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This was an issue early, and it has been resolved. Try resyncing the cloud and disabling geo-latency in the Geo-filter settings. I had to restart my router for the cloud update to take effect. Evertything now works

Hello everyone, I live in Portugal, and when I check the Ping heatmap for BF6 servers, I see that in Spain, I have servers with a ping around 15/20. At Geofilter, as I have always done on COD, I filter the Spanish servers to be sure that I always connect to Spain. I try to repeat the same process with BF6 but I discover that I can't authenticate. Then I discovered that I need to add the fence to connect to Oklahoma, I do that and I'm able to log in on BF6 servers. When I try to play I get ping around 100/200 because he ignores the Spanish servers and stays connected to the USA. What I discover it was that if I add England and Ireland, I'm able to play with ping around 50/60 So why net duma ignores BF6 Spanish servers? Any clue?

Thanks for your reply. I have now updated firmware etc. I have also changed to device mode instead - Before this method of using DMZ, I just connected to the playstation via ethernet to the XR500 and with the XR500 ethernet from wan into vodafone router ethernet port and the internet still worked etc.. with DMZ disabled What I am finding since using DMZ is that my ping is going crazy... I'll be sitting at 25 ping then all of a sudden 55, then sometimes it jumps to 100 - Back down to 30 and then 25 and it repeats. This is even when It's only me using the internet and other devices are off - Is there any reason why this could be happening? Do I have to use DMZ? or could I just use original method? I just want the XR500 to be my main router to give my playstations more of the internet usage -- EDIT, I've now turned off DMZ and all setup is the same just DMZ is off and now my ping is between 15-35 never higher.... So my question does DMZ have to be enabled? What will I lose if It's not. My main goal is to use the bandwith controller - (Again all devices are connected too XR500 anyway and assigned XR'S IP addresses not vodafones LAN IP's )

It's likely that the router upgraded itself to the latest public version - you can disable auto update on the firmware update page so you'll need to go back to the beta firmware to be on the latest DumaOS version. The physical setup is good, you've done that correctly. The QoS setup looks fine but I'd suggest using Bandwidth Allocation in the device mode instead. I don't know just from the Congestion Control percentages if that's good for your connection or not, it's something you'll need to monitor and tinker with yourself. For consoles don't pick the specific game on the Geo-Filter, just select manual and it should add with the Games Console service. Fortnite is a weird one as it only tries to connect you to a server when it's actually loading you in to the pre-game run around lobby area & so that's the only time the router can block it which may result in a longer wait to get returned to the game search lobby. It may be faster to toggle filtering mode off, search, wait to see where it shows on the map/what it pings & then quit if needed and re-search until you get the server you want. The DMZ is fine, you don't need to get a new router specifically to have a modem mode option.

