R3 giving me a higher ping than basic ISP provided router

[Ryan19]

I strictly use the R3 for Call of Duty and have been doing some tests on the Black Ops 7 beta and have found that my ping is higher using the R3 than just using my ISP provided router.

Here's the results of my tests:

Speed Tests:

Wired Ethernet into Windows PC with Duma:

Google Speedtest: 763.6mbps Download - 28.3mbps Upload - 5 ms Latency

Ookla Speedtest: 905.35mbps Download - 31.55mbps Upload - 14 ms Idle Latency - 18 ms Download Latency - 53ms Upload Latency

Wired Ethernet into Windows PC with ISP Provided Router:

Google Speedtest: 898.0mbps Download - 31.5mbps Upload - 15 ms Latency

Ookla Speedtest: 1044.21mbps Download - 31.50mbps Upload - 13 ms Idle Latency - 24 ms Download Latency - 44ms Upload Latency

 

Black Ops 7 Beta Ping Tests:

Searching for a match with Duma: 

Match #1: Found match at 50ms and joined

Match #2: Found match at 48ms and joined

Match #3: Found match at 51ms and joined

Match #4: Found match at 51ms and joined

Match #5: Found match at 51ms and joined

Match #6: Found match at 58ms and joined

Searching for a match with ISP Provided Router: 

Match #1: Found match at 38ms and joined

Match #2: Found match at 38ms and joined

Match #3: Found match at 36ms and joined

Match #4: Found match at 38ms and joined

In Game Ping Range with Duma: (how much ping I'm getting while just playing a match)

Match #1: 31ms-35ms

Match #2: 28ms-34ms

Match #3: 28ms-40ms

Match #4: 24ms-28ms (Steady Ping Disabled - I saw on Duma OS that steady ping can increase ping so I disabled it for matches 4 and 5 to try and decrease the in game ping)

Match #5: 26ms-28ms (Steady Ping Disabled)

In Game Ping Range with ISP Provided Router: (how much ping I'm getting while just playing a match)

Match #1: 24ms-27ms

Match #2: 18ms-21ms

Match #3: 20ms-23ms

Match #4: 19ms-22ms

 

Extra info that could help

• I used the ping optimizer in Duma OS before doing the tests
• There was nothing plugged into my ISP router, just the Duma, all my devices are connected to the R3
• I resynced cloud in geofilter before the tests
• I'm in Canada and had all of the United States and Canada selected on geofilter so I wasn't limiting it too much
• I had smartboost set up with gaming as the #1 priority
• geo-latency was on
• ping assist was off
• strict mode was on 
• fast search I tried on and off during tests but it didn't have an impact cause I think that's only used in conjunction with ping assist
• I'm playing on a windows 11 computer on the Xbox PC app 

[Netduma Fraser]

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

How have you/Ping Optimizer setup Congestion Control?

Don't necessarily trust the suggestion from PO and do your own fine tuning to determine the best percentages that give you the best ping

[Ryan19]

2 hours ago, Netduma Fraser said:

What is the model of the modem/router the R3 is connected to and how have you set that to ensure all traffic flows to the R3? E.g R3 in its DMZ, modem/bridge mode

How have you/Ping Optimizer setup Congestion Control?

Don't necessarily trust the suggestion from PO and do your own fine tuning to determine the best percentages that give you the best ping

Thanks for the response. It's a Sagemcom F@ST3896

I didn't have R3 on DMZ or have the modem on bridge mode. 

One thing I forgot to say in first post is when I'm on my main modem my NAT on BO7 is Open. With R3 it's moderate. 

 

I've tried a few things since seeing your response:

First, I added the R3 WAN IP from DumaOS to my modems DMZ. I went back to BO7 and my NAT was still moderate. 

Then, I called up my ISP and had them put my modem into bridge mode. Just went back to BO7 and NAT is still moderate. 

I also tried disabling UPnP on my ISP modem and enabling on DumaOS and it's still moderate. 

Congestion Control mode is set to Auto. I haven't personally done anything to set up congestion control, not really sure what it is. I just left all that on whatever the default was and let ping optimizer do its thing.

Any other recommendations to try and get the NAT from moderate to open? 

[Ryan19]

Hi there,

I’ve tried a few more things while awaiting your response and just wanted to note them here in case it helps. I’m still on moderate nat on BO7 but just wanted to try and rule some stuff out for you. I’m not really good with tech stuff like this, and have no idea what I’m doing, so my apologies in advance if I’m explaining in a stupid way.

• Verified I have a public WAN IP: My WAN IP on DumaOS starts with “24.”
• UPnP enabled on DumaOS
• Rebooted ISP modem and Duma multiple times
• Signed out of microsoft store and xbox app, restarted pc, logged back in to both
• Made sure xbox and COD had public and private checked on windows firewall app protections
• Tried disabling windows firewall for a moment then launching cod, was still on moderate
• Went into DHCP on DumaOS, added rule for my pc and LAN ip to add to reserved IPs
• Manually opened COD ports on DumaOS: I went onto port forwarding in DumaOS and added 6 rules for my computer. I added UDP 3074, TCP 3074, UDP 3478–3479, UDP 4379–4380, UDP 27000–27050, and TCP 27014–27050. In case it matters, these all say inactive even if I’m playing COD. I then disabled UPnP on DumaOS and checked NAT on COD and it was still moderate.
• I saw something about ISP putting you behind CGNAT but I went to whatismyip.com and the IP it shows is the same as the WAN ip on dumaos so that has to mean I’m not under CGNAT right?

