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I am experiencing a reproducible issue with my Netduma R3 running firmware version 4.0.540. Network setup: Fiber connection ONT: Nokia G-240G-E Connection type: PPPoE VLAN ID: 2 configured on the WAN interface Router: Netduma R3 connected directly to the ONT Problem description: Every time I reboot the router, the internet connection works normally. However, exactly 24 hours later the internet connection stops working. The WAN link remains physically up, but there is no internet connectivity until the router is rebooted. Observation: If I reboot the R3 at 14:00, the connection stops working the next day at 14:00 almost exactly. This strongly suggests the PPPoE session expires after 24 hours and the router does not automatically reconnect. Diagnostic test performed: When the problem occurs, instead of rebooting the router I performed the following test: I disconnected the Ethernet cable between the Nokia G-240G-E ONT and the Netduma R3. I waited approximately 10–15 seconds. I reconnected the Ethernet cable. Result: The internet connection immediately comes back without rebooting the router. This indicates that forcing the WAN link down/up triggers a new PPPoE session and restores connectivity. Conclusion: It appears that when the ISP terminates the PPPoE session (likely due to a 24-hour session timeout), the Netduma R3 does not automatically renegotiate the PPPoE connection unless the WAN link state changes or the router is rebooted. Request: Could you please investigate whether this is a PPPoE reconnection issue in firmware 4.0.540? If possible I would appreciate: confirmation whether this behavior is a known issue guidance on any configuration change that could resolve it or a firmware fix that restores automatic PPPoE reconnection after session expiration. Please let me know if you need additional information such as logs, screenshots, or further diagnostic tests. I am experiencing a reproducible issue with my Netduma R3 running firmware version 4.0.540. Network setup: Fiber connection ONT: Nokia G-240G-E Connection type: PPPoE VLAN ID: 2 configured on the WAN interface Router: Netduma R3 connected directly to the ONT Problem description: Every time I reboot the router, the internet connection works normally. However, exactly 24 hours later the internet connection stops working. The WAN link remains physically up, but there is no internet connectivity until the router is rebooted. Observation: If I reboot the R3 at 14:00, the connection stops working the next day at 14:00 almost exactly. This strongly suggests the PPPoE session expires after 24 hours and the router does not automatically reconnect. Diagnostic test performed: When the problem occurs, instead of rebooting the router I performed the following test: I disconnected the Ethernet cable between the Nokia G-240G-E ONT and the Netduma R3. I waited approximately 10–15 seconds. I reconnected the Ethernet cable. Result: The internet connection immediately comes back without rebooting the router. This indicates that forcing the WAN link down/up triggers a new PPPoE session and restores connectivity. Conclusion: It appears that when the ISP terminates the PPPoE session (likely due to a 24-hour session timeout), the Netduma R3 does not automatically renegotiate the PPPoE connection unless the WAN link state changes or the router is rebooted. Request: Could you please investigate whether this is a PPPoE reconnection issue in firmware 4.0.540? If possible I would appreciate: confirmation whether this behavior is a known issue guidance on any configuration change that could resolve it or a firmware fix that restores automatic PPPoE reconnection after session expiration. Please let me know if you need additional information such as logs, screenshots, or further diagnostic tests.

Haha don't worry, there will be a new firmware in your lifetime! Progress is going well as far as I can see. In the meantime though there is a newer firmware you haven't yet tried which I've just given you access to: https://forum.netduma.com/forum/151-netduma-r3-early-access/

Hey Fraser just wondering and not rushing or anything but how’s the progress going with the new firmware? we been patiently waiting for a while now. With all respect is there any day we can look forward to it? I just hit 56 yrs old man idk how long I’ll last lol . again not complaining or rushing .

They weren't able to access it unfortunately, please double check you've completed all the steps I mentioned and I'll ask them to try again

This tool would show if the ISP is the cause of the issue from a WAN perspective. Let's wait for OP to set it up, run it for a while and then share the output to see if they are chasing a problem that doesn't exist.

@DanologyUKThat tool isn't generally reliable for identifying the source of an issue, but it's great for 24/7 monitoring but it is free though @mygamertagsucks As he mentioned, the specs fall within 3 dBmV and 40 dB. The only potential concern might be the upstream, but it's still acceptable. It's likely difficult to fine-tune, and the ISP probably won't invest resources for such a minor improvement anyway. So did you get the ISP to check and are you still experiencing connection issues? I would more or less recommend PingPlotter for in-depth diagnostics. The only con is it is not free but there's a trial. The best route is a perpetual license version. I got Pro, but it is because I am pretty deep into analysis.

Those power levels are within tolerance so you are fine. If you are still really worried (don't be), goto https://www.thinkbroadband.com/broadband/monitoring/quality Set up this broadband quality meter (it's free). This will map out your connection by sending a ping to your Comcast Modem and will show you your normal ping levels as well as any packet loss. Here is mine for example. Once you have set it up, leave it for a few hours to allow it to build up an image of your connection. It sounds like you are looking for a problem when there isnt one?

