Reykc9510 Posted October 15 Posted October 15 So this is whats going on, I have switched internet providers 3 times in 2 weeks. I had metro net fiber 1 gig up an down for 2 years. Recently my ping went from 21 42 an jitter went from 0.4 0.6ish to 8 to 12 ms of jitter. I switched to wire 3 fiber 2gig up n down everything worked great had 9 ping an jitter was 0.4 0.6ish then all the sudden around 730 1030 at night it was horrible. Then it got bad randomly. I went back to metro net. They completely re wired the wire an modem worked great then boom 3 days later went to poopy again. After 3 hrs with customer service this evening they said everything on their end is working, can it be my router? I said good question. Let me reach out an see. R3 everything is hardwired. I have the beta version of the software there newest one. I have done a hard reset numerous times. Have all cat 6 ethernet cables. Have CC dailed in. I'm stuck because I do not know how to rectify the problem. How can I tell if its the router? I had a tech here this afternoon showed him the stats on buffer bloat an had to explain an educate about jitter. Any ideas ln how an what i can do to fix this?
DARKNESS Posted October 15 Posted October 15 @Reykc9510 You're creating a new topic for the same issue, but I want to highlight that using Waveform as your jitter test is not a reliable measurement tool. It doesn’t provide details about server locations, so you might end up testing a server far away—potentially 1,000 miles—which could distort the jitter results. The most accurate approach is to use PingPlotter. When testing, share a screenshot of your graph while your network is idle, ensuring there’s no activity for at least 5 minutes. Enable maximum latency on PingPlotter to get a clear view of your network performance. To create a shareable link, click "File," then "Create Share Page," and follow the steps. Use google.com as the test target for better accuracy. Remember, not all technicians are highly experienced—many rely solely on the tools provided by their company and may overlook complex issues. Often, effective troubleshooting falls on you unless the problem is easily detectable.
Reykc9510 Posted October 15 Author Posted October 15 Ok, whats the site for the ping blotter your recommending? I typed in ping blotter in the search engine a bunch of them popped up. I also know the tech might not be that skilled either, but what their saying is its not their product or software thats causing it, an they pretty much won't do anything else for me on their end.
DARKNESS Posted October 15 Posted October 15 @Reykc9510 I mentioned PingPlotter; I'm not sure how you ended up with "ping blotter." You've used PingPlotter before, based on your previous post. https://www.pingplotter.com/products/free/
Reykc9510 Posted October 15 Author Posted October 15 15 hours ago, DARKNESS said: @Reykc9510 You're creating a new topic for the same issue, but I want to highlight that using Waveform as your jitter test is not a reliable measurement tool. It doesn’t provide details about server locations, so you might end up testing a server far away—potentially 1,000 miles—which could distort the jitter results. The most accurate approach is to use PingPlotter. When testing, share a screenshot of your graph while your network is idle, ensuring there’s no activity for at least 5 minutes. Enable maximum latency on PingPlotter to get a clear view of your network performance. To create a shareable link, click "File," then "Create Share Page," and follow the steps. Use google.com as the test target for better accuracy. Remember, not all technicians are highly experienced—many rely solely on the tools provided by their company and may overlook complex issues. Often, effective troubleshooting falls on you unless the problem is easily detectable. 31 minutes ago, DARKNESS said: @Reykc9510 I mentioned PingPlotter; I'm not sure how you ended up with "ping blotter." You've used PingPlotter before, based on your previous post. https://www.pingplotter.com/products/free/ Lol early in the morning 🤣🤣
Reykc9510 Posted October 15 Author Posted October 15 15 hours ago, DARKNESS said: @Reykc9510 You're creating a new topic for the same issue, but I want to highlight that using Waveform as your jitter test is not a reliable measurement tool. It doesn’t provide details about server locations, so you might end up testing a server far away—potentially 1,000 miles—which could distort the jitter results. The most accurate approach is to use PingPlotter. When testing, share a screenshot of your graph while your network is idle, ensuring there’s no activity for at least 5 minutes. Enable maximum latency on PingPlotter to get a clear view of your network performance. To create a shareable link, click "File," then "Create Share Page," and follow the steps. Use google.com as the test target for better accuracy. Remember, not all technicians are highly experienced—many rely solely on the tools provided by their company and may overlook complex issues. Often, effective troubleshooting falls on you unless the problem is easily detectable. Think i got it set up the way you described. I dont understand how to read it an it doesnt show jitter you have to pay for that.
Reykc9510 Posted October 15 Author Posted October 15 (edited) 1 hour ago, DARKNESS said: @Reykc9510 I mentioned PingPlotter; I'm not sure how you ended up with "ping blotter." You've used PingPlotter before, based on your previous post. https://www.pingplotter.com/products/free/ Https://share.pingplotter.com/SRiTKhUgV4C.png i didnt know how to make latency 100% Edited October 15 by Reykc9510
Reykc9510 Posted October 15 Author Posted October 15 Of course the link doesnt work here's the screenshot
DARKNESS Posted October 15 Posted October 15 @Reykc9510You didn’t enable the maximum latency option—it’s a hidden feature. Try double-clicking to reveal it. What do you mean it doesn’t let you share the link? You should be able to generate the link by selecting “View Image,” “Share Link,” or directly using the URL. It’s subtle, but there aren’t any abnormal jitter spikes. If there were, you’d notice a series of spikes instead of a straight line. While the pro version displays the exact numbers, you can still interpret the graph visually without them. A clear example of poor jitter is consistent spikes exceeding 30ms, as shown in the screenshot below. Avoid using pingplotter.com; as the routing hop it’s just an example.
