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kymadn

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  1. Like
    kymadn got a reaction from George in High Priority Traffic Bug   
    9 months ago this issue was confirmed and we still have no fix. This product is still being sold on the market with defective software.

    - The last firmware update for my router was Dec 2019 - 1.0.3.38 (Fixes the WiFi 5 GHz channel GUI display issue for China and Australia). No firmware updates since then.
    Can admins please give us some transparency on timelines for firmware and stop beating around the bush?

    Is there a fix for this in DumaOS 3 or not?
  2. Like
    kymadn reacted to George in High Priority Traffic Bug   
    This did't age very well. "So close" but we are mid-April and still no news about any of the show stopper issues that have been reported for months. Shame on you guys...
  3. Like
    kymadn got a reaction from George in High Priority Traffic Bug   
    I have given up on the router. I could never get it working. High priority detection sticks on and doesn't work, therefore all main features don't work as they rely on HP detect. I have switched routers now.

    The waiting for a firmware fix is beyond a joke now.
  4. Like
    kymadn got a reaction from Roxio in High Priority Traffic Bug   
    Amen, It is not easy to return a router back to the store you purchased it, months later because of software bugs. Even with a receipt they wont accept it. This is why I am very serious about starting a class action. These products should be taken off the market immediately.
  5. Like
    kymadn got a reaction from Roxio in High Priority Traffic Bug   
    We are several months ahead of when i first reported these issues. Many others have reported the same problem now. The features in this router cannot function properly while these issues are present. All the features this router has are pointless if it cannot detect high priority packets correctly. I have to leave buffer bloat turned off otherwise my bandwidth is throttled while there is no High Priority Traffic happening.

    We pay a premium on these routers for the advertised features. As a consumer I feel ripped off by this product which has so many bugs. I am very tempted to go to the ACCC (Australian Competition and Consumer Commission). These issues have been been reported and documented several times throughout this forum. We still have no dates for these issues to be resolved.

    @Netduma [email protected] Alex @Netduma Fraser I am deadly serious about this. DumaOS developers and Netgear should be facing a class action for false advertising and lack of remedial firmware. All this talk about DumaOS 3.0. I couldn't care less about new features. I just want the features I paid for to work.

    I was very patient to begin with, however this is beyond a joke now. We still have no update or time frame on a resolution for the bugs which were acknowledged long ago. 
  6. Like
    kymadn got a reaction from George in High Priority Traffic Bug   
    Amen, It is not easy to return a router back to the store you purchased it, months later because of software bugs. Even with a receipt they wont accept it. This is why I am very serious about starting a class action. These products should be taken off the market immediately.
  7. Like
    kymadn reacted to George in High Priority Traffic Bug   
    I feel the exact same way. The XR300 that I got a couple of months back is a complete joke. None of the main features actually works properly and now I am stuck with a worthless £175 paperweight. It is clear that the DumaOS team doesn’t care, so I opened a ticket with netgear. They agreed that the router is not performing as it should but unfortunately as netgear does not have a representation in my country, I have to take this up with the seller. The lemon laws in my country don’t take into consideration  horrible software, so I am now stuck with a worthless XR300 since the seller denied me the refund I requested. 
    If you ask me, what the netgear/Netduma are doing with these routers is borderline fraud and I am seriously thinking to open up a case reporting a defective product to the European Commission. Not sure if it will work but I m thinking it worths a try, as these guys are blatantly ripping off people and they seem to be getting away with it. 
  8. Like
    kymadn got a reaction from George in High Priority Traffic Bug   
    We are several months ahead of when i first reported these issues. Many others have reported the same problem now. The features in this router cannot function properly while these issues are present. All the features this router has are pointless if it cannot detect high priority packets correctly. I have to leave buffer bloat turned off otherwise my bandwidth is throttled while there is no High Priority Traffic happening.

    We pay a premium on these routers for the advertised features. As a consumer I feel ripped off by this product which has so many bugs. I am very tempted to go to the ACCC (Australian Competition and Consumer Commission). These issues have been been reported and documented several times throughout this forum. We still have no dates for these issues to be resolved.

    @Netduma [email protected] Alex @Netduma Fraser I am deadly serious about this. DumaOS developers and Netgear should be facing a class action for false advertising and lack of remedial firmware. All this talk about DumaOS 3.0. I couldn't care less about new features. I just want the features I paid for to work.

