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Hi Fraser I have done this also many times with no success. Thanks.

Hi Fraser - Issue is still there. I can't connect to the Warzone or BO7 US servers. It goes to 170ms ping search and just sits there forever. Is the fix out ?

Today is awake

You made one topic which I replied to within a few hours and then you never replied again so we can't know you're still experiencing an issue if you don't tell us. It sounds like you've tried to get support from NTGR this whole time and not had any success but then have ranted here instead which would have been the better place to get support considering we made DumaOS and NTGR didn't. Either way, glad you've got some relief now, we're still happy to help if you want it.

Glad to hear it's working for the moment, do keep us posted

Finally! I am so happy to announce I am finally replacing my Nighthawk XR500 with a new TPLink router. After about 5 years of dealing with the garbage DumaOS, I will finally have it out of my life forever. I won't get into how ridiculous I think it is that for 5 years i have had to deal with Rapps not loading error every time I go to the configuration page. Unable to onitor connections on my network through teh Router spftware. Hours spent trying to fix it, "just change the number of retries to 5, clear your browsers cache, just restart the router, reset to defaults, update the firware, oh try all of the things listed, wait a while and try again". "You just have to wait awhile and try again later". Am I in the Twilight Zone? BS. None of that has ever fixed it. What is this, 1997? That's the solution? So i should tell the software to keep re-trying, wait a while and then have it try again, 5 more times, and that's the "solution"? Even if that was a way to fix it, maybe have a messge onscreen that says "Retrying" or some indication of what it's doing, while it's doing it so you're not just staring at nothing and not knowing if its doing someihng. It doesn't matter though. The code is garbage, at least I think it's the code. I don't know. I've never been able to solve the problem, nor should anyone have to spend as much time as I have trying to fix something like this, when everything is updated and brand new. The Netgear tech support is also garbage. And I hope they are reading this because I really want them to know how much contempt I have for them. I can say with a 100% clear concious how awful they are. I would never say that if they were eventually able to fix my problem, but they haven't ever given me any solution. Sorry but it's true. I've been doing IT Tech support for two decades and Netgears support is by far the second worst. If I told a customer "I'm sorry but we can't fix your problem even though we gave you the hardware and we support the software and then walked away, I would expect to be fired because it means I am clearly unable to do my job. I am literaly planning on driviing over the junk router with my car. I know how immature and idiotic it is, but I can't wait. I could sell it on eBay but I would never do that to another person. Unlike Netgear, I have a concioius. Personally I would be embarrased to be a leader at a company that sells a junk product like this. Not that anyone there cares, because they obviously don't. Nope. It sad that we've had to come expect yet another company to be happy to take our money and then forget you exist after they have it, but thats just business as usual in the USA in 2025. I'ma little surrised its a supposed American company an dnot just anotehr Chinese company selling junk, but I am sure it's just a US company outsourcing the product build to a Chinese company do get teh cheapest price. Or naybe not, I'm not sure. I don't care enough to look for a Made In China sticker oor look itup because they';ve wasted enough of my time over the years. Honestly I don't care because once I destroy the plastic piece of trash router, I will never ave to deal with them again and it's so liberating to know I wont have to wait for hours, talk to some stuttering bone head while they fumble the F around while trying to pretend like they are actually doing something before they shrug their shoulders and send me on my way. Thisis a a great day. Its one more problem I will never have to address again. Did I get my point across? They don't care, but I sure do feel better.

I have found a solution, which was to reset my router to factory settings. I will see if this lasts until tomorrow and update this post tomorrow.

I have been having some issues with my download speeds lately, as they have been getting capped at 100 Mbps by god knows what, but I am supposed to be getting 1Gb. I have tried everything including updating firmware, even to the Beta versions, and have had no luck, I checked my ethernet cable, and found nothing wrong with it and no damage to it. Sometimes after restarting the router and modem, it gives me the full speed, but then after 5 minutes, it goes back down. I have tried messing with the channels and width's of my Wifi, still nothing, and I have also checked to see in windows if anything was wrong. Any solutions? Please and thank you.

This should have been resolved via a cloud update, could you resync the cloud in Geo-Filter settings, restart the PC then check again please?

