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Do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter Give the PC the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

It's likely they would have been added by now, are you still experiencing the same issue?

I'm only seeing three not pinging at the moment so it's possible it's been updated already - click the 3 dots top right of the page and resync the cloud. Then try it again and see if they show. However, servers not appearing on Ping Heatmap would not have any impact on your ability to filter them, they're two completely different features. To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Do you use PPPoE/VLAN? Is this happening on all devices or specific devices? Could you provide the logs when it next happens please?

Added

Geo latency off, strict mode on. That should prevent from connecting to outside servers.

My Router works fine for around 20-30 minutes and then randomly just disconnects me for a minute and then reconnects. Very frustrating when in game and continued disconnects. Any ideas or help please?

Any updates! Thanks!

Could I get added as well?

Yes, turn it off.

It is on currently. Should it be off?

Is geo latency turned off? Post a pic of the geo filter settings if you can.

Ever since before BO7 has come out I've always been able to see all the servers on the ping heatmap, now there's mainly just the ones I use missing (-1000ms on server list). On top of them not showing up I haven't been able to connect to them, such as Washington and Texas. I know they exist because I have played on them with my friends who live close to them. I don't know if this is just a bug with the new game or if I'm doing something wrong. I've tried disabling cache and resyncing cloud but nothing changed. I would like to be able to play on Washington servers and I think this is why I'm unable to connect to them when solo queuing. They will sometimes show up in the geofilter but I'm still never able to connect to them.

Hi, I am getting inconsistent lobbies with the geo-filter. I am connecting to lobbies outside my geo-filter intermittently and once it starts it doesn't stop until the next day. Is there a way to fix this? I am in Cali and my best friend is in Indiana. I am forcing the Cheyenne server in between us so we can try to ping similarly. It will work great for the first 4 games or so and then it will only connect to cali servers after that. The first 4 servers of the night say 44 or less ping in the search que and then it will drop to 21 or less after a few games and that is when I only get Cali servers. I thought that you couldn't connect to servers outside of your geo-filter? Any insight/guidance would be much appreciated.

Those two things are really at odds with each other. If you want to use the DMZ then just keep UPnP enabled and that will work for the PC

i have a xbox and pc so should i add dmz to the xbox and open ports to pc?

can you reply when you've heard back and they can try force an update because im going to leave it till then as ive tried multiple times and im going to use my regular router till then. thanks

Factory reset again, close the interface then wait 4 minutes before trying to access and you should be able to access fine. I still can't ping you but I'll let them know, maybe they can access, will let you know when I've heard back, likely a few days

dmz is also enabled

when i factory reset then do the upgrade i cant no longer access the interface and it stays stuck

ive just done factory reset from interface, I also did do other steps (when i click factory reset it seems to not do much just refresh the dashboard.)

Did you do the other steps? They are important, I can't ping you so it's likely they've not been done which means they won't be able to access to force the upgrade. Sounds like you're rebooting by unplugging the router which can cause it to lose settings if you haven't rebooted via the interface at all (that acts as a hard save). Factory reset from the interface though, then try to upgrade.

ive enabled remote access can you please help as nothing else has worked. thanks and i cant reboot as all settings reset

Factory reset then try to upgrade again please as soon as you can access the interface. If it doesn't work please follow my previous instructions about making your router accessible and then I can see if a colleague can push it through for you.

I've only just got round to doing this now, tried to update and still won't is there anychance of someone forcing the update for me with remote access at all if I can enable this?