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Okay keep us posted! Make sure to do the reboot as well, if it is the lease for some reason then that should prevent it happening for at least a week

One is a desktop PC yes and the other is the ethernet for the PS3/Xbox360 that I swap around sometimes. I have changed nothing prior so these issues just randomly started a few days ago on and off. Thank you, I am in the process of changing the Random Hardware Address to Phone MAC or at least what that is the option on my oldish phone.

On the actual devices themselves, they're device specific settings so for example on the Windows PC that's connected to the WiFi, in the WiFi list when connected to the R3, click the 'i' top right of the connection and it will take you to the page you can disable Random Hardware Addresses. Same principle applies to the way you do it on a phone. The log may be reporting the ports reversed so could be port 1 = 4 and port 3 = 2, are those your PCs? Have any settings or anything with the physical setup been changed prior to the issue occurring?

If there is something we need to do to continue with updates then we will do so, a lot can change in a year so we'll keep an eye on it and pursue any action we need to

The 2027 Deadline: The FCC issued a temporary waiver allowing existing foreign-made routers to receive security and firmware updates until March 1, 2027.

Hi Fraser, The devices connected to port 1 & 3 are nothing in port 1 and port 3 is I think the xbox360 or PS3 I tend to swap the cable over depending on which console I decide to play. I'm not 100% sure what you mean, do I need to disable the Random MAC address option on the router or on the actual device(s) itself?. I'm just confused because it has been fine since when I installed the firmware months ago, it's only the past few days this has started. I asked other people in the household and apparently the disconnects are only happening to me, I already have DCHP at 10000 and reserved my IP.

Have any settings or anything with the physical setup been changed prior to the issue occurring? Is every device disconnecting when this happens or specific ones? I can't see much to indicate why a disconnect is happening just that it is. What devices are connected to port 1 & 3 of the router? For WiFi devices, windows & Android/iPhones for the WiFi connection it's connected to there is a Private/Random MAC address option, please disable this, then reboot the router from the interface, wait 4 minutes and see if it continues please.

It only applies to new routers so the router you already own will not be affected. You will continue to get updates.

R3 here, not concerned with hardware. Firmware updating is my question and concern.

Good afternoon, My R3 on firmware has been fine for months with DHCP at 10000 but recently it has been disconnecting near enough constantly for a few seconds then reconnecting, I've attached my router logs to this post to see if it gives anything away that could cause it. It is on firmware V4.0.645 and two desktop PC's have Ethernet and one desktop is Wifi, the rest are a console, phones and a desktop PC that are on WIFI. R3_2026-04-09T15_50_29.964Z_logs.txt

It only applies to new routers so the routers you already own will not be affected. In addition, we're not the manufacturers and so I'm sure that they themselves will apply for any permits that are required to continue being able to produce routers outside the US.

Hi, Any plans to circumvent the new restrictions, primarily firmware updates?

I've mentioned it a few times but we've been working on some big features which has caused delays with updates and not just for the R2. When the R2 was released it came with DumaOS 3, we never indicated at the time that meant it would get full compatibility with the next iteration of DumaOS but we're doing our best to give you what we can of it considering DumaOS 4 was developed on the R3 and the R2 hardware is significantly less powerful than the R3. I understand it's frustrating but it's likely the next update for the R2 will be the last so we need to ensure we get it right. NTGR mark their routers as End of Service when they feel the need to do so, there is nothing we can do about that unfortunately and we don't get 100% of those routers cost to continue development like we do with our own.

Great to hear, thanks for the update! That's really personal preference, it depends how much you want it to be prioritized over other devices, 5 will give it top priority overall

It's been a year and eight months since testing started, on the R2 and I'm wondering what you're planning to do. It seems like these guys might not be willing to help out. As a long-time customer, I've noticed a big change in the company's attitude. It looks like they might not be putting customers first anymore. This whole situation is pretty upsetting and disappointing. And remember that Netgear integration they told us was going to be the best thing ever? Well, now they don't even support it at all. They basically made you waste your money and time, and they're not even saying sorry for it. I'd tell everyone to download OpenWRT and get a mini PC; it does so much more than this Netduma ever will. Check it out, you won't be disappointed, and you'll have a lot of support from others on the forum.

I’d cap my bandwidth a bit below my actual line speed and keep QoS always on. I’d also lock my game device to a fixed upload and download to stop the big spikes.

Hi Fraser, I hope you and your team are having a good week so far. I manage to set it up successfully and I’ve kept my open Nat type. I found 80 down and 90 up was sweet soft, giving a+ rating with zero up or down added lat on bufferbloat test (Fritzbox was a B). On my old isp I had to go down to 60 percent to get rid of bufferbloat. When boosting ps5 device.should I set it to level 2 or level 5?

Good to hear! You might just need to fine tune the Congestion Control a bit more and ensure SmartBOOST is triggering correctly when playing

Added

can i have access to r3 beta?

I've followed through with the setup you two have recommended me with a lot of testing and it seems like it was a local network problem not BT, however, I still get jitters whilst in games but it's fine and I'm scoring an A. I appreciate the help, it's helped out a lot. Regarding the removal of the bt hub, that's something I can't do. I live in an old flat/estate building so I'm on a DSL cable which that can't go into the R3, hopefully one day I move out I can get FTTP 😭

Best thing to do is check with filtering disabled, do you ever get that server? If not then it's likely not currently available. We can list all the servers with heatmap but it doesn't mean they're all available at once

I'm experiencing the same thing and I'm in the same region... I've completed your the recommendations several times. Quit the application/game/client completely - including the Battle.net client from the System Tray - important! Remove device from the Geo-Filter Give the PC the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client I'm using a Netduma R3 with the latest version on DumaOS. Also I noticed this starting happening last week before season 3 was released.

Your Xfinity gateway provides WiFi is that correct? In which case you'll need to put it in bridge mode or put the R3 in its DMZ. Does that mean you have devices connected to the gateway still? Always, Auto or Low Latency for Congestion Control? You'll need to experiment with the percentage here to improve your bufferbloat results. Keep in mind if you have speed test bypass enabled here you'll need to disable it for the test to register better to your changes. SmartBOOST is set fine. For the Geo-Filter: Quit the application/game/client completely - including the Battle.net client from the System Tray - important! Remove device from the Geo-Filter Give the PC the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

I will try to answer this as smooth as possible well also looking for advice with setting. 1. I have the DumaR3 connected to my Xfinity CBR2 Gateway Modem. I believe I have all my traffic flowing correctly with that setup. 2. I only have my PC connected to the R3 via Ethernet with no other devices connected. 3. I pay for 1250down/300up and get about 1400 down and 310up. 4. I let the DumaR3 run the test for for speeds and it was accurate. 5. I have it congestion control set to advanced and have both down and up set to 90%. 6. For smart boost I literally just did my PC and the gaming category. I don’t know if that’s good or bad. 7. I play PC on battle.net via Ethernet. 8. For the geo filter I just used the “use my location” option and then put the radius to about 530 meters. It still won’t consistently connect me to that Chicago server and stabilize ping for some reason. Any help is much appreciated and if you need any fine tune settings from my side or anything specifics just let me know. Thank you so much!