Hello, Purchased an R3 after my R2 gave up not so long ago. R3 was working fine and quicker connecting than the R2. After the recent BO7 integration, I was unable to connect when setup exactly as before. Setup: GeoLatency off Strict mode on Fast search off Radius and poly tried in US PC actual but set as PlayStation Ping assist off What I have noticed is that it's showing the controller symbol when game launches but only ever on Oklahoma City now (which I believe is the US authentication server), Ireland authentication server also shows up with the tick mark (I'm in UK), game connects to casuals mode always easier but even with controller symbol on Oklahoma City and strict mode with radius or polygon over the US it's connecting to 30 ping game (clearly somewhere in Europe). I've never had this before on R2 or R3 before this change, as if it's caught in 'limbo', I can immediately tell by ping Warzone starts the search at, but for first time ever it's connecting outside of radius. I know when it is good as COD starts at search at 90-105 ping, but sadly this is not happening now. Any ideas? I've tried factory reset... Thanks!

Added, if it doesn't help make a new topic and we can assist

Hello, is it possible that I could be added to the Beta firmware? I have been having problems with my network speeds, so I'm hoping that upgrading will help!

No need to disable UPnP on your modem. Okay so QoS won't be working very well because you don't have ALL devices connected to it so every other device in your house can negatively effect your PC and it's not in a position to improve it. You should connect the WiFi booster via ethernet to the R3 instead, then it would work better, as it stands you're not prioritizing gaming over anything. This could explain your fluctuation in pings.

Il mio setup: - Modem ISP Fastweb: configurato con DMZ verso il Netduma R3 e UPnP disattivato per evitare doppio NAT. - Dal modem partono 2 cavi Ethernet: uno verso un WiFi booster per la copertura wireless in casa, e uno verso il Netduma R3. - Sul Netduma R3 è collegato solo il PC principale via cavo, con priorità impostata e velocità configurata correttamente per ridurre bufferbloat e mantenere la rete stabile. - L’R3 lo uso principalmente come geofence e gestione priorità per il gaming. - La linea è una FTTN 100 Mbps, purtroppo qui non arriva di più

Disable Geo-Latency and Ping Assist, restart your gaming device and try again. Keep in mind to combat VPNs CoD have implemented a ping limit so depending on the location you're trying to force that could also be a factor.

Je suis en France et j'essaye d'aller dans d'autres pays pour trouver des lobbys plus facile pour call of Duty et Rainbow six siège. Et sa na pas L'air de fonctionner.

Ultimately to give you the best connection possible when playing online. What are you lost with specifically? There are some guides here you can translate that may help: https://support.netduma.com/docs/dumaos-4/ There is translation on the router so once you've changed the interface language to French you can access the help for any page you're on by clicking top right of the screen > help

The firmware you have downloaded is correct and is the latest firmware. Upload the .chk file on the firmware update page on the router

bonjour, Je suis débutent moi aussi et je voudrais savoir a quoi sert réellement le netduma. Je l`ai devant moi et j'avoue que je suis perdu.

Forgive me, but what are we looking for on that page to get Duma 3.3? Under 'Firmware and Software Downloads' it says "Firmware Version 1.0.2.86" with "Latest" next to it. My current firmware seems to be 1.0.64.18_5.0.18 and Duma 3.1.1 Furthermore, I downloaded the XR1000-V1.0.2.86.zip, and when I extracted it, these are the files: -XR1000-V1.0.2.86_2.1.40.chk -XR1000-V1.0.2.86_Release_Notes.htm According to 'Nighthawk Pro Gaming Router Model XR1000' user manual on page 151 it says "Note: The correct firmware file uses an .img extension." .chk files are usually recovery fragment files Any help would be appreciated

Further improving the Oklahoma issue/incorrect servers

What will that fix?

I'll have to double check for the XR500 - this is an R3 topic - as I mentioned though we are incrementally rolling out another update so you may not have it yet

REALLY? REALLY? Cmon....that didnt do a thing, Yes i refreshed the cloud. Twice.

I've added you but you'll have the same issue on that firmware - we are aware of it and it will be resolved. People say it's more stable on this firmware actually. The server provider can sometimes go down as well and don't have as many servers as other places.