All Activity

Hi Fraser, the 5 GHz network was working while I was gaming overnight. I went to sleep, and when I woke up, it was no longer showing, so I don’t know exactly when it stopped working. Only two devices are showing as connected. No phones or TVs can connect to 5 GHz. Only the 2.4 GHz network is available. The only way to restore 5 GHz is to turn the router off and back on. I’m attaching the logs I saved after noticing the problem.R3_2026-11-08T18:50:00.948Z_logs.txt

Salut ! Tu peux utiliser n'importe quelle antenne adaptable au support derrière le routeur ! L'antenne n'est qu'une extension filaire (cuivre) pour optimiser/améliorer le signal de réception/envoi vers tes périphériques WLAN !

Would Amazon have a good substitute spare part? I have seen a few options

Hello , I am having trouble since updating to the most recent firmware for the R3 (v4.0.1510). No pings on the ping heatmap and list on the right shows -1000ms for all servers that pop up there. On the Geo-filter page it shows Xbox inactive and cycles between that and "Waiting for Host". The Xbox is downstairs with the game running so maybe that means its waiting for a game to start. My problem is I have no ping data and when I'm downstairs playing I use my DumaOS app on cell phone to monitor whats going on. I have no ping data on the phone app either and when I choose the Call of Duty Black Ops 7 as the game the round arrow symbol just spins and nothing happens. I do see one server (Des Moines), on the Geo-filter screenshot and the game is working but not sure what I'm connecting to. I've also seen the phone app say it may not be receiving data. I did follow the directions Fraser provided in this discussion to see if it would help: This part: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place. Any help would be appreciated. Thanks in advance, goblin

The wire snapped. Would be nice for a replacement antenna which would fix my issue

Can you provide a screenshot of the Geo-Filter screen uncropped showing what you see when that happens please?

Double check it's actually broken first, it can appear to but can be snapped back in. If the cable in it is broken the WiFi can still work, it just may not be as strong/have as good range. You don't need a specific antenna from us, just one that will fit will work just fine. antennaepop.mp4

mine broke the first day i got it.. they are too far to replace it.. if u find a replacement one let me know i want to buy the parts for it.

You'll before bc geo was blocking other servers and you stick nearest. Now this not work anymore.

Hello support team my antenna wire nap off because I had to adjust the antenna. How am I able to replace my router? The wifi now doesn’t work at all material of the R3 seems be cheap

You're not going to get the closest server with the Geo-Filter off every time

Yea but now it's no difference with geo on / off

Okay if that's the lowest then that's the best you can get - when Ping Heatmap is updated you'll be able to see if there are any other servers which may have a better ping.

It has been suggested before and it would be a great feature, it's on the request list

Yes we're going to test the game and get it added - it'll almost certainly be using the exact same servers in the exact same locations as it usually does

be nice if you could go thru a game list that already has the ports configured and choose that Asus has that feature and it saves so much time.

Yea lowest is 10ms, then bumping to 30. Before it sticks at 10 till members are filled up.

I noticed that Modern Warfare 4 (MW4) is missing from the Ping Heatmap game selection on the Netduma R3. Black Ops 7 is listed, but MW4 isn't available. Are there any plans to add MW4 to Ping Heatmap in an upcoming update? It would be great to test server locations and latency specifically for MW4 instead of relying on another Call of Duty title. I'm currently running firmware v4.0.1510. Thanks!

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? How is the Xbox connected, via ethernet or WiFi? How have you setup the Geo-Filter?

No, just because you're unable to get a game below 10ms doesn't mean it's useless. It's very likely you can't get a game that low. Are you able to force the closest server to you that has the lowest ping out of all the servers around you?

Which router is it you're using - the XR1000? If your new credentials aren't working then login on a PC and change them or factory reset and then they'll return to the default so you can login that way. We can get the rest sorted when you have access.

can anyone help me im getting stutters while playing NBA2k27 on Xbox Series X

So basically Fraser netduma is useless now in cod?. Was best when sitting on selected server till filled with best ping. Any workaround @Netduma Fraser ?

I've tried my login info that I changed from admin/password and im still not able to login. Also my speeds and pings are worse with this router than my old one and this is supposed to be a better router. Any help to get logged in would be greatly appreciated.

Reboot your ISP modem/ONT, wait 2 minutes then reboot the R3 from the interface, wait 4 minutes then access, do you have consistent internet then?