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I am certain it's in a bootloop because the power LED blinks continuously (once every couple of seconds), there is zero RGB lighting, and the device is completely unresponsive. When trying to access the router via its IP or web interface, the page fails to load or connect entirely, even though my PC physically detects the Ethernet cable connection. Furthermore, my ISP router (Swisscom Box) lists it as offline/powered off.

I have already downloaded the new firmware, and it is smoother than the previous one and the servers load immediately but I can't connect to them, in the previous firmware everything was slower but I could connect

Can you tell me where to download the latest app? I mainly use my tablet to connect.

How are you certain it's in a bootloop? What do you see when trying to access? The app does need to be updated to make use of this latest update but if you use a web browser that shouldn't affect it. Is it that they're not connecting i.e you're not getting into a game or they're not pinging as those are separate issues. If you can't get in then you may be forcing a server which isn't always available. Some games refuse to respond to pings so we're not always able to show the ping to you.

Yes, I can see the servers, but they won't connect to them. It doesn't even show me the server ping, and they load forever. Could it be the app that needs updating? I use tablets and smartphones to connect.

I absolutely cannot boot my NetDuma, it is in a bootloop and I can't even connect anything with it. Everything was fine for 2 years, I used it almost everyday.

What do you see exactly when trying to access the interface? Yes you can You can't see any servers on the map at all? Double check the IP on the gaming device itself matches with the IP of the device you think it is on the device manager.

Whatever the server code it is showing you is the one you're in - unless you're pinging it manually instead, if you're letting it automatically ping then it will be the one it shows

We haven't released it to the app store yet/it can take some time before it appears

Okay let us know how you get on

Disable Geo-Latency and Ping Assist and then it will force only the area you have covered but it will lead to longer search times and not all servers are available all the time

I am entering through the server ID code written here, but when another game starts, it says 'This server is mostly stable, but your gaming device is no longer connected to it,' yet when the game starts, my ping values are the same and I play stably. Am I being put into the server ID written as QJXRAX or other server IDs? I don't understand this section. There are other countries on the custom map as well, but I marked the lobby I liked, it turned green, and it started to become very stable. Previously it was Frankfurt, but the server code kept changing. Could you help me? Is it constantly putting me into the game with the same code, and why does it find it immediately, whereas this had never happened before?

Hi, how do I download the new app?

Hi everyone, I just updated my router with the new firmware, but I can no longer connect or see the pings of the servers on efootball, I already rebooted the router, restored the factory settings but nothing, with the previous firmware it worked. I hope someone can help me thanks

It's a Swisscom FTTP fiber connection. The R3 was connected downstream via a Swisscom Internet Box, since the R3 cannot handle Swisscom's VLAN 10 directly on the WAN port. The cable and ports are completely fine, verified with other devices. For the pinhole reset, I held it in for over 30 seconds multiple times. As mentioned, the unit is completely bricked: the power LED just blinks indefinitely, there is zero RGB lighting, the Swisscom box detects it as offline/powered off, and it doesn't respond to any reset or recovery mode. It ran fine for 2 years and suddenly died.

So what kind of internet do you have Coaxial, FTTC? Is there a device upstream like a modem or isp router that bridges your R3 to your internet? Have ensure the cable going into Wan Port isn’t loose or damaged/faulty? When you pinhole reset how long did you hold it in for? I think it took us 20-30 seconds.

I did but I’ll try it again on the new firmware version.

So I can update from the v.4.0.645 that I already have?

I already reset the device via the pinhole. Still not working. I use a Pc and I can't open up router admin page too. My provider use DHCP/IPoE. No Ont, no DMZ.

If you plug a laptop, pc or like an Xbox series into router via Ethernet can you open up router admin page at 192.168.77.1 on said device? Does your internet provider use PPPoE or DCHP/IPoE? Is the R3 on an FTTP connection directly plug into an Ont or are you using upstream (DMZ)? I would suggest turning R3 off, there’s a power button at the back, then unplug it at the socket wait two mins, plug it back and turn R3 back on. If you have an ONT maybe turn that off as well. Turn ONT back on first, then when that’s power on with green lights/connection up status, turn R3 back on. If that fails you could factory reset the R3 via the pinhole.

Hello. I have a R3 NetDuma and everything was fine until today. I love the product and I have never had an issue or a software problem. But I can't boot it. It do not want whatever I do. I tried everyting I could. I just see there is a new firmware and I can't download it in this case. So please, help me about it. Regards

Hi, having the same issue using Turk Telekom as ISS and my ping is between 45-50ms. I choose only Istanbul area but still it's connecting me to other servers such as Rhodes or Frankfurt.

Add Zoom/Teams as a priority for SmartBOOST, does that then resolve the issue for her?

Could you clarify exactly? To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

So I bought this router and enabled Geofilter, but it only seems to work once. After that, it’s hit or miss.