648 USD - Wasted on DumaOS

After so long with the netduma R2 and the xr1000 as well as the R3 router, i have decided that these routers are simply not worth it. The amount of software issues & lack of functional updates is unbearable. I have switched to Asus routers which has definitely been alot better (Asus ROG rapture GT-AXE11000 Running asusWRT Merlin software) this router has been 1000% better in every aspect and it was the same price as Netduma routers. I love the concept the the Netduma routers but the functionality and software support for these routers are none existent. Im not sure what needs to change with the Netduma team but the lack of support is not on my list of favorites. Among the lack of software support, these routers seem under powered and cooling efficiency is lacking especially when pushing these routers to the limit. Netduma we pay money for these routers we are expecting you guys to make a real effort in solving issues like QOS or even interface related issues. I have been watching the forums for awhile now and i have made the decision to no longer be a supporter or customer until there’s some sort of major overhaul with the software and the team working on this… granted nothing is perfect but an attempt to roll out updates or “hotfixes” would be appreciated by many, and the fact that there is no 3rd party software support or solution shows me that these devices aren’t as customizable as they may seem. Overall i am extremely disappointed with netgear(xr1000) and netduma(R2,R3) i have owned them all & the only reason anyone should look at getting this router is for the geo filter for blocking servers you don't want to connect to. Overall i give these products a 3/10 absolutely a waste of money. 

bought this router for 350$+ when it first released because at the time it was plastid everywhere saying its really good and websites recommending it. im just wondering how it does not have the dumaos 3.3 beta yet? its the highest tier in the XR series, it costed the most and is the newest out of all of them so how come the xr500 and xr700 seem to be getting more support if they are older and costed less/have older or less features? i just want a way to put myself in the shoes of the people behind this so i can understand because from this side it makes absolutely no sense to me. it would be refreshing to have something beyond "we dont have that information". if any admins or people with insight see this, it would be nice to know, in more detail, your opinion on why this is the case and how. why is the priority for older XR devices? why even sell the XR1000 and market is as much as it was for the lack of support in the end? if the xr500, xr700 and xr1000 all had the same dumaos out of the box, how come the same way they did that cant be implemented in bringing the dumaos 3.3 to the xr1000?

Basically what your trying to say is ... All of the ideas of the one and only liam are brought to life by his minions and worked to the extent of perfect.. no.. just .. shy of perfect (gotta leave room for the hopes and dreams of the XR customers.) You know like, release a beta after sending it off to NETGEAR for daddy's approval. From my understanding This DumaOS 3.3 HAS ALREADY BEEN APPROVED by NETGEAR at least 1 TIME! aka the XR500 is PROOF NETGEAR had no issues with the DumaOS's (half) of the software, given you make it sound like its an even split , kinda like 50/50. I call BS. I understand this has nothing to do with you in regards of the "actual software being available to us (customers),. But Fraser, come on. Take a step back and see it from a different perspective , seriously you can talk the talk , ill give it to you. A Professional Staller as how many years youve dealt with countless "people" , i should say i dont know how you sleep as active as you are. I mean this "thread" is quite a bit sometimes. But you are also on quite a few others as well always eager to answer all questions regarding  anything DumaOS related. Point is , you've been around the block a few times over. You know dam well NETGEAR's already passed on the software attempt #1 from you guys . Cause im not buying it takes a company like NETGEAR since ... DECEMBER 20th, 2024 - till NOW/ONGOING to tell you guys and i quote "not a damn thing" as you and employees from DumaOS always say "Waiting on NETGEAR / it's not fully our software" . Heres a better alternative, just tell us the truth, NETGEAR said go back to the drawing board and try again. Cause like you said in your response. "Software parnter" , You spelled that correctly, but im noticing now you mispeelled "we don't get total control/the final say on matters" , should have replaced that with Daddy said not tonight, maybe next weekend" , cause i dont believe for a second a MULTI BILLIION dollar company , or better yet .. THE WORLDS LARGEST ROUTER VENDOR! takes this long to "test"  a single units software.. NETGEAR is releasing routers left and right and "approving/denying" on a daily basis.  So i believe   you guys have received your answer and are trying to not admit someone ducked up and go with the generic "an issue with the beta , so we pulled it ."

7/10 - Overall
That's higher than i would give most . Especially while you are correct, im just another frustrated customer with an opinion, not facts. That's where i was hoping to get some answers and finally understand something thats indeed very complex. But complexity of software thats been "done on duma's part" for some time now , Sure doesn't add up to NG having to babysit and finalize the final copy, I would think since you've basically stated Duma's at a halt as of this moment in time , you guys partially finalized quite some time ago. So what the hell, i got a solution, which ill exit with this. NG doesn't have to finalize a DumaOS 3.3.5 for the XR1000 and XR1000v customers. You know what i mean. You guys control your BETA FIRMWARE, as its CLOUD based , right? So what the hell man, push out a damn beta and call it "WE HEAR YOU CHAT!v3.4" as you may claim you guys are the most front facing , with the interacting with customers aspect, Just so you know , which you are already aware of this , Then STOP telling customers about a BETA for years then claim its ready just to be "under construction" for another 2 years with only a couple days to be tested as a beta! Someone over at DumaOS has the answer , to the mysterious reasons yall can't give us a straight answer. Maybe we deserve REAL answers from the most "front facing , directly interacting with customers" self made title you gave yourself. Because 1st response at 2 paragraphs and we still havnt gotten anywhere , besides who can point the finger and "kill em with kindness as a keyboard sympathy warrior" first.!

Of Course as you know me by now, its a public form , dont take it personaly , just wanting it to "hit home" , So for once the other side can feel our frustration. But you say you are for us and try and help as much as possible .YOU DO. Honestly , you are very helpful to alot of customers or members that need some issues or questions answered . Now what about the rest of us , that wanna know what the actual "_____________________" is slowing us down here . You want to change the way this forum, specifically the XR users % rate of suggesting this router to a friend , or overall happiness with the software with DumaOS, Don't Bu  LL sh T (a) Bu LL sh ttter.

Have a good weekend , ill be look forward to this one.

It doesn't necessarily mean that is the cause of your issues, switch the table view off and see what they look like.
What is the model of the modem/router the XR is connected to and how have you set that to ensure all traffic flows to the XR? E.g. XR in its DMZ, modem/bridge mode Are ALL devices connected to the XR? What are the speeds you pay for/receive?  Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup Traffic Prioritization? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? Where are you measuring the packet loss? It's way too early for me to come to that determination yet.

No worries mate! Still appreciate the efforts to help! 
It has taught me a little about the ports I'd nothing else!
Have a good one! 

Right i understand what you are saying. And you mentioned something i honestly looked over. You switched your PS5 to PC. Your setup is perfect. I wouldn't change at thing. My mistake port 3074 UDP , very much needed, sorry for the confusion

I would also add that for all bridged or manageable devices (managed switch/AP/NAS etc. for example) it is strongly preferable, firstly to easily find the device administration page on a browser and secondly for the reasons mentioned above!

Optimal DumaOS Settings Guides:
Open NAT Geo-Filter Ping Assist QoS Hybrid VPN Maximum bandwidth speeds Dashboard, Network Monitor & Device Manager Before creating a topic in this forum, please make sure you have followed these guides. 

