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I will try to get them from a pc next time it happens. Am I able to get the logs hours after it happens? My wife is not tech savvy, that’s why I set it up on her phone to grab the logs when it happens. I can get the logs when I get home but will be sometime after it happens.

You don't need to get the logs from a phone/a device that just had the issue, grab it from a PC next time it happens (don't reboot before getting it) and hopefully it'll have more information this time

Do a factory reset on this firmware, it shouldn't be needed but it is a big jump from the previous one so may help clear any remnants. How does the Geo-Filter become inactive exactly? Are you changing Geo-Filter settings while on the game? May be best to go back to DHCP/DMZ then for the moment while we continue to improve PPPoE.

Thanks for posting about your experience, your kind words and your feedback! Backing up/restoring your config is something I'd like to see as well and it has been requested before so it is on a list for potential integration in the future.

Are you getting just as high latency connected direct to your modem when playing? Did it start after changing any setting/your physical setup?

Hi! Long time reader - first time poster. First, I'm a fan of your product. I tested the R1, owned the XR500, and now R3. I truly admire the level of software optimization and how intuitive the implementation is; I understand that achieving this is no small feat. From a hardware perspective, it appears highly optimized. designing both hardware and software, is a key advantage. The integration of the 4-core CPU was particularly impressive. I appreciate this efficiency; it is frustrating to encounter gaming routers that rely on under-optimized, ARM processors bloatware-filled and excess memory simply to satisfy flashy marketing demands.. *cough cough* ASUS. I've had the R3 for a of month and I'm very happy with it. The improvements in GeoFilter 2.0 are excellent, and Steady Ping has truly enhanced my gaming experience by providing consistent performance. Given my geographical location, I often have to play on poorly connected servers, but Steady Ping has been a godsend, change my own claims from: "agh how is hitting me around the corner?!, -- my bullets don't make any damage!" to: "Oh wow, OK though I will loose that gunfight, -- OK I'm running sabot rounds now!". The only feature I would like to see is the ability to back up and restore the router's configuration. About the performance of the wireless network; I did notice a reduction in transmission power compared to the XR500. Which doesn't bother me, as a network integrator, I'm very aware that the days when a single router was enough for our wireless devices are over. Especially with the constant iterations and improvements in WiFi, it's easy to become obsolete. Besides, for current needs and where the market is heading: access points or home mesh systems are a proper solution. Anyway, I just wanted to share my experience and above all, thank the Netduma team for continuing to push this product, for making it so affordable with such unique features. Believe me, for those of us who have to import it, every saved penny counts, although honestly, the product is worth it. Muchas gracias y saludos desde México.

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I live in Puerto Rico, and I've been experiencing very high latency on the servers for the past three days. The issue hasn't improved at all. Could someone please help me figure out what might be causing this?

I believe so, my wife got the logs from the web version on her phone on safari since I couldn’t get the app to work on her phone. She has the issue where it cuts out for about 15-20secs then comes back on. Sometimes it happens multiple times a day or other days just once. I have turned off the smart QOS and the geo filter today to see that makes any difference. Thanks for the help.

Hi NetDuma Team, I have been testing the new firmware for the past few days. Here are my findings: Positive: The new firmware has noticeably improved bufferbloat. This is a clear improvement compared to the previous version. Issues: The router disconnects from the internet randomly every day. Sometimes the connection recovers by itself, but more often I have to reboot the router to restore the connection. At least once a day, I cannot access the router's interface. Both the mobile app and the web interface become inaccessible, and the only solution is to reboot the router. During gameplay, the filtering functions occasionally stop working without any changes being made to the settings. The Geo-Filter and other filtering features appear to become inactive, and again the only way to restore functionality is to reboot the router. Overall, the bufferbloat improvement is very welcome, but the stability issues above make the firmware difficult to use on a daily basis. I hope these issues can be investigated and resolved in a future update. Thank you.

Isso que acontece quase todos os dias ao amanhecer no modo pppoe!

Did you get these logs directly after the issue as there isn't much in them and nothing really indicating a disconnect - did you reboot before getting the logs?

Probably more fixes that will help push us closer to the feature update but depends how it works out

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Hey @Netduma Fraser do you know whats gonna be in the upcoming update? any ideas?

Hello unfortunately after updating to the new firmware the problem is still happening. I have attached the logs below.R3_2026-08-03T15_29_31.260Z_logs.txt

Thanks Man!!

I’m a fellow Zen user. 900/105, Open reach. I wouldn’t trust ping optimiser too much. One time it told me 7ms like yourself, the second run said my ping was perfect at 100ms. I’ve managed to get a+ manually. I’m using pppoe but also found fritzbox, I found fritzbox in middle wasn’t ideal. Before testing make sure house is quiet and no downloads are taking place. I would suggest the following: 1)) I strongly recommend going in and switching your mtu/enter in 1492. I had lag and changed only mtu and it improved things. 2)) Hardwired into your R3 - go to Speedtest.net and pick zen from the test servers, do about 3. Go to Speedtest on dumaos admin page > click on three dots > advanced > manually enter the avg download and upload. 3)) Either going to router web admin address or Duma os mobile app. Open up ping optimiser and pick advanced (three dots and advanced again). Scroll down to the congestion control part, click on that you’ll see sliders. 4)) Then open another page on a pc/laptop/series x wired into R3. Google bufferbloat test. Pick waveform option. Starting at 95 and test. Then go down by 10 until you get no added lat. When you get good result, they advise to go up by 5 percent to see if you keep result. 5)) After getting no added lat, I usually do a test via wired device on Speedtest.net and fast.com to note that cc is holding up. Speedtest.net usually shows lat on all bits idle, download and upload. Fast.com will show 10ms unloaded and 15ms loaded. 6)) I would like to add that say 85 down and 90 up on cc, could look great on paper A+ no added latency but doesn’t feel great in game.

IPv6 should be fine on any version really but DHCP & DMZ would be best if you still encounter PPPoE issues on that version

DHCP & DMZ would be my recommendation if you still have issues with PPPoE

It will be because you're pulling the power to restart, if you restart any other way it won't do that

I don't know whats going on but it just seems to always go back to set up. I followed your instructions and after the pulling power restart it just always goes back to set up, yet ethernet and wifi with my settings are working i just cannot get to the desktop for the router i always get set up and it's bloody doing my head in lol. I got the R2 because it was cheap and i cannot afford the R3 at the moment. I will keep trying and i have messaged the person i bought the R2 off so now i will just keep trying hoping 1 time it works. Thanks.

É melhor dhcp e por o R3 na dmz do que usar pppoe no R3?

I asked which version has fully functional and stable IPv6 support—since bufferbloat is quite bad in the beta version—and what the best connection method is, given that PPPoE is inconsistent and sometimes requires restarts, regardless of whether the public or beta version is used.