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Okay, I'll be waiting to hear from you.

Hi all, I have an issue that is procuring most days where the WAN adsl connection is disconnecting. I reboot the R3 and connection is restored. anyone know why this can be happening? I’ve attached the logs of the most recent reboot needed to restore connectivity (14:08 it lost connection) The gui is always accessible on the R3 and know it’s the same issue every time as I go to settings>WAN and it says internet port: disconnected and the PPOE details are not visible. For reference happened on older and the new firmware. There is a draytek moment that provides adsl to the r3 R3_2026-07-05T130926.021Z_logs.txt

Anyway , do i completely disable the firewall on sky max hub ? Can’t Rember what I did previously tbh been some time 1. R3 - Dmz , all set up in the sky hub , up up reserved etc etc > Xbox > geo filter etc etc that’s all the same working perfectly as normal only thing I’m like can’t remember if I completely disable firewall on sky hub max as different router to EE wifi7 mesh 1. Do I leave medium security on yes or no ? 2. do I do custom security and disable completely firewall yes or no thanks kindly

There isn't much else I can suggest, you have another topic on the matter where we're waiting to remotely upgrade you to see if that will help, another topic doesn't mean I have any more solutions for you. I'll check in with the team on Monday

No ETA but I've given you Early Access to try it, the latest version is quite stable https://forum.netduma.com/forum/151-netduma-r3-early-access/

When will the mythical firmware update be available to all?

I am disappointed with your stance on this matter. I bought the router with my brother—who is a gamer—and it was working perfectly. Since he moved to another country, I decided to keep the router; however, not wanting to retain his network settings, I performed a factory reset, and that is when the problem began. I need your support to resolve this issue. I have been trying to get this fixed with you for a month now without success. Honestly, I have never experienced anything like this with any network device I’ve ever bought. I have worked in IT for over 20 years, and I have never encountered a situation like this. Note: I was the one who set it up at my brother's house.

Buying second hand is always a risk, it's likely they were having issues which is why they sold it in the first place, I'd suggest you return it to them utilizing the return policy on the applicable marketplace. It's almost impossible for me to give you a reason for an issue occurring when I have no idea what kind of state it was in initially even if it seemed to be working fine. As per your other topic there isn't any specific recovery procedures and we're waiting on a developer to remotely upgrade you. It's not bricked as you are able to access the interface to get logs but it does appear you have an unfixable kernel error that even if you get better access to the router features will still likely cause you issues so I would highly suggest you return it.

Hello Netduma Team, I would like to express my frustration regarding my Netduma R2. I purchased this router second-hand and it was working perfectly when I received it. Since it still contained personal information and settings from the previous owner, I decided to perform a factory reset using the reset option available in the router's own web interface. Unfortunately, after the factory reset completed, the router never booted correctly again. What is most disappointing is that I did not use any unofficial procedure, custom firmware, or advanced configuration. I simply used the factory reset function provided by the router itself for its intended purpose. It is very frustrating to invest in a premium and expensive product and then end up with an unusable device after performing a standard factory reset. Could you please explain why this happened and whether there is an official recovery procedure available? At the moment, it appears that the factory reset has effectively bricked the router. I would appreciate any assistance in recovering the device. Attached is the error log. Thank you. logs (5).txt

Added https://forum.netduma.com/forum/144-netduma-r2-early-access/

Hello. May i please be added to the early access firmware for netduma R2 Thank you

Ok, I'll give it a try once I'm home and I'll let you know

Thanks Fraser, I’ll do some testing later today after work and report back what happens.

The R2 was our first foray into our own hardware and we've learnt a lot since then hence the R3 is a lot more robust. You are also on an Early Access version so there can be issues as you've seen. I will come back to you once I know more.

If you haven't already do a factory reset on that version, it's quite a big jump. We're aware Ping Optimizer isn't 100% reliable currently. It can work you just may need to try again later. In the meantime you can adjust Congestion Control manually to achieve the same effect which can be found in Ping Optimizer > Advanced.

Yes you'd put 0. The ISP timeout must be set to 5 then, if they're otherwise unhelpful perhaps they could change the timeout for you just to see if the issue improves

On your ISP router set a static/reserved IP for the R3 then on the R3 in Settings > DHCP > Add Rules > Select Device > Save. Do that each device you're noticing the disconnects/issues with. Then in DHCP > Advanced change the lease time to 10000, save, reboot the router from the interface and see if it happens again please.

Good to hear you got it sorted, it was just a security update so it should have no effect on use whatsoever

Man, I’ve always dreamed of owning a Netduma. I never imagined that once I finally got one, I’d run into all these issues just from performing a factory reset. I’ve been trying to fix this for nearly a month without success; honestly, I’m on the verge of giving up on the Netduma and switching to another router—like a Ubiquiti EdgeRouter running OpenWrt. I’ve worked in IT for over 20 years and have owned plenty of routers, but I’ve never encountered a problem like this with any of them.

Thanks! I did try using this setting before I put the Dasan back, but I couldn’t seem to get it to work. I’ll give it another go as I’ve just noticed on there it says “0: VLAN is not used for the group”, hopefully someone can tell me exactly what that means but I suppose my assumption is that you input 0 for no tag? If so that does match what my ISP said about there being no tag. I’ll report back after the football lol

Grazie a te 😊😊😊

@VJ4YK5I am not a PPOE user, so this isn’t my specialty, but you do realize there's an option to change the tag and set up bridge mode if you’re using PPOE on the advanced tap with the VLAN tag. https://jam.dev/c/103ccb6d-ef0e-4a36-873e-6aa403898294

Lately I've started to randomly lose connection for maybe 15-30 seconds, and It'll happen either every few minutes or every few hours. I've contacted my provider and they said everything looks good on their end and they've also reset my internet on their end as well as I reset it on my side multiple times. I've attached recent logs just in case they're needed, any help is appreciated. R3_2026-07-01T15_59_39.729Z_logs.txt

I managed to unlock it by bringing it to the previous version, thanks but I will never update the xr500 again

I managed to enter images through the link you mentioned adv_index.htm, I reinstalled the firmware but the ones I sent you above still appear, duma is not running