@David J You are more than welcome.

I look at this as a positive and informational moment. I do appreciate the kind words, and Im just happy 1 person gained knowledge from my efforts, never know the OP may benefit as well. If not , I tried. Never hurts to learn something new.

@David J Hey man , i was browsing by and noticed you are having a bit of a difficult time. Good news, rather in the range of pictures and step by step instructions and color coded as this helps me especially when were just typing back and forth. Some wording by other people and their choice of explanation can be some what cunfusing . WEll here you go. Quick instructions below.

TIP - Before Starting this little guide i put together for you, I STRONGLY RECOMMEND you got to the devices your want to RESERVE aka Static IP for and CONFIGURE on each device that you are wanted to RESERVE.

Example - Smart TV - Setting - Network - Custom 
Enter IP - 192.168.1.200
255.255.255.0
prefix length (24)
Router / IP - 192.168.1.1
DNS1 - 1.1.1.1
DNS2 - 1.0.0.1     
APPLY/TEST

Then immediately go to DUMA OS 
and follow these steps . Picture below for guide.
, 
This is where the (Green and Blue ) come from :
Hope this helps , as i can understand better if i can see or visualize what people are trying to say.                                                              

Green Arrow :
Starting IP Address :  Set to - 2
ENding IP Address : Set to - 100
Apply

Blue Arrow:
Click ADD: Add your device (if not identified with name , find by the MAC number, if anything just go to device manager right quick and memorize the last to mix of numbers and letters in the last column and come back and do it again.  This way when you select , you can identify your device and add it properly.
WIll be PROMPT to give device name:

There Hi,
@Netduma Jack B
Thanks for the reply, though it left me feeling like you were aiming for sarcasm instead of solutions—something I didn’t quite expect from someone representing a company in a public forum. Let’s unpack a few things, shall we?
Just To Make Things Clear
Let’s practice some phonics together:
Netgear: That’s “Net-Gear,” as in the hardware company. DumaOS: That’s “Dew-Mah-OS,” as in your software. Now, do these sound like the same thing? No.I didn't think so either. If you think they do , just ask around and see what others say captain obvious.
But here’s the kicker: they are inextricably linked when it comes to the XR series, like peanut butter and jelly—except this sandwich has been sitting out for over a year.
So, when you clarify, “We’re not the same company as Netgear,” it’s a bit like David denying he knows Goliath after taking the slingshot to the head.
Question 2: The Blame Game
Your explanation boils down to:
DumaOS: “We’re ready to go, software’s done.” Netgear: “Sorry, can’t find our testing team to rubber-stamp your work.” I mean, really? Netgear, the world’s largest router vendor, can’t allocate resources for firmware testing? Sounds more like a power play than a resourcing issue. A year-long delay suggests something bigger—maybe a lesson in “who’s the boss” on the food chain? I’d love to hear what actually happened in those “collaborative” meetings. Maybe the sword-fighting contests ran long?
Meanwhile, XR users are caught in the crossfire, left with incomplete updates and vague promises. If the goal was to inspire confidence in your partnership, this situation has been a masterclass in how not to.
Question 3: The Abandonment Game
You say: “We’re not abandoning the XR series; it just won’t get DumaOS4.”
Translation: “We’ll keep the lights on but don’t expect renovations.”
That’s reassuring. Will DumaOS5 be coming, or should we brace ourselves for another round of waiting games and finger-pointing?
Final Thoughts
Your opening response was, let’s say, cheeky. I appreciate a bit of wit, but it landed more like condescension. So, I figured I’d return the favor.
That said, if my tone ruffled any feathers, let me extend an olive branch. My frustration comes from a place of being a loyal customer who expected better from a product labeled as "cutting edge."
Looking forward to your reply—preferably one that matches the professionalism your customers deserve.

What's really going on?
Thanks for Reading, 
Hope were still friends
L2W

 
 

The  🐘 in the room 
-  by L2W
Dear Fraser, since you do not want to respond/answer, i think some else could from the Netduma Team could shed some light on this?
I hope this message finds you well.
I’d like to express my frustration with the situation surrounding the XR series routers (Specifically the XR500 and XR1000), as it feels like we, as customers, have been left behind while new products and updates are being prioritized for the R-series.
When I purchased the XR500 and XR1000, I did so believing the promise of a cutting-edge, future-proof gaming experience powered by DumaOS. At the time, I invested nearly $500 into the two routers, fully expecting that the firmware updates would continue to enhance their functionality and gaming features. However, the reality has been far from that expectation. Despite being marketed as premium gaming routers, the updates have been inconsistent, delayed, and in some cases, non-existent.
Now, with the introduction of the R3, it feels as though customers like myself who purchased the XR series are being left behind. I understand the need for new products, but I cannot help but feel that the focus on the R3 has effectively sidelined the XR series, especially with the news that DumaOS 4.0 will not be available for the XR series. This is incredibly disheartening, as it appears that users who invested in the XR routers are now facing outdated firmware, while the R-series is receiving the latest features.
I believe this situation could have been handled differently, particularly given that Netgear is not a small company. If Netgear is truly committed to its customers, particularly those who have invested in the XR series, it should not deny them access to the latest firmware updates that bring the promised gaming features. Denying these updates is not only poor customer service, but it also undermines the trust that customers have placed in the brand.
If the focus is indeed shifting entirely to the R-series, it would be much more transparent to acknowledge this and provide clear communication to customers regarding the future of the XR series. It’s frustrating to feel like I’ve been caught in a cycle of purchasing products that, at the end of the day, are rendered obsolete faster than I could have ever anticipated.
As it stands, I’m left wondering when—or if—there will be any updates for the XR series to bring them up to the same level of functionality as the R3. The lack of clarity and consistent communication about this issue is disappointing.
I’d also like to raise the point that Netgear’s partnership with DumaOS should be focused on providing a top-tier experience for all users, regardless of which series router they own. Denying updates or withholding features for older products feels like a missed opportunity for both Netgear and DumaOS to show their commitment to their customer base.
Thank you for your time and attention to this matter.
Best regards,
L2W

I do not mind being the 🐘 in the room. SOMEONE HAS TO . 
LETS TALK ABOUT IT !





@Netduma Admin
@Netduma Adrian
@Netduma Alex
@Netduma Anas
@Netduma Andy
@Netduma Bruno
@Netduma Cameron
@Netduma Casey
@Netduma Crossy
@Netduma Eyitope
@Netduma Fraser
@Netduma Greg
@Netduma Iain
@Netduma Jack
@Netduma Jack B
@Netduma Jonathan
@Netduma Joseph
@Netduma Josh
@Netduma Justas
@Netduma Kacper
@Netduma Kieran
@Netduma Lew
@Netduma Liam
@Netduma Luke
@Netduma Luke M
@Netduma Manu
@Netduma Nicola
@Netduma Sam
@Netduma Samuel
@NETDUMA Santa
@Netduma Tom
@Netgear Router Setup
@DumaOS Beta Testing
@Nighthawk Pro Gaming

HAPPY FRIDAY! . 🥳🤩
Now that's about as nice as it gets. 

