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Hello Netduma Team, I would like to express my frustration regarding my Netduma R2. I purchased this router second-hand and it was working perfectly when I received it. Since it still contained personal information and settings from the previous owner, I decided to perform a factory reset using the reset option available in the router's own web interface. Unfortunately, after the factory reset completed, the router never booted correctly again. What is most disappointing is that I did not use any unofficial procedure, custom firmware, or advanced configuration. I simply used the factory reset function provided by the router itself for its intended purpose. It is very frustrating to invest in a premium and expensive product and then end up with an unusable device after performing a standard factory reset. Could you please explain why this happened and whether there is an official recovery procedure available? At the moment, it appears that the factory reset has effectively bricked the router. I would appreciate any assistance in recovering the device. Attached is the error log. Thank you. logs (5).txt
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Added https://forum.netduma.com/forum/144-netduma-r2-early-access/
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Netduma Fraser reacted to a post in a topic:
Randomly losing connection
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Netduma Fraser reacted to a post in a topic:
XR1000v2 with fibre ISP 4th Utility (UK) - Icotera i5205-00 bridge device issues
- Yesterday
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Mendawasey joined the community -
Hello. May i please be added to the early access firmware for netduma R2 Thank you
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Ok, I'll give it a try once I'm home and I'll let you know
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Thanks Fraser, I’ll do some testing later today after work and report back what happens.- 7 replies
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VJ4YK5 reacted to a post in a topic:
XR1000v2 with fibre ISP 4th Utility (UK) - Icotera i5205-00 bridge device issues
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The R2 was our first foray into our own hardware and we've learnt a lot since then hence the R3 is a lot more robust. You are also on an Early Access version so there can be issues as you've seen. I will come back to you once I know more. -
speedtest e ping optimazer non funzionano
Netduma Fraser replied to cata47's topic in Netduma R3 Support
If you haven't already do a factory reset on that version, it's quite a big jump. We're aware Ping Optimizer isn't 100% reliable currently. It can work you just may need to try again later. In the meantime you can adjust Congestion Control manually to achieve the same effect which can be found in Ping Optimizer > Advanced. -
Yes you'd put 0. The ISP timeout must be set to 5 then, if they're otherwise unhelpful perhaps they could change the timeout for you just to see if the issue improves
- 7 replies
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Netduma Fraser reacted to a post in a topic:
Problemi con il geo gilter
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On your ISP router set a static/reserved IP for the R3 then on the R3 in Settings > DHCP > Add Rules > Select Device > Save. Do that each device you're noticing the disconnects/issues with. Then in DHCP > Advanced change the lease time to 10000, save, reboot the router from the interface and see if it happens again please.
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Good to hear you got it sorted, it was just a security update so it should have no effect on use whatsoever
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Gregwx joined the community - Last week
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Man, I’ve always dreamed of owning a Netduma. I never imagined that once I finally got one, I’d run into all these issues just from performing a factory reset. I’ve been trying to fix this for nearly a month without success; honestly, I’m on the verge of giving up on the Netduma and switching to another router—like a Ubiquiti EdgeRouter running OpenWrt. I’ve worked in IT for over 20 years and have owned plenty of routers, but I’ve never encountered a problem like this with any of them. -
Thanks! I did try using this setting before I put the Dasan back, but I couldn’t seem to get it to work. I’ll give it another go as I’ve just noticed on there it says “0: VLAN is not used for the group”, hopefully someone can tell me exactly what that means but I suppose my assumption is that you input 0 for no tag? If so that does match what my ISP said about there being no tag. I’ll report back after the football lol
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Grazie a te 😊😊😊
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Rosario reacted to a post in a topic:
Problemi con il geo gilter
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@VJ4YK5I am not a PPOE user, so this isn’t my specialty, but you do realize there's an option to change the tag and set up bridge mode if you’re using PPOE on the advanced tap with the VLAN tag. https://jam.dev/c/103ccb6d-ef0e-4a36-873e-6aa403898294 -
Lately I've started to randomly lose connection for maybe 15-30 seconds, and It'll happen either every few minutes or every few hours. I've contacted my provider and they said everything looks good on their end and they've also reset my internet on their end as well as I reset it on my side multiple times. I've attached recent logs just in case they're needed, any help is appreciated. R3_2026-07-01T15_59_39.729Z_logs.txt
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Fees.R6S joined the community -
I managed to unlock it by bringing it to the previous version, thanks but I will never update the xr500 again
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I managed to enter images through the link you mentioned adv_index.htm, I reinstalled the firmware but the ones I sent you above still appear, duma is not running
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non è cambiato nulla
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You probably don't remember my situation. I invite you to look at the images above for a moment. I see all the accesses like this. I reset the router, do ipconfig on shell and try to log in. It often makes me reset all the initial parameters, but when I get to the final settings where it sends me to dumaOS, it freezes and loads endlessly. How do I resolve this situation? I shouldn't have listened to the update, all this mess happened when you told me to update.
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@Netduma Fraser Just confirming with an image that I cannot change the Idle Timeout(In Minutes) field that has '5' in it. In the attached image the red circle with a line through it is what my cursor displays as when I hover it over that field and/or click it.
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Hi Fraser, thanks for the reply and advice. I’ll connect my PC directly to the bridge and see what happens, then report back. Unfortunately the Dasan antennae don’t detach from the device, it’s a ridiculous piece of hardware. Regarding the timeout option, I’ve tried to change this before but it’s a field that is prevented from being updated. I’ll confirm this when I’m home later but I’m sure I’ve tried to change it before and been prevented from doing so. A power cycle usually re-establishes connection on the bridge, but the problem re-occurs after this. So far the only thing that has sustained a consistent connection is the Dasan.
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They're blaming it on a 3rd party router and when replacing the bridge device it seems to work so I think it if is that device then if possible I would directly connect your PC to the bridge device for awhile and see if the same issue happens. If it does then it's definitely the bridge device and they can't blame the router, hopefully they'd then do the right thing. If not then it's more likely the bridge device and XR don't play well together, in which case you may not want to but the Dasan may be the best setup to use - if you're using the XR for WiFi then perhaps you can remove the Dasan antennae for better aesthetics. On the Internet Setup page on the XR for the timeout option update this to whatever the maximum value it will allow you to enter is, apply, reboot the router from the interface and then see if it works better overall after that. How do you usually resolve the issue if the connection doesn't restore itself?
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speedtest e ping optimazer non funzionano
Netduma Fraser replied to cata47's topic in Netduma R3 Support
You have Early Access so you should use this firmware which is more up to date https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/ -
No that's not possible and internet isn't required to access the interface. Use the IP address 192.168.1.1 or 192.168.1.1/adv_index.htm to reinstall the firmware or 10.0.0.1 if that's the IP
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Impossible to say just based off the information you've given but it looks like you're on an outdated version of the cloud, the cloud is out of date anyway so we'll need to update that but regardless we don't know where you're from. If you're in Europe then it's more understandable, if you had local congestion at the time its understandable etc.
