Suffy1570

Oh yes sorry, my mistake, I'll come back to you when I know more

It will take a little time, they'll be testing BO6 now and then they'll get a total cloud out which should resolve this

A factory reset will revert it to factory default settings so as though you were setting it up again for the first time, the only thing that persists through is the firmware version you're on. 
The team have said it should be working without the workaround I mentioned so they'll be testing it and getting a fix out via the cloud as soon as they can.

Okay leave it with me and I'll check in with the team and come back to you.

I noticed since switching to the R3 my ping was a few ms worse in games and not as stable as when using the ISP router (EE Smart Hub Plus). I initially thought this was a symptom of having the R3 connected through the ISP router (currently required due to getting slow speeds on R3 with PPPoE). I have since tested both configurations and get consistantly worse ping, jitter and speeds when using the netduma in either configuration. I have steady ping disabled despite it reactivating every time the R3 reboots which is rather annoying and tried testing with smart boost on and off.
Using ping, jitter and speed tests to confirm,
Modem > ISP Router = 16-18ms ping,  always less than 1ms jitter and always over 900Mbps on speed tests.
Modem > ISP Router > Netduma R3 = 16-26ms ping, always over 2ms jitter and between 650-800Mbps on speed tests.
Modem > Netduam R3 = 16-28ms ping, around 2ms jitter and since firmware update am getting 600-800Mbps on speedtests.
 
Is there anything I can do to improve this as I currently seem to be getting worse performance with the R3 than with my ISP Router which is surprising as I expected the opposite.
 
First screenshot is Modem > ISP Router ping and jitter tests

Second screenshot is Modem > ISP Router > Netduma R3

Third Screenshot is Modem > Netduam R3

thank you very much for your help.

thank you very much for your help.

Definitely won't cause you any problems not using IPv6. Leave it with me and I'll see what we can get done.

Yes I think that would be best for the moment, give the router a factory reset once it's connected in the new way. If you still have that loading issue after that let us know 

Ok, will give that a try as ideally I want it to replace my current router completely, thanks