All Activity

This is your topic now I just meant in general and going forward. In your topic about the issue you just referred to, we offered, even though you were outside the warranty to provide a replacement for you, you just needed to email us. That was 2 years ago. Checking emails you emailed us last month about this and at the time I replied saying "You weren't left without a resolution, it does say there that we would arrange a replacement for you. However, as you've waited 2 years to contact us a replacement is now no longer possible, we don't sell the R2 anymore and don't have any spare. We also don't provide a repair service. I can offer you 30% off an R3 if you're interested but that's the best I can do now. You could sell the router as spares/repairs on eBay." A month on that hasn't changed. We do care about customers being happy, that's why we originally offered to replace it outside of warranty.

Remember that everything started with the back button being unable to do a hard reset. it seems that the router's firmware was wiped out. Please advise how to send it over for repair. I don't care whether is out of warranty, I can pay for the repair. Do not offer me to buy a new one for 30% off. I would be expecting from you a better response for you to fix this router. This router wasn't cheap...do you understand that? The least you can do is own your brand and help me believe again in your brand so I can be happy. Yet I feel Duma does not care about customers being happy with the product unfortunately.

topic submitted. Please respond as i want to install this firmware myself.

I'm not sure what you mean but it's impossible to delete the firmware from the router. Could you clarify what you mean exactly? Can you provide a screenshot? It's a support forum so you should make a topic to get help with your issues, I get lots of PMs and it's not possible to respond to them all, it's far better to make a topic where I can see it and other people can help too.

Hello, Is there a way to get support with re-installing the firmware myself. After following the instructions from previous support from this blog it lead to deleting the firmware. I am wondering whether there is a way to re-install the firmware myself. I tried to look for answers on the internet yet there is little to no knowledge. Hope this time I can get an answer. I hope is not the "Fraser" guy who loves to ignore my messages. Thanks.

Ideally on a PC but from that screenshot it looks like you have filtering off for the device, scroll up and check the device has filtering switched on

Must loaded into a game following the steps above and this is what I get.

Is that what you mean mate ?

Added

https://www.downloads.netgear.com/files/GDC/XR1000/XR1000_UM_EN.pdf Page 29 for PPPoE Page 120 for VLAN I don't have an XR1000 to hand currently to provide a screenshot

Hi can I please be given access?

Potresti farmi screenshot di quello che devo fare?

Can you provide a screenshot of the map showing what you're seeing please?

Thanks for the reply Fraser, I’ve tried all the above and even factory reset the router and it still didn’t work, it keeps putting me in EU servers.

Go to Settings on the router and its the first page, say you need a login and enter those details. Then there is a separate VLAN section in settings where you can enter that number.

Presumably you're connecting most of the devices to the Giga hub given your speeds, that is why you can't seem to stabilize the bufferbloat test more as the router is not controlling your entire network. It's also kind of unnecessary for you to run the test through the router as it's only capable of 1Gbps so a third of your connection so you won't be able to saturate your connection (which is when bufferbloat happens) assuming you're doing downloads through the giga so I wouldn't worry about the results at all

Potresti aiutarmi? Io ho questo come impostazioni ma non so dove inserirle. Puoi guidarmi? Tipo connessione: PPPoE Username: timadsl Password: timadsl VLAN ID: 835 (da attivare nelle impostazioni avanzate WAN)

answes above

That's when you're launching the game, wait in the lobby until they disappear then follow the instructions and you'll just get 1 appearing

Do you require PPPoE/VLAN/DHCP Identifiers for a connection? They should have given you instructions on what is required

That is very strange! I can't think why that would be, how you're playing it shouldn't really make a difference. Just in case it helps for whatever reason do this: Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client It's essential the Geo-Filter is enabled before the game client or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working.

You will use but the XR300s are out of service, meaning they're on an old firmware version and are no longer updated. The cloud (used to keep servers up to date) I don't think will work with it any longer so it may not work very well. Also your issue may be due to ISP peak time congestion, in which case the Geo-Filter (server selection feature) likely won't help you.

It doesn't work for me and there are a lot of yellow triangles. How do I know which one? Can't you solve the problem in another way?

Ciao. Ho installato la fibra e non riesco a collegare direttamente il router all'ont come mai. Potresti aiutarmi con XR1000 ?

Allora per me la soluzione è stata attivare il ping assist per far trovare al gioco le partite con ping più alto.. perché su questo black ops 7 i ping sono aumentati un po' , quindi facendo così sale la ricerca del ping e te le trova ... Prova così poi lo puoi disattivare