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Hi, how do I download the new app?

Hi everyone, I just updated my router with the new firmware, but I can no longer connect or see the pings of the servers on efootball, I already rebooted the router, restored the factory settings but nothing, with the previous firmware it worked. I hope someone can help me thanks

It's a Swisscom FTTP fiber connection. The R3 was connected downstream via a Swisscom Internet Box, since the R3 cannot handle Swisscom's VLAN 10 directly on the WAN port. The cable and ports are completely fine, verified with other devices. For the pinhole reset, I held it in for over 30 seconds multiple times. As mentioned, the unit is completely bricked: the power LED just blinks indefinitely, there is zero RGB lighting, the Swisscom box detects it as offline/powered off, and it doesn't respond to any reset or recovery mode. It ran fine for 2 years and suddenly died.

So what kind of internet do you have Coaxial, FTTC? Is there a device upstream like a modem or isp router that bridges your R3 to your internet? Have ensure the cable going into Wan Port isn’t loose or damaged/faulty? When you pinhole reset how long did you hold it in for? I think it took us 20-30 seconds.

I did but I’ll try it again on the new firmware version.

So I can update from the v.4.0.645 that I already have?

I already reset the device via the pinhole. Still not working. I use a Pc and I can't open up router admin page too. My provider use DHCP/IPoE. No Ont, no DMZ.

If you plug a laptop, pc or like an Xbox series into router via Ethernet can you open up router admin page at 192.168.77.1 on said device? Does your internet provider use PPPoE or DCHP/IPoE? Is the R3 on an FTTP connection directly plug into an Ont or are you using upstream (DMZ)? I would suggest turning R3 off, there’s a power button at the back, then unplug it at the socket wait two mins, plug it back and turn R3 back on. If you have an ONT maybe turn that off as well. Turn ONT back on first, then when that’s power on with green lights/connection up status, turn R3 back on. If that fails you could factory reset the R3 via the pinhole.

Hello. I have a R3 NetDuma and everything was fine until today. I love the product and I have never had an issue or a software problem. But I can't boot it. It do not want whatever I do. I tried everyting I could. I just see there is a new firmware and I can't download it in this case. So please, help me about it. Regards

Hi, having the same issue using Turk Telekom as ISS and my ping is between 45-50ms. I choose only Istanbul area but still it's connecting me to other servers such as Rhodes or Frankfurt.

Add Zoom/Teams as a priority for SmartBOOST, does that then resolve the issue for her?

Could you clarify exactly? To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

So I bought this router and enabled Geofilter, but it only seems to work once. After that, it’s hit or miss.

Hello Fraser I wanted to provide an update after doing testing over the past couple of months and upgrading to the firmware to the latest. It looks like an issue with the smart boost is the cause of issue for me as it has never occurred when it is disabled. Just for clarification I only have gaming set to on in smart boost. When it is enabled and the issue occurs my wife is the only one home on her work computer, in meetings over zoom or teams when it will randomly drop internet for a couple of seconds then come back on. This can once or multiple times. I have attached logs I got when I got home. Hope the info helps to find a solution. Thank you Justin R3_2026-09-17T20_52_11.526Z_logs.txt

Added https://forum.netduma.com/forum/144-netduma-r2-early-access/

The later versions do not have it available, there was an issue with it that meant it had to be removed. It is very unlikely there will be an update at this point to bring it back

Good to hear you got it sorted - we will need to update the app to account for the new update, we're working on it

As above - hold the reset button for 30 seconds, release, wait 4 minutes then access, if needed use admin / password to login and then you'll be able to set new credentials in the setup wizard.

[SOLVED] It works. I had the issue because I was still using the App Store DumaOS 1.3.26 app. With DumaOS 1.3.29 BETA, it works.

Hello Netduma-Team, Since the update, Ping Heatmap is no longer working. It just keeps loading. IMG_9600.MOV

Hello, I was hoping I could get early access to 4.0 as well. Thank you!

Hello, I've been owning this XR1000 for many years now and for some reason, all of a sudden, there is no ping assist option. I can only filter distance of coverage. Any suggestions or feedback would be appreciated. Thank you.

Salut, il te suffit de faire une réinitialisation d'usine si tu as oublié tes identifiant/mot de passe ! Privilégies l'accès à la page d'administration via un PC !

Hello, I have a Netduma R3 router and I am unable to log in to the router's DumaOS interface. I tried accessing the router using 192.168.77.1, but I cannot log in because the username/password I have are not being accepted. I checked the label on the back of my router, but it only shows the Wi-Fi name and Wi-Fi password. I also tried the default login credentials, but they did not work. Could you please help me recover or reset my DumaOS login credentials without affecting my internet/Wi-Fi settings if possible? My router model is Netduma R3. Thank you for your help.

It will accept it but you will need the DNS from them also. I can't say for certain if it will work, I haven't seen anyone mention setting their static IP in WAN Settings before and I don't have the capability to test it and I don't know when the last time it may have been tested specifically was.