Connection

[Numo36]

 

Hello I have a cousin and just bought Netduma router and he has issues with connections. He has Comcast xfinity gateway all in one router, so when he got Netduma router he connected it to gateway as just another device but this one is router that has capability of wifi and internet. So after he had everything hooked up it was fine to play ps4 Fifa soccer but then he took a break for like couple hours and when he came back connection was gone. So the question is why is Netduma kicking out and and why it looks like these two are not working together and what can be done here now he blaming me because I told him it's good Router please help

[Netduma Fraser]

Hey Numo, it would be really helpful if your cousin could comment personally if possible. 

 

Was this just a one time occurrence or does it happen frequently? 

 

Was this wifi or just wired?

[Mirza]

Well I did so many times but here I'm and still waiting for someone to help me still can't get connection. I'm able to get into router and that is it

[Mirza]

Is there a way u can get into my router remotely and see for ur self what is going on

[Numo36]

We don't have Internet it doesn't connect anymore

[Numo36]

Seems like it doesn't work

[Netduma Fraser]

It isn't possible to access the router if you do not have internet. 

 

You haven't answered the questions I asked which makes it harder to help. If you answer those we can go from there

[Numo36]

Wifi and wired Doesn't work but I can log in on router 192.168.88.1

[slingblade5]

 Sorry to butt in, but this might help with a situation like this.

 

http://customer.xfinity.com/help-and-support/internet/wireless-gateway-enable-disable-bridge-mode/

 

 

 I didn't know that it was a possibility that a user could put their gateway into bridged mode, as it used to be you had to call comcast and ask them to do this.  Probably depends on which gateway they have sent you/him ...etc...

 

 Good luck.

[Netduma Fraser]

Try the above and also try this:

 

Go to Settings > WAN and make sure static is disabled.

Then turn off the R1 and turn off your ISP hub. Wait 10 seconds then turn on your ISP hub. Wait 30 seconds then turn on the R1. 

[Mirza]

Oke Fraser me again when I say again my topic is connection issues also and I know this sounds impossible and weird but numo36 is right and I'm the person he talks about. It's my netduma router just to be clear here that's messed up. Anyways my r1 somehow I'm able to control it and when I say somehow I connect port 1 from my isp gateway to port1 of r1 and I can do all changes to it like: reboot, factory reset, change any settings. How is this possible I don't know cause that's all It does since it doesn't send any connection out and I see we r spending almost 3 days now trying to resolve this issue and we r at beginning and hitting the wall. So my suggestion is if u can remotely get in there 1on 1 with me and set everything the way u think it should be and then we know if the equipment is working or not. Everything else is waste of time, thanks.

[Netduma Fraser]

As you're now emailing with us regarding replacement/refund I'll close this thread. Thanks Numo for helping out, thanks Mirza for coming on and speaking with us directly