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@Reykc9510 You're creating a new topic for the same issue, but I want to highlight that using Waveform as your jitter test is not a reliable measurement tool. It doesn’t provide details about server locations, so you might end up testing a server far away—potentially 1,000 miles—which could distort the jitter results. The most accurate approach is to use PingPlotter. When testing, share a screenshot of your graph while your network is idle, ensuring there’s no activity for at least 5 minutes. Enable maximum latency on PingPlotter to get a clear view of your network performance. To create a shareable link, click "File," then "Create Share Page," and follow the steps. Use google.com as the test target for better accuracy. Remember, not all technicians are highly experienced—many rely solely on the tools provided by their company and may overlook complex issues. Often, effective troubleshooting falls on you unless the problem is easily detectable.

So this is whats going on, I have switched internet providers 3 times in 2 weeks. I had metro net fiber 1 gig up an down for 2 years. Recently my ping went from 21 42 an jitter went from 0.4 0.6ish to 8 to 12 ms of jitter. I switched to wire 3 fiber 2gig up n down everything worked great had 9 ping an jitter was 0.4 0.6ish then all the sudden around 730 1030 at night it was horrible. Then it got bad randomly. I went back to metro net. They completely re wired the wire an modem worked great then boom 3 days later went to poopy again. After 3 hrs with customer service this evening they said everything on their end is working, can it be my router? I said good question. Let me reach out an see. R3 everything is hardwired. I have the beta version of the software there newest one. I have done a hard reset numerous times. Have all cat 6 ethernet cables. Have CC dailed in. I'm stuck because I do not know how to rectify the problem. How can I tell if its the router? I had a tech here this afternoon showed him the stats on buffer bloat an had to explain an educate about jitter. Any ideas ln how an what i can do to fix this?

I was using bufferbloat I did exactly that today. They replaced everything one their end and it still doing it. They think its the r3 router i hard reset it 5 times. It works for a lil then goes back to 12 ms of jitter.

To clarify in case it wasn't apparent, I was getting 600 Mbps through my r3 router with expressvpn enabled. This was a stable bandwidth over the course of multiple years. Only recently has the bandwidth started being a problem. My phone is a Samsung Galaxy s24 ultra.

That's fine but I've told you through the router the 20Mbps speeds you are getting is expected with OpenVPN so I can't help you achieve more than that. If you want more than that then you'll have to use Wireguard to achieve 100Mbps. What's the phone you have out of interest?

Again, I used to get 600mbps with a VPN when connected to the router and now I don't. Something with the router is limiting that speed. I was using my mobile network speeds as proof that higher speeds were possible through OpenVPN and as comparison to the current speeds I'm getting through the router. I thought that would be obvious.

Well I can't speak to how it behaved previously, I can just tell you that it will automatically switch, based on necessity, things like speed, stability etc and the only way to pick is to split the bands and connect specifically to the one you want

Hi Fraser thanks for getting back so quickly the router has never done anything like this before even with alot of connections going through it i have always remained on the 5ghz band and also the same when there's not alot going through it has only really started dropping my console more recently and when it happens it doesn't balance out i end up with the game sticking and juddering when i try to play i did put a copy of the logs for you to have a nosey at incase there was anything out of the ordinary as a say it's never been an issue previously.

It will automatically switch you to the appropriate band based on need, higher bandwidth applications will use 5GHz and lower will use 2.4GHz mostly. If you want to have choice over which you connect to then you'll have to split the bands and connect to 5GHz specifically.

As in you got a server in around the area you actually live? Disable Geo-Latency then reboot the game and try again

Hi i keep getting kicked from my 5ghz band to the 2.4ghz on my xbox series x this has only started happening over the past few months it never used to do this i boot the console up check everything and im on the 5 ghz start playing a game and it drops me on to the 2.4ghz some times it wont even put me on to the 5ghz it just loads the console up to the 2.4 nothing is different from when i installed the router from new except for this problem my games become unplayable with stuttering and delay could someone help me with this issue i have even tried reinstalling the last updated firmware again to see if that would fix the problem but it still does the same i have tried rebooting the router and reloading in but still the same thing keeps happening impraying its not an issue with the router i even reboot and reboot the console to see if theres a difference but it still keeps doing the same thanks. R3_2025-10-14T19_04_59.999Z_logs.txt

So I added my Playstation and filtered a specific area, but I was still in my local area when I loaded the game up. Any tips?

O r3 é específico para jogos a ideia é boa, se você rodando 100% funcional sem bugs a ideia é o hardware para está proposto é mas que suficiente. Antes de pensar em r4, fico pensando em firmware sólido sem bugs e com proposta correta para que serve.

As in typically even in GPU for Pc most people don’t upgrade every gen unless massive improvements for example 20-30 series had biggest improvement and 30-40 and 50-60 series raw performance isn’t a lot more . obviously time between the router models are longer as we see when the Duma R3 was released vs R2. So when we have a R4 released if the improvement is 10% vs R3 most people wouldn’t see a point to upgrade for whereas if the improvement is a lot higher around 40% or more many people will purchase due to the price to performance also despite being more expensive than. A R3 Hope it makes sense

Change it to use a different channel and width and see if it works better then please Are both devices older or newer?

I wouldn't worry about that test specifically, instead follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. It will be more of a real world test.

Hello, i currently have the XR700 and the XR1000v2. With my XR700 hard wired into my PC with fiber optic internet the ping test under load is barely higher then the normal ping test which results in a A+ every time. But on my XR1000v2 with the same settings across the board as my XR700 the ping test under load is up around the hundreds with a D score every time. I don’t understand how it can be so different than the XR700. The XR700 isn’t supported anymore so I’m thinking of switching it out with the 1000v2 and I can’t do that with the test failing so badly.

Sorry for the late reply, my PC is hardwired so my phone is the only thing I've been able to test but it's just the 5GHZ band. I tried splitting them and the 2.4 works fine but 5GHZ says incorrect password even after changing it to a simple test password. EDIT: My Google Nest Hub is dealing with the same connection issues.

"most people wouldn’t upgrade from a R3 to R4" what are you basing that on without an R4 being announced and with no details on what it could be?

Ah I see, it may be you need a cloud update on that platform, we will be doing so this week I believe but there will definitely be servers within that area you've selected. Do this: Quit the application/game/client completely Remove device from the Geo-Filter If you're on PC then give it the PlayStation Device Type in the Device Manager Resync from the Geo-Filter Map menu Re-add the device to the Geo-Filter Set up the Geo-Filter how you like Wait 2 minutes Boot up application/game/client

I believe adding a NPU would bring the biggest performance for the cost vs making any other hardware changes , other things I listed are probably overkill . but it would be worth testing a NPU also unless the next upcoming Model that is released provides a lot more improvement , most people wouldn’t upgrade from a R3 to R4

My location is UK and my radius covers most of Europe. The reason I can’t find on heatmap is because there is no option for me to pick battlefield as the game it’s just not there. I’ll try get some pics for you.

My location is UK and my radius covers most of Europe. The reason I can’t find on heatmap is because there is no option for me to pick battlefield as the game it’s just not there. I’ll try get some pics for you.

Good advice above! We'll be doing more cloud updates including addressing the Oklahoma servers always appearing

Yes that’s true but a CPU has cycles to inspect and forward packets etc a NPU has parallel pipelines to process in nano seconds vs microseconds preventing spikes when loaded , also provides advanced security with barely any latency compared to a CPU . if added it will be beneficial but if you guys can’t it’s fine I’m only listing what I thjnk can have a big enough difference