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Thanks for the report, I'll pass it on to the team to update it

That's normal, follow this guide to see if you have a CG-NAT https://support.netduma.com/docs/dumaos-3/open-nat/#cg-nat

Hy guys , When i try to search the Arc Raider's server the Ping doesn't work This situation is for only this game ,other game works. Thank you

Hi So I double checked. Wan IP > 192.xx.xx.xx is the same as the static ip that is set on ee hub - the one I used since day one. public ip > is the same one that call of duty, whatismyipaddress dot com and ip info see. I don’t know if this is a sign of double Nat or just the way things work in DMZ. But I noticed in trace routes that after dumaos.lan I hit ee router default gateway. I’ll show a screenshot,

You shouldn't have a double NAT if the R3 is in the EE hub DMZ so I'd suggest checking the WAN IP on the R3 is the same as the IP entered in the DMZ. In that scenario if you need PPPoE for example then yes you can just put those details in and leave everything else the same. You may need to fine tune your Congestion Control settings a little more to get the same results you're used to but otherwise it would be fine. I would look into the DMZ thing though first as you can see reduced speeds and there is also a disconnect issue with PPPoE we're looking into. The R3 won't change any settings unless you change them so no need to screenshot. If you have a double NAT even after connecting to the ONT then you have a CG-NAT in which case you only have these options to resolve it: Get a static public IP from the ISP (usually a charged extra) Use a VPN (using a VPN generally gives you a moderate/strict NAT anyway, also an extra charge) Change ISP to one that doesn't use CG-NAT

Added

Can you add me to the beta access list as well please?

Hi Fraser I hope you and your team had a good Christmas and 2026 is treating you all well so far. I was wondering if i could ask your advice. Due to my setup (Using EE hub with the R3 inside its DMZ). I have double Nat. My ps5 doesn’t seem to care, but my Xbox is not happy about it. So if I were to plug my R3 into my EE’s FTTP ONT, would I need to setup R3 again or can I just go to wan settings on Duma os app and put sign in details? Also, if this approach doesn’t go well and go back to ee DMZ. Should I screenshot my current wan settings or will the router automatically revert to previous settings once reconnect to EE hub? Just to reinform you of my current setup. EE Hub WiFi is off, UPnP is off on ee hub and R3 is assigned a static ip and in the EE DMZ. R3 has UPnp on.

Good to hear, thanks for the update!

Just updated and it seems like the issue disappeared, did not need to reset factory settings either. Interface loads way faster too. Thanks for the access.

Results definitely won't be the same with the same settings due to having another router connected but you will be able to achieve the same results you'd just need to fine tune the settings. I'd be interested to see your results from all your tests

Bufferbloat!

What does better results actually mean though, in what sense?

Sorry to hear that! We don't give out any ETAs but hopefully not much longer for one

@Netduma Fraser Hi Fraser, the 4 LAN ports on the Netduma R3 burned out due to lightning, and I bought another one that's supposed to arrive Monday. When's the next official firmware? Not even a new Early Access one or the one you haven't released yet.

Já testei, eu tenho resultados muito melhores conectado à ONU do que conectado à ONT, (matéria de controle de congestionamento) fica melhor conectado à ONU certeza!

Added - let us know if you get the same issue on that firmware

Good to hear, thanks for the update!

Hi, I would like to be added too. Have been getting issues with using the DumaOS interface for a while now, just says it can't load and gives me recovery options. When I hard reboot the router via power the interface works for a couple of times then it goes back to this issue after a week or so.

That fixed it. Thanks, Fraser.

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter Give your PC the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client and try again

After hanging on that error for ~5 minutes, I've just got a 'CONNECTION FAILED' message with the error code '[Reason: DETRICK - LESTER]

It's hanging on "Logging into online services" after I added my new PC to the Geofilter. My new PC had no issue running the game until I did this. I have rebooted my Vodafone Hub and my Netduma R2 without success. I have no issue connecting to the internet.

Better in what sense though? PPPoE is just the way you connect to your internet

Sim porém. Com o PPPoE a conexão fica melhor, o que precisa fazer é atualizar o R3 pois já tem 1 ano que não tem atualização.