Geopanel not showing host

[Pongo Paul]

Hi just set up my new R1 today, in the geopanel I have the blue circle and can see the legend but cant see any hosts. By that I mean nothing from the legend shows up anywhere on the map regardless how zoomed in or out I am. Any idea what setting I have wrong?

 

I have attached a screen shot

 

Thanks

[Netduma Crossy]

Hi just set up my new R1 today, in the geopanel I have the blue circle and can see the legend but cant see any hosts. By that I mean nothing from the legend shows up anywhere on the map regardless how zoomed in or out I am. Any idea what setting I have wrong?

 

I have attached a screen shot

 

Thanks

 

Please follow this guide to set up the GeoFilter correctly.

[Pongo Paul]

thanks for prompt reply I will have a look

[cranium2001]

thanks for prompt reply I will have a look

It also doesn't show if you're not in a game as well. Nothing to ping to so nothing showing. Enter a mp game and you'll see the difference.

[Pongo Paul]

hi, I have it configured like this but the new firmware only has "Xbox live PA" option, no "Xbox live", I presume that's not affecting it. Maybe I should look at it more while playing. Its definitely not going into laggy games tonight I have noticed a difference in game play but would like the options to see what/where hosts are. I will keep playing with the settings and see how it goes. Thanks again.

[Pongo Paul]

played 3 games checked but no host info?

[Guest Netduma_Iain]

Hi Paul,

 

Sometimes anti-virus, adware or firewall blocks it. Could you try temporarily disable it. Also please take a screenshot of the top of your geo-filter where the services are selected so we can assist further

 

Thanks everyone for helping! 

[Netduma Crossy]

Oh, I remember  someone else had this issue actually. The GeoFilter was "working" but no hosts would appear. The issue was he was using internet explorer.

 

If you are using internet explorer, then this might be the issue.

 

Try google chrome if your not already

[Pongo Paul]

I am using IE I will install chrome and see how that goes, thanks. have to do that later today busy wiping the floor with everyone now thanks to no lag

[Netduma Crossy]

I am using IE I will install chrome and see how that goes, thanks. have to do that later today busy wiping the floor with everyone now thanks to no lag

 

Ok, I think this might fix it as it did for the other person

[Pongo Paul]

ah I see a school boy error, I have 2 Xbone services some how, TCP and Xbox live PA, how do I remove the TCP one?

[cranium2001]

I think you just click on it in devices.

[Guest Netduma_Iain]

Thanks for helping Cranium, but that won't change the geo-filter.

 

Paul you can't remove a service, but you can disable it. Please let me know if that fixes it 

[Pongo Paul]

Hi Ian I disabled it but that didn't fix it just installed chrome about to try that

[Guest Netduma_Iain]

Ok mate, hopefully that fixes it. Its 2:30am here so I can't help till tomorrow if not but don't worry I'm sure its an easy fix!

[Pongo Paul]

it has given me the ping graph and more options in chrome. I tried compatibility mode in IE that didn't help either 

[Pongo Paul]

it has the 2 xbones in devices, the fixed IP is 192.168.100.102 but it has .77 as well, I presume that's from when I was setting thing up and I removed the fixed ip to test it picked one up from DHCP. Should I remove it completely from devices and start again with it?

[Pongo Paul]

Thanks Ian, im in UK as well just noticed time, gotta stop playing and go to bed as well. Thank you all for your help

[Netduma Crossy]

Thanks Ian, im in UK as well just noticed time, gotta stop playing and go to bed as well. Thank you all for your help

 

So has chrome worked? I can see that there is a host on the GeoFilter so I guess it has?

[Pongo Paul]

HI ya

I have just booted up laptop and XBone and I have yellow hosts all around in IE & Chrome so it appears to have resolved itself. Thank you for your help and prompt replies

[ccheng187]

Crossy, that was me with the same issue. you told me to hit the apply button under cloude setting and that fixed it for me, even though i didnt change anything on the setting but it work. Thanks again.

[Pongo Paul]

Hi ya

 

Played again last night, really is awesome with no lag, but I still cant see very much in the geo panel. I see yellow circles and if I click on one it can ping test but I don't see any other icons. As an example I cant block a host, I don't see the triangle warnings that should inform me of hosts outside my selected area. I will reset it back to factory settings later when I get home and see if that helps, maybe I configured it wrong. Its running the latest firmware, I updated before using it so cant compare. I have tested in IE 11, Chrome, compatibility mode, disabled AV all to no avail?

 

Running W8.1 with all latest updates, not got Flash player installed (shouldn't need it with IE), do I need any other software installed to make it work, like horrible Java?

 

I will be home in a couple of hours, sending a sneaky mail from work at the mo, will respond then if you need me to do anything.

 

Cheers

[Guest Netduma_Iain]

Hi Paul I wouldn't recommend factory reset as it can cause more headaches then its worth. Also I don't think its releated.

 

Next time your on Chrome, please right click anywhere on the screen. Select "Insepect Element", a new window will appear. Select "console" and take a screenshot of it please & post here. Thanks

[Pongo Paul]

Hi Ian

 

Thanks for the prompt reply, just got in taking shot for you, seems there's some 404 errors?

 

If i remove XBone from devices is it easy to add back again, not sure having it with 2 IP address is helping, certainly doesn't help my OCD tendencies, that's part of the reason i was gonna reset it?

[Guest Netduma Fraser]

Hi Ian

 

Thanks for the prompt reply, just got in taking shot for you, seems there's some 404 errors?

 

If i remove XBone from devices is it easy to add back again, not sure having it with 2 IP address is helping, certainly doesn't help my OCD tendencies, that's part of the reason i was gonna reset it?

 

Based on those pictures, you've actually got the TCP one enabled but the one youre actually using the PA one (you can tell because the colours are the same on the xbox as they are on the filter. When the box says 'enable' that means its actually disabled, likewise if the box says 'disable' its actually enabled. So youve got the two the wrong way around. So disable TCP and enable the xbox with PA selected