Update: After tons of complaining and filing an FCC complaint, I was finally able to get a crew out here to see the noise on my line while it was happening.
I am supposed to have 4 upstream channels; only have 3, and then during peak times, the overload is causing packet loss and upstream is only functioning on 2 channels....
The CMTS needs to be looked at. Any cable internet users know how long it takes for these types of issues to be repaired at the headend?
That’s good that you’ve already got evidence of you testing from the modem to show them, that rules out the Duma 100%, continuing to be a pain in the ass is definitely the best way with problems such as this I hope you manage to get it resolved soon though mate.