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No power lights

Power new

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4 replies to this topic

#1
bosstown191

bosstown191

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Just got my Duma in the mail, brand new. Plugged in it and got no lights at all, can't see any network and my isp hub doesn't see it

#2
Netduma Crossy

Netduma Crossy

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Does the router make a beeping sound when you plug it in? :)



#3
Netduma Fraser

Netduma Fraser

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It's possible the power adapter isn't working properly. Have you got a similar voltage power supply you can try with the duma to see if it powers on? Likewise is the a device you can try using the duma power supply with?


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



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If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/


#4
bosstown191

bosstown191

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Sorry, no beeps, had a 16v power supply lying around. Works now. Thanks

#5
Netduma Fraser

Netduma Fraser

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Great to hear that. If you need a power adapter please email us and we'll send out a replacement to you.


Twitter/Facebook/YouTube/Twitch/Instagram/Steam Group/Discord

 

Official R1 Support Times: 10am - 6pm BST



Official DumaOS/XR500 Support Times: 12pm - Midnight BST



Time Converter

If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/