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Under DCHP I put in my IP address an Mac address that my ps5 is on.

Did you split the bands? It's very unlikely to be your ethernet cables. It is expected to lose some speed just due to routing but you should be able to hit 950 max

We'd need the full logs rather than a screenshot snippet. What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control (usually)? How have you setup SmartBOOST (usually)? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter (usually)?

Upgrade to the latest firmware here: https://forum.netduma.com/topic/61204-new-r3-firmware-dumaos-401510/ and then you should be able to.

What do you mean you put in your IP address/MAC address? Look for the device that matches the IP of your PS5, it may not be named how you expect, it could be the PS4, if so just re-name it or it could be an unnamed/unknown device

Let us know how you get on!

HELLO I CANT CHANGE MTU I PRESS SAVE BUT NOT SAVE ? CAN YOU HELP ME ty

Every 15 minutes, I experience a noticeable 2–3 second freeze in CoD, and I can’t hear anyone in Discord during that time. My ping doesn’t increase when the freeze occurs. Everything worked perfectly fine for five months before this issue started. Since then, I’ve been experiencing these freezes every day. I haven’t made any firmware updates before the issue started. Only after the freezes began did I update to the latest firmware version, 4.0.1519, but the problem persisted. I also tried downgrading to firmware version 4.0.540, but I’m still experiencing the same freezes. I’ve disabled all filtering features, such as Geo-Filter and SmartBOOST, but that doesn’t seem to be the cause. I’ve also replaced all the LAN cables, but that didn’t help either. I’ve attached my log file as well, in case it helps identify the cause of the issue.

I installed the latest firmware put in my IPv4 address MAC Address, the R3 still wont recognize or have ps5 listed in devices. Only thing is shows is ps4

I did try putting the gateway in bridge mode and I was getting the same slower speeds Could it be my Ethernet cords? Might of degraded over time? Couldn’t tell you when I got them but they are cat8

Thanks Fraser. Will give it a go tomorrow..fingers crossed 👍

If you don't have ALL devices connected to the R3 then they can take speed away from the router so that's a likely cause. Also splitting the WiFi bands and connecting directly to 5GHz would help.

I will pass it on to the team, if you could get wireshark logs that'd be really helpful as we don't have access to it. That would also mean it's unlikely to be properly supported until release when we can test it.

So these are the tests from my computer. Speedtest seems to be closer. On my phone that is connected to the gateway I get over 1000 mb over wifi though

Hello, Is there anyway that we can get deadlock added to the GeoFilter? I assume that it will be the same servers as CS2/DOTA2 as it's a valve game. If not, I can get Wireshark logs of the game as well. Thank you.

Ah okay thanks for posting an update/solution!

What do you get on speedtest.net? The in-built speedtest can be inaccurate at times. For the R3 to work most effectively ALL devices should be connected to it rather than the gateway. We'll need to update the Ping Heatmap via the cloud for the game, I'll let the team know, thanks for the report - it won't affect your ability to use the Geo-Filter.

No I don't unplug often and I don't use incog. I had to change the bookmark adddress and that seemed to fix it. Just an odd bug possibly thought I'd share

Also why can't I get a ping for some games?

Okay so that's good you're not being limited, you're getting your expected speeds it's just the in-built test displaying them incorrectly, this can occur due to the servers being used - they may be further away or some may be unavailable etc.

Yes I did enter the 1 GB speeds I pay for/expect, on my phone I get the full speeds it is connected to the gateway. I noticed my Ping average changed by +10ms so I tested the speeds to the duma I just have my pc wired to the duma and I have my other devices connected to the gateway from xfinity

bom dia no speedtest as velocidades sao de 1G dow e 520mb UP e no r3 250mb dow e 120mb up lembrando que antes da atualizaçao estava normal foi depois da atualizaçao que ficou assim me ajuda por favor

I don't really know how connecting the router could make the BT hub turn its WiFi back on, it doesn't make sense. Okay so you should be able to access the interface via 10.0.0.1 does that work?

Thanks for the report, we'll update it - it won't affect your ability to use the Geo-Filter though