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This is isp modem arris tg3452 in bridge mode connected straight to pc cat6 cable

You don't need this now as the DumaOS version from it is on the latest public version of the firmware

Acesso ao Beta

This usually only happens when the main interface isn't accessible, are you able to access via a PC? I've given you Early Access so if you can access the interface via a PC you can upgrade which should prevent the issue happening again https://forum.netduma.com/forum/151-netduma-r3-early-access/

Every time I try logging in it says “unknown error occurred” what is going on I haven’t been able to login in, in about a month.

That's the desktop view, I mean the dumaweb view from the screenshot above that, does Ping Heatmap work that way?

You don't need this now as the DumaOS version from it is on the latest public version of the firmware

is this still available?

That was from mobile browser chrome the pic above red one with pings on side

It's a mobile optimized version for the web browser. Okay and what about in the mobile version of the interface instead of the app?

Seems to work from web browser. By typing in IP address of xr500.

Why so many interfaces the app and now this one

The app getting pretty much pointless now having it with xr500

That's the DumaOS version so probably the latest then. Does it work when you access via the web browser on a PC?

I've resynced the cloud and uninstall the app and installed again.

The app says 3.3.535

No worries take your time, hope that meeting went well!

What firmware version are you on currently? Have you resynced the cloud and tried again?

Great to hear, thanks for updating with your solution!

Added https://forum.netduma.com/forum/151-netduma-r3-early-access/

@Netduma FraserOn second hand, I can do this beforehand and will do this in one second.

8jh @Netduma FraserI can absolutely do that, but it will be after 4pm my time (Eastern Daylight Time) because we have an in-store meeting tomorrow at our local Xfinity office because we have dealt with this for three weeks. I have called them 5 times, each time getting reassured that they would send someone to check our node. Finally, after three weeks, I got a call saying a technician has found and repaired an issue on their end and to press 1 to confirm the fix worked , 2 to keep our appointment. We chose #2. I did run pingplotter straight from the modem, and I'll post those when I get inside. But. I have no problems going thru and showing you my step by step approach. Hell, I kind of welcomed someone asking me to do this.

Thank you all for the support. I just wanted to share what finally fixed the speed issue for me. I removed the cloned MAC address (I had previously entered the Huawei router’s MAC) and re‑entered the original Netduma R3 MAC address in WAN > Advanced. After a reboot, my speeds immediately returned to 350–400 Mbps. Everything is working perfectly now. Thanks again to everyone who helped!

@CeezThat makes sense. Then it would be hop 3, which shows packet loss. Are you also on the latest firmware? I would try what Fraser suggested, as well as for some reason some modem combo units don’t communicate well in bridge mode correctly, etc.

Hi guys I have xr500 I haven't got the auto firmware update on, but the app doesn't work, no ping heat map pings, can't see any server listings. Also playing ps5 bf6 it's always connecting me abroad somewhere never UK. What's going on