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Are you able to connect to your ISP modem/router for a few days directly to see if you get the same issue without the R3? Did it start happening after changing any specific settings/anything with your hardware setup?

Added

Good to hear you got it sorted, thanks for the update!

Added https://forum.netduma.com/topic/60946-new-r3-firmware-dumaos-401147/

No worries! It should be fairly simple, connect an ethernet cable from your Movistar LAN port to the R3 WAN/Internet port (blue). Then access the R3 interface to complete the Setup Wizard to get internet. If you need help with NAT we can help you at the time!

About a few weeks ago, I started experiencing random connection freezes for 10-20 seconds a time, out of nowhere. While browsing the internet, streaming video, just gaming, combinations of both, etc. The problem seems to be completely random, sometimes I go half a day without it happening, sometimes it happens 3-4 times within 30 minutes. It happens network-wide, and isn't an actual disconnection but just a hard freeze. I have DHCP leases set to 10000 minutes on the devices I use the most, and SmartBOOST disabled. I'm also on the newest early access firmware, but this had also started occurring on the newest non-early access firmware as well. I have also factory reset since the problem began to no avail. The logs are as follows when it occurs, I've been checking them periodically when it happens and these are the same regularly occurring messages that happen everytime. The freeze was inbetween 6:33:30 and 6:34:00, but I think the errors in that time frame might just be coincidental as they also show up outside of disconnect times. Sat Jul 25 2026 06:34:05 daemon.err cli.lua[4275]: [WARNING]: ct 175db1: time went backwards! daemon.err cli.lua[4275]: [WARNING]: ct 175db1: time went backwards! daemon.err cli.lua[4275]: [WARNING]: ct 175db1: time went backwards! Sat Jul 25 2026 06:33:52 user.notice hotplug: Device:eth0, Interface:wan6, Action:ifupdate user.notice hotplug: enter 25-routermac script for runner runtime config Sat Jul 25 2026 06:33:50 user.warn overwatch: [WARNING]: Unable to load ov config file: json_load_document: (//www/json/ov_inf_extra_params.json) could not open file Sat Jul 25 2026 06:33:46 user.notice hotplug: Device:eth0, Interface:wan6, Action:ifupdate user.notice hotplug: enter 25-routermac script for runner runtime config Sat Jul 25 2026 06:33:15 daemon.err cli.lua[4275]: [WARNING]: ct 175db1: time went backwards! daemon.err cli.lua[4275]: [WARNING]: ct 175db1: time went backwards!

done it . thanks

Hi @Netduma Fraser can I have access to the beta firmware for my R3 ?

De acuerdo, muy agracecido por su ayuda. Quiza necesite asesoramiento para instalar el router R3 junto al de mi ISP Movistar. Donde va cada cable ethernet, etc...Recibo el router el proximo lunes, buscare tutoriales hasta entonces. Gracias de nuevo.

All you need to do is: Download the VPN configuration file. Open the file and copy the content. Change the VPN Type on the R3 to the corresponding one. Paste the content in the VPN Config File box. If the VPN Type is OpenVPN, enter your OpenVPN username and password. If required, input the VPN DNS.

Hi Fraser can I have access to the beta firmware for my R3 ?

well kind of . got it working but its super slow . tried difrent connections udp /tcp / verry slow through duma but using the app am getting near my speeds .. been reading online its saying am better of using wire guard? . but dont have a clue how to set it up been trying but failed . any surgestions? thanks

done it . thanks :))

i dono what going on mate . i spent hours trying but to no avail .. any ideas? cheers .

Okay, thank your for the fast Response 💪🏽

That's normal, not all game servers allow you to ping them so when that happens we try to be clever but it doesn't always work so the ping isn't always viewable unfortunately.

Great to hear that, thanks for the update! It wasn't required back then but is for the R3

Good to hear, any questions just let us know!

Yes, this did the trick, I don't recall needing to do that for the R1 and R2 to get the internet working before setting up my options, but I am knocking on a bit and the gray matter in not what I used to be. Stuart

Vale, buenas noticias . Voy a realizar el pedido de un router Netduma R3 ahora mismo. Un saludo.

When the Duma tries top Connect IT Look Like this. I can Play but there ist noch Information in the Duma Os about the Ping

Here are my Settings

Hi. I've Gott the Problem also, The R3 ist connecting to the Server but IT can't Ping the Server. I can Play the Game but Form my understanding IT doesn't Work correct. Geo Latency is disabled, Ping assist is disabled strikt Mode is enabled and fast search is disabled. I've resynced the Cloud and add The Filter after that again and start the Game after all that. Has Somebody an Idea what to do? Thanks

Have you accessed the R3 to complete the setup wizard? As this will need to be done before you can get internet. There is nothing specific you need to change after this to get them working together if you've verified you are getting internet through the R3 then just a reboot of the R3 then the console should get it online

Yes that should be absolutely fine