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Thanks. Strange that it’s happening now? I will try and unlock the HG612 tonight when I’m allowed by the family to take the internet down 🙄

Your issue sounds like it could be a known bug with PPPoE on the R3, where if the connection is lost, the R3 WAN stays disconnected. If this bug is what you are experiencing, then using the HG612 to handle PPPoE should be a solution.

HG612 and Netduma have worked fine since the release of the R3. This suddenly started happening so no haven’t factory reset the R3 I’m going to try adding PPOE details in the HG612 tonight and test how that works

Does 'setup' here refer to the HG612 and R3? Have you factory reset the R3, and if so, did it start occurring afterwards?

Hello, can i have access to the new firmware beta please ?

It's also a BT Openreach Huawei EchoLife HG612 FTTC VDSL Fibre Modem, not a Draytek as I assume. I'm not sure if this is configurable tbh. Edit: Having looked into it, sounds like you can can unluck the modem and configure so I will try this and report back.

Pure modem unfortunately. I have had this setup for years without any issues so not sure why it's suddenly occurring now.

We don't have any specific recommendations for a router to use in this setup but any should work just fine in that scenario!

You need filtering enabled otherwise it's not doing any filtering to your desired area. Then it's likely Geo-Latency is enabled so disable that then once you've made those changes you should be able to filter.

The logs don't seem to indicate why it's happening just that it is losing the connection. Is the Draytek a pure modem or can you have it handle PPPoE instead of the R3 to see if you then lose connection in that configuration?

Disabling the firewall completely would be the disable entire firewall option but you don't need to do this, putting the router in the DMZ bypasses the hub firewall for that device

Hello, I ran an R3 from late 2025 to May 2026 on a 900/120 Openreach UK PPPoE line and got excellent results (A+ bufferbloat, only +0-2 ms added latency). Before that I was on a C grade with constant lag. A disabled family member who had two small strokes moved downstairs into a hospital bed for safety. Previous renovations that included knocking down walls and adding ceiling beams etc, caused WiFi coverage became poor on the far side of the house. The R3 was the only router that could reach part of the room with a weak but workable signal. We tried a TP-Link WiFi extender, but it didn’t work well with their streaming setup. So we move towards eero mesh. Because I didn’t have safe desk space to run the full ISP router → R3 → Eero chain, I replaced both the ISP router and the R3 with a full Eero mesh (Eero gateway + Eero 6 nodes). This solved the coverage problem, but has re-introduced noticeable bufferbloat and latency spikes during gaming, even with eero’s SQM enabled. My family member is getting their own extension with dedicated FTTP line soon, so this setup is temporary. I’m planning to go back to the R3 for its much better latency performance. Since I no longer have an ISP router, I need a replacement PPPoE router to sit in front of the R3 without bottlenecking it. Any recommendations or advice? (previous router was fritzbox). Thanks

Hello i have tried setting it for cali servers (im na east) and also connecting to eu servers. Everytime i do I still connect to east servers. I have steady ping disabled and filtering disabled. Ive seen to enable strict mode? But cant find that option anywhere.On version 4.0.540

Okay, I'll be waiting to hear from you.

Hi all, I have an issue that is procuring most days where the WAN adsl connection is disconnecting. I reboot the R3 and connection is restored. anyone know why this can be happening? I’ve attached the logs of the most recent reboot needed to restore connectivity (14:08 it lost connection) The gui is always accessible on the R3 and know it’s the same issue every time as I go to settings>WAN and it says internet port: disconnected and the PPOE details are not visible. For reference happened on older and the new firmware. There is a draytek moment that provides adsl to the r3 R3_2026-07-05T130926.021Z_logs.txt

Anyway , do i completely disable the firewall on sky max hub ? Can’t Rember what I did previously tbh been some time 1. R3 - Dmz , all set up in the sky hub , up up reserved etc etc > Xbox > geo filter etc etc that’s all the same working perfectly as normal only thing I’m like can’t remember if I completely disable firewall on sky hub max as different router to EE wifi7 mesh 1. Do I leave medium security on yes or no ? 2. do I do custom security and disable completely firewall yes or no thanks kindly

There isn't much else I can suggest, you have another topic on the matter where we're waiting to remotely upgrade you to see if that will help, another topic doesn't mean I have any more solutions for you. I'll check in with the team on Monday

No ETA but I've given you Early Access to try it, the latest version is quite stable https://forum.netduma.com/forum/151-netduma-r3-early-access/

When will the mythical firmware update be available to all?

I am disappointed with your stance on this matter. I bought the router with my brother—who is a gamer—and it was working perfectly. Since he moved to another country, I decided to keep the router; however, not wanting to retain his network settings, I performed a factory reset, and that is when the problem began. I need your support to resolve this issue. I have been trying to get this fixed with you for a month now without success. Honestly, I have never experienced anything like this with any network device I’ve ever bought. I have worked in IT for over 20 years, and I have never encountered a situation like this. Note: I was the one who set it up at my brother's house.

Buying second hand is always a risk, it's likely they were having issues which is why they sold it in the first place, I'd suggest you return it to them utilizing the return policy on the applicable marketplace. It's almost impossible for me to give you a reason for an issue occurring when I have no idea what kind of state it was in initially even if it seemed to be working fine. As per your other topic there isn't any specific recovery procedures and we're waiting on a developer to remotely upgrade you. It's not bricked as you are able to access the interface to get logs but it does appear you have an unfixable kernel error that even if you get better access to the router features will still likely cause you issues so I would highly suggest you return it.

Hello Netduma Team, I would like to express my frustration regarding my Netduma R2. I purchased this router second-hand and it was working perfectly when I received it. Since it still contained personal information and settings from the previous owner, I decided to perform a factory reset using the reset option available in the router's own web interface. Unfortunately, after the factory reset completed, the router never booted correctly again. What is most disappointing is that I did not use any unofficial procedure, custom firmware, or advanced configuration. I simply used the factory reset function provided by the router itself for its intended purpose. It is very frustrating to invest in a premium and expensive product and then end up with an unusable device after performing a standard factory reset. Could you please explain why this happened and whether there is an official recovery procedure available? At the moment, it appears that the factory reset has effectively bricked the router. I would appreciate any assistance in recovering the device. Attached is the error log. Thank you. logs (5).txt

Added https://forum.netduma.com/forum/144-netduma-r2-early-access/

Hello. May i please be added to the early access firmware for netduma R2 Thank you

Ok, I'll give it a try once I'm home and I'll let you know