Rapps not loading XR500

[JMonica]

Finally!  I am so happy to announce I am finally replacing my Nighthawk XR500 with a new TPLink router.  After about 5 years of dealing with the garbage DumaOS, I will finally have it out of my life forever.  I won't get into how ridiculous I think it is that for 5 years i have had to deal with Rapps not loading error every time I go to the configuration page.  Unable to onitor connections on my network through teh Router spftware.  Hours spent trying to fix it, "just change the number of retries to 5, clear your browsers cache, just restart the router, reset to defaults, update the firware, oh try all of the things listed, wait a while and try again".  "You just have to wait awhile and try again later". Am I in the Twilight Zone?  BS. None of that has ever fixed it. What is this, 1997?  That's the solution?  So i should tell the software to keep re-trying, wait a while and then have it try again, 5 more times, and that's the "solution"? 

Even if that was a way to fix it, maybe have a messge onscreen that says "Retrying" or some indication of what it's doing, while it's doing it so you're not just staring at nothing and not knowing if its doing someihng.   It doesn't matter though.  The code is garbage, at least I think it's the code.  I don't know.  I've never been able to solve the problem, nor should anyone have to spend as much time as I have trying to fix something like this, when everything is updated and brand new. 

The Netgear tech support is also garbage. And I hope they are reading this because I really want them to know how much contempt I have for them.  I can say with a 100% clear concious how awful they are.   I would never say that if they were eventually able to fix my problem, but they haven't ever given me any solution.  Sorry but it's true. 

I've been doing IT Tech support for two decades and Netgears support is by far the second worst.   If I told a customer "I'm sorry but we can't fix your problem even though we gave you the hardware and we support the software and then walked away, I would expect to be fired because it means I am clearly unable to do my job. 

 I am literaly planning on driviing over the junk router with my car.  I know how immature and idiotic it is, but I can't wait.  I could sell it on eBay but I would never do that to another person. Unlike Netgear, I have a concioius.  Personally I would be embarrased to be a leader at a company that sells a junk product like this.  Not that anyone there cares, because they obviously don't.  Nope.  It sad that we've had to come expect yet another company to be happy to take our money and then forget you exist after they have it, but thats just business as usual in the USA in 2025.  I'ma little surrised its a supposed American company an dnot just anotehr Chinese company selling junk, but I am sure it's just a US company outsourcing the product build to a Chinese company do get teh cheapest price.  Or naybe not, I'm not sure.  I don't care enough to look for a Made In China sticker oor look itup because they';ve wasted enough of my time over the years.  Honestly I don't care because once I destroy the plastic piece of trash router, I will never ave to deal with them again and it's so liberating to know I wont have to wait for hours, talk to some stuttering bone head while they fumble the F around while trying to pretend like they are actually doing something before they shrug their shoulders and send me on my way.  Thisis a a great day.  Its one more problem I will never have to address again.   

Did I get my point across?  They don't care, but I sure do feel better.  

[Netduma Fraser]

You made one topic which I replied to within a few hours and then you never replied again so we can't know you're still experiencing an issue if you don't tell us. It sounds like you've tried to get support from NTGR this whole time and not had any success but then have ranted here instead which would have been the better place to get support considering we made DumaOS and NTGR didn't. Either way, glad you've got some relief now, we're still happy to help if you want it.