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High Ping When Connected to XR500


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6 replies to this topic

#1
ScottsGameRoom

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Everything was working great then I noticed that my ping randomly went high.

After testing with Ping Plotter I saw that around the ( bbr02snjsca ) hop my ping spiked.

 

https://imgur.com/wwGKCI5

 

I decided to just connect my modem and the spike stopped occurring.

 

https://imgur.com/hzdcHXJ

 

I did a complete factory reset on the XR500 and I'm still having this issue.

 

Please help gaming has been horrid sense this problem started.



#2
Netduma Fraser

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Your base ping is very high normally, I would also use a different site other than google to test and try during different times of the day when its not peak hours


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#3
ScottsGameRoom

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My base ping has always been high. I even moved a couple of years ago to the other side of town and still have high base ping.

I've tested a few different places and times and I'm having the same issue.

It seems to just be that hop I mentioned.

If I connect directly to my modem then as you can see in the picture the ping is more stable without the big spike.



#4
Netduma Fraser

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That hop is outside what the router can control so nothing to do with the router! More likely local congestion & QoS not being set up correctly.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#5
ScottsGameRoom

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Ya I know that the router shouldn't be effecting the hop.

Qos should be set up right. 70% on both sliders 15% on Qos flower and using the always option when testing.

 

Why does that hop get a spike when connected to the XR500 and not my modem directly?

Any advice would be great.



#6
Netduma Fraser

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Possible its takes a few days for ping to stabilise if you've rebooted modem/when using a third party router


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#7
ScottsGameRoom

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I keep an eye on things over the next week and if I'm still seeing high pings I come back.

 

Thanks again Fraser :)






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