Reykc9510 Posted October 15 Author Posted October 15 where do I go to find the maximum latency option? I must have did something wrong with tryin to share to share. So pingplotter.com is what I used. If your saying avoid it, which PingPlotter should I use? 5 minutes ago, DARKNESS said: @Reykc9510You didn’t enable the maximum latency option—it’s a hidden feature. Try double-clicking to reveal it. What do you mean it doesn’t let you share the link? You should be able to generate the link by selecting “View Image,” “Share Link,” or directly using the URL. It’s subtle, but there aren’t any abnormal jitter spikes. If there were, you’d notice a series of spikes instead of a straight line. While the pro version displays the exact numbers, you can still interpret the graph visually without them. A clear example of poor jitter is consistent spikes exceeding 30ms, as shown in the screenshot below. Avoid using pingplotter.com; as the routing hop it’s just an example. 5 minutes ago, DARKNESS said: @Reykc9510You didn’t enable the maximum latency option—it’s a hidden feature. Try double-clicking to reveal it. What do you mean it doesn’t let you share the link? You should be able to generate the link by selecting “View Image,” “Share Link,” or directly using the URL. It’s subtle, but there aren’t any abnormal jitter spikes. If there were, you’d notice a series of spikes instead of a straight line. While the pro version displays the exact numbers, you can still interpret the graph visually without them. A clear example of poor jitter is consistent spikes exceeding 30ms, similar to the screenshot below.
Reykc9510 Posted October 15 Author Posted October 15 13 minutes ago, DARKNESS said: @Reykc9510You didn’t enable the maximum latency option—it’s a hidden feature. Try double-clicking to reveal it. What do you mean it doesn’t let you share the link? You should be able to generate the link by selecting “View Image,” “Share Link,” or directly using the URL. It’s subtle, but there aren’t any abnormal jitter spikes. If there were, you’d notice a series of spikes instead of a straight line. While the pro version displays the exact numbers, you can still interpret the graph visually without them. A clear example of poor jitter is consistent spikes exceeding 30ms, as shown in the screenshot below. Avoid using pingplotter.com; as the routing hop it’s just an example. I used the link for PingPlotter you left an thats where it sent me to PingPlotter.com an downloaded PingPlotter 5
DARKNESS Posted October 15 Posted October 15 @Reykc9510 It’s possible that when the network is under heavy load, meaning everyone is using it, you are likely spiking well above that consistently because your QoS isn’t properly adjusted. Note that for example, if a URL is loaded, it will show a high spike, and that's normal, so if you are testing for your QoS load, load the URL before starting the test. I know I am talking about the target route that one's far away usually. https://www.dropbox.com/scl/fi/vblyg3nutvyo3o84nkpd3/Screen-Recording-2025-10-15-at-7.53.02-PM.mov?rlkey=7ull6883ttiw0ecmrhld72ocf&st=e0rqy6rb&dl=0
Reykc9510 Posted October 16 Author Posted October 16 5 minutes ago, DARKNESS said: @Reykc9510 It’s possible that when the network is under heavy load, meaning everyone is using it, you are likely spiking well above that consistently because your QoS isn’t properly adjusted. Note that for example, if a URL is loaded, it will show a high spike, and that's normal, so if you are testing for your QoS load, load the URL before starting the test. I know I am talking about the target route that one's far away usually. https://www.dropbox.com/scl/fi/vblyg3nutvyo3o84nkpd3/Screen-Recording-2025-10-15-at-7.53.02-PM.mov?rlkey=7ull6883ttiw0ecmrhld72ocf&st=e0rqy6rb&dl=0 I dont understand what you mean by URL IS LOADED. my QoS is set from using bufferbloat an adjusting the speeds so I don't add any latency. Im the only one in my house there isn't anything being used but my ps5 lap top nest cameras an cell phone. If I allow more speed up an down the latency increases
Reykc9510 Posted October 16 Author Posted October 16 Now its not showing my post an pics because it needs to be approved. I dont understand what you mean by URL IS LOADED. my QoS is set from using bufferbloat an adjusting the speeds so I don't add any latency. Im the only one in my house there isn't anything being used but my ps5 lap top nest cameras an cell phone. If I allow more speed up an down the latency
DARKNESS Posted October 16 Posted October 16 @Reykc9510I'm referring to the URL link provided by the website. You don't need to click on "View Share Image"; only the site's URL is required. If you're the sole user, it might be related to the game server. What game are you playing? Are you using a geofilter to connect to the nearest server etc... Ensure you're using the latest version of PingPlotter, as I recall there was a bug affecting file sharing or exporting. Did you purchase a perpetual license, or were you using the free trial at that time? That could be the reason.
