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Netduma died....


ByMgRs

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Posted

I just came off the xbox and sat in the front room to watch a YouTube video, go in the kitchen and then come back and my wifi won't connect on my phone so I go and look at my netduma and all of the lights are off, so I assumed the European adapter fuse had gone so I changed it with another 3a fuse but still nothing, I leave it another 10 minutes nothing! I have had to setup my bt router I had hidden in a dark dank closset hopefully never to see the light of day :) so basically my router turned into a brick please help!

Guest Netduma Fraser
Posted

Have you recently upgraded? 

 

If so can you try connecting by an ethernet cable and try accessing  "http://r1"or "http://192.168.88.1" or "http://192.168.1.1" please

Guest Netduma Fraser
Posted

But it is literally dud I can't connect

 

Did you notice if you had a brief power cut before checking the router?

Guest Netduma Fraser
Posted

No as the television was on and lights in the house and nothing happened

 

Have you noticed it getting particularly hot?

Is it possible you broke the power unit?

Have you tried plugging it into a new plug socket? 

Guest Netduma Luke
Posted

So just to clarify, the power adapter has died but everything else is working fine?

Posted

I believe so but why did the power supply blow in the first place if there wasn't a power cut and why was the router hotter than normal

Posted

I believe so but why did the power supply blow in the first place if there wasn't a power cut and why was the router hotter than normal

 

it likely isn't dead, however if opened you'd find a bad component.  There is always a percentage chance for receiving an item that will go bad, especially with electronics.

Guest Netduma Luke
Posted

Ok so if there is a 'bad component' is that something I should worry about

 

It could be a fuse that has gone or perhaps something else. Don't plug the broken one back in for now - the good news is the router is fine.

 

I'll get back you you asap on warranty etc.

Posted

Thanks abc123 so the router is faulty? and when is official support back as I have no (good) router I would like a quick turn around

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