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Also I'm not using the private beta so maybe if I flash the router with the private beta it could solve this issue I'm currently running the firmware version v.4.0.540

Hello I'm needing some help with my netduma r3 I accidentally turned gio fence on during a loading screen right before the match started in dbd and then I turned it off I accidentally turned it back on then off again I was trying to hit the back button I then left the game because I didn't want my connection to be messed up due to gio latency filter being turned on after that I then went to xbox dashboard and then i deleted the device from the gio filter then I did a resinq then added the device back and then rebooted the router just in case any problems that may have been caused due to gio latency being turned on and off rapidly after that I have noticed my ping assist is not working correctly and also I have noticed that the netduma keeps trying to connect to a blocked server and it won't stop

Can you also grant me access please?

Hello can i have access to the last beta

Thanks man. Probably reason why my netduma r3 has been kind of failing me. Everything setup perfect. Congestion control and speeds but for some reason just keep dying to casuals when playing competitive games like warzone. I’ll see someone shoot first and still die. Bufferbloat tests come back A+ with 0 and 0 but most times my jitter hovers around 3-4ms not sure if that’s good but seen other users test with almost 0.5 jitter or below 1ms. Hopefully this fixes online gaming issues. As far as DPI and BI classifications and sync flood protection and even allow ping should those individually be on or off if I’m focused on online competitive gaming in games like warzone or rainbow six siege? Appreciate the help again

I would not even use the firmware on your phone. I would log into the forum from your desktop and download the firmware again from there and upload it to your R3.

. If I downloaded the update using the app on my phone is there a way I can redownload it from my PC? Also appreciate the patience and help.

I would recommend downloading it to a desktop and uploading the firmware to your R3 through a hardwired connection.

Appreciate the help. As I am new to gaming routers in general. As far as downloading updates for the netduma r3. Is it ok to update it from my phone using the app? Or should I use a computer and manually download the file from Netduma forums?

okay can you send me the like of the latest version firmware because i didn't found it again

Re-upload the firmware from that page and then see if its more stable after that please

We don't give out any details about future updates or products and I suspect Telstra would be the same regarding any products until they were ready to announce them but of course we are continuing our partnership and continue to work on updates for the supported products.

Good to hear! As above you can upgrade and you shouldn't get the issue as long as you don't factory reset but if you just want to be safe then probably best to stay on the firmware you're on.

Telstra Smart Modem 4 currently runs DumaOS 3.3, are there any plans to release DumaOS 4 for this modem?

diagnostic-report-2026-07-09T17_53_49.378Z.json

this isnfrom mobile and same from desktop

Please follow @Netduma Frasersuggestions above. I can only speak on the BGW 320-500 ports. On the AT&T BGW320-500 gateway, the yellow and blue Ethernet ports are both for connecting your wired devices, but they support different maximum speeds: Yellow ports (3 ports) – Standard Gigabit Ethernet Maximum speed: 1 Gbps (1000 Mbps) Also works with 10 Mbps and 100 Mbps devices. Blue port (1 port) – Multi-Gig Ethernet Maximum speed: 5 Gbps Compatible with 10 Mbps, 100 Mbps, 1 Gbps, 2.5 Gbps, and 5 Gbps devices. If your internet plan is 1 Gbps or less, there’s usually no performance difference between plugging into a yellow or blue port unless your device has a multi-gig Ethernet adapter. I have my Netduma pugged into the blue port of the BGW 320-500 and all my other devices plugged into the Netduma R3 ports.

Thank you. There have been no disconnects since I did the work around Tuesday night. I'm on 4.0.402, is it worth just staying on this or if I upgrade is it likely to cause issues again? I'd rather stay on old firmware and have a reliable connection.

I don't know what the blue/yellow ports correspond to on the ATT router so I can't answer that. You don't need to change those advanced settings options. You can leave the lease time at the default for now. Are ALL devices connected to the R3? Have you entered your speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

Good advice above - what do you actually see when trying to access the interface from a web browser?

@PharmDawggdo you mind sending a list of what to toggle on or off for best router performance for like warzone gaming? I heard things like telemetry off helps ease router cpu load. Just feels like every time I run a buffer bloat test even dropping it at 70% connection still not good. Maybe what troubleshoot advanced settings you have on or off? Thanks as I’m trying to figure out why I’m constantly dying when I know I have the upper hand. For example shoot first then die if that makes sense knowing I should’ve won gunfight. Also curious when putting att router in passthrough mode what should I set passthrough dhcp lease time to?

@Mohamed87Did you try on desktop and see if it lets you log in normally? If you’re getting an error prompt, then post logs on the forum.

i tried but it didn't work

@Mohamed87Did you try login through browser instead and see if that works?

dear customer service i had an issue with the mobile app i can't access it several times per day and i must restart the ont and duma R3 router to access the app my connection is dmz between 2 routers