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They did implement a ping limit to prevent people using VPNs to connect to far away servers which would also impact you trying with the Geo-Filter to force servers far away. Given where you're forcing it's reasonable you might hit that limit. However, you should also disable Geo-Latency & Ping Assist when trying to force servers.

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I haven't been able to connect to US servers from Australia since BO7 release and then integration into Warzone. I've tried to the 7/8 step method to flush cloud and add back device and still no luck. It's been like this for over a month now.

@BigPapytoIt’s likely an issue with your Ethernet cable. Try replacing it with a new one or using a different cable to check if the problem persists. Don’t use the same cable. I would guess you’re using the one that came in the package, which some came faulty. Just something to point out....they may work as intended but randomly do drop to 100Mbps instead of using full throughput due to bad coiling, etc.

Good to hear, thanks for the update!

Good to hear! I think it's a pure modem so you can ignore that part

So far the speeds have stayed at full and havent dipped down after setting the congestion control to 70%, Im going to see if I can get the password to log into my modem through the web portal so I can check what settings it may have.

Fraser, thanks for help, I think I have fixed it by excluding the Oklahoma authentication server from my radius. I'm not sure of the logic, but perhaps it was authenticating me in the US not Ireland and the chucking me outside of filter. Not sure. Thanks anyway.

You can't have the cloud yet then, the next cloud is rolling out so you should have it within the next few days

When it happens again, connect directly to your modem and see if the same issue happens. It may seem counterintuitive but set Congestion Control to 70% for download & upload and see if it happens again

I'm not at PC at the moment, but as per original post I see one white dot with controller symbol on US Oklahoma server within radius but ping is 30 and I'm definitely on a EU server but nothing shows on map in EU. When loading game, it appears correct all orange triangles outside of radius and white dots within.

my Modem's model is an Arris S33 and as far as I know I have not seen any settings for my modem, and I don't know how to access them. All of my devices are connected to the R3 and I have the speeds set to the speeds that my provider is supposed to be giving me, which is gigabit on download. I have congestion control at 100% And I do not have SmartBoost enabled.

It seems that I have found that everytime I disconnect and reconnect my WAN cable to the R3 I find that the speeds revert back to normal speeds, I don't know how long they last but I will try downloading something to see if they do.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST?

Update, Day 2 The speeds have reverted to low speeds on both ethernet and wifi, I just tested them, and both came out to about 93mbps.

That sounds a bit different, are you in the EU trying to force US servers? Can you provide a screenshot of what you see when you get a game outside your radius please?

Good to hear, thanks for the update!

Hi Fraser I have done this also many times with no success. Thanks.

Hi Fraser - Issue is still there. I can't connect to the Warzone or BO7 US servers. It goes to 170ms ping search and just sits there forever. Is the fix out ?

Today is awake

You made one topic which I replied to within a few hours and then you never replied again so we can't know you're still experiencing an issue if you don't tell us. It sounds like you've tried to get support from NTGR this whole time and not had any success but then have ranted here instead which would have been the better place to get support considering we made DumaOS and NTGR didn't. Either way, glad you've got some relief now, we're still happy to help if you want it.

Glad to hear it's working for the moment, do keep us posted

Finally! I am so happy to announce I am finally replacing my Nighthawk XR500 with a new TPLink router. After about 5 years of dealing with the garbage DumaOS, I will finally have it out of my life forever. I won't get into how ridiculous I think it is that for 5 years i have had to deal with Rapps not loading error every time I go to the configuration page. Unable to onitor connections on my network through teh Router spftware. Hours spent trying to fix it, "just change the number of retries to 5, clear your browsers cache, just restart the router, reset to defaults, update the firware, oh try all of the things listed, wait a while and try again". "You just have to wait awhile and try again later". Am I in the Twilight Zone? BS. None of that has ever fixed it. What is this, 1997? That's the solution? So i should tell the software to keep re-trying, wait a while and then have it try again, 5 more times, and that's the "solution"? Even if that was a way to fix it, maybe have a messge onscreen that says "Retrying" or some indication of what it's doing, while it's doing it so you're not just staring at nothing and not knowing if its doing someihng. It doesn't matter though. The code is garbage, at least I think it's the code. I don't know. I've never been able to solve the problem, nor should anyone have to spend as much time as I have trying to fix something like this, when everything is updated and brand new. The Netgear tech support is also garbage. And I hope they are reading this because I really want them to know how much contempt I have for them. I can say with a 100% clear concious how awful they are. I would never say that if they were eventually able to fix my problem, but they haven't ever given me any solution. Sorry but it's true. I've been doing IT Tech support for two decades and Netgears support is by far the second worst. If I told a customer "I'm sorry but we can't fix your problem even though we gave you the hardware and we support the software and then walked away, I would expect to be fired because it means I am clearly unable to do my job. I am literaly planning on driviing over the junk router with my car. I know how immature and idiotic it is, but I can't wait. I could sell it on eBay but I would never do that to another person. Unlike Netgear, I have a concioius. Personally I would be embarrased to be a leader at a company that sells a junk product like this. Not that anyone there cares, because they obviously don't. Nope. It sad that we've had to come expect yet another company to be happy to take our money and then forget you exist after they have it, but thats just business as usual in the USA in 2025. I'ma little surrised its a supposed American company an dnot just anotehr Chinese company selling junk, but I am sure it's just a US company outsourcing the product build to a Chinese company do get teh cheapest price. Or naybe not, I'm not sure. I don't care enough to look for a Made In China sticker oor look itup because they';ve wasted enough of my time over the years. Honestly I don't care because once I destroy the plastic piece of trash router, I will never ave to deal with them again and it's so liberating to know I wont have to wait for hours, talk to some stuttering bone head while they fumble the F around while trying to pretend like they are actually doing something before they shrug their shoulders and send me on my way. Thisis a a great day. Its one more problem I will never have to address again. Did I get my point across? They don't care, but I sure do feel better.

I have found a solution, which was to reset my router to factory settings. I will see if this lasts until tomorrow and update this post tomorrow.

I have been having some issues with my download speeds lately, as they have been getting capped at 100 Mbps by god knows what, but I am supposed to be getting 1Gb. I have tried everything including updating firmware, even to the Beta versions, and have had no luck, I checked my ethernet cable, and found nothing wrong with it and no damage to it. Sometimes after restarting the router and modem, it gives me the full speed, but then after 5 minutes, it goes back down. I have tried messing with the channels and width's of my Wifi, still nothing, and I have also checked to see in windows if anything was wrong. Any solutions? Please and thank you.