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Thanks 👍

No it doesn't have to be on sleep mode at all

Could you provide some information about what is happening exactly?

I mean at this point it is unusable for you and so maybe a factory reset is something you should consider, either you don't and it stays like this, in which case you can't use it anyway or you factory reset and there is a chance it's still enabled and if not then you still can't use it so no harm done really. No there isn't SSH access

@Netduma Fraser so I saw a post here not too long ago where you asked them if there Xbox was on sleep mode . My question is does my Xbox have to be on sleep mode in order to work right?

I can confirm that FC 26 geo filter is not working at all. Please fix this issue

It doesn't make any sense as they're just methods by which the router connect to the internet/your modem so it shouldn't affect WiFi at all. What do you mean by loses quality?

Hi Fraser, Still struggling with getting it working! Logging on to access the device portal has been an issue for years (since I first owed the device). I actually found this support forum as I did a Google search and found many other users experiencing the exact same problem. For a long while, rebooting the device allowed me to logon (at least long enough to make config changes before the issue reappeared and I was unable to logon yet again). Now rebooting makes absolutely no difference whatsoever! I had actually previously blocked some devices but now can't even logon to unblock them, so those devices are currently unable to access the internet! As requested, I tried to get the logs to assist with troubleshooting, but receive the following: Really not sure where to go from here! Just about given up on DumaOS, as can't continue with a device I can't access or configure. Does the device support SSH to potentially access and reconfigure it that way?

@Netduma Fraser I had it set to automatic. But I don't understand why it doesn't cause problems in PPPOE but it does in DHCP.

Could you connect your PC via ethernet directly to your modem and then try playing and see if you get the same issue please?

Try forcing servers slightly further away, even though they'll have a higher ping they may feel more stable for you

Unfortunately, I praised it too soon, it keeps disconnecting. I forgot to add that this always happens at the beginning when I start playing, I reset it and it works, but then it happens again. This morning, before playing, I reset it after entering 10,000. An hour ago, I played again and there are disconnections again. Log 18:19 Disconnections are starting to occur. Any other ideas what might be causing this? R3_2025-11-15T19_07_54.522Z_logs.txt

@Netduma Fraser hey how are you ? My ping is 9ms so it’s very good but my feeling during the game is horrible 😅 I have no time for reaction and I die very fast 😅 But you’re right maybe I have to wait !

I'd expect at the start, as it always happens that connection might need a little while to stabilize, they'll have very high player numbers and load on the servers currently. What's your average ping in game/on the Geo-Filter?

Hey eveybody 👋 At this moment it’s very hard to play for me 😅 I shoot first and I die first so anyone can help me please 😬 Thank you all 🙏

Make sure you're using 80Mhz width for 5GHz not the higher value and see if it improves then

NAT Type 2 is open, it just means you're connected behind a router, it can only be type 1 when connected direct to a modem. When using the Geo-Filter you are restricting the amount of potential servers you can connect to so the search will be slightly longer but it shouldn't be too slow. We're aware Ping Optimizer isn't 100% reliable currently and we're looking to fix that for the next version. In the meantime you can adjust Congestion Control manually to achieve the same effect which can be found in Ping Optimizer > Advanced.

Good to hear, thanks for the update. If that is the cause then you may notice it once per week but it should restore itself.

Also Aktuell hab ich Glasfaser Modem -> 7590 > R3. pinng optimieren geht überhaupt nicht aktuell hab allerdings auch keine probleme , bei der 7590 war mein NAT TYP offen weil ich die Ports freigab bei der spielersuch bei COD hatte ich immer sofort lobbys gefunden gehabt . allerdings mit derR3 ist der NAT TYP2 , keine ahnungg wie man das ändert und spielersuche dauert immer eine weile. Hatte die R3 Nur so geholt gehabt ohne irgendwelche absichten. Seit der Umstellung auf Glasfaser kann ich halt nicht mehr denn Ping Optimieren.

I wasn't disconnected today. Entering 10,000 I suppose helped. Thank you.

@Netduma Fraser @Netduma Alex Hi Fraser and Alex, when I connect the TIM modem to the Netduma R3 via PPPOE, the 5GHz WiFi doesn't lose any quality on the TV, but then it returns to normal. However, if I connect the R3 via DHCP, this problem occurs with the 5GHz WiFi. I keep the bands separate. I have the official firmware 4.0.540. I'm cascading the modem again via PPPOE on the Netduma R3. I have a Fritzbox 7590 TIM Edition modem with the official FRITZOS 8.20.

Can you access using the web browser on your phone?

I believe so but we are making more updates, we're aware it's not entirely resolved

Yes, I know, I disabled DMZ immediately after testing. I always had IP reservations enabled. I will now try the third tip and let you know if it works.

ah yep can do. I'll grab them tonight when I have a spare moment.