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Losing Ethernet connection - But Wifi is ok


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#41
K1N6_bo

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I would contact Netgear support if the ethernet port on PS4 works with other routers, it doesn't make any sense why that would occur. Clearly not a faulty port either if other devices work through it



#42
K1N6_bo

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I would contact Netgear support if the ethernet port on PS4 works with other routers, it doesn't make any sense why that would occur. Clearly not a faulty port either if other devices work through it



#43
K1N6_bo

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Netgear has no clue. Its already the second XR500 that I’ve got and both had issues.

#44
Ziltoid Racer

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ethernet dropping out but wifi staying on is a Virgin Media problem, i have been having this ever since i received the SH3 router, my ethernet drops out 4 - 5 times a day for months and months and months.

 

they (virgin) have no clue whats happening and all the engineers do is replace the SH3, i have replaced every ethernet cable in my house with cat 6a cables and replaced my old powerline units but it still happens. i have the sh3 in modem mode with the R1 running everything, i tested with sh3 in router mode with my laptop connected directly to the sh3 and it still happens. i have reported this to virgin but never get any answers or solutions and this has been going on for a year with my connection and lots of others are in the same situation.



#45
GazCBG

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Hi,

 

This has never happened to me and I have used various makes and modes of routers with my SuperHub V3 (aka SH3).

I have never had any dropout, unless there is has been an local area fault or a issue at Virgin Media end.

 

I run my SH3 in modem mode, and have done from the begin of having it.

I have other friends on Virgin Media up and down the UK, who have a SH3 and they don't have that isse either.

One of my friends have also got the R1 and now uses the NetGear XR500, they have never had this issues.

 

 

ethernet dropping out but wifi staying on is a Virgin Media problem, i have been having this ever since i received the SH3 router, my ethernet drops out 4 - 5 times a day for months and months and months.

 

they (virgin) have no clue whats happening and all the engineers do is replace the SH3, i have replaced every ethernet cable in my house with cat 6a cables and replaced my old powerline units but it still happens. i have the sh3 in modem mode with the R1 running everything, i tested with sh3 in router mode with my laptop connected directly to the sh3 and it still happens. i have reported this to virgin but never get any answers or solutions and this has been going on for a year with my connection and lots of others are in the same situation.


Regards,

GazCBG


#46
Ziltoid Racer

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Hi,

 

This has never happened to me and I have used various makes and modes of routers with my SuperHub V3 (aka SH3).

I have never had any dropout, unless there is has been an local area fault or a issue at Virgin Media end.

 

I run my SH3 in modem mode, and have done from the begin of having it.

I have other friends on Virgin Media up and down the UK, who have a SH3 and they don't have that isse either.

One of my friends have also got the R1 and now uses the NetGear XR500, they have never had this issues.

checkout the virgin media forums there are many many threads and posts about it. not everyone experiences this, you are lucky and just because it does not happen for you or your friends does not mean it does not happen for others. :)



#47
GazCBG

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Hi,

 

I never meant it the way, it not happen for others, I just meant it was not the issue with the router.


Regards,

GazCBG


#48
Fathomless

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I have my second repro, in my case that was triggered by disconnecting of the router from the modem while troubleshooting modem disconnect issue, i monitor it closely now. :)

 

You have to file a bug with Netgear!

 

if you face this problem you would not be able to contact default gateway if you have static IP or will not be able getip from the router with hardwired connection. And reboot of the router will fix the bug.

- nothing to do with what rg45 cat standard you run, cat 3 should work as well cat6.

- if you connect computer with static IP and try to ping default gateway you will fail, in my: ping 192.168.1.1 (if you did not change the network it should be the same)

- problem would be fixed by reboot of the router.

- it s not hardware related as switch losing ability to route to/from Ethernet ports, cold be layer 3 or layer 2 osi model.

- all devices connected to the switch module would be failing at the same time if you have only one device failing you should check that device, probability of single port failure on the switch module of XR500 is low



#49
Netduma Admin

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Thanks Fathom. We’ve let NETGEAR know already and we’ll pass on your information too. Appreciate your help. 



#50
Fathomless

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Some how I could not paste the screen shots I did during trouble shooting.  I did route print; ipconfig; and  ping. If you interested I could send it out.

 

1. I had laptop connected via wire with disabled WIFI radio. route print; ipconfig with subsequential ping was done

2. while wire connected I enabled WIFI radio, and did route print; ipconfig and ping again

3. rebooted the router and disconnected WIFI did ipconfig and ping to prove that default gateway is pingable

 

I did not see anything in the log files, current router KPIs are insufficient for troubleshooting, so I did not do any captures from the router.



#51
Netduma Fraser

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Some how I could not paste the screen shots I did during trouble shooting.  I did route print; ipconfig; and  ping. If you interested I could send it out.

 

1. I had laptop connected via wire with disabled WIFI radio. route print; ipconfig with subsequential ping was done

2. while wire connected I enabled WIFI radio, and did route print; ipconfig and ping again

3. rebooted the router and disconnected WIFI did ipconfig and ping to prove that default gateway is pingable

 

I did not see anything in the log files, current router KPIs are insufficient for troubleshooting, so I did not do any captures from the router.

 

I think they've already captured this information from my router when I had the issue, just a case of them figuring it out now and us chasing them for updates. Thanks for all the information, it's super helpful!


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#52
Agent007pr

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On the chasing updates bus right now... hope they don’t keep dragging until warranty runs out...

#53
GazCBG

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Hi,

 

This has started again for me, and the only change is, I added an Xbox One X with Instant On.

I have now put it into Enery Saving.

 

My problem did stop last time, after I disconnected the Xbox One before, due to selling it, it was on Instant On setting.


Regards,

GazCBG


#54
Netduma Fraser

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Hi,

 

This has started again for me, and the only change is, I added an Xbox One X with Instant On.

I have now put it into Enery Saving.

 

My problem did stop last time, after I disconnected the Xbox One before, due to selling it, it was on Instant On setting.

 

Thanks for the update, I've sent you a PM with a potential fix.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#55
GazCBG

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Hi,

 

Will give it a try tomorrow and update you.


Regards,

GazCBG


#56
GazCBG

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Hi,

 

So far it working fine.

Will keep monitoring it, for any dropouts.


Regards,

GazCBG


#57
Netduma Fraser

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Great thanks for the update!


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#58
GazCBG

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Been a few days now and not had any issues.


Regards,

GazCBG


#59
Netduma Fraser

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Been a few days now and not had any issues.

 

Great to hear that and would you have definitely had the issue by now before this firmware?


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#60
GazCBG

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Yes I would of had the issue by now.

I was getting it daily from when I added in the Xbox One.


Regards,

GazCBG





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