Reykc9510 Posted October 16 Author Posted October 16 Im playing Bo6. I have the geo filter set in a radius around an area not set to 1 specific server. Yes Im using the latest version of pingplotter which is 5 I was able to double click on the word latency but nothing happened.
DARKNESS Posted October 16 Posted October 16 @Reykc9510The area you’re in contains multiple servers, and since your radius encompasses them, your connection will default to whichever server is available. This can lead to varying ping rates across different servers. Based on your observation about nighttime, it’s reasonable to assume SBMM (Skill-Based Matchmaking) might be more active during peak hours, typically between 6 PM and 12 AM, when the majority of users are online, especially in North America. To minimize high ping, you should identify the server with the lowest ping and adjust your radius to focus on that specific server. Using a polygon for precision would be highly effective. Call of Duty is notorious for its rigged SBMM, much like Apex Legends.
Reykc9510 Posted October 16 Author Posted October 16 Ahhh now im starting to understand this. So if im not in a game, ps5 off, or when I'm online. When Im using bufferbloat its randomly selecting a server inside that radius I set for call of duty? Which would theoretically, give me different stats.Because it's selecting to a random server?
Reykc9510 Posted October 16 Author Posted October 16 13 minutes ago, DARKNESS said: @Reykc9510The area you’re in contains multiple servers, and since your radius encompasses them, your connection will default to whichever server is available. This can lead to varying ping rates across different servers. Based on your observation about nighttime, it’s reasonable to assume SBMM (Skill-Based Matchmaking) might be more active during peak hours, typically between 6 PM and 12 AM, when the majority of users are online, especially in North America. To minimize high ping, you should identify the server with the lowest ping and adjust your radius to focus on that specific server. Using a polygon for precision would be highly effective. Call of Duty is notorious for its rigged SBMM, much like Apex Legends. Its the jitter that more so hinders my gameplay the ping really never gets that bad.
DARKNESS Posted October 16 Posted October 16 @Reykc9510My point is that you're likely playing on different servers. If your in-game ping averages around 20ms and only fluctuates up to a maximum of 25ms, that's normal. However, if it spikes to 40-60ms, that indicates an issue. Jitter is pretty obvious when it's a problem, as it causes noticeable spikes. If the problem originates from the game server instead of your network, your best option is to try playing on a more reliable server. Although ISP congestion might contribute, it usually has a minimal effect and is ultimately beyond your control. You can share more data, and someone else might review it tomorrow and provide suggestions. For now, I’m heading to bed, mate. If you can’t create a URL, just take a screenshot on your desktop or use SnapTool since you’re on Windows.
Reykc9510 Posted October 16 Author Posted October 16 I guess I'll have to wait until you get back online tomorrow. I was asking about the different servers in the radius I selected on the geo filter for a reason maybe when im using bufferbloat its connecting me randomly in servers in that radius which may or may not be given me different read outs. I think its something else, but my knowledge in this stuff only goes so far. My ping would go from 21- 41 randomly which isn't horrible its the jitter that goes from 0.6 to 7-12 ms. Right now this morning ping is 21 jitter is 0.6
Reykc9510 Posted October 16 Author Posted October 16 11 hours ago, DARKNESS said: @Reykc9510The area you’re in contains multiple servers, and since your radius encompasses them, your connection will default to whichever server is available. This can lead to varying ping rates across different servers. Based on your observation about nighttime, it’s reasonable to assume SBMM (Skill-Based Matchmaking) might be more active during peak hours, typically between 6 PM and 12 AM, when the majority of users are online, especially in North America. To minimize high ping, you should identify the server with the lowest ping and adjust your radius to focus on that specific server. Using a polygon for precision would be highly effective. Call of Duty is notorious for its rigged SBMM, much like Apex Legends.
Reykc9510 Posted October 16 Author Posted October 16 this is from this morning after no network use for 10 mins,i cant figure out how to max out latency
Administrators Netduma Fraser Posted October 16 Administrators Posted October 16 2 hours ago, Reykc9510 said: this is from this morning after no network use for 10 mins,i cant figure out how to max out latency They're just referring to the game servers that would be within your radius in that above quote, not to do with the bufferbloat testing servers. He is saying to find the lowest/most stable ping server within that radius you've set (or outside radius if applicable) and then just force that server so when playing in the future you will get the server you want every time and not suffer from the randomness of getting any server within your current large radius. What they're saying regarding the bufferbloat test is that it's not necessarily the best test to base your results on as depending on when you're using it etc you may be testing using a server that is very far away, in which case your results will also be bad. Follow this guide https://support.netduma.com/frequently-asked-questions/legacyfaqs/test-your-ping/ while downloading & start with 95% for Congestion Control (set to Always), check results, decrease by 10%, check, decrease by 10% etc, until you get to a value that is pretty good & then try 5% either side of that value to see if it can be improved. Download & Upload on Congestion Control don't have to be the same value & you may have a better experience with differing values. This is more of a real world test and will give you a good Congestion Control value for your connection.
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