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Duma just stopped working


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Posted

Ive had my Netduma since September. I have it all set up correctly and havent changed a setting since ive initially calibrated it. I was getting into my first match of Hardline last night and the Duma lost internet connection all of a sudden. It still lights up and i can get into the control interface menus but i cant get it back online. I tried factory resetting it from inside the settings tab and still doesnt connect. I know its not my modem or ISP because my Asus is up and running. Whats the next step for me to take and or how can i get a replacement? Thanks in advance!

  • Netduma Staff
Posted

i cant get connection wired at all. i really dont use wireless

 

How have you got everything set up? Is there a number after WAN IP in Device Manager? :)

Posted

its all hardwired. i dont use my wireless really. its my modem into the Duma and my xb1, ps4, pc and mac are all hard wired with cat6

  • Netduma Staff
Posted

its all hardwired. i dont use my wireless really. its my modem into the Duma and my xb1, ps4, pc and mac are all hard wired with cat6

 

Is there a number after WAN IP in device manager?

  • Netduma Staff
Posted

No number showing

 

Try this:

  1. Unplug modem and Netduma from power.
  2. Wait 30 seconds.
  3. Plug in modem.
  4. Wait 30 seconds.
  5. Plug in Netduma.
  6. Wait 30 seconds.
  7. Check if there is a number after 'WAN IP' in Netduma. If there is try and access internet :)
  • Netduma Staff
Posted

Im pretty sure ive done that at least twice.

 

Can you try it again and see if it works. Also what make is your modem?

Posted

Just reset the modem and router again. Still not connecting to the internet and the WAN IP is still blank. Everything was up and running as it was for the last 2 months. I got into a Hardline server on xb1, ran around for 10 seconds and then it said i lost connection to the server and everything has been off line since with the Duma.

Posted

Ok so i just hard reset it again and i think its working now. Ill keep you guys posted. Thanks for the support so far!

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