STACEY85 Posted January 26, 2016 Posted January 26, 2016 NONE OF MY DEVICES ARE PICKING UP M Y R1 NETDUMA PLEASE HELP
Netduma Staff Netduma Crossy Posted January 26, 2016 Netduma Staff Posted January 26, 2016 Hey, welcome to the forum Can you get a connection using Ethernet?
Dillinger Posted January 26, 2016 Posted January 26, 2016 Sounds like she can't it through Wifi or Ethernet in the chat, but there are so many answers I am not sure how far she got and what is needed next?? She said someone told her to do a hard reset, but didn't tell her how. That seemed odd to me, so I asked for clarification.
STACEY85 Posted January 26, 2016 Author Posted January 26, 2016 Yeh, no signal whatsoever, cable or wireless. Doing a factory reset is just what I've picked up from answers given to previous posts from similar dilemmas. The last time a seen the R1 netduma on my laptops internet access I clicked "forget signal" by mistake.
Dillinger Posted January 26, 2016 Posted January 26, 2016 Okay, so I am not immediately familiar with "forget signal" but let's see if we can't get you back up and running. You have only had the router for three days, so I don't think a reset is going to do a lot of harm. On the back of the unit there is a very small hole with a red (I think) color button in there that can only be accessed by the head of a ball point pen or a needle/pencil. Push and hold that for about 5-8 seconds and then release. You will need to upgrade the router when it comes back online but we can cross that bridge when you can see the thing again.
STACEY85 Posted January 26, 2016 Author Posted January 26, 2016 Thank you "forget signal" was just a windows connection thing, nothing to do with R1, so that's fine. So obviously the R1 has to have power to perform this operation - forgive me, I'm not too clued-up when it comes to tech
Dillinger Posted January 26, 2016 Posted January 26, 2016 Me neither. They gave me this gig because I have pictures on one of the early investors. I can't go into further detail as it violates my agreement with the Marshall Service. Yes, you will need to power on the unit and then hold the button to reset. When it comes back online, can you again try with the hard line connection first to see if the computer/laptop/other will auto detect it?
STACEY85 Posted January 26, 2016 Author Posted January 26, 2016 ok, thanks. I'll give it go and let you know the outcome
STACEY85 Posted January 26, 2016 Author Posted January 26, 2016 the hole had a gold ring in it. tried pressing it like you said for 5 - 8 secs and nothing changed. Is anything supposed to happen, lights flash etc...
Netduma Staff Netduma Crossy Posted January 26, 2016 Netduma Staff Posted January 26, 2016 Is the Wifi signal being broadcast - can you see it?
Administrators Netduma Fraser Posted January 26, 2016 Administrators Posted January 26, 2016 If it was powered on when you did the reset you should hear a beep after holding down the button indicating that it restarted. Did you hear a beep?
STACEY85 Posted January 26, 2016 Author Posted January 26, 2016 No wifi. Tried numerous times, no bleep. Should you feel something press in?
Administrators Netduma Fraser Posted January 26, 2016 Administrators Posted January 26, 2016 No that you heard it reset, can you see the wifi broadcasting? If so try to connect to it, the password will now be "netdumar1"
STACEY85 Posted January 26, 2016 Author Posted January 26, 2016 NO WIFI broadcasting, I'm afraid. Just checked my BT hub manager and it says netduma connected and it gives me the R1's IP
Dillinger Posted January 26, 2016 Posted January 26, 2016 Have you tried connecting with the hardline Ethernet cable yet?
STACEY85 Posted January 26, 2016 Author Posted January 26, 2016 just did that. Tried putting 192.168.88.1 into chrome browser and "page not available, unable to connect" popped up. I don't understand what's causing this. I f myBT hub manager tells me that netduma is connected then the router isn't connecting to any devices - no signal either through wifi or ethernet
Asentrix Posted January 27, 2016 Posted January 27, 2016 just did that. Tried putting 192.168.88.1 into chrome browser and "page not available, unable to connect" popped up. I don't understand what's causing this. I f myBT hub manager tells me that netduma is connected then the router isn't connecting to any devices - no signal either through wifi or ethernet Hey! Sounds like the 'wifi' mode on the netduma has turned itself off. Had the issue a while back , hopefully I can help resolve it. Are you able to access http://192.168.88.1or http://r1/ ? If you are , that's great! Go to the settings on the bottom of the side panel , hover over it and you should see the option 'wifi'. When you go in to wifi , rename the wifi SSID and make sure the 'enabled' box is selected / green. Hopefully your issue is resolved , if not , just let us know!
Administrators Netduma Fraser Posted January 27, 2016 Administrators Posted January 27, 2016 Can you follow this guide carefully please and see if you can access the interface that way
STACEY85 Posted January 27, 2016 Author Posted January 27, 2016 Off to bed now, Dillinger, it's midnight here in the UK. Thanks for all your help. Hopefully we can get this resolved tomorrow. It's just frustrating when you've only had the router for a few days and it stops working for no reason at all. Spent a full day trying to solve the issue. Any ideas from anyone will be much appreciated - hope to wake up to some positive problem solving messages Good night
STACEY85 Posted January 27, 2016 Author Posted January 27, 2016 I can't access the netduma interface because the router isn't giving off any signal to be able to access 192.168.88.1. so i can't try any of those ideas, sorry to say
STACEY85 Posted January 27, 2016 Author Posted January 27, 2016 Following the guide I tried using the R1 as the hub direct and on my laptops connections "R1 netduma limited" shown up. Put the IP in the browser and "page unavailable" popped up. Must be something wrong with the R1 if even this isn't working Try again in the morning. Thanks for all your help: Fraser, Dillinger, Crossy, Asentrix. Better luck tomorrow.
Netduma Staff Netduma Crossy Posted January 27, 2016 Netduma Staff Posted January 27, 2016 Can you access it using http://r1?
STACEY85 Posted January 27, 2016 Author Posted January 27, 2016 Finally got it sorted. My boyfriend came round this morning and did the hard reset thingymagig and after bleeping the R1's signal is up and running. I just use the "netdumar1" as my new security code. Silly me mustn't have pressed it in proper last night. I can also access the interface using the Crossy's example above. Thanks everyone for all your help
STACEY85 Posted January 27, 2016 Author Posted January 27, 2016 The only problem now is that my nat type as switched from open to moderate. I followed this example I found on the web : http://wiki.netduma.com/doku.php?id=bt_home_hub_5#getting_the_settings_right but it remains on moderate on my PS4 when playing black op 3. Any ideas?
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