JAMclutch Posted November 12, 2015 Posted November 12, 2015 Ive had my Netduma since September. I have it all set up correctly and havent changed a setting since ive initially calibrated it. I was getting into my first match of Hardline last night and the Duma lost internet connection all of a sudden. It still lights up and i can get into the control interface menus but i cant get it back online. I tried factory resetting it from inside the settings tab and still doesnt connect. I know its not my modem or ISP because my Asus is up and running. Whats the next step for me to take and or how can i get a replacement? Thanks in advance!
Administrators Netduma Fraser Posted November 12, 2015 Administrators Posted November 12, 2015 Can you get a connection with an ethernet cable or is it just wireless or both?
JAMclutch Posted November 12, 2015 Author Posted November 12, 2015 i cant get connection wired at all. i really dont use wireless
Netduma Staff Netduma Crossy Posted November 12, 2015 Netduma Staff Posted November 12, 2015 i cant get connection wired at all. i really dont use wireless How have you got everything set up? Is there a number after WAN IP in Device Manager?
JAMclutch Posted November 12, 2015 Author Posted November 12, 2015 everything was the way it was while it was up and running for the last couple of months
JAMclutch Posted November 12, 2015 Author Posted November 12, 2015 its all hardwired. i dont use my wireless really. its my modem into the Duma and my xb1, ps4, pc and mac are all hard wired with cat6
Netduma Staff Netduma Crossy Posted November 12, 2015 Netduma Staff Posted November 12, 2015 its all hardwired. i dont use my wireless really. its my modem into the Duma and my xb1, ps4, pc and mac are all hard wired with cat6 Is there a number after WAN IP in device manager?
Netduma Staff Netduma Crossy Posted November 12, 2015 Netduma Staff Posted November 12, 2015 No number showing Try this: Unplug modem and Netduma from power. Wait 30 seconds. Plug in modem. Wait 30 seconds. Plug in Netduma. Wait 30 seconds. Check if there is a number after 'WAN IP' in Netduma. If there is try and access internet
JAMclutch Posted November 12, 2015 Author Posted November 12, 2015 Im pretty sure ive done that at least twice.
Netduma Staff Netduma Crossy Posted November 12, 2015 Netduma Staff Posted November 12, 2015 Im pretty sure ive done that at least twice. Can you try it again and see if it works. Also what make is your modem?
JAMclutch Posted November 13, 2015 Author Posted November 13, 2015 Just reset the modem and router again. Still not connecting to the internet and the WAN IP is still blank. Everything was up and running as it was for the last 2 months. I got into a Hardline server on xb1, ran around for 10 seconds and then it said i lost connection to the server and everything has been off line since with the Duma.
JAMclutch Posted November 13, 2015 Author Posted November 13, 2015 Ok so i just hard reset it again and i think its working now. Ill keep you guys posted. Thanks for the support so far!
Administrators Netduma Fraser Posted November 13, 2015 Administrators Posted November 13, 2015 Great to see you're back online, do let us know how you get on
JAMclutch Posted November 14, 2015 Author Posted November 14, 2015 yup....second hard reset seemed to have done the trick for now.
Administrators Netduma Fraser Posted November 15, 2015 Administrators Posted November 15, 2015 Great I'll close the thread as your issue has been resolved, feel free to make another if needed
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