"JUMPS IN THE SHALLOW END [HEAD FIRST]" 👀


Alright, @Netduma Fraser -🤬
Brace Yourself , This is not directed towards you personally, i mean you personally took this job , so give me as personal as it get's with DumaOS? 
I spent nearly **$500** on 2 XR routers (XR500/XR1000) because I believed the hype: “The ultimate gaming router powered by DumaOS.” But instead of cutting-edge features, I got stuck in a never-ending cycle of broken promises and half-delivered updates. Now I’m hearing that to get the latest and greatest features, I have to drop another **$200** on the R3? So, I’m out almost **$700** just to stay current? Seriously, why did I even buy into the XR series if the “future-proof” promise only applies to someone else’s hardware? Oh wait ... That's your own hardware (SOLD SEPERATELY) 
And let’s not ignore the elephant in the room: **DumaOS 4.0.** The fact that it’s “never coming to the XR series” 🤯says everything I need to know. Why invest in a product that’s been abandoned before it’s even reached its potential? Meanwhile, R-series users are enjoying the full experience, and XR users are left to rot on outdated firmware, i mean "Based on IOU's" and "We don't have a beta or know when it will be available" IN any other company - SAME SCENERIO. [Hey bruce, "rolls chair around with a quick swivel then pivot" , What's up Chad? Where we at on the beta for the LOL10000PEW's Firmware? Oh One second Bruce, "rolls chair around witha quick swivel then pviot" keys clacking on keyboard. Whips its backaround. So Bruce, were looking like 2 weeks tops. Thanks CHAD! . Oh one can dream .... I mean NETGEAR doesnt have to APPROVE the Beta Versions. Just DUMAOS right> . By the time we get DumaOS 3.3, the R-series will probably be running on version 6.0, complete with features we were promised from the start. (A Box can be so misleading)  
It’s painfully clear this was the plan all along:  🤡
1. **Market the XR series** as cutting-edge gaming routers.  
2. Promise firmware updates that never arrive.  
3. Launch the R3 and make it the real star of the show, while XR users are told to sit tight.  
4. Leave XR users permanently one step behind.  
Let’s face it, this is a **brilliant marketing scheme**:  🥸
- Netgear pulls in customers with promises of premium gaming features powered by DumaOS.  
- Updates for XR routers get delayed indefinitely.  
- DumaOS shifts focus to their R-series, forcing loyal XR users to spend more money just to stay relevant.  
What’s next?🤑
The **XR2000** in 2030?
The **XR-StillOn3.3** in 2035?
By 2040, we’ll get the **XR-HopeYouDidn’tWant4.0** with a tagline that reads, “Firmware coming soon… we promise.”  
At this rate, we’ll have routers named after the stages of grief:  🙄
- XR1000: **Denial** – “They’ll release the update any day now!”  
- XR2000: **Anger** – “Why am I still waiting for this update?!”  
- XR3000: **Bargaining** – “Maybe if I tag Netduma everywhere, they’ll care.”  
- XR4000: **Depression** – “Still stuck on 3.3, but I’m too tired to care anymore.”  
- XR5000: **Acceptance** – “Guess I’ll just buy an R3 and move on with my life.”  
And the best part? This isn’t just disappointing—it’s insulting. It feels like we were used to build a customer base for DumaOS, only to be abandoned the second they decided to roll out their own hardware. “Thanks for your money; here’s an outdated firmware to remember us by!” 😭 
Honestly, it’s like buying a sports car only to find out it’s missing the engine. “Oh, you wanted speed? That’s in the R3 model. Would you like to upgrade?” At this point, the only thing “cutting-edge” about the XR series is how it cuts into my wallet.  🤣
So, Fraser, where does this leave us?👀 Because from where I’m standing, XR users are nothing more than an afterthought in Dumas's bigger plan.
Convert the customers of XR Series (NETGEAR) to R Series (YOUR COMPANY's ROUTER)
Slowly pick off the customers of NETGEAR and take them all for yourself. Brilliant!

Final Note - Since R3 is already out and kind of "meh" as is been quite some time that the "hype" of the R3 is kind of no more. (No disrespect, just in regards to a WIFI 6 Gaming Router to Others out their)
When should i expect to purchase the R4-Wifi 7 - A router that can compete with todays Gaming Routers ( i wont list your competition, but GOOGLE will!) 
- Spoiler Alert - Check the "specs sheet" between an R3 vs XR1000
It all lies in the software.... ultimately DumaOS

Seriously - Wallet in Hand. I'm ready to buy today

P/S - Don't get to this point and be salty😅. This is easily my way of letting my opinion get the best of me. Notice i didn't mention you (except Frazier) , so don't take anything i said personal. That goes for all (including Frazier) - " This was meant in no way shape or form to single any(one-person) out OR in no way to be disrespectful" Its a forum, for this exact reason. 😶

LETS TALK ABOUT IT! 

Thank you for your time ,
L2W
 

There Hi,
@Netduma Jack B
Thanks for the reply, though it left me feeling like you were aiming for sarcasm instead of solutions—something I didn’t quite expect from someone representing a company in a public forum. Let’s unpack a few things, shall we?
Just To Make Things Clear
Let’s practice some phonics together:
Netgear: That’s “Net-Gear,” as in the hardware company. DumaOS: That’s “Dew-Mah-OS,” as in your software. Now, do these sound like the same thing? No.I didn't think so either. If you think they do , just ask around and see what others say captain obvious.
But here’s the kicker: they are inextricably linked when it comes to the XR series, like peanut butter and jelly—except this sandwich has been sitting out for over a year.
So, when you clarify, “We’re not the same company as Netgear,” it’s a bit like David denying he knows Goliath after taking the slingshot to the head.
Question 2: The Blame Game
Your explanation boils down to:
DumaOS: “We’re ready to go, software’s done.” Netgear: “Sorry, can’t find our testing team to rubber-stamp your work.” I mean, really? Netgear, the world’s largest router vendor, can’t allocate resources for firmware testing? Sounds more like a power play than a resourcing issue. A year-long delay suggests something bigger—maybe a lesson in “who’s the boss” on the food chain? I’d love to hear what actually happened in those “collaborative” meetings. Maybe the sword-fighting contests ran long?
Meanwhile, XR users are caught in the crossfire, left with incomplete updates and vague promises. If the goal was to inspire confidence in your partnership, this situation has been a masterclass in how not to.
Question 3: The Abandonment Game
You say: “We’re not abandoning the XR series; it just won’t get DumaOS4.”
Translation: “We’ll keep the lights on but don’t expect renovations.”
That’s reassuring. Will DumaOS5 be coming, or should we brace ourselves for another round of waiting games and finger-pointing?
Final Thoughts
Your opening response was, let’s say, cheeky. I appreciate a bit of wit, but it landed more like condescension. So, I figured I’d return the favor.
That said, if my tone ruffled any feathers, let me extend an olive branch. My frustration comes from a place of being a loyal customer who expected better from a product labeled as "cutting edge."
Looking forward to your reply—preferably one that matches the professionalism your customers deserve.

