All Activity

Someone guide me in the direction to be able to log back in to the mobile app, haven’t been able to login since last year show “unknown error”

I connected all devices to the Netduma, entered the speed settings I receive, and my DMZ setting is also done, but my jitter went up to the 30s when it was between 12 and 16, it's not working at all.

ALL devices need to connect to the R3 otherwise the R3 can't effectively control your network, this will be a big reason for your issues. You also need to enter the speeds you pay for in Speed Test > Advanced. Once you do those things you should notice a difference and that Congestion Control does a better job at reducing jitter/bufferbloat.

When the Speed Test Bypass setting is enabled, no matter what I adjust in the Congestion Control, it doesn't work and doesn't lower my values; if I turn it off, I get an A+, but if it's on, I get a B.

I set up DMZ, but I am the only one connected to the router; the other users are connected to the main ISP modem. My ISP speed is 1000/50, but the test shows 50/44, and traffic congestion is 80/70. In Geo-Filter, my ping fluctuates between 52 and 65. When Speed Test Bypass is enabled, my jitter is high (around 15); when disabled, jitter drops to 3. However, if Speed Test Bypass is disabled and the jitter drops, it doesn't seem to help. How can I lower the jitter while Speed Test Bypass is enabled during online games? Do I need to configure a setting on the main modem? Because of the jitter, I constantly experience delay. I never experience stuttering, but I can visually see that the opponent reacts before me. I want you to help me.

You should definitely put the R3 in the modem DMZ or put the modem in modem mode, it will likely help but: Are other devices connected to your modem then? Have you entered 1000/50 into into the router? How have you setup Congestion Control? I can't see from your screenshot how it has been set. You mean you reserved bandwidth for the PS5? You don't need to do that, gaming barely uses any speed and it won't use that. What is your ping as shown on the Geo-Filter?

I'm good thanks, how are you? For the Geo-Filter yes but only if you're having issues with it not detecting filtering properly, otherwise no

Click the link, Hit that like button, Drop a follow 👇 https://youtube.com/shorts/eVXiP1uUjrQ?si=qPAd2dwefcjdU6sU

Salut @Netduma Fraser comment vas-tu ? Petite question, avant il fallait indiquer notre PC comme étant une console Playstation . Est il utile de le faire toujours ?

None of the other devices in the house are connected to the router; only the PS5 is connected because I only game on it. I have a 1000/50 Mbps internet connection, but when I run a speed test on the PS5, it shows 45/9 Mbps. I am testing from Turkey, and the closest server is Frankfurt. I logged into the router, enabled Smart Boost with Warzone prioritized, and set up traffic control for the PS5, allocating 80/70 Mbps, which changes the values slightly. I am playing via a wired connection, but since the geo-filter is set to Europe and the jitter doesn't drop, opponents always appear ahead of me, which I can see very clearly. Would using bridge mode or DMZ improve this? I would appreciate your help.

How often are you running Connection Benchmark as by design you would get disconnected when its running. Could you download the logs from the menu please so then I can see full context/anything leading up to it. Are you using PPPoE, VLAN or IPv6?

Disable what bypass mode exactly? Well you should definitely put the R3 in the modem DMZ or put the modem in modem mode, it will likely help but: Are ALL devices connected to the R3? What are the speeds you pay for/receive? Have you entered those speeds into the router? How have you setup Congestion Control? How have you setup SmartBOOST? What platform are you playing on and how is it connected, via ethernet or WiFi? How have you setup the Geo-Filter? Depending on the inherent stability of your connection it may not be possible to get to 2ms jitter.

I'll double check and see when they can update it - it won't stop you being able to connect to it with the Geo-Filter though

I use a Netduma R3 and my jitter is very high during online Warzone matches. When I disable the bypass mode, the jitter drops, but that doesn't give the true jitter value. Since my router is connected to the main modem, could my high jitter be caused by a double NAT issue? If I enable Bridge mode or DMZ, will my jitter value drop? My jitter is around 15 ms, and I want to reduce it down to about 2 ms. I am experiencing a lot of lag—will DMZ or Bridge mode solve this issue? I'm looking for information.

Update; I have noticed system logs that I haven't seen before. In these new logs, it's showing internet connected/disconnected and multiple instances of firmware initialized and strange dates while lacking the typical logs that I would normally see when making setting changes.

What happened? When will the Istanbul server be added?

Thank you for the quick reply. I have screenshotted the system logs I believe you were asking for. This is all that it contains despite numerous QoS changes. The modem the XR1000 is connected to is a Spectrum-issued Ubee EU2251. It doesn't have it's own router functions. The speeds seen in Connection Benchmark and third party speed tests show completely erratic low speeds. At 80% CC with 940mbps download and 40mbps upload, it should be 752mbps download and 32mbps upload respectively. It is all over the place in the low multi-hundreds for download and low teens for upload. Previously, if CC acted erratically, I could fix it by reboot or power cycle. Currently, I am able to replicate an all device connection drop just by unchecking "Disable QoS" and again by enabling "Always" in CC. After these changes, the connection will eventually return, but the frequency of further random drops increases. This has never happened before on any previous firmware. All devices hold an active connection to the router. Device Manager has no ghost devices or offline devices. Even when a device was offline in the Device Manager page, QoS has never behaved like this on the previous firmware. Forgive me for any misinterpretation. I have never had an issue of this scale in the 2-3 years I have owned this router.

That's just security fixes so I'm surprised it's had such a profound effect for you as they/we haven't touched DumaOS in that update. Please provide the logs when they next disconnect. What are the speeds you're getting with them set to 80%? What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode. Are ALL devices connected to the R3? 80% may have worked on the previous version but different versions may require different percentages so it's worth testing/fine tuning to find what works better. The first upgrade attempt wouldn't have caused persistent unclearable issues.

What ping are you getting to the Texas servers then? Try different areas, don't just stick with the one area, experimentation is key

Great to hear that, yes it would have been - you won't have seen it around on the forum too much as our general advice and especially in this instance would have been to factory reset after upgrading as it's a big jump forward

Let us know how you get on!

Understood! Let us know how you get on after some fine tuning