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The issue still persists, How can i prove log for the R3?

Do you know if you require PPPoE/VLAN for a connection? Could you provide the logs from the R3 please? Reboot the modem, wait 2 minutes then reboot the R3 from the interface, wait 4 minutes then check if you get internet.

What do you mean it tries to connect to 2 servers at the same time? How are you determining this? Could you provide the log from when the issue happens please?

Your stats seem fine, disable Geo-Latency on the Geo-Filter please, then you'll only get games within your radius, does it work better then?

Have you confirmed by connecting your devices directly to the modem that the issue stops happening? Could you provide the logs when the disconnect next happens please?

Added

Added you to Early Access, upgrade to that firmware and then you'll be able to do it from the area mentioned https://forum.netduma.com/forum/151-netduma-r3-early-access/

A few hours ago my R3 suddenly lost internet connection, I've done all basic troubleshooting and gotten nowhere. So I ended up doing a factory reset on the router & the issue still persists, LED indicator is static and there's nothing wrong the modem, also tired different cables.

As the title says both my pcs are on Ethernet connection to my duma r3 and it just started today where my pcs will disconnect and reconnect every 20-30 min I am on the current firmware. I thought it was my modem but that’s not the case cause I just bought a new one and it’s still doing it any idea what it could be ?

Any idea why when i go play Fortnite, it tries to connect to 2 servers simultaneously and then i loose internet in my whole house for like 1 minute?

To add on to this I connected my modem directly to my pc and played a few games of Call of Duty and I didnt experience any packet burst AT ALL. Everything ran smoothly with the exception of not having a geo filter because i live in hawaii. So i connected to a few east coast games. So it 100% the router or something i have setup incorrectly.

Hi Fraser could i get access to the beta please Kind regards

Ok ! Fais une demande pour obtenir l'accès FW d'accès anticipé ! @Netduma Fraser

hey sady i dont have those settings

Salut ! Enregistrement 2026-06-20 142538.mp4 PS : La led d'alimentation reste allumée, j'ai utilisé un marqueur noir pour diminuer l'intensité ! 😉

So, lately on COD and BF6 I've been receiving a lot of packet burst/packet loss. I had my ISP Hawaiian Telcom to come down to test my modem. And the test on the modem was flawless. I have fiber internet at 1 GB download and upload. And I'm trying to figure out what's going on. Everything I have attached to the this topic are wired test from the router (NetDuma R3) to my gaming pc. Are there any other things i can do because at this point I'm considering trying another router.

Also i would like to ask if its possible to disable the status lights on duma? Trying to sleep but its light up my room 😂

@Rosario you have filtering disabled, it needs to be enabled.

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter For the PC give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client

Excellent, good work, thanks for the update!

hey guys im trying to use the geo fence feature on my pc with the xbox pc app but the geofence is unresponsive on picking it up anyone have a work around for this

Yes it's in Ping Optimizer > Advanced There are guides at support.netduma.com also that may help

What do you mean they're not working exactly? No recovery image No way to reinstall individual components No recovery procedure If it has been corrupted then delete the downloaded firmware from your device, re-download it and re-upload it to the router, close the interface let it upgrade for 5 minutes and access again after and see if it works