@DARKNESSI tried to reply to your question, but forgot about it when I let the dogs out last night. I am posting these next two pictures because I believe you will be able to make more out of it than I can. I used to know this stuff, well, enough to pass the class it was taught in, but that was just memorizing and never in application. Hopefully, these two screenshots, showing the status of the modem, and something else on the modem(?), and I'm just frustrated at this point. Thank you, again, for all of the help, and pointing me towards the resources I can read, steps I can take, to try to relearn and apply the modem issues. As far as the cable itself; it's in proper condition. The modem looks the same as it did the day we bought it. The indicator lights are all showing that it is connected, and I can connect to a laptop with a patch cable, but its performance has been extremely sub-optimal. Here are the pics

They use new servers every so often, they've done it for every game, sometimes it's obvious there is an update needed, other times not

I will try it, but like I said it won't let me pass in both cases as PC and as Playstation. Why this is even happening? It never was a case back in 2023-2025 years.

It's always a good idea to get clarity! Good advice above but that could be it. Fingers crossed they'll be able to sort it out for you. Do keep us updated!

You should only need to reboot the router and then it would be fine, the router would get the necessary information directly from your modem/ISP - you don't need to set static information.

@mygamertagsucksHow does your modem page look? Are there many uncorrectable errors, untuned channels, etc.? If the power levels are out of range, that could be the issue. It might also be caused by a damaged cable inside the home, but that would typically just cause packet loss, so make sure your equipment is not damaged if not, you’re going to pay the fee for that. Properly Tuned vs Improperly Tuned: An Example https://www.dropbox.com/scl/fi/ubp466t0efofykauvmbf5/CM3000-Good-Power?rlkey=49jx3ew2klk9032opwamq3r0q&st=0cy8yeio&dl=0 https://www.dropbox.com/scl/fi/kk94mgwbk8j1muh0whgdw/CM3000-Bad-Power?rlkey=ybfja5im492akcl9k6lxe6nil&st=apsiscjk&dl=0

No, I only use Netduma. I didn't make any changes to my settings, but my internet connection disappeared as soon as it was switched to static IP. When I try from the static tab of WAN settings, the internet connection comes, but I still can't connect

Thank you @Netduma Fraser, I appreciate that reply because I always feel like, "I know I'm wrong, but, could I be right this time?" Unsurprisingly, the answer is no. Edited to update: Just saw the 70% & always setting change, as well as disabling the randomized mac addresses. Doing that now, and will report back before Comcast does anything. Thank you, again. I took a look at the modem, and lo and behold, I have a service call setup tomorrow with Comcast/Xfinity due to the following picture. I know it will need Moderator approval before it posts, but before I post it, I will say it is altered to try to remove the identifiable MAC address to my router. I edited it on my phone bc I'm using mobile data at the moment, so, please keep that in mind when viewing the picture. I know that this first started on the 27th, or 28th, but wasn't really very aware due to exhaustion. That being said, I'm told that the very first entry of this log is cause for concern. Also, my downstream frequency is listed as 57000000. I may add that picture as well assuming I find it on my phone. So, does this pic help at all?

It would be best to make a new topic so we can continue there. Quit the application/game/client completely - including the game client from the System Tray - important! Remove device from the Geo-Filter Give your PC the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client Check for blocked servers as the game logs in - they are usually in Ireland If you've denied any servers unblock them Close the game, restart, check again, rinse repeat if needed

There is only 1 server and I allowed it.

It's not anything on our end, the only thing that changes is the cloud but that affects everyone so almost certainly would be getting a lot more posts about it if it was a problem with that

Yeah i checked that. Im not but something definitely changed since January as i have not changed anything

I'd double check you're not Shadow Banned by logging in here: https://support.activision.com/ban-appeal Otherwise there isn't really much I can suggest, we can see the Geo-Filter is doing its job of allowing connections inside and blocking everything outside, just for some reason the game won't connect you to them There are likely more that are missing, you may have to do the process a few times to ensure you're getting them all

@mygamertagsucks don't apologise or think that you're wasting anyone's time, Dan & Darkness are replying because they want to, there is no obligation for them to do so and I am literally paid to reply to your issues big or small. You're having an issue and you need assistance, that's what you're here for! It's unlikely that all the traffic is causing issues but perhaps prolonged 100% bandwidth usage could cause it - make sure you're utilizing Congestion Control to ensure that even if that is happening that it's leaving some bandwidth available for other devices. If I were you these would be the order of tasks I'd do: Ensure Congestion Control is enabled - Always & 70% would be a good start The disabling of private/random MAC addresses, reboot the router from the interface then monitor If it continues test directly to the modem If it doesn't happen directly to the modem post back here with some fresh logs If it happens even to the modem then contact the ISP

It worked only for the first time. Now even with this server allowed it won't let me pass.

Ping is enabled. Coverage for half of the us same result. Not getting connected

@DanologyUKThank you. I honestly figured this was the case, but was hoping y'all would tell me otherwise. I like the analogy, btw. And, honestly, when you said I was worrying over nothing; you have absolutely no clue how square you hit the nail on the head with that, lol.

@DARKNESSActually, I'm embarrassed to admit this, but I hadn't even considered troubleshooting the modem. In fact, it wasn't even on my radar, so I thank you for this suggestion. As for my connection; nothing has been assigned a static IP, and I let the router do the entire setup this time. I should have mentioned that before. But, I let it stay with the "get automatically from ISP", in regards to IP addresses. Same with the Subnet mask (which is still wrong on the router page, yet all of my devices are showing the correct subnet masks, including my PS5 when I do get around to playing it, hardwired. And yes, CoD, lol). By the way, I'm far too trash at CoD to warrant a true DDoS attack. I've power cycled everything, but only for a few minutes having the devices unplugged. I'll try shutting it all down, and restarting it after awhile, and see what happens. Thank you, again, for the advice.