What's really going on?
Thanks for Reading, 
Hope were still friends
L2W

 
 

The  🐘 in the room 
-  by L2W
Dear Fraser, since you do not want to respond/answer, i think some else could from the Netduma Team could shed some light on this?
I hope this message finds you well.
I’d like to express my frustration with the situation surrounding the XR series routers (Specifically the XR500 and XR1000), as it feels like we, as customers, have been left behind while new products and updates are being prioritized for the R-series.
When I purchased the XR500 and XR1000, I did so believing the promise of a cutting-edge, future-proof gaming experience powered by DumaOS. At the time, I invested nearly $500 into the two routers, fully expecting that the firmware updates would continue to enhance their functionality and gaming features. However, the reality has been far from that expectation. Despite being marketed as premium gaming routers, the updates have been inconsistent, delayed, and in some cases, non-existent.
Now, with the introduction of the R3, it feels as though customers like myself who purchased the XR series are being left behind. I understand the need for new products, but I cannot help but feel that the focus on the R3 has effectively sidelined the XR series, especially with the news that DumaOS 4.0 will not be available for the XR series. This is incredibly disheartening, as it appears that users who invested in the XR routers are now facing outdated firmware, while the R-series is receiving the latest features.
I believe this situation could have been handled differently, particularly given that Netgear is not a small company. If Netgear is truly committed to its customers, particularly those who have invested in the XR series, it should not deny them access to the latest firmware updates that bring the promised gaming features. Denying these updates is not only poor customer service, but it also undermines the trust that customers have placed in the brand.
If the focus is indeed shifting entirely to the R-series, it would be much more transparent to acknowledge this and provide clear communication to customers regarding the future of the XR series. It’s frustrating to feel like I’ve been caught in a cycle of purchasing products that, at the end of the day, are rendered obsolete faster than I could have ever anticipated.
As it stands, I’m left wondering when—or if—there will be any updates for the XR series to bring them up to the same level of functionality as the R3. The lack of clarity and consistent communication about this issue is disappointing.
I’d also like to raise the point that Netgear’s partnership with DumaOS should be focused on providing a top-tier experience for all users, regardless of which series router they own. Denying updates or withholding features for older products feels like a missed opportunity for both Netgear and DumaOS to show their commitment to their customer base.
Thank you for your time and attention to this matter.
Best regards,
L2W

I do not mind being the 🐘 in the room. SOMEONE HAS TO . 
LETS TALK ABOUT IT !





@Netduma Admin
@Netduma Adrian
@Netduma Alex
@Netduma Anas
@Netduma Andy
@Netduma Bruno
@Netduma Cameron
@Netduma Casey
@Netduma Crossy
@Netduma Eyitope
@Netduma Fraser
@Netduma Greg
@Netduma Iain
@Netduma Jack
@Netduma Jack B
@Netduma Jonathan
@Netduma Joseph
@Netduma Josh
@Netduma Justas
@Netduma Kacper
@Netduma Kieran
@Netduma Lew
@Netduma Liam
@Netduma Luke
@Netduma Luke M
@Netduma Manu
@Netduma Nicola
@Netduma Sam
@Netduma Samuel
@NETDUMA Santa
@Netduma Tom
@Netgear Router Setup
@DumaOS Beta Testing
@Nighthawk Pro Gaming

HAPPY FRIDAY! . 🥳🤩
Now that's about as nice as it gets. 

"JUMPS IN THE SHALLOW END [HEAD FIRST]" 👀


Alright, @Netduma Fraser -🤬
Brace Yourself , This is not directed towards you personally, i mean you personally took this job , so give me as personal as it get's with DumaOS? 
I spent nearly **$500** on 2 XR routers (XR500/XR1000) because I believed the hype: “The ultimate gaming router powered by DumaOS.” But instead of cutting-edge features, I got stuck in a never-ending cycle of broken promises and half-delivered updates. Now I’m hearing that to get the latest and greatest features, I have to drop another **$200** on the R3? So, I’m out almost **$700** just to stay current? Seriously, why did I even buy into the XR series if the “future-proof” promise only applies to someone else’s hardware? Oh wait ... That's your own hardware (SOLD SEPERATELY) 
And let’s not ignore the elephant in the room: **DumaOS 4.0.** The fact that it’s “never coming to the XR series” 🤯says everything I need to know. Why invest in a product that’s been abandoned before it’s even reached its potential? Meanwhile, R-series users are enjoying the full experience, and XR users are left to rot on outdated firmware, i mean "Based on IOU's" and "We don't have a beta or know when it will be available" IN any other company - SAME SCENERIO. [Hey bruce, "rolls chair around with a quick swivel then pivot" , What's up Chad? Where we at on the beta for the LOL10000PEW's Firmware? Oh One second Bruce, "rolls chair around witha quick swivel then pviot" keys clacking on keyboard. Whips its backaround. So Bruce, were looking like 2 weeks tops. Thanks CHAD! . Oh one can dream .... I mean NETGEAR doesnt have to APPROVE the Beta Versions. Just DUMAOS right> . By the time we get DumaOS 3.3, the R-series will probably be running on version 6.0, complete with features we were promised from the start. (A Box can be so misleading)  
It’s painfully clear this was the plan all along:  🤡
1. **Market the XR series** as cutting-edge gaming routers.  
2. Promise firmware updates that never arrive.  
3. Launch the R3 and make it the real star of the show, while XR users are told to sit tight.  
4. Leave XR users permanently one step behind.  
Let’s face it, this is a **brilliant marketing scheme**:  🥸
- Netgear pulls in customers with promises of premium gaming features powered by DumaOS.  
- Updates for XR routers get delayed indefinitely.  
- DumaOS shifts focus to their R-series, forcing loyal XR users to spend more money just to stay relevant.  
What’s next?🤑
The **XR2000** in 2030?
The **XR-StillOn3.3** in 2035?
By 2040, we’ll get the **XR-HopeYouDidn’tWant4.0** with a tagline that reads, “Firmware coming soon… we promise.”  
At this rate, we’ll have routers named after the stages of grief:  🙄
- XR1000: **Denial** – “They’ll release the update any day now!”  
- XR2000: **Anger** – “Why am I still waiting for this update?!”  
- XR3000: **Bargaining** – “Maybe if I tag Netduma everywhere, they’ll care.”  
- XR4000: **Depression** – “Still stuck on 3.3, but I’m too tired to care anymore.”  
- XR5000: **Acceptance** – “Guess I’ll just buy an R3 and move on with my life.”  
And the best part? This isn’t just disappointing—it’s insulting. It feels like we were used to build a customer base for DumaOS, only to be abandoned the second they decided to roll out their own hardware. “Thanks for your money; here’s an outdated firmware to remember us by!” 😭 
Honestly, it’s like buying a sports car only to find out it’s missing the engine. “Oh, you wanted speed? That’s in the R3 model. Would you like to upgrade?” At this point, the only thing “cutting-edge” about the XR series is how it cuts into my wallet.  🤣
So, Fraser, where does this leave us?👀 Because from where I’m standing, XR users are nothing more than an afterthought in Dumas's bigger plan.
Convert the customers of XR Series (NETGEAR) to R Series (YOUR COMPANY's ROUTER)
Slowly pick off the customers of NETGEAR and take them all for yourself. Brilliant!

