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Okay so after i upgraded the router its still trying to connect to a blocked server and also I don't think ping assist is working properly I would factory reset at this point but if I factory reset I won't be able to get back into the dashboard because when trying to factory reset from a phone it seems to not want to display wifi

When I uploaded the file it started to upgrade it then told me that it didn't load the file correctly the router then rebooted and then came back on I checked the firmware version and it's the new firmware so idk exactly what happened but the netduma has internet connection and I can access the dashboard

I've given you access to the latest firmware to try to see if that helps https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/ Did anything in regards to settings or setup wise change on that date? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

Did you manage to upgrade successfully?

Added https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/

Download the firmware on your phone, access the interface via your phone, go to Settings > Troubleshooting > Upload firmware > Select the downloaded firmware You don't need to remove the device from the Geo-Filter and you don't have to factory reset after the update.

Hello, Since july 9th I started to notice an issue with my Netduma R3, it's randomly disconnecting from internet. This is something that never happened to me before of that date ever. Because of the disconnections, I'm being kicked out in the middle of online games, zoom meetings, video streaming are being paused and so on. After a few seconds, the internet connection is back and the cycle repeats, which makes it very annoying. I had the latetst OS Duma version (v4.0.540) installed when this issue arose. I tried to downgrade to version 4.0.290 but the issue still occurred. I made a test by pinging www.google.com while tracking the internet connection. This is how it looks when the internet connection and the pings are working: However, when the R3 randomly loses the internet connection, this is how it looks (See the internet Status as Offline and the ping to google timing out): Right away after a few seconds, the internet connection gets restored again (The internet status is marked as green again and the pings to google are back): I took a look at the logs, however they aren't pretty much helpful since they're not recording the events of the disconnections: I made another test by connecting my devices directly to my ISP's router and I was able to keep the internet connection the whole time, without interruptions, so I'm discarding any issues with my ISP and its router since the issue is not being reproduced there. I'd really appreciate your help since before july everything was working fine and suddenly in july, this issue started to happen. I attach the logs in case you would like to go through it. Thank you. R3_2026-07-12T08_09_11.658Z_logs.txt

Thank u so much for helping me with this I truly appreciate it sorry if it was a stupid question I'm just new to the r3 router

@blue waterIt’s the same procedure, though it’s always recommended to do it over a wired connection. You just need to make sure you’re not uploading the wrong file, as that could potentially brick the router.

When I had my netduma r2 I could install the new firmware from the duma os app can u still upgrade beta firmware from the app it self or do u have to use the browser just curious cause I would think u can still upgrade firmware the same way on the r3 router

i heard theres a new firmware on netduma r3? currrently on 4.0.540

You can leave those at the defaults they're not going to have a significant impact really. Are you using the Geo-Filter to force the closest servers to you?

I don't have a pc can u walk me threw upgrading firmware on my phone and thank u so much fraser for the help I truly appreciate u and the other people that make these routers possible also I have another question do I need to remove my device from gio filter before upgrading to new firmware and do I have to factory reset after upgrade is complete

I've given you Early Access so you can upgrade to that version: https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/ Then see if it works normally.

You don't need to be on that version, go to the latest public version and that will have the 3.3 beta as part of it, see if it works normally then

Added https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/

Added https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/

https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/

hello all im looking to see if anyone has had issues with connecting to bo7 servers after going to XR500 software ending in RC10 . it worked past 3day then it defaulted back to factory firmware so i upgraded it again to RC10 version and now it gives me RELAY DISCONNECTED and ive changed DNS servers restarted modem /router and ps5 and still get same im bout to try factpry version to see if it works again but figured id ask here for advise . TIA

Also I'm not using the private beta so maybe if I flash the router with the private beta it could solve this issue I'm currently running the firmware version v.4.0.540

Hello I'm needing some help with my netduma r3 I accidentally turned gio fence on during a loading screen right before the match started in dbd and then I turned it off I accidentally turned it back on then off again I was trying to hit the back button I then left the game because I didn't want my connection to be messed up due to gio latency filter being turned on after that I then went to xbox dashboard and then i deleted the device from the gio filter then I did a resinq then added the device back and then rebooted the router just in case any problems that may have been caused due to gio latency being turned on and off rapidly after that I have noticed my ping assist is not working correctly and also I have noticed that the netduma keeps trying to connect to a blocked server and it won't stop

Can you also grant me access please?

Hello can i have access to the last beta

Thanks man. Probably reason why my netduma r3 has been kind of failing me. Everything setup perfect. Congestion control and speeds but for some reason just keep dying to casuals when playing competitive games like warzone. I’ll see someone shoot first and still die. Bufferbloat tests come back A+ with 0 and 0 but most times my jitter hovers around 3-4ms not sure if that’s good but seen other users test with almost 0.5 jitter or below 1ms. Hopefully this fixes online gaming issues. As far as DPI and BI classifications and sync flood protection and even allow ping should those individually be on or off if I’m focused on online competitive gaming in games like warzone or rainbow six siege? Appreciate the help again

I would not even use the firmware on your phone. I would log into the forum from your desktop and download the firmware again from there and upload it to your R3.