Derick Tan Posted August 16, 2015 Posted August 16, 2015 Hi, Anyone expert can please help me? Just received my Netduma R1 router, try to install and set up. But can't access to Netduma control panel. I connect the Netduma router through my current router. My PC can get internet connection through Netduma router, but I can't acess to Netduma control panel. Even I already enable UPnP on my current router, tried set the IPv4 as automatic and check the default gateway is 192.168.88.1. still can't works. Please help!!! ISP HUB --- current router (modem) --- Netduma router --- PC
Netduma Staff Netduma Crossy Posted August 16, 2015 Netduma Staff Posted August 16, 2015 Hello, First of all can you confirm that your current router is connected to post one of the Netduma (this is also labeled PoE). The make sure that the PC is connect to port 2 of the Netduma. Now try connecting with 192.168.88.1. If this doesn't work can you try connecting with http://r1/ If that also doesn't work, can you read through this guide and see if it allows you to connect
Derick Tan Posted August 17, 2015 Author Posted August 17, 2015 Hi, Crossy. I already connect current router to Netduma router port 1 by the cat 6 cable provided by Netduma. And also try to follow Netduma wiki guide to check the ip address. But still can't works. Do I need do any other settings on my current router? So far I just enable the UPnP on my current router. Because I worried interference current internet connection. Any other solutions?
Netduma Staff Netduma Crossy Posted August 17, 2015 Netduma Staff Posted August 17, 2015 Hi, Crossy. I already connect current router to Netduma router port 1 by the cat 6 cable provided by Netduma. And also try to follow Netduma wiki guide to check the ip address. But still can't works. Do I need do any other settings on my current router? So far I just enable the UPnP on my current router. Because I worried interference current internet connection. Any other solutions? No, you should be able to connect to the Netduma interface without changing any settings. Can you open up a command prompt and type 'ipconfig' then screen shot and post the results Also, did none of the things in the Wiki guide I linked to you work?
Derick Tan Posted August 17, 2015 Author Posted August 17, 2015 I already try command prompt on 'ipconfig' is as same result as wiki guide show one. If I post screen shot will it show my ip address on public?
Netduma Staff Netduma Crossy Posted August 17, 2015 Netduma Staff Posted August 17, 2015 I already try command prompt on 'ipconfig' is as same result as wiki guide show one. If I post screen shot will it show my ip address on public? The IP Address is only your private IP but if it for some reason does contain your real IP I can hide the post so only admins can see it
Derick Tan Posted August 17, 2015 Author Posted August 17, 2015 Ok, tonight I will try to screenshot and post it. Because I am still working now. Hope that can solve it as soon as possible. Thank you for your fast reply.
Netduma Staff Netduma Crossy Posted August 17, 2015 Netduma Staff Posted August 17, 2015 That file is a local file Can you upload it here then post the link.
Administrators Netduma Fraser Posted August 17, 2015 Administrators Posted August 17, 2015 Hey Derick, I can't see your photo, you need to attach it to your post or upload it to something like https://imgur.com/and then give us the link
Derick Tan Posted August 17, 2015 Author Posted August 17, 2015 https://imgur.com/liavdnm like this ok?
Derick Tan Posted August 17, 2015 Author Posted August 17, 2015 Do you all can see the screen shot through the link? https://imgur.com/liavdnm
Administrators Netduma Fraser Posted August 17, 2015 Administrators Posted August 17, 2015 Hey Derick, that all looks good, you should be able to access the control panel. I will PM you and do a quick 1 on 1 and then report back here after with an update.
Netduma Staff Netduma Crossy Posted August 17, 2015 Netduma Staff Posted August 17, 2015 Yes, that is good. Can you explain what happens when you type '192.168.88.1' into your browser? Is it an error that you get?
Derick Tan Posted August 17, 2015 Author Posted August 17, 2015 Hi, that only show this https://imgur.com/njH3F6h
Derick Tan Posted August 17, 2015 Author Posted August 17, 2015 and I try to troubleshoot through windows, it only show " the remote device or resource won't accept the connection "
Netduma Staff Netduma Crossy Posted August 17, 2015 Netduma Staff Posted August 17, 2015 Remove the 's' from the 'https'. So use this link http://192.168.88.1 But it looks like you have a 1 on 1 with Fraser so you can get it sorted there
Administrators Netduma Fraser Posted August 17, 2015 Administrators Posted August 17, 2015 Hey Derick, check your PM's Also try Crossys suggestion as well!
Derick Tan Posted August 17, 2015 Author Posted August 17, 2015 Hi, Thanks so much both of you crossy link works.
Derick Tan Posted August 17, 2015 Author Posted August 17, 2015 Thanks so much, crossy link works. but how to open NAT type. previously I add psn ip address router's DMZ. Is it Netduma router also same?
Administrators Netduma Fraser Posted August 17, 2015 Administrators Posted August 17, 2015 Great so no need for a 1 on 1 then, fantastic news, nice on Crossy Please follow this guide to get set up, it includes how to open your NAT http://wiki.netduma.com/doku.php?id=fine_tune_netduma
Derick Tan Posted August 17, 2015 Author Posted August 17, 2015 Thanks again Crossy and Fraser. Great support and customer service on Netduma.
Netduma Staff Netduma Crossy Posted August 17, 2015 Netduma Staff Posted August 17, 2015 No problem. As this is sorted I'll close the thread - feel free to make a new one if you have any more problems Hopefully you can start having fun with it now.
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