Final Note - Since R3 is already out and kind of "meh" as is been quite some time that the "hype" of the R3 is kind of no more. (No disrespect, just in regards to a WIFI 6 Gaming Router to Others out their)
When should i expect to purchase the R4-Wifi 7 - A router that can compete with todays Gaming Routers ( i wont list your competition, but GOOGLE will!) 
- Spoiler Alert - Check the "specs sheet" between an R3 vs XR1000
It all lies in the software.... ultimately DumaOS

Seriously - Wallet in Hand. I'm ready to buy today

P/S - Don't get to this point and be salty😅. This is easily my way of letting my opinion get the best of me. Notice i didn't mention you (except Frazier) , so don't take anything i said personal. That goes for all (including Frazier) - " This was meant in no way shape or form to single any(one-person) out OR in no way to be disrespectful" Its a forum, for this exact reason. 😶

LETS TALK ABOUT IT! 

Thank you for your time ,
L2W
 

There Hi,
@Netduma Jack B
Thanks for the reply, though it left me feeling like you were aiming for sarcasm instead of solutions—something I didn’t quite expect from someone representing a company in a public forum. Let’s unpack a few things, shall we?
Just To Make Things Clear
Let’s practice some phonics together:
Netgear: That’s “Net-Gear,” as in the hardware company. DumaOS: That’s “Dew-Mah-OS,” as in your software. Now, do these sound like the same thing? No.I didn't think so either. If you think they do , just ask around and see what others say captain obvious.
But here’s the kicker: they are inextricably linked when it comes to the XR series, like peanut butter and jelly—except this sandwich has been sitting out for over a year.
So, when you clarify, “We’re not the same company as Netgear,” it’s a bit like David denying he knows Goliath after taking the slingshot to the head.
Question 2: The Blame Game
Your explanation boils down to:
DumaOS: “We’re ready to go, software’s done.” Netgear: “Sorry, can’t find our testing team to rubber-stamp your work.” I mean, really? Netgear, the world’s largest router vendor, can’t allocate resources for firmware testing? Sounds more like a power play than a resourcing issue. A year-long delay suggests something bigger—maybe a lesson in “who’s the boss” on the food chain? I’d love to hear what actually happened in those “collaborative” meetings. Maybe the sword-fighting contests ran long?
Meanwhile, XR users are caught in the crossfire, left with incomplete updates and vague promises. If the goal was to inspire confidence in your partnership, this situation has been a masterclass in how not to.
Question 3: The Abandonment Game
You say: “We’re not abandoning the XR series; it just won’t get DumaOS4.”
Translation: “We’ll keep the lights on but don’t expect renovations.”
That’s reassuring. Will DumaOS5 be coming, or should we brace ourselves for another round of waiting games and finger-pointing?
Final Thoughts
Your opening response was, let’s say, cheeky. I appreciate a bit of wit, but it landed more like condescension. So, I figured I’d return the favor.
That said, if my tone ruffled any feathers, let me extend an olive branch. My frustration comes from a place of being a loyal customer who expected better from a product labeled as "cutting edge."
Looking forward to your reply—preferably one that matches the professionalism your customers deserve.

What's really going on?
Thanks for Reading, 
Hope were still friends
L2W

 
 

Wanna see what happens when you buy their router ? The R3 , as you'll have access to all the latest and best features DumaOS has to offer. Not only has the XR been completely forgotten about , I mean WAKE UP XR FAMILY! We haven't seen a damn ounce of progress or let me rephrase. WHAT WE ARE USED TO SEEING! 

So anything new or access to a beta for us XR users anytime soon? 
DumaOS - NO BETA and WE DONT KNOW WHEN OR WHATS GOING ON! 
Now i firmly believe that statement that we get all the time when asked about beta. Quite frankly NO-ONE knows. Cause their isn't anything COMING!

Just 18 hours agoo...... What im saying is , JUMP SHIP and look at the response you get when you purchase the R3!!
-So again @Netduma Fraser , and of course the dude who just ran through my about me section, @Netduma Jack B Thanks for this little SLAP IN THE FACE TO ALL XR USERS! Getting Updates on the REGULAR must be nice., Nice to know firmware is given a time frame and such speedy delivery too. I ask with all good intentions......... WHERE DO WE XR USERS STAND? 

HAPPY FRIDAY! . 🥳🤩
Now that's about as nice as it gets. 

"JUMPS IN THE SHALLOW END [HEAD FIRST]" 👀


Alright, @Netduma Fraser -🤬
Brace Yourself , This is not directed towards you personally, i mean you personally took this job , so give me as personal as it get's with DumaOS? 
I spent nearly **$500** on 2 XR routers (XR500/XR1000) because I believed the hype: “The ultimate gaming router powered by DumaOS.” But instead of cutting-edge features, I got stuck in a never-ending cycle of broken promises and half-delivered updates. Now I’m hearing that to get the latest and greatest features, I have to drop another **$200** on the R3? So, I’m out almost **$700** just to stay current? Seriously, why did I even buy into the XR series if the “future-proof” promise only applies to someone else’s hardware? Oh wait ... That's your own hardware (SOLD SEPERATELY) 
And let’s not ignore the elephant in the room: **DumaOS 4.0.** The fact that it’s “never coming to the XR series” 🤯says everything I need to know. Why invest in a product that’s been abandoned before it’s even reached its potential? Meanwhile, R-series users are enjoying the full experience, and XR users are left to rot on outdated firmware, i mean "Based on IOU's" and "We don't have a beta or know when it will be available" IN any other company - SAME SCENERIO. [Hey bruce, "rolls chair around with a quick swivel then pivot" , What's up Chad? Where we at on the beta for the LOL10000PEW's Firmware? Oh One second Bruce, "rolls chair around witha quick swivel then pviot" keys clacking on keyboard. Whips its backaround. So Bruce, were looking like 2 weeks tops. Thanks CHAD! . Oh one can dream .... I mean NETGEAR doesnt have to APPROVE the Beta Versions. Just DUMAOS right> . By the time we get DumaOS 3.3, the R-series will probably be running on version 6.0, complete with features we were promised from the start. (A Box can be so misleading)  
It’s painfully clear this was the plan all along:  🤡
1. **Market the XR series** as cutting-edge gaming routers.  
2. Promise firmware updates that never arrive.  
3. Launch the R3 and make it the real star of the show, while XR users are told to sit tight.  
4. Leave XR users permanently one step behind.  
Let’s face it, this is a **brilliant marketing scheme**:  🥸
- Netgear pulls in customers with promises of premium gaming features powered by DumaOS.  
- Updates for XR routers get delayed indefinitely.  
- DumaOS shifts focus to their R-series, forcing loyal XR users to spend more money just to stay relevant.  
What’s next?🤑
The **XR2000** in 2030?
The **XR-StillOn3.3** in 2035?
By 2040, we’ll get the **XR-HopeYouDidn’tWant4.0** with a tagline that reads, “Firmware coming soon… we promise.”  
At this rate, we’ll have routers named after the stages of grief:  🙄
- XR1000: **Denial** – “They’ll release the update any day now!”  
- XR2000: **Anger** – “Why am I still waiting for this update?!”  
- XR3000: **Bargaining** – “Maybe if I tag Netduma everywhere, they’ll care.”  
- XR4000: **Depression** – “Still stuck on 3.3, but I’m too tired to care anymore.”  
- XR5000: **Acceptance** – “Guess I’ll just buy an R3 and move on with my life.”  
And the best part? This isn’t just disappointing—it’s insulting. It feels like we were used to build a customer base for DumaOS, only to be abandoned the second they decided to roll out their own hardware. “Thanks for your money; here’s an outdated firmware to remember us by!” 😭 
Honestly, it’s like buying a sports car only to find out it’s missing the engine. “Oh, you wanted speed? That’s in the R3 model. Would you like to upgrade?” At this point, the only thing “cutting-edge” about the XR series is how it cuts into my wallet.  🤣
So, Fraser, where does this leave us?👀 Because from where I’m standing, XR users are nothing more than an afterthought in Dumas's bigger plan.
Convert the customers of XR Series (NETGEAR) to R Series (YOUR COMPANY's ROUTER)
Slowly pick off the customers of NETGEAR and take them all for yourself. Brilliant!

