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I don't know if the server is available/active as we haven't tested it yet but if it was and not visible then it is likely mislocated on the map so we'd need to find where it is and then correct it

Do you actually see the server on the Geo-Filter map to connect to? Disable Geo-Latency and Ping Assist to force servers within your radius

Which test is which? If you're not getting your speeds directly connected to the modem then there isn't anything the router can do, you'll need to sort that with them first

Go to Troubleshooting > Advanced > Developer Options then for BI Classification toggle that to off (I assume you have it enabled currently as it is by default), then with her device prioritized see if it then works as expected please

"The company has added an official server in Saudi Arabia, specifically in Dammam. In programs like NoPing, I can connect to it directly, but Netduma forces me to connect to the India server. I've tried all solutions on Netduma to no avail. My ping with NoPing is 35–40 ms, but without it—using Netduma—it is 90–100 ms. Please update the servers, and thank you."

Hello, for a long while now my speed on LAN and WiFi have been very very slow, i used to get 500mbps download and around 30mbps upload before upgrading to a 1gig plan through my ISP, now I can barely install small updates without having to leave my PC on overnight, I've turned off QoS, redid the setup after factory resetting 6+ times, called my ISP, tested my modem via ethernet and updated/downgraded to various different firmware versions I'm lost on what todo, attached will be my speed tests on LAN, both WiFi bands and LAN connected straight to my modem. Currently all settings are default besides QoS is turned off. ISP: Spectrum Modem: Arris Surfboard SB8200 Router: Netgear Nighthawk XR500

Her Laptop does connect to a company VPN, she is unsure of the exact VPN her company uses she thinks its global connect.

Thank you, I understand the difference between Ping Heatmap and Geo-Filter. However, my issue is not only that Istanbul is missing from Ping Heatmap. I have already tested this using the Geo-Filter with the radius centered directly on Istanbul. I also excluded Poland and Frankfurt from the Geo-Filter. When I launch FC 27 and search for an opponent, the Geo-Filter does NOT show any active connection/server in Istanbul at all. The only nearby connection I can see is located around Rhodes. So my question is: if the Istanbul FC 27 server is available and active, why does it not appear as an active connection on the Geo-Filter when Istanbul is the only allowed area? I have also seen another Turkish user reporting the same behavior: selecting Istanbul but being connected to Rhodes or Frankfurt. I can provide a full-screen screenshot of the Geo-Filter while FC 27 is searching for a match, as requested. Could you please check whether the Istanbul FC 27 server/data center is actually being detected by the Geo-Filter on XR1000/DumaOS?

The new app update is live on Android now if you have an applicable phone you can try with. Can you provide a screenshot of how you've setup the VPN please? For Geo-Filter disable Geo-Latency and Ping Assist and it will adhere to your radius.

That's Ping Heatmap which is a list of pre-added servers that gets outdated and has to be manually updated, it doesn't mean it's not visible/connectable on the Geo-Filter which will show available connections

Okay keep us posted. Is she connected to a work VPN by any chance?

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? How is the PC connected, via ethernet or WiFi? How have you setup the Geo-Filter?

The ping heatmap doesnt work on the app but later discovers it works on the webapp. But the vpn when connected doesn't really change the location of the device or the playstation location. So yeah ping heatmap not working on the mobile app, geo filter doesnt fully lock you to a server and the vpn doesnt change location

the istanbul server is not visible !!!!!!!!!!!

I prioritized her computer last night and she said it cut out today. I will put the CC sliders and 70% DL/UL and I have always kept it on auto. Thanks for the help

Need Help setup Netduma r3 for any game. I'm having issues with games like BF6 and Call Of Duty registering hit detection and want the truth on what is the recommended settings base on play testing and knowledge of packets and the internet. Also the recommended settings for my computer when it comes to DNS(Should it be default or uses other popular DNS?). I play On PC. See every body else play ok me it seems bullet damage is lower than most people. Watch all kinds of people on youtube play and seem ok or pro at the games and myself is ok but i know something is off in games i play with other people and seeing these problems like punishing the player for being Ok. Im pretty sure its the internet and maybe the router setup wrong. just running out of ideas and understanding because im not sure what to trust or believe.

Please provide a full screen screenshot of the Geo-Filter page showing what you're seeing when this happens

I have the same problem, also when I enter the game it is not recognized and the server does not appear on the map while searching the game

Also set CC to 70% for download/upload on auto and see if that helps please

FC 25 will apply to FC 27 as well but we will be testing/updating for the game where necessary. The Geo-Filter shows any connections whereas heatmap has a list of servers so we need to update that list. You should be able to connect to/see it on the Geo-Filter to ping.

Could you clarify more specifically about what is happening?

Mine doesnt work since the update and the VPN too doesnt work anymore

I have the Netgear CM1000 as my modem. All devices are connected to the R3. 500/20 I have had a little bug that if CC is enabled I will not get my full speed ( it seems to throttle it even with speed test bypass enabled) I will get full speed with CC turned off. I have manually put my speeds in and the CC is 95% DL and 100% UL which was set from the optimize my ping test. I will try to prioritize her device and see when happens.

Hello NetDuma team, I am using a NETGEAR Nighthawk Pro Gaming XR1000 with the latest firmware, V1.0.3.88. I have noticed two issues with EA Sports FC 27: FC 27 does not appear in Ping Heatmap / the game list. FC 25 is available, but FC 27 is missing. The Istanbul EA game server/data center is not visible on the Ping Heatmap map. I am located in Romania and use DIGI 1 Gbps internet. When playing FC 27, matchmaking is often routing me through Poland, with significantly higher latency than I would expect. I would like to be able to see and test the Istanbul EA data center in Ping Heatmap. Could you please confirm: Is FC 27 going to be added to Ping Heatmap? Is the Istanbul EA data center currently supported/detected by DumaOS? If Istanbul is supported, why is it not visible on the Ping Heatmap? Is there any configuration or update required on the XR1000 to detect it? I can provide screenshots, diagnostics, router logs or any other information you need. Thank you.