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What email can I use to reach out?

So my NetdumR3 works fine at times, but right now I just woke up and the light the indicates the router has internet it's turned off (the Earth draw) so what I usually do is restart the router and that seems to work but not this time. I've restarted it 4 times, giving it time to process but still no internet connection. Is there anything I may need to do from my end?

How in advanced? There does not seem to be an actual on/off switch like other settings. It's always on. Are you referring to the slider from 0 to 100%? Because this also does not seem to fix the issue unless I force a factory default reset. Issue comes back once this is first initiated.

I think you're probably one of the only people this has happened to, shoot us an email and we'll see what we can do. We can't give any breakdown advice though

Don't listen to that, based on your results those percentages aren't right. Start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values.

No it's not and I don't think it will be added in all honesty in that form - the way it was implemented on the XR/DumaOS 3 didn't mean that your device would get that bandwidth only, so it's basically working in the same way just automatically but you can then still reserve bandwidth for a device.

What do you mean exactly as Ping Optimizer is a test, you run it (and it will disconnect the internet while it runs) or you don't run it and the internet will stay on. If you're referring to Congestion Control you can disable that in Ping Optimizer > Advanced

@Netduma Fraser @Redflame Here’s my results. My actual internet speed is 700, so it resulted pretty low. Any suggestion based on this test results? bufferbloat-test-results-2026-09-08T02-57-26.pdf

Has this feature been added yet? I’ve been using the XR500 for about 4-5 years now and I’m considering upgrading. However, being able to assign a specific bandwidth to a device is an important feature for me, so I’d like to know if this is supported yet. (I would upgrade to the R3). @Netduma Fraser

Is there anyway to completely disable the Ping Optimizer? It's causing some strange behavior where it congests to such an extreme it's as if it's turning the internet completely off when enabled. Everything was fine until I enabled it, but I cannot seem to find a way to now disable it when first enabled. Trying to avoid factory resetting.

@Netduma Fraser Yes. Per ChatGPT it recommended 55% down, 65% up. I have my Geo Filter radius set to 750 mi. I get as low as 15 ms ping but gameplay feels as if my ping is higher.

It appears I have some really poopy luck because I have double checked outlets and even checked output off my power conditioner and my R3 no longer powers up. Really a shame as this is the second unit I’ve had that’s done this. I have no idea what could have caused it either… oh well, if the team could send me a guide on how to open the router I could check the board where the power supply connects and see what’s up.

Perfetto grazie Fraser

Hitreg in bo7, at least on my servers is almost non existent (50 percent of time). If you play call of duty on ps5 I highly recommend you going into graphics and find texture streaming and setting it to minimal. Call of duty streams texture from the internet as you play. For my network and isp, call of duty opens up a lot of CDN connections to pull textures. My ps5 was pulling 50 mbits on optimised for textures on havens hollow before setting it to minimal. If you wanted to know how your connection handles load I would suggest using libreqos advanced internet quality test (if you go onto their site, make sure you select advanced up the top) it’ll saturate your download and grade it, it’ll saturate your upload and grade it, then saturate upload and down together and grade it. They also have a ‘virtual household’ test (again up the top label household) this creates a fake simulation of someone gaming, someone streaming movie, someone on a voice call and someone uploading a file - you can watch the gaming part and clock how lower or high and how stable jitter is.

Have you setup Congestion Control? Other than that you're using what can be done to help but the router is designed to get you the best connection possible so if your ping is good then it may be harder to get a better experience. Forcing servers further away even if they have a slightly higher ping can help.

I would say its worth upgrading as there are lots of bug fixes and quality of life improvements and its quite stable. I've given you access: https://forum.netduma.com/forum/151-netduma-r3-early-access/

Ciao ragazzi, ho l'ultima versione del firmware del netduma R3, cioè la 540. Volevo sapere se conviene passare alla beta per stabilità e per prestazioni generali migliori. Nel caso se posso avere L accesso, grazie

Other than Traffic Prioritization, which has been making gameplay better. I’m actually experiencing actual gun fight and bullet exchange. Then I’m getting the insta bullet. I feel like I’m not getting a fair connection. What is there that can be configured? I’m now experiencing bullet reg not registering.

Great to hear that! No specific new features really, it's just more bug fixes and improvements etc

I'll make the request to the team

Provato ... Funziona tutto!!!! Perfetto... Grazie sempre😊😊👍👍👍

Bodycam would be cool to have if possible

Ok..grazie ..lo provo .... Ma come novità cosa vi è incluso?

Okay thanks we can take a look

The latest is always pinned to the top of the Early Access section: https://forum.netduma.com/forum/151-netduma-r3-early-access/ So .1442 is the latest there