ADSL connecting disconnecting. Reboot fixes

[banjo22]

Hi all,

I have an issue that is procuring most days where the WAN adsl connection is disconnecting. I reboot the R3 and connection is restored. 
anyone know why this can be happening? I’ve attached the logs of the most recent reboot needed to restore connectivity (14:08 it lost connection)

The gui is always accessible on the R3 and know it’s the same issue every time as I go to settings>WAN and it says internet port: disconnected and the PPOE details are not visible. 

For reference happened on older and the new firmware. 
There is a draytek moment that provides adsl to the r3

R3_2026-07-05T130926.021Z_logs.txt

[Netduma Fraser]

The logs don't seem to indicate why it's happening just that it is losing the connection. Is the Draytek a pure modem or can you have it handle PPPoE instead of the R3 to see if you then lose connection in that configuration?

[banjo22]

10 minutes ago, Netduma Fraser said:

The logs don't seem to indicate why it's happening just that it is losing the connection. Is the Draytek a pure modem or can you have it handle PPPoE instead of the R3 to see if you then lose connection in that configuration?

Pure modem unfortunately. I have had this setup for years without any issues so not sure why it's suddenly occurring now.

[banjo22]

It's also a BT Openreach Huawei EchoLife HG612 FTTC VDSL Fibre Modem, not a Draytek as I assume. I'm not sure if this is configurable tbh.

Edit: Having looked into it, sounds like you can can unluck the modem and configure so I will try this and report back. 

[Devastate]

7 hours ago, banjo22 said:

Pure modem unfortunately. I have had this setup for years without any issues so not sure why it's suddenly occurring now.

Does 'setup' here refer to the HG612 and R3? Have you factory reset the R3, and if so, did it start occurring afterwards?

[banjo22]

16 minutes ago, Devastate said:

Does 'setup' here refer to the HG612 and R3? Have you factory reset the R3, and if so, did it start occurring afterwards?

HG612 and Netduma have worked fine since the release of the R3. 
This suddenly started happening so no haven’t factory reset the R3

I’m going to try adding PPOE details in the HG612 tonight and test how that works 

[Devastate]

On 7/5/2026 at 2:18 PM, banjo22 said:

Hi all,

I have an issue that is procuring most days where the WAN adsl connection is disconnecting. I reboot the R3 and connection is restored. 
anyone know why this can be happening? I’ve attached the logs of the most recent reboot needed to restore connectivity (14:08 it lost connection)

The gui is always accessible on the R3 and know it’s the same issue every time as I go to settings>WAN and it says internet port: disconnected and the PPOE details are not visible. 

For reference happened on older and the new firmware. 
There is a draytek moment that provides adsl to the r3

R3_2026-07-05T130926.021Z_logs.txt 85.76 kB · 1 download

44 minutes ago, banjo22 said:

HG612 and Netduma have worked fine since the release of the R3. 
This suddenly started happening so no haven’t factory reset the R3

I’m going to try adding PPOE details in the HG612 tonight and test how that works 

Your issue sounds like it could be a known bug with PPPoE on the R3, where if the connection is lost, the R3 WAN stays disconnected. If this bug is what you are experiencing, then using the HG612 to handle PPPoE should be a solution.

[banjo22]

16 minutes ago, Devastate said:

Your issue sounds like it could be a known bug with PPPoE on the R3, where if the connection is lost, the R3 WAN stays disconnected. If this bug is what you are experiencing, then using the HG612 to handle PPPoE should be a solution.

Thanks. Strange that it’s happening now? I will try and unlock the HG612 tonight when I’m allowed by the family to take the internet down 🙄

[Netduma Fraser]

Do keep us posted!

[banjo22]

  

1 hour ago, Netduma Fraser said:

Do keep us posted!

 

You'll regret I asked that Fraser.. I'm having a nightmare.

So, HG612 unlocked and I'm able to get ont he GUI. The original default setup in bridge mode looks like this the below.

The R3 works 'fine' (apart from the random discconects) with PPPOE details input on the R3.

I created this WAN connection on  the 612:

All seems okay on tthe modem, the DSL is connected etc.

I then go to Settings>WAN on the R3 and encounter issues. I first tried DHCP first but got nowhere with that. I then chose Static, set the DNS servers as 8.8.8.8 and 8.8.4.4 and this is the bit I'm sure of. I used whatsmyip to give me my external IP address. I'm going to use a fake one, just so you can check my setup.

Does this next look right?

 

Internet port shows connected but internet status was always offline.

What am I doing wrong?