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i tried but it didn't work

@Mohamed87Did you try login through browser instead and see if that works?

dear customer service i had an issue with the mobile app i can't access it several times per day and i must restart the ont and duma R3 router to access the app my connection is dmz between 2 routers

It doesn’t really matter. I have the same setup. Because you only have the 1gbps plan connect to the yellow. The blue port is only pushing 1gbps speeds if it is even active at all. So know that if you decide to upgrade 5 gbps plan I would connect to the blue port but know that the r3 only has 1gbps ports. You would be limited. Also the R3 theoretically get 1gbps. I believe the ports maxes out at “950mbps” if that. I believe the hardware limits these R3 speed capabilities Hope this makes sense.

So the blue or yellow port on att router?

Good to hear you've tried the workaround, that does seem to fix it for those that have tried. In regards to how you were setting it up above then if the HG is handling PPPoE then the static details on the R3 would be local, not using your public IP details. You can check on the HG for the IP that it's giving the R3. Likely though for DHCP to work set it all up then reboot the HG, wait 2 minutes then reboot the R3, wait 4 minutes and I suspect that'll sort it.

You should connect the R3 WAN/blue port to one of the ATT LAN ports for it all to work correctly

Hello just curious I have att 1000mbps internet plan speeds. When setting in ip passthrough for netduma r3 should I plug Netduma r3 into att bgw320-500 router blue or yellow port? I know Netduma only has the one wan port. I heard there’s a difference in performance.

You are welcome. In my specific scenario, the disconnection would still occur. Your scenario could be different. My DSL line would drop or resync, causing a brief disconnection of approximately 45 seconds. Other routers would automatically reconnect approximately 45 seconds after the disconnect, but the disconnections still occurred. The R3 no longer automatically reconnects after a factory reset if you are running a version later than 4.0.41. You could try your ISP's router, if you have one, and see if the issue persists. However, unless you are actively using time-sensitive applications, it will be harder to notice. For my workaround, you should be able to upgrade to any newer firmware if you factory reset while on v4.0.41, and then avoid any further factory resets.

If I tried another router the issue wouldn’t happen though so surely it’s an issue on the R3? I have tried your work around and currently on 4.0.402. will see how it goes for a few days thanks for your help.

It is my understanding that the disconnection isn’t caused by the R3. The issue is the failure to reconnect. I never noticed any time-based disconnects. The disconnects I did notice were when my DSL line resynced or when I restarted the modem, requiring me to restart the R3 to regain connectivity. If this bug did not exist, the source of the disconnect would likely still affect most online games, resulting in disconnections from servers. This, of course, is all if it is the same bug I experienced.

I’ve just found your post. I didn’t realise this was affecting so many others. I also didn’t notice it was 24 hours difference for each disconnect. It worries me as im a big online game and dont want this affecting that unless I schedule a reboot every morning so hopefully it goes down in times im not playing!! I really don’t want to do this! I might try your work around, I have nothing to lose.

When I was experiencing the R3 WAN not reconnecting, I looked into handling PPPoE on the HG612 but saw reports of poor performance, so I opted not to bother. I did discover a workaround to remediate the bug. I have shared the solution with others, but it has proved to be a hassle. You could try daisy-chaining them together: HG612 > Replacement Router > R3.

Any idea anyone? The DSL disconnected again today and I had to reboot the duma to fix. Really want to get to the bottom of the problem. I factory reset the R3 too and it’s still occurred. I’m going to try an old router I have. Input PPPoE details into the HG612 and see if the replacement router works.

Hi @jorgelcd Can you send me a DM please and we'll work out a timeslot you're available and i can try and push an update to it. I've tried a few times now and have been unable to access it.

You'll regret I asked that Fraser.. I'm having a nightmare. So, HG612 unlocked and I'm able to get ont he GUI. The original default setup in bridge mode looks like this the below. The R3 works 'fine' (apart from the random discconects) with PPPOE details input on the R3. I created this WAN connection on the 612: All seems okay on tthe modem, the DSL is connected etc. I then go to Settings>WAN on the R3 and encounter issues. I first tried DHCP first but got nowhere with that. I then chose Static, set the DNS servers as 8.8.8.8 and 8.8.4.4 and this is the bit I'm sure of. I used whatsmyip to give me my external IP address. I'm going to use a fake one, just so you can check my setup. Does this next look right? Internet port shows connected but internet status was always offline. What am I doing wrong?

Do keep us posted!

Due to your location the biggest factor for you is going to be the routing your ISP is using, if you've got all your local congestion sorted and you've double checked that in game you're getting similar pings while directly connected to your ISP modem/router then that will be the issue. In that case if it is, I don't normally recommend it but something like Exitlag for example may help you get better routing to the game servers and allow for a better ping.

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Hello can i have access to the last beta please

Hi Fraser, I'm connecting from Puerto Rico, which is why it's so hard for me to understand why the Florida (Miami) and Atlanta servers are showing such high ping. Normally, my connection to those servers is around 50–60 ms, never lower than that, but seeing all of them consistently above 90+ ms is very unusual.

Thanks. Strange that it’s happening now? I will try and unlock the HG612 tonight when I’m allowed by the family to take the internet down 🙄

Your issue sounds like it could be a known bug with PPPoE on the R3, where if the connection is lost, the R3 WAN stays disconnected. If this bug is what you are experiencing, then using the HG612 to handle PPPoE should be a solution.

HG612 and Netduma have worked fine since the release of the R3. This suddenly started happening so no haven’t factory reset the R3 I’m going to try adding PPOE details in the HG612 tonight and test how that works