Unfinished

Thanks Fraser, I didn't get a password or account login details, so possibly not PPPoE. I will try to connect directly and reboot when I next get the chance.

Finally, after literally years of waiting, I have now got connection to 21st Century internet speeds and am no longer playing catch up. The Lionesses brought back the silverware, but I've got my fibre and it feels good... Now for the questions. I have had equipment installed that I am not familiar with, an "ONT" connected to a "Gateway". The installers came before I got back from work, so I couldn't ask the relevant questions, but there is no documentation that I could find to get into the admin pages to fiddle with the settings as required (and they appear to need fiddling with, as I have a strict NAT on my XBOX), also, if the gateway is the modem, I'll need to access the interface to setup the DMZ. 1. The R2 requires a modem, is this the ONT? There is an ethernet cable coming from it and going into the gateway, but I couldn't see if the gateway was a modem/router or standalone router. 2. Does the R2 need to be setup again afresh if I connect to the new ISP? Just plugging in the cable from the ONT didn't give any internet connection, so either I've missed something, need to reboot, or need the fibre equivalent of a modem. The ONT is an Adtran SDX 621i, the gateway is an 834-5. The ISP is Wildanet in Cornwall.

Ok, found it. R2 reset. I'll monitor and give feedback. Thanks

I can only see an option to reboot.

Yes, it was held for 30 seconds and more, just like the very many other times that I've had to reset these routers, only this time, it won't reset.

Upgrade carried out and have just had a disconnection, first wifi, then the LAN. If the LAN devices are in use, ie the xboxes, they seem to latch on and only disconnect when logging out of a game. I've tried a reset, but the box refuses to carry out a full reset when the button on the back is pressed and it will only reboot. There are no logs, as I was unable to access the GUI. Edit: Perhaps this post needs to be moved to another thread, we're into faults again.

I'm now on my third R2 and I still get dropouts. In fact this time it's completely disconnected from the internet and doesn't appear to be able to reset. A 30 second press on the reset button just restarted it. What do I think? In all honesty, after giving this a whole lot of time and having the patience of a Saint, it's extremely frustrating. It's not acceptable to have to keep power cycling the router to get connection back and the many times that I've had to do a factory reset has left me with no confidence in the product, which is a shame, as if it works I'm sure it's great, but it doesn't work for me (at least the three that I've tried didn't).

Hi Ash, maybe not related, but I play Apex Legends quite a bit and it is well known that the game itself has issues with hit detection, oddly, some weapons seem worse than others. Is it possible that COD is the same? I haven't played COD in a while so couldn't speak from first hand experience.