Final Note - Since R3 is already out and kind of "meh" as is been quite some time that the "hype" of the R3 is kind of no more. (No disrespect, just in regards to a WIFI 6 Gaming Router to Others out their)
When should i expect to purchase the R4-Wifi 7 - A router that can compete with todays Gaming Routers ( i wont list your competition, but GOOGLE will!) 
- Spoiler Alert - Check the "specs sheet" between an R3 vs XR1000
It all lies in the software.... ultimately DumaOS

Seriously - Wallet in Hand. I'm ready to buy today

P/S - Don't get to this point and be salty😅. This is easily my way of letting my opinion get the best of me. Notice i didn't mention you (except Frazier) , so don't take anything i said personal. That goes for all (including Frazier) - " This was meant in no way shape or form to single any(one-person) out OR in no way to be disrespectful" Its a forum, for this exact reason. 😶

LETS TALK ABOUT IT! 

Thank you for your time ,
L2W
 

The  🐘 in the room 
-  by L2W
Dear Fraser, since you do not want to respond/answer, i think some else could from the Netduma Team could shed some light on this?
I hope this message finds you well.
I’d like to express my frustration with the situation surrounding the XR series routers (Specifically the XR500 and XR1000), as it feels like we, as customers, have been left behind while new products and updates are being prioritized for the R-series.
When I purchased the XR500 and XR1000, I did so believing the promise of a cutting-edge, future-proof gaming experience powered by DumaOS. At the time, I invested nearly $500 into the two routers, fully expecting that the firmware updates would continue to enhance their functionality and gaming features. However, the reality has been far from that expectation. Despite being marketed as premium gaming routers, the updates have been inconsistent, delayed, and in some cases, non-existent.
Now, with the introduction of the R3, it feels as though customers like myself who purchased the XR series are being left behind. I understand the need for new products, but I cannot help but feel that the focus on the R3 has effectively sidelined the XR series, especially with the news that DumaOS 4.0 will not be available for the XR series. This is incredibly disheartening, as it appears that users who invested in the XR routers are now facing outdated firmware, while the R-series is receiving the latest features.
I believe this situation could have been handled differently, particularly given that Netgear is not a small company. If Netgear is truly committed to its customers, particularly those who have invested in the XR series, it should not deny them access to the latest firmware updates that bring the promised gaming features. Denying these updates is not only poor customer service, but it also undermines the trust that customers have placed in the brand.
If the focus is indeed shifting entirely to the R-series, it would be much more transparent to acknowledge this and provide clear communication to customers regarding the future of the XR series. It’s frustrating to feel like I’ve been caught in a cycle of purchasing products that, at the end of the day, are rendered obsolete faster than I could have ever anticipated.
As it stands, I’m left wondering when—or if—there will be any updates for the XR series to bring them up to the same level of functionality as the R3. The lack of clarity and consistent communication about this issue is disappointing.
I’d also like to raise the point that Netgear’s partnership with DumaOS should be focused on providing a top-tier experience for all users, regardless of which series router they own. Denying updates or withholding features for older products feels like a missed opportunity for both Netgear and DumaOS to show their commitment to their customer base.
Thank you for your time and attention to this matter.
Best regards,
L2W

I do not mind being the 🐘 in the room. SOMEONE HAS TO . 
LETS TALK ABOUT IT !





@Netduma Admin
@Netduma Adrian
@Netduma Alex
@Netduma Anas
@Netduma Andy
@Netduma Bruno
@Netduma Cameron
@Netduma Casey
@Netduma Crossy
@Netduma Eyitope
@Netduma Fraser
@Netduma Greg
@Netduma Iain
@Netduma Jack
@Netduma Jack B
@Netduma Jonathan
@Netduma Joseph
@Netduma Josh
@Netduma Justas
@Netduma Kacper
@Netduma Kieran
@Netduma Lew
@Netduma Liam
@Netduma Luke
@Netduma Luke M
@Netduma Manu
@Netduma Nicola
@Netduma Sam
@Netduma Samuel
@NETDUMA Santa
@Netduma Tom
@Netgear Router Setup
@DumaOS Beta Testing
@Nighthawk Pro Gaming

The  🐘 in the room 
-  by L2W
Dear Fraser, since you do not want to respond/answer, i think some else could from the Netduma Team could shed some light on this?
I hope this message finds you well.
I’d like to express my frustration with the situation surrounding the XR series routers (Specifically the XR500 and XR1000), as it feels like we, as customers, have been left behind while new products and updates are being prioritized for the R-series.
When I purchased the XR500 and XR1000, I did so believing the promise of a cutting-edge, future-proof gaming experience powered by DumaOS. At the time, I invested nearly $500 into the two routers, fully expecting that the firmware updates would continue to enhance their functionality and gaming features. However, the reality has been far from that expectation. Despite being marketed as premium gaming routers, the updates have been inconsistent, delayed, and in some cases, non-existent.
Now, with the introduction of the R3, it feels as though customers like myself who purchased the XR series are being left behind. I understand the need for new products, but I cannot help but feel that the focus on the R3 has effectively sidelined the XR series, especially with the news that DumaOS 4.0 will not be available for the XR series. This is incredibly disheartening, as it appears that users who invested in the XR routers are now facing outdated firmware, while the R-series is receiving the latest features.
I believe this situation could have been handled differently, particularly given that Netgear is not a small company. If Netgear is truly committed to its customers, particularly those who have invested in the XR series, it should not deny them access to the latest firmware updates that bring the promised gaming features. Denying these updates is not only poor customer service, but it also undermines the trust that customers have placed in the brand.
If the focus is indeed shifting entirely to the R-series, it would be much more transparent to acknowledge this and provide clear communication to customers regarding the future of the XR series. It’s frustrating to feel like I’ve been caught in a cycle of purchasing products that, at the end of the day, are rendered obsolete faster than I could have ever anticipated.
As it stands, I’m left wondering when—or if—there will be any updates for the XR series to bring them up to the same level of functionality as the R3. The lack of clarity and consistent communication about this issue is disappointing.
I’d also like to raise the point that Netgear’s partnership with DumaOS should be focused on providing a top-tier experience for all users, regardless of which series router they own. Denying updates or withholding features for older products feels like a missed opportunity for both Netgear and DumaOS to show their commitment to their customer base.
Thank you for your time and attention to this matter.
Best regards,
L2W

I do not mind being the 🐘 in the room. SOMEONE HAS TO . 
LETS TALK ABOUT IT !





