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apologies, internet cut out yet again whilst doing first post and somehow it posted twice, unsure how to remove on this forum.

Hi guys, Recently on my r3 device my connection fully drops off, i narrowed it down to a wan issue because whenever i change a setting there or reapply a setting (as long as it makes it refresh) my internet would work for a few minutes and then drop again. When it drops all devices are connected with no internet access. wan setting all stay the same except internet status sometimes changes to offline, but even then it sometimes stays online whilst not working. it makes it impossible to use the r3 box for me as any other modem works fine and have tested this r3 in 2 different homes with the same results.

Hi guys, Recently on my r3 device my connection fully drops off, i narrowed it down to a wan issue because whenever i change a setting there or reapply a setting (as long as it makes it refresh) my internet would work for a few minutes and then drop again. When it drops all devices are connected with no internet access. wan setting all stay the same except internet status sometimes changes to offline, but even then it sometimes stays online whilst not working. it makes it impossible to use the r3 box for me as any other modem works fine and have tested this r3 in 2 different homes with the same results.

I also noticed these messages in the system logs: “HTTP request failed, code: 1,” “time went backwards,” and “conntrack byte count went backwards.” I understand they may be unrelated to the 5 GHz WiFi issue, but could you tell me what they mean and whether they indicate a problem with the router? I’ve attached the logs I have now. The next time the 5 GHz network disappears, I’ll download the logs right away and send them to you so you can check whether they help identify the cause.

If it's a specific issue happening with the R3 WiFi network it would be the R3 and not your main internet that's true. Have you split the WiFi bands and connected to 2.4GHz/5GHz separately? Could you provide the logs when the WiFi issue next happens and when you next get the internet disconnect please?

No, Ping Heatmap does not show you if a game/servers are down, it's just an issue with Ping Heatmap that we need to fix, that is all. You can still play the game and use the Geo-Filter. Not sure what you mean, I don't think I've said anything about that but look at the ping on the Geo-Filter, that will be your ping to the server regardless of what the in game ping says.

That isn't possible unfortunately, it has to be directly connected to the router to be able to access it

Not currently, I've been trying to get them to do some cloud updates they're just very busy at the moment, I will chase them again

Hi, I have Spectrum internet connected to a Netduma R3. Spectrum checked the connection and told me the problem appears to be the router, not the Spectrum modem. After the router has been working for several days, the 5 GHz Wi-Fi network randomly disappears. The 2.4 GHz network remains available. This keeps happening every few days. I’ve also had the internet stop working through the R3. Restarting/resetting the R3 brought the internet back. I installed the latest firmware that was released a few days ago, and I’ve checked everything and made sure it’s up to date, but I’m still having the same problem.

So when the servers are down like this , then that's a wrap I can't get into that server ? And the other thing you said meaning that after my ping is optimized I can still play by it automatically putting me in low ping servers for COD? Even though the game itself will show I higher ping , like if I'm on 19 and the game is loading me into a let's say 57 will I still be on 19 or what the room is at 57?

So I have a 2 pc setup. My stream PC bypasses my R3 straight to the modem. My gaming PC is plugged into the R3 how can I manage the R3 from my stream pc via external IP?

any news here ?

The only reasons for that are cache/cookies based, incognito wouldn't save it at all for example and there are no separate options to force an automatic login unfortunately. Some browsers do force HTTPS by default as well. It's the NTGR login system so its not something we could identify the cause for either.

This is a support forum, I wouldn't base your decision to downgrade based on issues other people are having because you may never experience them and actually there are much fewer issues on this firmware than previous versions. If you are having issues then I would suggest making a topic for them and we can look into it but yes you can downgrade at any time just download a previous version and upload it to the router as you would normally upgrade. Yes we will do a Ping Heatmap update.

The servers are specific to the game so if CoD is down it's down, it's not possible to play it and Ping Heatmap is just a pre-compiled list of servers it's not a requirement for any of them to ping for you to be able to play or use the Geo-Filter. It's just meant to be a guide to help you identify where the closest/low ping servers are but if it's not working it doesn't mean you can't play a game.

Ah okay interesting, it usually takes a newly hooked up connection 2-3 weeks to properly settle but if they're still actively messing with it then it kind of makes sense, yeah likely the XR doesn't really know what to do in that situation.

Added

Does it work for any "add game" title for example if I'm on cod and no servers is up for that game but another server is open with good ping on another game, can I join that server and still play cod on that server even though it's under a whole other title? Example: cod servers are down but apex is up, can I still play cod on apex servers? or do I have to wait to the ACTUAL server pops on the ping heat map?

For the last few months my Dumaos has been logging me out of the browser, I dont know what has changed, personally I didnt touch any settings. I have an XR1000, I was with BT last month and now with community fibre but not with a shared connection.I have tested on 4 seperate browsers including the Android app and it happens on all of them. It is not using https, I have verified that already, its not the browser cache as I tested it in brand new browsers and incognito mode. As mentioned before the Android App does it too so it must be something with the router. It happens with the older firmware and the current up to date one. Please for the love of god someone help me with this its driving me crazy.

bom dia meu amigo tudo bem ? tenho notado muita reclamação depois da ultima atualização do R3 muito tópico de reclamações eu consigo voltar pra a versão antiga ? essa ultima não esta bom, se puder corrigir mapa de calor do call off duty esta off-line agradeço bom trabalho

I disconnected the xr500 anyway for now for test purposes and we had another minute drop but this time when it came back on we still had full speed, it appears to be like a daily thing that bt are sending down the line, we have bt and hyperoptic guys around this site every other day as there are still about 60 houses left to build on this plot and each house comes pre-installed with hyperoptic and open reach, wondering if whatever they keep sending down the line the xr really does not like and somewhere it keeps restricting the speed on it to like a backup line with lower speed. Gonna see how it goes because obviously i prefer to use the netgear as i can control any device connected and shut them off when needed, cannot do that with a smart hub 3, when i do hook it back up though i for sure will upload the logs for ya.

If you do get an engineer out then connect the BT hub back and disconnect/remove the XR immediately and don't even mention that you're using another router. With the XR connected though if you grab the logs when it happens I can take a look and see if there is more information about why it is happening

Yes that's right

Should hopefully be done today

Oh ok so bo7 is the same type of servers that other COD games play on homie?