refund request

[mrjaredw]

the netduma router doesnt do anything i thought it would for my connection i have the same stats and cant connect to more people than before i just want a way to send it back please

[Netduma Crossy]

First of all I've moved this to the support section of the forum. Secondly, for returns you should email [email protected] but maybe you could explain exactly what issues you are having. Usually problems are just misconfigurations and can be solved fairly quickly.

[Netduma Fraser]

Hey, welcome to the forum! 

 

It sounds like you don't have the router set up correctly. Specifically the not being able to connect to people can be solved by reading this http://wiki.netduma.com/doku.php?id=adding_friends_to_your_allow_list

 

Post the screenshots from here and we can help further http://wiki.netduma.com/doku.php?id=lag_support_instructions

 

If you email without going through support they will refer you back here so best to just start with your issues as I'm sure they are easily resolvable.

[mrjaredw]

I appreciate it fraser but crossy i wasnt even mad when i posted this but reading the response from crossy made me a little mad your response sounded very rude dont like that at all I watched all the intro vids and asked my friend his settings and it was giving me problems so you should watch how you word things cause i was extremely excited for this router when i ordered it i even got express delievery and havent had good results with it then someone gets rude with me when i post something about it 100% dissatisfied now 

[Netduma Fraser]

Sorry to hear that Jared, if you post a thread in General support about your issues I'm certain we can get you up and running optimally.

[daz]

alot of people get fed up with the r1 before its set up properly but its great once it is, BUT you shouldnt even buy the router before first making sure your internet works fine