in chat at 4pm.
Madman Posted April 20, 2015 Author Posted April 20, 2015 Just confirming appointment, see you in a bit
Madman Posted April 20, 2015 Author Posted April 20, 2015 I'm not sure what happened havent been disconnected yet though
Guest Netduma_Iain Posted April 20, 2015 Posted April 20, 2015 Can you press up and enter in the command prompt so it does it again please mate
Madman Posted April 20, 2015 Author Posted April 20, 2015 I just did and I just missed a disconnect I tweaked the congestion control then the geo filter then shortly I got kicked off line
Guest Netduma_Iain Posted April 20, 2015 Posted April 20, 2015 Can you try it again, and show me what it says when the disconnect happens please. I don't think congestion control or geo-filter will make a difference to the cable. I guess can you try setting the "reactive" algorithm and see if that fixes it mate.
Guest Netduma_Iain Posted April 20, 2015 Posted April 20, 2015 hrm ok so it disconnects for a second and its definitely at the physical layer. Let me research it madmen. Thanks for doing that.
Madman Posted April 22, 2015 Author Posted April 22, 2015 Whats the word Iain? What are we doing about this? I can feel the difference between wired and wireless and I'm pulling my hair out, can we get this resolved please, thx...
Guest Netduma_Iain Posted April 22, 2015 Posted April 22, 2015 Hi Madman, I'm trying my best to figure this out. Can you try something simple please I know you said it already but give this a go again http://forum.netduma.com/topic/1247-ps4-could-not-find-ip-address-in-specifies-time-solved/?p=18259 If that doesn't work I guess best option is to return & get it fixed. Have you got anyone near you that has a R1 can you see if there one works?
Madman Posted April 23, 2015 Author Posted April 23, 2015 I think it's time to ship it back for repair or replacement Iain, I tried that already and I would try it again but the problem persists on my other PS4 as well and only does it on this router (not to mention that it takes forever to download all my games again). I connected my ps4 with my old Netgear router and I don't get this problem. My Netgear router doesn't have all the bells and whistles that the Netduma has so it's not an option for me. I know you are a busy man and I thank you for the time you've taken to help me resolve this issue but in all honesty, I think we reached its limit of testing. Please don't get me wrong I don't want to sound rude or anything of that sort, it's been over a month since I reported the issue and I just want it fixed. Thanks...
Administrators Netduma Iain Posted April 23, 2015 Administrators Posted April 23, 2015 Madman, Thats absolutely fine, being in US its so far away I just wanted to try every alternative. Can you email [email protected] about the fault please. Cheers mate
Madman Posted April 24, 2015 Author Posted April 24, 2015 Hey Iain, is someone to reply back to me after I send the email?
Administrators Netduma Iain Posted April 24, 2015 Administrators Posted April 24, 2015 Yes mate, email just makes the process formal
Madman Posted May 4, 2015 Author Posted May 4, 2015 Hey Iain, I sent an email last thursday confirming that my faulty router has been shipped back to you guys but did not get a response
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