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Is geo latency turned off? Post a pic of the geo filter settings if you can.

Hi, I am getting inconsistent lobbies with the geo-filter. I am connecting to lobbies outside my geo-filter intermittently and once it starts it doesn't stop until the next day. Is there a way to fix this? I am in Cali and my best friend is in Indiana. I am forcing the Cheyenne server in between us so we can try to ping similarly. It will work great for the first 4 games or so and then it will only connect to cali servers after that. The first 4 servers of the night say 44 or less ping in the search que and then it will drop to 21 or less after a few games and that is when I only get Cali servers. I thought that you couldn't connect to servers outside of your geo-filter? Any insight/guidance would be much appreciated.

Those two things are really at odds with each other. If you want to use the DMZ then just keep UPnP enabled and that will work for the PC

i have a xbox and pc so should i add dmz to the xbox and open ports to pc?

can you reply when you've heard back and they can try force an update because im going to leave it till then as ive tried multiple times and im going to use my regular router till then. thanks

Factory reset again, close the interface then wait 4 minutes before trying to access and you should be able to access fine. I still can't ping you but I'll let them know, maybe they can access, will let you know when I've heard back, likely a few days

dmz is also enabled

when i factory reset then do the upgrade i cant no longer access the interface and it stays stuck

ive just done factory reset from interface, I also did do other steps (when i click factory reset it seems to not do much just refresh the dashboard.)

Did you do the other steps? They are important, I can't ping you so it's likely they've not been done which means they won't be able to access to force the upgrade. Sounds like you're rebooting by unplugging the router which can cause it to lose settings if you haven't rebooted via the interface at all (that acts as a hard save). Factory reset from the interface though, then try to upgrade.

ive enabled remote access can you please help as nothing else has worked. thanks and i cant reboot as all settings reset

Factory reset then try to upgrade again please as soon as you can access the interface. If it doesn't work please follow my previous instructions about making your router accessible and then I can see if a colleague can push it through for you.

I've only just got round to doing this now, tried to update and still won't is there anychance of someone forcing the update for me with remote access at all if I can enable this?

With PPPoE CC doesn't work as well, if you're able to have the ISP modem/router handle PPPoE instead then it will work better. No you can ignore those settings MTU is not going to improve anything either and will be set to the default 1500 which I believe is needed.

Exactly as above!

Your order has been cancelled, we've emailed you

I've emailed to have my order cancelled but I haven't had any response. Cancel it please.

Hi, I’m looking for advice on fine-tuning my XR1000 to achieve a consistent Grade A+ for eFootball. I am running firmware 1.0.2.86 and have already performed a factory reset. Connection Specs: Type: Fiber (PPPoE directly on XR1000). Actual Speed (Uncapped): ~600Mbps Down / ~100Mbps Up. Base Latency: 7ms. Current QoS Setup & Test Results: Bandwidth Settings: Set to 500/100 (Manual). Congestion Control: Always On, set to 70% for both sliders. The Result: I'm getting Grade A with +30ms Download Active latency. The Issue: Even with 500Mbps set as base, the Waveform test still pulls ~587Mbps, suggesting the congestion control isn't fully clamping the spikes. Questions: Is there a known issue with CC not strictly enforcing limits on this firmware version? Are there any specific WAN/LAN settings (IPv6, SIP ALG, etc.) I should toggle to stabilize "Active" latency? What is the recommended MTU for PPPoE on the XR1000 to minimize fragmentation during heavy load?. Attached are my Heatmap and latest Bufferbloat results. Any insights would be appreciated!

Putting a device's IP into the DMZ is the same as port forwarding ALL ports for that device. It essentially lets through all traffic but opens you to some risk as all ports are open, should a would-be hacker wish to try and connect. I would recommend putting consoles into the DMZ but not a PC for example.

is DMZ same as port forwarding ? and is it recommended

Please provide a screenshot of what you're seeing after doing this and a screenshot of the settings I've mentioned. There are lots of videos on YouTube that will help if you need it but if you provide the screenshots like I mentioned I'll be able to tell what is happening

ok.. like i said is not working i have like a week trying and trying.. i need more specific help or video that show how to do it.. otherwise i need to return it back thanks

It's almost certainly due to what I've mentioned there, make sure to go through it all again, double check and see what happens. If not please provide a screenshot of what you're seeing after doing this and a screenshot of the settings I've mentioned. We don't do any kind of live support like that.

i did everthing like you tell me but still not working there is any way to help me with discord or anydesk?

To force servers you need to do the following: It's essential the Geo-Filter is enabled before the game client (e.g. Steam etc) if on PC or platform (e.g. Xbox, PlayStation) or the game have been launched. If you change Geo-Filter settings when you're on the game then you will need to restart the game for those changes to take effect, otherwise it will use the previous Geo-Filter settings and appear not to be working. For settings ensure Ping Assist and Geo-Latency are disabled in the Geo-Filter menu that can be found by clicking ⋮ in the top right hand corner of the page and go to Settings. Strict Mode should also be enabled, it is enabled by default so if you haven't disabled it you can ignore it. If you have disabled it or want to check it can be found in the same Settings menu as above or in Settings > Troubleshooting > Advanced > Developer Options depending on your firmware version. Fast Search should also be disabled which it is by default so can be ignored if you haven't changed it, otherwise this can be found in the same place.