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The game will be half way through its cycle by the time this is done.

Heatmap and Geo-Filter updates are separate, they will do a Geo-Filter update as well, if it's mislocated it won't negatively affect you as long as you know its a good server for you to play on.

For Pinging it will ping the host of the game so do you mean that or that it's actually putting you on games outside your radius, if the latter then disable Geo-Latency & Ping Assist in Geo-Filter settings and that will stop happening.

Have you completed the setup wizard? You will need to do that before you can get internet through it again. If you have then reboot your ISP modem/router, wait 2 minutes then reboot the R3, wait 4 minutes then access and check.

It's fine to use, it won't cause any issues, what do you mean by it went haywire?

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I was playing with gio latency off and I decided to try to play with it on and I noticed I was getting way better matches but then the router started going haywire so is gio latency okay to use or does it cause issues I know this might be a stupid question I apologize I'm just wondering about gio latency

Hi, I noticed that the Ping Heatmap has now been updated to EA Sports FC 27, replacing the old EAFC 25 profile, so it looks like the team has already made some changes there. However, the Geo-Filter location issue from my original post still seems to be present. As you can see from the screenshots, Ping Heatmap now recognizes EAFC 27 and even lists Milan 1 and Milan 2, but when I connect to a match, the active game server is still displayed on the Geo-Filter map around Crete, Greece. EA's current official FC game data center list includes Milan, but there is no game data center listed in Greece or Crete. So it looks like the EAFC 27 profile/database has been updated, while this particular server is still geographically mislocated on the Geo-Filter map. Could the team please check the host/server behind that location and correct its Geo-Filter position if necessary? I've attached both screenshots for comparison. Thanks in advance for taking another look at this. I would really appreciate it if the team could investigate this specific case, as I suspect it may not be an isolated issue and other users may also be seeing the same or similar mislocated EAFC servers on the Geo-Filter.

Hi, problem with R3, I performed a hard reset and the WAN port does not turn on and obviously the router does not work anymore, what can I do thanks

Yes I do see one to three servers in geo-filter. Used to be more but game is working. Just didn't know if I had done something wrong. Guess it was the update. Just making sure. There is something else that I've been meaning to ask in here. When you click on one of the servers in geo-filter, how do you make stay on the one you click. Is that possible or is always going to go to the one it deems fit. I have good connections on the closer servers like in NewYork but it seems to like going somewhere farther most of the time. Thats the one thing I don't get. Thanks for the response.

Hi can I get the beta for Duma os4 please?

Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with? If not please email us with a video showing it unplugged, button off, then plug in, button on and it not powering on.

That's not enough to really cause you any issues, where are you measuring it? How have you set SmartBOOST - is it prioritizing the testing device?

R3 dropping 0.6% download packets on 1Gbps Fios ONT, "Direct PC to ONT is 0%".

My router (r3) stop working is there away I can send it in idk what happened it just randomly just stop working. It was working find a couple days ago? Now it doesn’t of power on. What can I do?

I've given you the Early Access firmware to try, access via the mobile app as that should allow you without a disconnect then upgrade and see if it works. If it doesn't then I think it'll be the power supply or where it's plugged into, do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with?

Added https://forum.netduma.com/forum/144-netduma-r2-early-access/

Hi @Netduma Fraser, Could I please get Early Access to DumaOS 4 for my Netduma R2 as well? I would really appreciate it, as I'm hoping the update might help resolve the issue I'm currently experiencing with my router. Thank you very much in advance!

Hello Netduma Support Team, I am reporting a reproducible stability issue with my Netduma R2. Accessing the DumaOS web interface appears to trigger a network subsystem failure or partial router restart. 1. Issue Summary The router operates normally during regular internet browsing. Local connectivity and continuous ICMP ping responses remain stable as long as I do not access the DumaOS web interface. However, opening the DumaOS dashboard consistently causes temporary connectivity loss on both Ethernet and Wi-Fi. The issue persists after a factory reset and also occurs when the router is completely disconnected from its upstream WAN connection. 2. Steps to Reproduce Connect a Windows PC directly to a LAN port on the Netduma R2. Disconnect the R2 WAN cable to isolate the router from the upstream network. Confirm that the PC receives an address in the 192.168.77.0/24 subnet. Start a continuous ping using ping -t 192.168.77.1. Verify that ICMP responses remain stable. Open http://192.168.77.1 in a browser. The browser redirects to http://192.168.77.1/desktop/index.html?cache=0. 3. Actual Behavior DumaOS displays a red loading screen but never successfully loads the dashboard. The local network connection becomes unstable immediately after accessing the interface. On Ethernet, Windows intermittently reports that the network cable is disconnected. ICMP requests fail, sometimes returning Windows transmission errors. Over Wi-Fi, the router's SSID temporarily disappears. Connectivity generally returns after approximately 5–10 seconds. The behavior is reproducible using different browsers. Normal connectivity remains stable when the DumaOS interface is not accessed. 4. Troubleshooting Completed Factory reset performed: No improvement Tested Microsoft Edge and another browser: Same issue Tested Ethernet and Wi-Fi: Both affected Tested without WAN connected: Issue persists Verified local DHCP functionality: Working Verified continuous ICMP connectivity without accessing DumaOS: Stable Verified the router can provide normal internet connectivity: Working The original upstream configuration was: ISP router → OPNsense firewall → Netduma R2 WAN → Client devices However, the failure was reproduced with the Netduma R2 isolated from OPNsense, suggesting that the upstream firewall is not responsible. 5. Firmware and Power Information Device: Netduma R2 Installed firmware version: Unknown, as the dashboard is inaccessible Firmware downloaded: DumaOS-R2-3.3.280.sig Firmware installation: Not attempted Power adapter currently in use: 12 V DC, 3.2 A Original power adapter: Unavailable 6. Technical Assessment The issue appears to be triggered by initializing the DumaOS web interface rather than by normal network traffic. Potential causes could include a firmware or web-service crash, network subsystem restart, hardware instability, or a power-related issue. I cannot confirm the root cause without additional diagnostics. 7. Support Request Could your technical team please advise: Is this behavior associated with a known DumaOS R2 firmware defect? Is there an officially supported recovery or firmware reinstallation method that does not require access to the dashboard? Can the R2 provide diagnostic logs through a supported alternative interface? Could the symptoms indicate a power supply or hardware fault? If software recovery is not possible, what hardware diagnostic or repair options are available? I can provide screenshots showing the ICMP failures and additional test results if required. I would appreciate guidance on the safest recovery procedure for this specific router model. Thank you for your assistance.

Thanks for that, when it happens again can you get a screenshot of Settings > Troubleshooting > Advanced please where you see the CPU & Memory usage

We will update Ping Heatmap, there is nothing you need to do/can do to make them appear until we do that but it won't affect your ability to use the Geo-Filter. There is an icon on the map there so it is seeing the console/game properly, when you get into a game does the server appear? You may not be able to ping every server.

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Look at the mount and check whether it is male or female and then the mount on the antenna, if applicable then they would work

Can I get early access to for my netduma r2?

Thank you would this work on the R3?