    I was very patient to begin with, however this is beyond a joke now. We still have no update or time frame on a resolution for the bugs which were acknowledged long ago. 
  9. Like
    kymadn reacted to Od1n in ANNOUNCEMENT: The Future of DumaOS: Version 3.0   
    Even if things are still confidential you can give out monthly updates that contain informations like
    - very persistant bug has been found that gave us troubles for weeks now
    - new feature we cannot unveil yet is currently being tested, things are looking very good
    - for next month we want to refine our congestion interface and discuss new features
    All it requires is a 5-10 minutes meeting once a month with the netduma staff to define the boundaries of what will be shared and what not. It really isnt a huge effort but will greatly please your community. You will get much less ETA questions that way. Overall it might require 1 hour per month to pull this off, and its not really hard to keeping certain things confidential while still sharing the general development progress.
     
  10. Like
    kymadn got a reaction from Netduma Alex in XR500 - Wi-Fi and LAN not communicating properly   
    This appears to be an issue caused by VLAN tagging. The default VLAN tag 2 for internet is applying to LAN ports and wireless by default. The ISP website says that VLAN tags do not need to be applied to wireless but this cannot be changed for the default internet VLAN. See below setting from ISP website for VLAN tagging:


     
    The information I have found says that a VLAN bridge may need to be created so Wi-Fi and LAN communications do not need to pass through the router Network Address Translation. 
    FYI we were able to communicate with CCTV device on LAN via Wi-Fi after we did a factory restore and no VLAN tagging enabled.
  11. Like
    kymadn reacted to Netduma Fraser in High Priority Traffic Bug   
    Thanks for the extra information! We'll be testing this using DumaOS 3.0 in house to ensure that if the issue is present we can fix it quickly, it is possible that it is already been fixed just through our reworking of the software. Rest assured this issue won't be present in 3.0.
  12. Like
    kymadn reacted to Netduma Fraser in XR500 - Wi-Fi and LAN not communicating properly   
    It's possible that VLAN could be causing it but lets take a look at some other options first. Most WiFi issues I've seen are to do with smart connect being enabled as not all devices support it very well, especially older devices. Have you tried disabling smart connect and connecting directly to 2.4GHz?
  13. Like
    kymadn got a reaction from Zippy in High Priority Traffic Bug   
    @Zippy thanks for the advice. Appreciate your help. I am just interested to hear from @Netduma Alex, @Netduma Fraser and @Netduma Jack about what they find in testing now.
    Will wait to here back from admins. I want to know: 
    1) what they find in testing causing the issue.
    2) how it can be fixed
    3) when it will be patched if the problem is software
    As requested I will try disable IPV6 and report back. However i would really like to hear from admins about their testing of this issue.
  14. Like
    kymadn reacted to Zippy in High Priority Traffic Bug   
    @kymadn Sorry about that. I didn't mean to high jack your topic. I was thinking possibly that port 3544 was causing this in your case. When you said you were playing from a PC I thought it was possible that its a MS Windows 10 driven PC and they shared some the same tunneling ports like 3544. Since the Xbox One X is running basically the same Windows 10 or something similar.
    One other thing I would do in your case is when your PC is off and you have physically unplugged it from your router I would go into Device Manager and see if its still being showed as online or offline.. That might help them trouble shoot your issue better.. Just a friendly suggestion..
    Zippy.
  15. Like
    kymadn reacted to Netduma Alex in High Priority Traffic Bug   
    I just noticed this when I was re-reading the thread. This is pretty much how it already works. There is a window of time that the high priority light will stay on, but it will turn off if it sees nothing high priority for a few minutes. I think it's a few minutes anyway, I should check.
  16. Like
    kymadn got a reaction from Netduma Alex in High Priority Traffic Bug   
    @Netduma Jack @Netduma Fraser

    Confirmed this issue is not graphical and is indeed applying bufferbloat to the network the whole time after game is closed. I rebooted my router and played 1 game of Apex legends before High Priority Detect was stuck again. After i closed the game I shutdown the PC and disconnected all wired devices. Only 2x iPhones and 1x Laptop was on the network over Wi-Fi. 

    After 1 hour the router is still stuck on High Priority Detect. I have again taken 2 screenshots showing there is no High Priority Packets sent or received during this time. I also ran a speed test off my iPhone every 10mins. Bufferbloat is enabled with High Priority Detect and is reducing my maximum download of 45mbps down to 70% (31mbps).

    It is getting late here in Australia so I am off to bed. If i leave the router running all night without a reboot I believe it will eventually resolve. However it will take several hours before it clears High Priority Traffic and removes the anti-bufferbloat.

    I am very surprised this issue has not been widely discussed or detected with how long DumaOs has been around now. 


  17. Like
    kymadn got a reaction from Netduma Fraser in High Priority Traffic Bug   
    @Netduma Alex thanks mate i look forward to hearing what you find out.
  18. Like
    kymadn reacted to Netduma Alex in High Priority Traffic Bug   
    Going to do tests to isolate this issue.
  19. Like
    kymadn got a reaction from Zippy in High Priority Traffic Bug   
    After I got home from work today I started running more tests on this issue. I now have the router setup with no added traffic priority ports, and DumaOS Classified Games enabled. PC device is added as a console on spectating mode. 

