Classyy24 Posted September 7, 2015 Posted September 7, 2015 I recently just received my Netduma R1 today but I have been trying to get it connected to the Internet all. Any help would be greatly appreciated.
lukasz Posted September 7, 2015 Posted September 7, 2015 Hello there welcome to the DUMA ARMY buddy. Whare yso the problem is that you have no internet connection right? If you connect to you isp router you have internet connectio
Classyy24 Posted September 7, 2015 Author Posted September 7, 2015 Yes, I have it plugged into a router/modem combo and it keeps showing up "limited"
lukasz Posted September 7, 2015 Posted September 7, 2015 Try restarting just the ISP router now and see how it goes ok
Netduma Staff Netduma Crossy Posted September 7, 2015 Netduma Staff Posted September 7, 2015 Welcome to the forum Classy Can you connect to the Netduma dashboard? If you are can you go to the Device Manager and check if there is a number after 'WAN IP'? Also is your PC connected with an automatic IP?
Classyy24 Posted September 7, 2015 Author Posted September 7, 2015 I haven't been able to connect to the dashboard yet. I think my PC connects to the wifi with an automatic IP
Netduma Staff Netduma Crossy Posted September 7, 2015 Netduma Staff Posted September 7, 2015 I haven't been able to connect to the dashboard yet. I think my PC connects to the wifi with an automatic IP Could you try connecting with an ethernet cable?
lukasz Posted September 7, 2015 Posted September 7, 2015 Could you please try first just restarting the ISP router?
Classyy24 Posted September 7, 2015 Author Posted September 7, 2015 Yea I've already try restarting it. I can't connect to the Netduma even with a Ethernet. :/
lukasz Posted September 7, 2015 Posted September 7, 2015 and you had the netduma connected to it while you did that? Which port on net you used to connect to you isp router?
Classyy24 Posted September 7, 2015 Author Posted September 7, 2015 I connected the ISP and Netduma with a Ethernet from port 1 on the ISP to PoE on the Netduma.
lukasz Posted September 7, 2015 Posted September 7, 2015 Ok have you use the cable provided by net duma to connect to you ISP router? And is the net duma only device that is not getting internet for that router?
Classyy24 Posted September 7, 2015 Author Posted September 7, 2015 Yes I used the Ethernet Netduma provided me and yes my Netduma is the only thing that can't connect to my modem
Netduma Staff Netduma Crossy Posted September 7, 2015 Netduma Staff Posted September 7, 2015 Yea I've already try restarting it. I can't connect to the Netduma even with a Ethernet. :/ Can you try typing http://r1 into your browser and see if that connects you to the Netduma control panel Also are you still getting the limited access error even when connected via ethernet?
Classyy24 Posted September 7, 2015 Author Posted September 7, 2015 I still couldn't get to the control panel. Yes I still get a limited access when plugged in with a Ethernet as I am right now.
lukasz Posted September 7, 2015 Posted September 7, 2015 Sorry for all of those questions guys i was just tring to roll out any setup issues.
Classyy24 Posted September 7, 2015 Author Posted September 7, 2015 It's all good! Thanks for trying to help.
Netduma Staff Netduma Crossy Posted September 7, 2015 Netduma Staff Posted September 7, 2015 It's all good! Thanks for trying to help. Awesome! Do you know what fixed the problem so then others with this issue might be able to find the answer?
Classyy24 Posted September 7, 2015 Author Posted September 7, 2015 No my problems not fixed. I was just thanking him.
Netduma Staff Netduma Crossy Posted September 7, 2015 Netduma Staff Posted September 7, 2015 No my problems not fixed. I was just thanking him. Oh, I see, sorry, I misread it Can you read through this guide and see if it gives you access to the control panel?
lukasz Posted September 7, 2015 Posted September 7, 2015 Could you follow steps for this link starting from step 2 http://wiki.netduma.com/doku.php?id=can_t_access_the_router_home_page
Classyy24 Posted September 7, 2015 Author Posted September 7, 2015 Ok. My Netduma is not obtaining an IP address for both Ethernet and the WiFi
Classyy24 Posted September 7, 2015 Author Posted September 7, 2015 But they are set to both obtain an IP address automatically
Netduma Staff Netduma Crossy Posted September 7, 2015 Netduma Staff Posted September 7, 2015 Ok. My Netduma is not obtaining an IP address for both Ethernet and the WiFi Have you ever managed to access the Netduma control panel? Would you be able to follow one of these guides and makes sure you've connected with an automatic IP. The one for windows hasn't been written yet but there is a video for it EDIT: Just seen your latest post so forget this
Netduma Staff Netduma Crossy Posted September 7, 2015 Netduma Staff Posted September 7, 2015 But they are set to both obtain an IP address automatically So your PC isn't getting an IP from the Netduma? Have you ever managed to connect to the control panel and have you done a factory reset or anything like that? Can any other devices such as your phone connect to the Netduma?
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