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Hi guys, fairly new here and kinda useless with all this router stuff so please bear with me. My R2 has a habit of disconnecting from the internet, and I realised my firmware is well out of date. However when I try and update to the latest firmware, I just get the usual buffering icon and thats it. I have included the file I believe is the latest update. Any help or advice appreciated. DumaOS-R2-3.3.280.sig

Ok, Thanks for helping me out this far for the issue T'm having.

Okay so it looks like you do have a CG-NAT which could be the reason Ping Optimizer isn't always working, there isn't anything we can do about that unfortunately

1 4 ms <1 ms 3 ms *b*n***.*** [*.*.*.*] 2 * * * Request timed out. 3 12 ms 5 ms 3 ms *.*.*.* 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. This is what I'm getting from the link you provided, I just removed my ip address from the results.

That shouldn't affect your ability to access its interface though - when you were trying to access the XR were you connected to the XR directly via WiFi or ethernet or were you connected to the BT hub still? If the latter then it makes sense and you wouldn't be able to. You could give the XR a static/reserved IP on the BT hub which could help and then put it in the DMZ.

Have you entered the speeds you paid for/expect? Where are you testing the speeds exactly? Are ALL devices connected to the R3 or do you still have some connected to the gateway?

As above CG-NAT could affect it, you can see if you have that by following this guide: https://support.netduma.com/docs/dumaos-3/open-nat/#cg-nat

I think that's more of a question for EE, I would have thought they would have done testing to ensure the different types of products they have work well together. Disable AWP, does optimiser then appear to give you more options? Also disable optimiser then re-enable it to see if that works.

Not getting full speeds I am missing about 200 mbs I pay for a 1GB up and down I am wired from my gateway from xfinity to my duma to my pc

I am pretty sure i know what is doing it now, i just moved in to a new build house and there are strict rules on no holes in the walls for the first year so we have had to put up with a pre installed bt line, not great but it is only for a year, anyway it hooks up through the wall in a ethernet port to the front room which is where i plugged in my XR 500 as normal BUT it is a bt smart hub 3 which does not play nice with it, i tried shutting off the dhcs and the wireless on the bt hub to try and remedy it but that just switches them all back on anyway as soon as i hook up the xr 500, i was thinking about plugging the xr500 straight into the line instead of the bt hub to cut it out all together but i have no idea what i have to change on the xr500 to make it go smoothly. So basically i reckon this problem is purely because the bt smart hub 3 does not like another router being placed in it like earlier models, any ideas would be great :).

CG-NAT… ?

Is advanced web protect compatible with the wifi optimiser? All I get now for the wifi optimiser is connect to your home wifi network to use WiFi Optimiser. I am already connected. The only difference is that I recently activated advanced web protect.

Sorry, but I don't play COD or any FPS games. Currently playing Gundam Battle Operation 2 and that game doesn't have an option to show open or moderate.

That means you're behind a router so could be open but not necessarily, does any game like CoD show open or moderate, strict?

What web browser are you using? Are you accessing via HTTPS or HTTP? Use it in an incognito window and ensure you're accessing via HTTP, also try both the IP 192.168.1.1 or 10.0.0.1 unless you're changed it and routerlogin.net When did it start happening, after upgrading, changing a setting etc?

No it doesn't mean anything, no cause for concern!

Thanks for the kind words, appreciate it!

Does this every single time, internet is fine but i cannot change anything in duma os, i have reset it by holding the reset for 30 seconds like 5 times now and it lets me do all the menu stuff until i close the web browser, upon trying to reopen it via the browser i get this every time.

Not sure if it's an issue but I see the light on port 1 with Lowe intensity than the other ports does that means something? Image 1: pc1 connected to port 1 and pc 2 to port 2 Image 2: pc 1 connected at port 3 and pc 2 still on port 2 both have same intensity The bright is different comparing port 2 and 3 that comparing port 1 and 2 Also internet light is low not as bright as others not quite sure what it means Thanks in advance

Your very welcome and thank u and the rest of the dev team for all the hard work y'all put into making the netduma routers possible

I'm getting NAT type 2.

Okay so it's probably just mislocated on the map, don't worry about it, we'll get it sorted in a cloud update, thanks for the report!

It could be that blocking it, do you get an open NAT through the R3?

Are you unplugging the router from power frequently/using an incognito window every time you access the interface?

No nothing specifically, you can upgrade the router right away, any questions just ask!