@Netduma Admin
@Netduma Adrian
@Netduma Alex
@Netduma Anas
@Netduma Andy
@Netduma Bruno
@Netduma Cameron
@Netduma Casey
@Netduma Crossy
@Netduma Eyitope
@Netduma Fraser
@Netduma Greg
@Netduma Iain
@Netduma Jack
@Netduma Jack B
@Netduma Jonathan
@Netduma Joseph
@Netduma Josh
@Netduma Justas
@Netduma Kacper
@Netduma Kieran
@Netduma Lew
@Netduma Liam
@Netduma Luke
@Netduma Luke M
@Netduma Manu
@Netduma Nicola
@Netduma Sam
@Netduma Samuel
@NETDUMA Santa
@Netduma Tom
@Netgear Router Setup
@DumaOS Beta Testing
@Nighthawk Pro Gaming

HAPPY FRIDAY! . 🥳🤩
Now that's about as nice as it gets. 

"JUMPS IN THE SHALLOW END [HEAD FIRST]" 👀


Alright, @Netduma Fraser -🤬
Brace Yourself , This is not directed towards you personally, i mean you personally took this job , so give me as personal as it get's with DumaOS? 
I spent nearly **$500** on 2 XR routers (XR500/XR1000) because I believed the hype: “The ultimate gaming router powered by DumaOS.” But instead of cutting-edge features, I got stuck in a never-ending cycle of broken promises and half-delivered updates. Now I’m hearing that to get the latest and greatest features, I have to drop another **$200** on the R3? So, I’m out almost **$700** just to stay current? Seriously, why did I even buy into the XR series if the “future-proof” promise only applies to someone else’s hardware? Oh wait ... That's your own hardware (SOLD SEPERATELY) 
And let’s not ignore the elephant in the room: **DumaOS 4.0.** The fact that it’s “never coming to the XR series” 🤯says everything I need to know. Why invest in a product that’s been abandoned before it’s even reached its potential? Meanwhile, R-series users are enjoying the full experience, and XR users are left to rot on outdated firmware, i mean "Based on IOU's" and "We don't have a beta or know when it will be available" IN any other company - SAME SCENERIO. [Hey bruce, "rolls chair around with a quick swivel then pivot" , What's up Chad? Where we at on the beta for the LOL10000PEW's Firmware? Oh One second Bruce, "rolls chair around witha quick swivel then pviot" keys clacking on keyboard. Whips its backaround. So Bruce, were looking like 2 weeks tops. Thanks CHAD! . Oh one can dream .... I mean NETGEAR doesnt have to APPROVE the Beta Versions. Just DUMAOS right> . By the time we get DumaOS 3.3, the R-series will probably be running on version 6.0, complete with features we were promised from the start. (A Box can be so misleading)  
It’s painfully clear this was the plan all along:  🤡
1. **Market the XR series** as cutting-edge gaming routers.  
2. Promise firmware updates that never arrive.  
3. Launch the R3 and make it the real star of the show, while XR users are told to sit tight.  
4. Leave XR users permanently one step behind.  
Let’s face it, this is a **brilliant marketing scheme**:  🥸
- Netgear pulls in customers with promises of premium gaming features powered by DumaOS.  
- Updates for XR routers get delayed indefinitely.  
- DumaOS shifts focus to their R-series, forcing loyal XR users to spend more money just to stay relevant.  
What’s next?🤑
The **XR2000** in 2030?
The **XR-StillOn3.3** in 2035?
By 2040, we’ll get the **XR-HopeYouDidn’tWant4.0** with a tagline that reads, “Firmware coming soon… we promise.”  
At this rate, we’ll have routers named after the stages of grief:  🙄
- XR1000: **Denial** – “They’ll release the update any day now!”  
- XR2000: **Anger** – “Why am I still waiting for this update?!”  
- XR3000: **Bargaining** – “Maybe if I tag Netduma everywhere, they’ll care.”  
- XR4000: **Depression** – “Still stuck on 3.3, but I’m too tired to care anymore.”  
- XR5000: **Acceptance** – “Guess I’ll just buy an R3 and move on with my life.”  
And the best part? This isn’t just disappointing—it’s insulting. It feels like we were used to build a customer base for DumaOS, only to be abandoned the second they decided to roll out their own hardware. “Thanks for your money; here’s an outdated firmware to remember us by!” 😭 
Honestly, it’s like buying a sports car only to find out it’s missing the engine. “Oh, you wanted speed? That’s in the R3 model. Would you like to upgrade?” At this point, the only thing “cutting-edge” about the XR series is how it cuts into my wallet.  🤣
So, Fraser, where does this leave us?👀 Because from where I’m standing, XR users are nothing more than an afterthought in Dumas's bigger plan.
Convert the customers of XR Series (NETGEAR) to R Series (YOUR COMPANY's ROUTER)
Slowly pick off the customers of NETGEAR and take them all for yourself. Brilliant!

Final Note - Since R3 is already out and kind of "meh" as is been quite some time that the "hype" of the R3 is kind of no more. (No disrespect, just in regards to a WIFI 6 Gaming Router to Others out their)
When should i expect to purchase the R4-Wifi 7 - A router that can compete with todays Gaming Routers ( i wont list your competition, but GOOGLE will!) 
- Spoiler Alert - Check the "specs sheet" between an R3 vs XR1000
It all lies in the software.... ultimately DumaOS

Seriously - Wallet in Hand. I'm ready to buy today

P/S - Don't get to this point and be salty😅. This is easily my way of letting my opinion get the best of me. Notice i didn't mention you (except Frazier) , so don't take anything i said personal. That goes for all (including Frazier) - " This was meant in no way shape or form to single any(one-person) out OR in no way to be disrespectful" Its a forum, for this exact reason. 😶

LETS TALK ABOUT IT! 