Hi all, Purchased XR500 many years ago but never got time to really look into setting it up, Come to this forum for some advice if possible please So firstly, I did follow the steps to update the firmware to the beta version, So this is where Im confused lol, I installed that INTERMEDIARY firmware first. then I tried this but had firmware was incorrect So i then upgraded to this version and then reverted to the above 2.3.2.134 RC14 So I did all that, But noticed my firmware say this Is this correct firmware?/Should I do something different? Now onto my questions Firstly, I'm from the UK 1.This is my current setup - VODAFONE Hub (Router) I only have DSL ( So speeds suck) So I have My vodafone router on, and my XR500 router on. Ethernet in yellow port on Vodafone and the other end in the WAN port on XR500 ( I believe this is correct)? 2. VODAFONE ROUTER - VODAFONE doesnt have a bridge option So best option I could do is have disabled WIFI, Enabled DHCP and its 192.168.1.1 - Made a static IP for my XR500 as 192.168.1.3 - Enabled DMZ and put in 192.168.1.3 , IPV6 is enabled and UPNP is disabled. 3. XR500 WAN IP IS 192.168.1.3 , LAN IP IS 10.0.0.1 DHCP is enabled starting 10.0.0.2 - Any devices that I connect are only connected too XR500 - THE IP on those devices are 10.0.0.X (X being a number) and Default gateway 10.0.0.X. UPNP is enabled So from that list above, Im not sure if its all correct. Internet works fine etc. But if theres something wrong or I am missing, Could someone please point it out for me - So now I want to go into what I want to use this router for 2 things mainly. 1. Restricting Bandwith to devices other than my 2 PS5'S ( My internet speed isnt the best, My upload is not great and download isnt either, So I want to reduce as much lag as possible Attached photo below I've then Prioritised the 2 PS5 consoles Can anyone confirm if I have done this correctly? Or something needing to be changed? And I also want to use the router for FORTNITE and blocking bad servers and connecting to close ones (Being from UK) Uploaded photos below I have then gone onto Geo filter and clicked ' Add device' Choose my Device ' Recommended for my game - Selected fornite and clicked enable filter mode ( Not sure what that does if someone could explain the filter part?) I also have these options not sure if any are meant to be unticked And selected the UK And that's it... That's all I know really, I really am thankful for anyone who can read this and help me with my 2 main points on 1. Is the router setup correct/ And Bandwith Correct. 2.Am I using GEO Filter correct for fortnite I would like to add, I am looking into getting a new router soon to replace the vodafone so it can be in modem mode only but for now my only option is through DMZ - I'm just not sure if I have set it up correctly in terms of having both routers DHCP turned on and vodafone uses 192.168.1.1 and XR500 using 10.0.0.0 Thanks in advance all - (One last thing) If there's anything else I should have ticked/unticked in the advanced settings please let me know

perfect thanks

It's tied to the cookies in your browser so if you have the browser set to clear cache/cookies every time you close the browser or tab for example then it will show you the tour each time. Ensure cache/cookies persist for the interface and once completed shouldn't show again

Even after completing or skipping the guided tour, the tips and tutorials reappear every time I reconnect to the interface. I am using Google Chrome. Is there a way to disable all of this once and for all?

We've just responded to your email. If you're getting that low a ping and you're still having trouble then it's not the Geo-Filter you need necessarily, though you can block any of the bad servers when you come across them and in theory the more you do that the better it will be. You can't filter between the servers in your country as they'll be located in the same place but you can block any bad ones you play on.

probably it has been asked many times, i just need some confirmation before i purchase just wanted to ask regarding all the gaming feautres and geo filter of the R3, can it help me in some aspects? considering im playing on my ps5 pro - ea sports FC 26, in my country servers and also is there any router with wifi 7 with geo filter u offering? or the R3 is the most advanced? i really wanna purchase it, heard many reccomendations on this geo filter, i just wonder if it would help my gameplay, my country has EA servers that we play on , so im mostly on 4-8 MS while playing, but gameplay always feels trash haha, i feel like somtimes im connected to a good server in my country , and somtimes to a trash server, the MS is always the same but the "feeling" of the gameplay is what makes the diffrence, this geo filter can help me get a lock on on a speficic server? instead of EA choosing the server i connect to ? every time i log to the game? i dont even know which server is most optimal in my country but i assume with some tests with the geo filter il be able to say "by feeling" which server is most optimal for me in my country and lock on it with the geo filter? or am i wrong regarding how it works? sry for all the questions hehe just need to clear my mind before purchasing, but i really wanna do purchase, so looking forward to ur reply, thanks!

Here, also waiting

It's no longer needed as the latest XR1000 public firmware version includes DumaOS 3.3

Can i get access?

Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

No it doesn't, it's a DumaOS 4 feature only so only available on the R3 and the R2 in Early Access

Yep only have London selected

@Serenade On Apex Legends, it does work—but SBMM still essentially forces you into specific servers. From my experience, the only thing you can really do is keep retrying to get a different server, and even then it’s mostly a waste of time. For example, on NAE you’re often forced onto Norfolk servers and end up with 60–80 ms ping in Ranked, while in public matches you’ll suddenly get 20–30 ms. It honestly feels like the game is intentionally increasing ping in Ranked. I’ve tried VPNs and other methods, and nothing changes. I’m confident this is by design. Given how SBMM works, the priority is strict skill balancing, even if that comes at the expense of connection quality. We’ve seen similar behavior in other games—Call of Duty being a prime example—where published SBMM-related patents outline even more aggressive behind-the-scenes manipulation. Developers just don’t like to openly admit it, so I’ll leave it at that because they'll be massive backlash but even then if it's profitable why even bother gotta keep the NPC's mowing It’s pretty ironic, but the game is basically dead to me at this point. There are too many cheaters now, especially with Titan Two setups using AI-driven nonsense that’s essentially PC-level DMA. If you’re a casual player, you probably won’t even notice it, but in the top ranks it’s a serious issue—and EA does nothing about it. I’ve moved on because of that. If you want more detail, you can check out Zeus covering the issue here: https://www.youtube.com/watch?v=KIYgGhnQ0SA. To be clear, this isn’t limited to Apex—it’s happening across multiple games. What doesn’t make sense is why these massive companies haven’t gone after third-party businesses that openly sell cheat-adjacent hardware through major retailers like GameStop. And no, we’re not going to accept the excuse of “I just want to use a mouse.” Buddy, it’s a console—you’re meant to use a controller. Everyone knows why these devices are being bought, and they’re selling like hotcakes. Go on Amazon out-of-stock website. Same literally every couple of months. If that’s not suspicious, I don’t know what is... What’s even more suspicious is the history behind it. The original Titan device was reportedly developed through a partnership with Sony, which raises even more questions about how this hardware was allowed to become so widespread in the first place. To be blunt, most games with ranked modes force players into specific regions. The developers know you’re unlikely to sit in long queues, and in many cases there just aren’t enough players. Some regions simply don’t have the population at certain times of day. For example, Fortnite adjusts regions like Oceania (and others) based on time and population. That’s specific to that game, but the general idea applies across many titles. In the end, it all depends on where you’re located and when you’re playing. All a geofilter does is try to place you within the specific area you’ve designated—it doesn’t guarantee you’ll actually connect to a server there. Matchmaking still has the final say. To add, you also need to know where the servers for the game are, as they differ per game. I like ranting a little...

I don't have every game on the Geo Filter list, but here's a list games it doesn't work with. No matter what filter I put on, it's never selected the best server for the lowest ping. Most of these games that force Skill Based Matchmaking trump the router every time. Call of Duty is the only game where I've seen the router do something. And all it did was not allow me to connect to anything outside my filter; however, the skill based matchmaking wouldn't find me a match within my filter range. Apex Legends Arc Raiders / The Finals Counter Strike 2 Call of Duty/Warzone Dead By Daylight Delta Force League of Legends Rematch Valorant

@18RayFDid you change the server region on the ingame? If not, it’s not going to change. Some games require you to change the region unless you’re using auto mode with a VPN to that specific region. You need to disable geo-latency; you’re clearly bypassing the region you've set, and that wouldn’t happen as I've tested the game; you would get stuck in the login menu, etc. @SerenadeWell, to be exact, geofilter doesn’t work in every game. The moderator can tell you that, but it does block servers if they’re outside the radius unless there’s a relay. As for the graph ping, yeah, it’s been like that for a while, not something I would rely on anyways. I do believe that's going to be improved, but time will tell.

This router doesn't actually do anything. The browser software will show you with good ping to the server but your in game ping will be 30-50ms higher. No matter what combination of Strict Ping, Geofiltering, and server blocking you do, you'll still be connected to servers outside your selection. Either NetDuma sells placebo or current online games trump NetDuma.

Does xr500 has steady ping @Netduma Fraser?

Hi Im trying to use the geofilter on valorant i have set my radius for london servers only but im being connected to USA servers

Yes, at a reduced amount. I am not sure why you cant just play normal MP, the weapons level up just fine and if you rush everything, what will you have to do on the game?

steady ping has been an absolute game changer for me when the server gets destroyed to lag and etc. try it out. I kept mine on default value

Good to hear, thanks for the ID, I'll pass it on!