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5G deja de conectarse ocacionalmente en XR500


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15 replies to this topic

#1
matrox00612

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Buenos Dias y gracias por la oportunidad de ser parte de esta comunidad.

 

Seucede que hace par de dias adquiri un XR500, y he notado que el wifi 5G deja de conectarse esporadicamente, una o dos veces por dia.  Todos los equipos en esa frecuencia se desconectan, la frecuencia 2.4 continua funcionando bien, si le doy restart al router y a veces soluciona el problema otras no, en esas ocaciones en que no lo soluciona tengo que darle restart al modem y al router para que el 5G vuelva a funcionar. 

 

Notas Importantes:

 

- 5G siempre tiene señal, solo no puede conectarse.

- 2.4 siempre funciona bien.

- Smart Connect no esta en uso.

- HT160 estaba activado, lo acabo de desactivar (no wifi adapter 160mhz al momento).

- Firmware version 2.1.0.6

 

Alguna sugerencia es bienvenida.

 

Gracias

 

 



#2
matrox00612

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Mil disculpas por el "Double post", salio un error en el servidor que decia que lo intentara de nuevo y asi lo hice, resulto que ambos entraron, por favor eliminar el otro.

 

Gracias



#3
Netduma Fraser

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Hola matrox, bienvenido al foro! ¿Tiene beamforming y mu-mimo habilitados? Cambie también el canal de la banda de 5 Ghz ya que puede experimentar congestión de canales inalámbricos. ¿También comenzó esto después de actualizar al firmware .6 o antes también?

 

Hi matrox, welcome to the forum! Do you have beamforming and mu-mimo enabled? Also change the channel of the 5Ghz band as you may be experiencing wireless channel congestion. Also did this start after you upgraded to the .6 firmware or did you have it before that as well?


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Official R1 Support Times: 10am - 6pm BST

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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#4
matrox00612

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Gracias Fraser,

 

Si beamforming y mu-mimo estan habilitados, como hoy deshabilite el HT160, lo dejare asi, si vuelve a fallar entonces ire deshabilitando uno por uno para ver si damos con el causante del problema.  Te informo luego sobre el progreso.

 

Gracias



#5
Netduma Fraser

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Gracias. También déjame saber las respuestas a las otras preguntas que hice y luego puedo pensar en posibles soluciones si obtienes una conexión de nuevo.

 

Great thank you. Also let me know the answers to the other questions I asked and then I can think of potential solutions if you get a connection drop again.


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Official R1 Support Times: 10am - 6pm BST

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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#6
matrox00612

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No se decirte si el problema es con el firmware .6 o antes pues yo actualize el router antes de comenzar a utilizarlo, o sea durante el setup me dijo que habia un firmware disponible y le permiti que se actualizara.

 

 



#7
Netduma Fraser

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De acuerdo, gracias por la información. Avíseme si tiene una gota y podemos ir desde allí. Tengo una versión más nueva que podemos probar, también traduce el resto de DumaOS, no solo la configuración, así que si quieres puedo dártelo.

 

Okay thank you for the information. Let me know if you have a drop and we can go from there. I have a newer version that we can try - it also translates the rest of DumaOS not just settings so if you want that I can give it to you.


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Official R1 Support Times: 10am - 6pm BST

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Official DumaOS/XR500 Support Times: 12pm - 2am BST



If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#8
matrox00612

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Ok, send it, i like to beta test.  :D



#9
Netduma Fraser

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I have PM'd you with a link :)


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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#10
matrox00612

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Got it!, lets play a little bit, let you know later.



#11
matrox00612

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After 24hrs of beta been flashed, everything looks good, no more 5G WiFi disconnects, the OS feels smooth, no errors on Log, speed is superb, WiFi speed at 10ft is almost same as Ethernet, 2.4 and 5G Wifi coverage better than X10 R9000, no problems at all, only a cosmetic bug on the latest Google Chrome browser, if you select something to change on any page of the OS, the Apply button disappear, you need to minimize and maximize to have access to the apply button again.  The button bug not happens on Microsoft Internet Explorer.

 

Thanks  :D



#12
Netduma Admin

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After 24hrs of beta been flashed, everything looks good, no more 5G WiFi disconnects, the OS feels smooth, no errors on Log, speed is superb, WiFi speed at 10ft is almost same as Ethernet, 2.4 and 5G Wifi coverage better than X10 R9000, no problems at all, only a cosmetic bug on the latest Google Chrome browser, if you select something to change on any page of the OS, the Apply button disappear, you need to minimize and maximize to have access to the apply button again.  The button bug not happens on Microsoft Internet Explorer.

 

Thanks  :D

 

Hi Matrox - great to hear you are having a good time. Could you take a screenshot of the 'Apply button' disappearing and we will send it to the devs. Thanks



#13
matrox00612

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No problem, have to sent the screenshot by email at [email protected] in that case i was at Settings, Advanced settings, advanced wireless and disable beamforming, as you can see on the screenshot there is no apply button.

 

matrox

 

Browser is Google Chrome V64.0.3282.167



#14
Netduma Admin

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Awesome. Got it. Thank you.

#15
matrox00612

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Hey Fraser,

 

Getting bored, the .7 is running smoootthhh, no more disconnects, thumbs up.

 

Thanks for all

 

Matrox



#16
Netduma Fraser

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Great to hear that, thanks for the update Matrox. I'll close this topic as your issue has been resolved. If you have any more questions/issues please make a new topic & we'll be happy to help!


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Official DumaOS/XR500 Support Times: 12pm - 2am BST



If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/





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