All Activity

okay can you send me the like of the latest version firmware because i didn't found it again

Re-upload the firmware from that page and then see if its more stable after that please

We don't give out any details about future updates or products and I suspect Telstra would be the same regarding any products until they were ready to announce them but of course we are continuing our partnership and continue to work on updates for the supported products.

Good to hear! As above you can upgrade and you shouldn't get the issue as long as you don't factory reset but if you just want to be safe then probably best to stay on the firmware you're on.

Telstra Smart Modem 4 currently runs DumaOS 3.3, are there any plans to release DumaOS 4 for this modem?

diagnostic-report-2026-07-09T17_53_49.378Z.json

this isnfrom mobile and same from desktop

Please follow @Netduma Frasersuggestions above. I can only speak on the BGW 320-500 ports. On the AT&T BGW320-500 gateway, the yellow and blue Ethernet ports are both for connecting your wired devices, but they support different maximum speeds: Yellow ports (3 ports) – Standard Gigabit Ethernet Maximum speed: 1 Gbps (1000 Mbps) Also works with 10 Mbps and 100 Mbps devices. Blue port (1 port) – Multi-Gig Ethernet Maximum speed: 5 Gbps Compatible with 10 Mbps, 100 Mbps, 1 Gbps, 2.5 Gbps, and 5 Gbps devices. If your internet plan is 1 Gbps or less, there’s usually no performance difference between plugging into a yellow or blue port unless your device has a multi-gig Ethernet adapter. I have my Netduma pugged into the blue port of the BGW 320-500 and all my other devices plugged into the Netduma R3 ports.

Thank you. There have been no disconnects since I did the work around Tuesday night. I'm on 4.0.402, is it worth just staying on this or if I upgrade is it likely to cause issues again? I'd rather stay on old firmware and have a reliable connection.

I don't know what the blue/yellow ports correspond to on the ATT router so I can't answer that. You don't need to change those advanced settings options. You can leave the lease time at the default for now. Are ALL devices connected to the R3? Have you entered your speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What game are you playing? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter?

Good advice above - what do you actually see when trying to access the interface from a web browser?

@PharmDawggdo you mind sending a list of what to toggle on or off for best router performance for like warzone gaming? I heard things like telemetry off helps ease router cpu load. Just feels like every time I run a buffer bloat test even dropping it at 70% connection still not good. Maybe what troubleshoot advanced settings you have on or off? Thanks as I’m trying to figure out why I’m constantly dying when I know I have the upper hand. For example shoot first then die if that makes sense knowing I should’ve won gunfight. Also curious when putting att router in passthrough mode what should I set passthrough dhcp lease time to?

@Mohamed87Did you try on desktop and see if it lets you log in normally? If you’re getting an error prompt, then post logs on the forum.

i tried but it didn't work

@Mohamed87Did you try login through browser instead and see if that works?

dear customer service i had an issue with the mobile app i can't access it several times per day and i must restart the ont and duma R3 router to access the app my connection is dmz between 2 routers

It doesn’t really matter. I have the same setup. Because you only have the 1gbps plan connect to the yellow. The blue port is only pushing 1gbps speeds if it is even active at all. So know that if you decide to upgrade 5 gbps plan I would connect to the blue port but know that the r3 only has 1gbps ports. You would be limited. Also the R3 theoretically get 1gbps. I believe the ports maxes out at “950mbps” if that. I believe the hardware limits these R3 speed capabilities Hope this makes sense.

So the blue or yellow port on att router?

Good to hear you've tried the workaround, that does seem to fix it for those that have tried. In regards to how you were setting it up above then if the HG is handling PPPoE then the static details on the R3 would be local, not using your public IP details. You can check on the HG for the IP that it's giving the R3. Likely though for DHCP to work set it all up then reboot the HG, wait 2 minutes then reboot the R3, wait 4 minutes and I suspect that'll sort it.

You should connect the R3 WAN/blue port to one of the ATT LAN ports for it all to work correctly

Hello just curious I have att 1000mbps internet plan speeds. When setting in ip passthrough for netduma r3 should I plug Netduma r3 into att bgw320-500 router blue or yellow port? I know Netduma only has the one wan port. I heard there’s a difference in performance.

You are welcome. In my specific scenario, the disconnection would still occur. Your scenario could be different. My DSL line would drop or resync, causing a brief disconnection of approximately 45 seconds. Other routers would automatically reconnect approximately 45 seconds after the disconnect, but the disconnections still occurred. The R3 no longer automatically reconnects after a factory reset if you are running a version later than 4.0.41. You could try your ISP's router, if you have one, and see if the issue persists. However, unless you are actively using time-sensitive applications, it will be harder to notice. For the workaround, you should be able to upgrade to any newer firmware if you factory reset while on v4.0.41, and then avoid any further factory resets.

If I tried another router the issue wouldn’t happen though so surely it’s an issue on the R3? I have tried your work around and currently on 4.0.402. will see how it goes for a few days thanks for your help.

It is my understanding that the disconnection isn’t caused by the R3. The issue is the failure to reconnect. I never noticed any time-based disconnects. The disconnects I did notice were when my DSL line resynced or when I restarted the modem, requiring me to restart the R3 to regain connectivity. If this bug did not exist, the source of the disconnect would likely still affect most online games, resulting in disconnections from servers. This, of course, is all if it is the same bug I experienced.

I’ve just found your post. I didn’t realise this was affecting so many others. I also didn’t notice it was 24 hours difference for each disconnect. It worries me as im a big online game and dont want this affecting that unless I schedule a reboot every morning so hopefully it goes down in times im not playing!! I really don’t want to do this! I might try your work around, I have nothing to lose.