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Password issues

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I'm having problems setting up my R1. Everything is correctly wired in and I can see the Netduma R1 wifi as expected. The issue I'm having is that the password is not being accepted. I have double and triple checked the serial number as well as the obvious caps lock and 0 or O issues and it's definitely not working. I have tried pushing in the reset button and powering on and off but I still keep getting invalid password error. Any help would be appreciated.

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