    I launched Apex Legends and the High Priority Traffic was detected. I played a quick game dropping into a hot zone then closed the game and Origin. After about 3-5 minutes the High Priority Traffic indicator turned off.

    I then relaunched the game. Playing a much longer round down to the last 4 squads this time. After closing the game + Origin the High Priority Traffic was stuck on again. I waited more then 30 minutes but it did not turn off. During this period there was no additional High Priority Packets sent or receive, the total packet count remained exactly the same as when i closed the game.

    So I found once the router gets into this "stuck indicator state" as Zippy said above, if you go and disable DumaOS Classfield Game. The High Priority Traffic indicator is still stuck on. Otherwise if the router has not gone into the "stuck on state", disabling DumaOS Classfield Games would normally clear the indicator.

    I rebooted my router to clear the High Priority Traffic indicator. I then repeated the above steps with BFV to see if the problems re-occurs with a different game. I first played a long game and after exiting the game the High Priority indicator turned off. I thought maybe this was only related to Apex legends. I then played a very short game of BFV and it has stuck on again. 
  20. Like
    kymadn reacted to Netduma Jack in High Priority Traffic Bug   
    I've had a chat with our lead test engineer - he's confirmed that he's aware of this issue, though there are other pressing bugs he's been working through. All this information will really help our devs in fixing the issue, so I can't thank you enough! I'll raise it internally to make sure it's getting attention.
  21. Like
    kymadn got a reaction from Zippy in High Priority Traffic Bug   
    @Netduma Jack @Netduma Fraser

    Confirmed this issue is not graphical and is indeed applying bufferbloat to the network the whole time after game is closed. I rebooted my router and played 1 game of Apex legends before High Priority Detect was stuck again. After i closed the game I shutdown the PC and disconnected all wired devices. Only 2x iPhones and 1x Laptop was on the network over Wi-Fi. 

    After 1 hour the router is still stuck on High Priority Detect. I have again taken 2 screenshots showing there is no High Priority Packets sent or received during this time. I also ran a speed test off my iPhone every 10mins. Bufferbloat is enabled with High Priority Detect and is reducing my maximum download of 45mbps down to 70% (31mbps).

    It is getting late here in Australia so I am off to bed. If i leave the router running all night without a reboot I believe it will eventually resolve. However it will take several hours before it clears High Priority Traffic and removes the anti-bufferbloat.

    I am very surprised this issue has not been widely discussed or detected with how long DumaOs has been around now. 


  22. Like
    kymadn got a reaction from Killhippie in High Priority Traffic Bug   
    Thanks Jack. You might be right about it being graphical. I am going to get my router back to the stuck High Priority Detected indicator and confirm if bufferbloat is actually applying the whole time after game is closed. I will let you know what i find.

    The High Priority Traffic indicator light 100% stays on with F5 refresh. I also tried multiple browsers and clearing the cache. It just stays on until reboot when its stuck.  
    I have the problem with Apex Legends and Battlefield V on PC which are the only 2 games i play right now. I have no rules added to Traffic Prioritization. I have my PC added as a Console using DumaOs Classfield Games enabled. 
  23. Like
    kymadn reacted to Killhippie in High Priority Traffic Bug   
    Was not graphical on mine as my antibufferbloat settings stayed applied with the light on, no rules added, Jack. Just DumaOS classified games ticked and unticking them , turning off antibufferbloat and even QoS didn't stop the issue it was just in a frozen state thinking something was high priorty traffic I even had a friend pull the plug on my TV etc and I turned off all the wifi devices and it still stayed on, always had to be a reboot and since I'm in a wheelchair and my router is high up that was really hard work if in the end a reset (using the reset button on the back always seemed to give a cleaner reset oddly enough) was needed as it seemed to do it more and more often until a factory reset was performed and then it would be okay for a while, until a long gaming session on Destiny 2
  24. Like
    kymadn reacted to Netduma Jack in High Priority Traffic Bug   
    I'm going to see if we can investigate this issue with High Priority getting stuck - we'll test it with Apex and Destiny 2 for good measure. It's possible that the issue is graphical but I can't really speculate until we take a look.
    Could you guys confirm whether this persists when you hard refresh the page (F5)? Also @Zippy, could you let us know which game this happened to you on? If anyone has experienced this while playing another game let us know.
    If any of you guys have added your own rules to Traffic Prio, please let us know that as well. The more information we have, the faster we'll be able to get to the bottom of it!
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