Experiencing major packet loss and lag

[ExcellentZERO]

Good morning Frazer and team.

I constantly experience Major lag spikes and internet dropping out of no where when there is only 

• 4 devices connected to the router 

• internet disconnects 

• packet loss. (in game tested)

I have a 50mb down 25 up  and it is the main router

I used congestion control 75% 90% 100% 80% always on and it does not get better and many laggy videos.

But I get my full 50mbs.

[Netduma Fraser]

• What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode
• Are ALL devices connected to the R3?
• Have you entered those speeds into the router?
• How have you setup SmartBOOST?
• What game are you playing?
• What platform are you playing on and how is it connected, via ethernet or WiFi?
• How have you setup the Geo-Filter?
• What firmware version are you on?

[ExcellentZERO]

•PPPoE

•yes all devices are connected 

• yes entered the speeds into the router

• Valorant

•xbox ethernet

• geo filter is set up with strict mode no ping assist steady ping simple mode

•.540

DPI is enabled, BI is not enabled as it causes ping issues

 

Netduma R3

[RubenP]

Hace 7 minutos, ExcellentZERO dijo:

•PPPoE

•Sí, todos los dispositivos están conectados. 

• Sí, ingrese las velocidades en el enrutador.

• Valorant

•Ethernet de Xbox

• El filtro geográfico está configurado con modo estricto, sin asistencia de ping, ping constante, modo simple

•.540

DPI está habilitado, BI no está habilitado porque causa problemas de ping

Does the Netduma cable connect directly to the fiber optic box?

[ExcellentZERO]

43 minutes ago, RubenP said:

Does the Netduma cable connect directly to the fiber optic box?

If you set it up like that yes but this is set up with the PPPoE setting

[Netduma Fraser]

Are you able to have an ISP modem/router handle PPPoE instead? As that is likely the issue, it's something we're aware of and looking into

[ExcellentZERO]

On 1/31/2026 at 8:04 PM, Netduma Fraser said:

Are you able to have an ISP modem/router handle PPPoE instead? As that is likely the issue, it's something we're aware of and looking into

Hey frazer 

I tried and it is very unstable I also am now experiencing higher ping and many disconnects 

Please see the logsR3_2026-02-05T08_50_43.803Z_logs.txt

[RobertB]

Try disabling the strict mode on your Geo-Filter and Ping Assist for a bit to see if those are actually causing the ping spikes. Sometimes having the filters dialed in too tight can lead to packet loss. It is also worth checking your Congestion Control settings to make sure your Bandwidth Allocation isn't throttling your gaming traffic too much. If things smooth out with the filters off, try slowly expanding your Geo-Filter radius until you find that sweet spot between low latency and a stable connection.

[ExcellentZERO]

39 minutes ago, RobertB said:

Try disabling the strict mode on your Geo-Filter and Ping Assist for a bit to see if those are actually causing the ping spikes. Sometimes having the filters dialed in too tight can lead to packet loss. It is also worth checking your Congestion Control settings to make sure your Bandwidth Allocation isn't throttling your gaming traffic too much. If things smooth out with the filters off, try slowly expanding your Geo-Filter radius until you find that sweet spot between low latency and a stable connection.

No doubt abt it I did this but now my isp says there is no problem or issues on their side and I am getting a constant 300 to 250 ping

[DARKNESS]

@ExcellentZEROYou can run a PingPlotter test to identify the source of the issue and share the results here for further assistance.

[Netduma Fraser]

6 hours ago, ExcellentZERO said:

Hey frazer 

I tried and it is very unstable I also am now experiencing higher ping and many disconnects 

Please see the logsR3_2026-02-05T08_50_43.803Z_logs.txt

Did you put the R3 in its DMZ and set that IP as static on the modem? Also ensuring ALL devices are connected to the R3?