Thank you for your time ,
L2W
 

The  🐘 in the room 
-  by L2W
Dear Fraser, since you do not want to respond/answer, i think some else could from the Netduma Team could shed some light on this?
I hope this message finds you well.
I’d like to express my frustration with the situation surrounding the XR series routers (Specifically the XR500 and XR1000), as it feels like we, as customers, have been left behind while new products and updates are being prioritized for the R-series.
When I purchased the XR500 and XR1000, I did so believing the promise of a cutting-edge, future-proof gaming experience powered by DumaOS. At the time, I invested nearly $500 into the two routers, fully expecting that the firmware updates would continue to enhance their functionality and gaming features. However, the reality has been far from that expectation. Despite being marketed as premium gaming routers, the updates have been inconsistent, delayed, and in some cases, non-existent.
Now, with the introduction of the R3, it feels as though customers like myself who purchased the XR series are being left behind. I understand the need for new products, but I cannot help but feel that the focus on the R3 has effectively sidelined the XR series, especially with the news that DumaOS 4.0 will not be available for the XR series. This is incredibly disheartening, as it appears that users who invested in the XR routers are now facing outdated firmware, while the R-series is receiving the latest features.
I believe this situation could have been handled differently, particularly given that Netgear is not a small company. If Netgear is truly committed to its customers, particularly those who have invested in the XR series, it should not deny them access to the latest firmware updates that bring the promised gaming features. Denying these updates is not only poor customer service, but it also undermines the trust that customers have placed in the brand.
If the focus is indeed shifting entirely to the R-series, it would be much more transparent to acknowledge this and provide clear communication to customers regarding the future of the XR series. It’s frustrating to feel like I’ve been caught in a cycle of purchasing products that, at the end of the day, are rendered obsolete faster than I could have ever anticipated.
As it stands, I’m left wondering when—or if—there will be any updates for the XR series to bring them up to the same level of functionality as the R3. The lack of clarity and consistent communication about this issue is disappointing.
I’d also like to raise the point that Netgear’s partnership with DumaOS should be focused on providing a top-tier experience for all users, regardless of which series router they own. Denying updates or withholding features for older products feels like a missed opportunity for both Netgear and DumaOS to show their commitment to their customer base.
Thank you for your time and attention to this matter.
Best regards,
L2W

I do not mind being the 🐘 in the room. SOMEONE HAS TO . 
LETS TALK ABOUT IT !





@Netduma Admin
@Netduma Adrian
@Netduma Alex
@Netduma Anas
@Netduma Andy
@Netduma Bruno
@Netduma Cameron
@Netduma Casey
@Netduma Crossy
@Netduma Eyitope
@Netduma Fraser
@Netduma Greg
@Netduma Iain
@Netduma Jack
@Netduma Jack B
@Netduma Jonathan
@Netduma Joseph
@Netduma Josh
@Netduma Justas
@Netduma Kacper
@Netduma Kieran
@Netduma Lew
@Netduma Liam
@Netduma Luke
@Netduma Luke M
@Netduma Manu
@Netduma Nicola
@Netduma Sam
@Netduma Samuel
@NETDUMA Santa
@Netduma Tom
@Netgear Router Setup
@DumaOS Beta Testing
@Nighthawk Pro Gaming

HAPPY FRIDAY! . 🥳🤩
Now that's about as nice as it gets. 

"JUMPS IN THE SHALLOW END [HEAD FIRST]" 👀


Alright, @Netduma Fraser -🤬
Brace Yourself , This is not directed towards you personally, i mean you personally took this job , so give me as personal as it get's with DumaOS? 
I spent nearly **$500** on 2 XR routers (XR500/XR1000) because I believed the hype: “The ultimate gaming router powered by DumaOS.” But instead of cutting-edge features, I got stuck in a never-ending cycle of broken promises and half-delivered updates. Now I’m hearing that to get the latest and greatest features, I have to drop another **$200** on the R3? So, I’m out almost **$700** just to stay current? Seriously, why did I even buy into the XR series if the “future-proof” promise only applies to someone else’s hardware? Oh wait ... That's your own hardware (SOLD SEPERATELY) 
And let’s not ignore the elephant in the room: **DumaOS 4.0.** The fact that it’s “never coming to the XR series” 🤯says everything I need to know. Why invest in a product that’s been abandoned before it’s even reached its potential? Meanwhile, R-series users are enjoying the full experience, and XR users are left to rot on outdated firmware, i mean "Based on IOU's" and "We don't have a beta or know when it will be available" IN any other company - SAME SCENERIO. [Hey bruce, "rolls chair around with a quick swivel then pivot" , What's up Chad? Where we at on the beta for the LOL10000PEW's Firmware? Oh One second Bruce, "rolls chair around witha quick swivel then pviot" keys clacking on keyboard. Whips its backaround. So Bruce, were looking like 2 weeks tops. Thanks CHAD! . Oh one can dream .... I mean NETGEAR doesnt have to APPROVE the Beta Versions. Just DUMAOS right> . By the time we get DumaOS 3.3, the R-series will probably be running on version 6.0, complete with features we were promised from the start. (A Box can be so misleading)  
It’s painfully clear this was the plan all along:  🤡
1. **Market the XR series** as cutting-edge gaming routers.  
2. Promise firmware updates that never arrive.  
3. Launch the R3 and make it the real star of the show, while XR users are told to sit tight.  
4. Leave XR users permanently one step behind.  
Let’s face it, this is a **brilliant marketing scheme**:  🥸
- Netgear pulls in customers with promises of premium gaming features powered by DumaOS.  
- Updates for XR routers get delayed indefinitely.  
- DumaOS shifts focus to their R-series, forcing loyal XR users to spend more money just to stay relevant.  
What’s next?🤑
The **XR2000** in 2030?
The **XR-StillOn3.3** in 2035?
By 2040, we’ll get the **XR-HopeYouDidn’tWant4.0** with a tagline that reads, “Firmware coming soon… we promise.”  
At this rate, we’ll have routers named after the stages of grief:  🙄
- XR1000: **Denial** – “They’ll release the update any day now!”  
- XR2000: **Anger** – “Why am I still waiting for this update?!”  
- XR3000: **Bargaining** – “Maybe if I tag Netduma everywhere, they’ll care.”  
- XR4000: **Depression** – “Still stuck on 3.3, but I’m too tired to care anymore.”  
- XR5000: **Acceptance** – “Guess I’ll just buy an R3 and move on with my life.”  
And the best part? This isn’t just disappointing—it’s insulting. It feels like we were used to build a customer base for DumaOS, only to be abandoned the second they decided to roll out their own hardware. “Thanks for your money; here’s an outdated firmware to remember us by!” 😭 
Honestly, it’s like buying a sports car only to find out it’s missing the engine. “Oh, you wanted speed? That’s in the R3 model. Would you like to upgrade?” At this point, the only thing “cutting-edge” about the XR series is how it cuts into my wallet.  🤣
So, Fraser, where does this leave us?👀 Because from where I’m standing, XR users are nothing more than an afterthought in Dumas's bigger plan.
Convert the customers of XR Series (NETGEAR) to R Series (YOUR COMPANY's ROUTER)
Slowly pick off the customers of NETGEAR and take them all for yourself. Brilliant!

Final Note - Since R3 is already out and kind of "meh" as is been quite some time that the "hype" of the R3 is kind of no more. (No disrespect, just in regards to a WIFI 6 Gaming Router to Others out their)
When should i expect to purchase the R4-Wifi 7 - A router that can compete with todays Gaming Routers ( i wont list your competition, but GOOGLE will!) 
- Spoiler Alert - Check the "specs sheet" between an R3 vs XR1000
It all lies in the software.... ultimately DumaOS

Seriously - Wallet in Hand. I'm ready to buy today

P/S - Don't get to this point and be salty😅. This is easily my way of letting my opinion get the best of me. Notice i didn't mention you (except Frazier) , so don't take anything i said personal. That goes for all (including Frazier) - " This was meant in no way shape or form to single any(one-person) out OR in no way to be disrespectful" Its a forum, for this exact reason. 😶

LETS TALK ABOUT IT! 

Thank you for your time ,
L2W