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Do you have Geo-Latency enabled? If so disable that and then reboot the game & game client and try again please

Hey dude hope this helps make your geo filter smaller. not as big it happened to me before

Can you provide a screenshot of what you see when it happens please?

No so in game only London is selected but if i load up etc my ping is at 150 ms , on geo filter I have set radius UK only and yes servers are in USA or Dubai show despite them being blocked.

You're saying you're being routed to other servers - do you mean you're connecting to the London server but then servers outside your radius are appearing blocked but they are the host of the game or servers are showing as allowed outside the radius?

Hi I play Val only have London in game selected but im getting routed to Dubai and other servers in USA getting around 150ms which is unplayable resulting me getting banned for 72 hours . I have removed from geo filter , re applied etc nothing works.

There will be a blocked server when that happens, just zoom out on the map, run the test and you should see the server get blocked. Add it to the allow list and give us the ID and we can whitelist it. There may be a few servers responsible

Vous bloquez le serveur d’accès situé en Irlande ! Sans ce serveur d’authentification , vous ne pouvez pas accéder au jeux ! C’est un comportement normal lié au geofiltre.

The same thing happened to me, and when I look at the PS5 speed measurement, R3 can't give Nat type. Only factory reset helped.

Are you seeing anything on the map being blocked when that happens? If so allow it, does it let you in then. Make sure to zoom out fully when doing it.

I downgraded the firmware and and still did not work. I deleted my PC from the geo filter and it now works but not a good fix if i have to delete my device everytime I.want to play call of duty.

Are you able to have an ISP modem/router handle PPPoE instead? As that is likely the issue, it's something we're aware of and looking into

If you set it up like that yes but this is set up with the PPPoE setting

Does the Netduma cable connect directly to the fiber optic box?

•PPPoE •yes all devices are connected • yes entered the speeds into the router • Valorant •xbox ethernet • geo filter is set up with strict mode no ping assist steady ping simple mode •.540 DPI is enabled, BI is not enabled as it causes ping issues Netduma R3

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? Have you entered those speeds into the router? How have you setup SmartBOOST? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? What firmware version are you on?

Are you using Game Pass? If so, sign out of Xbox/game pass then load up the game, it may or may not ask you to restart but then it should allow you to play then, does that work?

Good morning Frazer and team. I constantly experience Major lag spikes and internet dropping out of no where when there is only • 4 devices connected to the router • internet disconnects • packet loss. (in game tested) I have a 50mb down 25 up and it is the main router I used congestion control 75% 90% 100% 80% always on and it does not get better and many laggy videos. But I get my full 50mbs.

Public version. Disabled and restarted and still nothing.

The latest public or Early Access version? Remove the device from the Geo-Filter entirely then check again. If it still occurs disable QoS from the SmartBOOST menu and check again.

Lastest version and it PC and yes i restarted it

What firmware version are you on and did you restart the console/game after disabling the Geo-Filter?

I have reset the router as well and no joy. As soon as I plug in another router it works fine