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Ok looking forward to the fix and thx for your patience and answering my questions ✊🏿

Thank you very much!

No they're all fine, the logs show normal background processes that can look like issues, time went backwards is just log spam for example. Yes if you could download them so we can see the whole contents that'd be really helpful - just when the issue actually happens

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Could you provide the logs from the interface when it next happens please? What firmware version are you on currently?

You have access https://forum.netduma.com/forum/144-netduma-r2-early-access/

Added https://forum.netduma.com/forum/144-netduma-r2-early-access/

can i request access to the Beta please

acces ? thx

apologies, internet cut out yet again whilst doing first post and somehow it posted twice, unsure how to remove on this forum.

Hi guys, Recently on my r3 device my connection fully drops off, i narrowed it down to a wan issue because whenever i change a setting there or reapply a setting (as long as it makes it refresh) my internet would work for a few minutes and then drop again. When it drops all devices are connected with no internet access. wan setting all stay the same except internet status sometimes changes to offline, but even then it sometimes stays online whilst not working. it makes it impossible to use the r3 box for me as any other modem works fine and have tested this r3 in 2 different homes with the same results.

I also noticed these messages in the system logs: “HTTP request failed, code: 1,” “time went backwards,” and “conntrack byte count went backwards.” I understand they may be unrelated to the 5 GHz WiFi issue, but could you tell me what they mean and whether they indicate a problem with the router? I’ve attached the logs I have now. The next time the 5 GHz network disappears, I’ll download the logs right away and send them to you so you can check whether they help identify the cause.

If it's a specific issue happening with the R3 WiFi network it would be the R3 and not your main internet that's true. Have you split the WiFi bands and connected to 2.4GHz/5GHz separately? Could you provide the logs when the WiFi issue next happens and when you next get the internet disconnect please?

No, Ping Heatmap does not show you if a game/servers are down, it's just an issue with Ping Heatmap that we need to fix, that is all. You can still play the game and use the Geo-Filter. Not sure what you mean, I don't think I've said anything about that but look at the ping on the Geo-Filter, that will be your ping to the server regardless of what the in game ping says.

That isn't possible unfortunately, it has to be directly connected to the router to be able to access it

Not currently, I've been trying to get them to do some cloud updates they're just very busy at the moment, I will chase them again

Hi, I have Spectrum internet connected to a Netduma R3. Spectrum checked the connection and told me the problem appears to be the router, not the Spectrum modem. After the router has been working for several days, the 5 GHz Wi-Fi network randomly disappears. The 2.4 GHz network remains available. This keeps happening every few days. I’ve also had the internet stop working through the R3. Restarting/resetting the R3 brought the internet back. I installed the latest firmware that was released a few days ago, and I’ve checked everything and made sure it’s up to date, but I’m still having the same problem.

So when the servers are down like this , then that's a wrap I can't get into that server ? And the other thing you said meaning that after my ping is optimized I can still play by it automatically putting me in low ping servers for COD? Even though the game itself will show I higher ping , like if I'm on 19 and the game is loading me into a let's say 57 will I still be on 19 or what the room is at 57?

So I have a 2 pc setup. My stream PC bypasses my R3 straight to the modem. My gaming PC is plugged into the R3 how can I manage the R3 from my stream pc via external IP?

any news here ?

The only reasons for that are cache/cookies based, incognito wouldn't save it at all for example and there are no separate options to force an automatic login unfortunately. Some browsers do force HTTPS by default as well. It's the NTGR login system so its not something we could identify the cause for either.

This is a support forum, I wouldn't base your decision to downgrade based on issues other people are having because you may never experience them and actually there are much fewer issues on this firmware than previous versions. If you are having issues then I would suggest making a topic for them and we can look into it but yes you can downgrade at any time just download a previous version and upload it to the router as you would normally upgrade. Yes we will do a Ping Heatmap update.

The servers are specific to the game so if CoD is down it's down, it's not possible to play it and Ping Heatmap is just a pre-compiled list of servers it's not a requirement for any of them to ping for you to be able to play or use the Geo-Filter. It's just meant to be a guide to help you identify where the closest/low ping servers are but if it's not working it doesn't mean you can't play a game.

Ah okay interesting, it usually takes a newly hooked up connection 2-3 weeks to properly settle but if they're still actively messing with it then it kind of makes sense, yeah likely the XR doesn't really know what to do in that situation.

Added

Does it work for any "add game" title for example if I'm on cod and no servers is up for that game but another server is open with good ping on another game, can I join that server and still play cod on that server even though it's under a whole other title? Example: cod servers are down but apex is up, can I still play cod on apex servers? or do I have to wait to the ACTUAL server pops on the ping heat map?