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Hi @jorgelcd Can you send me a DM please and we'll work out a timeslot you're available and i can try and push an update to it. I've tried a few times now and have been unable to access it.

You'll regret I asked that Fraser.. I'm having a nightmare. So, HG612 unlocked and I'm able to get ont he GUI. The original default setup in bridge mode looks like this the below. The R3 works 'fine' (apart from the random discconects) with PPPOE details input on the R3. I created this WAN connection on the 612: All seems okay on tthe modem, the DSL is connected etc. I then go to Settings>WAN on the R3 and encounter issues. I first tried DHCP first but got nowhere with that. I then chose Static, set the DNS servers as 8.8.8.8 and 8.8.4.4 and this is the bit I'm sure of. I used whatsmyip to give me my external IP address. I'm going to use a fake one, just so you can check my setup. Does this next look right? Internet port shows connected but internet status was always offline. What am I doing wrong?

Do keep us posted!

Due to your location the biggest factor for you is going to be the routing your ISP is using, if you've got all your local congestion sorted and you've double checked that in game you're getting similar pings while directly connected to your ISP modem/router then that will be the issue. In that case if it is, I don't normally recommend it but something like Exitlag for example may help you get better routing to the game servers and allow for a better ping.

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Hello can i have access to the last beta please

Hi Fraser, I'm connecting from Puerto Rico, which is why it's so hard for me to understand why the Florida (Miami) and Atlanta servers are showing such high ping. Normally, my connection to those servers is around 50–60 ms, never lower than that, but seeing all of them consistently above 90+ ms is very unusual.

Thanks. Strange that it’s happening now? I will try and unlock the HG612 tonight when I’m allowed by the family to take the internet down 🙄

Your issue sounds like it could be a known bug with PPPoE on the R3, where if the connection is lost, the R3 WAN stays disconnected. If this bug is what you are experiencing, then using the HG612 to handle PPPoE should be a solution.

HG612 and Netduma have worked fine since the release of the R3. This suddenly started happening so no haven’t factory reset the R3 I’m going to try adding PPOE details in the HG612 tonight and test how that works

Does 'setup' here refer to the HG612 and R3? Have you factory reset the R3, and if so, did it start occurring afterwards?

Hello, can i have access to the new firmware beta please ?

It's also a BT Openreach Huawei EchoLife HG612 FTTC VDSL Fibre Modem, not a Draytek as I assume. I'm not sure if this is configurable tbh. Edit: Having looked into it, sounds like you can can unluck the modem and configure so I will try this and report back.

Pure modem unfortunately. I have had this setup for years without any issues so not sure why it's suddenly occurring now.

We don't have any specific recommendations for a router to use in this setup but any should work just fine in that scenario!

You need filtering enabled otherwise it's not doing any filtering to your desired area. Then it's likely Geo-Latency is enabled so disable that then once you've made those changes you should be able to filter.

The logs don't seem to indicate why it's happening just that it is losing the connection. Is the Draytek a pure modem or can you have it handle PPPoE instead of the R3 to see if you then lose connection in that configuration?

Disabling the firewall completely would be the disable entire firewall option but you don't need to do this, putting the router in the DMZ bypasses the hub firewall for that device

Hello, I ran an R3 from late 2025 to May 2026 on a 900/120 Openreach UK PPPoE line and got excellent results (A+ bufferbloat, only +0-2 ms added latency). Before that I was on a C grade with constant lag. A disabled family member who had two small strokes moved downstairs into a hospital bed for safety. Previous renovations that included knocking down walls and adding ceiling beams etc, caused WiFi coverage became poor on the far side of the house. The R3 was the only router that could reach part of the room with a weak but workable signal. We tried a TP-Link WiFi extender, but it didn’t work well with their streaming setup. So we move towards eero mesh. Because I didn’t have safe desk space to run the full ISP router → R3 → Eero chain, I replaced both the ISP router and the R3 with a full Eero mesh (Eero gateway + Eero 6 nodes). This solved the coverage problem, but has re-introduced noticeable bufferbloat and latency spikes during gaming, even with eero’s SQM enabled. My family member is getting their own extension with dedicated FTTP line soon, so this setup is temporary. I’m planning to go back to the R3 for its much better latency performance. Since I no longer have an ISP router, I need a replacement PPPoE router to sit in front of the R3 without bottlenecking it. Any recommendations or advice? (previous router was fritzbox). Thanks

Hello i have tried setting it for cali servers (im na east) and also connecting to eu servers. Everytime i do I still connect to east servers. I have steady ping disabled and filtering disabled. Ive seen to enable strict mode? But cant find that option anywhere.On version 4.0.540

Okay, I'll be waiting to hear from you.

Hi all, I have an issue that is procuring most days where the WAN adsl connection is disconnecting. I reboot the R3 and connection is restored. anyone know why this can be happening? I’ve attached the logs of the most recent reboot needed to restore connectivity (14:08 it lost connection) The gui is always accessible on the R3 and know it’s the same issue every time as I go to settings>WAN and it says internet port: disconnected and the PPOE details are not visible. For reference happened on older and the new firmware. There is a draytek moment that provides adsl to the r3 R3_2026-07-05T130926.021Z_logs.txt

Anyway , do i completely disable the firewall on sky max hub ? Can’t Rember what I did previously tbh been some time 1. R3 - Dmz , all set up in the sky hub , up up reserved etc etc > Xbox > geo filter etc etc that’s all the same working perfectly as normal only thing I’m like can’t remember if I completely disable firewall on sky hub max as different router to EE wifi7 mesh 1. Do I leave medium security on yes or no ? 2. do I do custom security and disable completely firewall yes or no thanks kindly

There isn't much else I can suggest, you have another topic on the matter where we're waiting to remotely upgrade you to see if that will help, another topic doesn't mean I have any more solutions for you. I'll check in with the team on Monday