Other info that might help:

• Under WAN on DumaOS it says my connection type is DHCP
• I did not have any port forwarding rules set up at all before I tried adding some this time so that didn’t skewer results from last message when I had just activated bridge mode and all that
• Under UPnP on DumaOS I see a “Microsoft Multiplayer UDP 3074-3074”. I didn’t manually add this at all, it was just there automatically. And something that may be of note, it always says inactive. Even if I play COD or just sit on the menu it says inactive. There was another one too that was also Microsoft Multiplayer UDP but 6382-6382. This one randomly went away by itself once I manually set up port forwarding rules.

[Netduma Fraser]

I really appreciate all the additional information, a lot of people give less than needed and you've provided more so that's a nice change!

Based on what you've said the NAT is likely reporting incorrectly, i.e. showing moderate but actually open so please do the following:

1. Pick whether you want to use the bridge mode or DMZ mode, bridge will make it so you can't use the Sagem for anything really including WiFi so if you're happy with that it would be the ideal scenario though DMZ isn't a bad option you'd just have to ensure ALL devices connect to the R3 if you want total control over the network. 
2. If you go for the DMZ option then give the R3 itself a static/reserved IP on the Sagem - this will ensure that the DMZ is still valid after rebooting either device (the IP of the R3 may change otherwise and the DMZ would then be invalid). If you're using bridge mode you can ignore this.
3. You can remove all the port forwarding rules now.
4. Just to cover all bases reboot the Sagem, wait 2 minutes, then reboot the R3, wait 4 minutes.
5. Ensure you don't have the game or game client e.g. steam open or active in the system tray
6. Remove your device from the Geo-Filter
7. Launch the game/client, does it show Open now? If so it is a misreading, you can now enable the Geo-Filter and ignore when it says moderate from now on as it will actually be open.

If you're interested and that was the cause, the Geo-Filter is blocking the server it uses to test your NAT status, as it can't reach the test server it just defaults to showing moderate as all other connection indicators will appear fine. So it's not that your NAT IS moderate, just that it can't confirm that it isn't if that makes sense.

Regarding your Congestion Control settings, if you haven't setup SmartBOOST then it won't be doing anything at all - auto means it will only trigger if SmartBOOST is triggering/active. So it's entirely up to you, ensure you have SmartBOOST setup how you want i.e. prioritize gaming and then when you are gaming it will be prioritized and Congestion Control will trigger or switch it to Always so it will always apply. Regardless though at 99% it's essentially doing nothing anyway. I'd suggest starting with 70% for download & upload and going from there, adjusting if needed.

[Ryan19]

3 hours ago, Netduma Fraser said:

I really appreciate all the additional information, a lot of people give less than needed and you've provided more so that's a nice change!

Based on what you've said the NAT is likely reporting incorrectly, i.e. showing moderate but actually open so please do the following:

1. Pick whether you want to use the bridge mode or DMZ mode, bridge will make it so you can't use the Sagem for anything really including WiFi so if you're happy with that it would be the ideal scenario though DMZ isn't a bad option you'd just have to ensure ALL devices connect to the R3 if you want total control over the network. 
2. If you go for the DMZ option then give the R3 itself a static/reserved IP on the Sagem - this will ensure that the DMZ is still valid after rebooting either device (the IP of the R3 may change otherwise and the DMZ would then be invalid). If you're using bridge mode you can ignore this.
3. You can remove all the port forwarding rules now.
4. Just to cover all bases reboot the Sagem, wait 2 minutes, then reboot the R3, wait 4 minutes.
5. Ensure you don't have the game or game client e.g. steam open or active in the system tray
6. Remove your device from the Geo-Filter
7. Launch the game/client, does it show Open now? If so it is a misreading, you can now enable the Geo-Filter and ignore when it says moderate from now on as it will actually be open.

If you're interested and that was the cause, the Geo-Filter is blocking the server it uses to test your NAT status, as it can't reach the test server it just defaults to showing moderate as all other connection indicators will appear fine. So it's not that your NAT IS moderate, just that it can't confirm that it isn't if that makes sense.

Regarding your Congestion Control settings, if you haven't setup SmartBOOST then it won't be doing anything at all - auto means it will only trigger if SmartBOOST is triggering/active. So it's entirely up to you, ensure you have SmartBOOST setup how you want i.e. prioritize gaming and then when you are gaming it will be prioritized and Congestion Control will trigger or switch it to Always so it will always apply. Regardless though at 99% it's essentially doing nothing anyway. I'd suggest starting with 70% for download & upload and going from there, adjusting if needed.

Hey Fraser,

Thanks for the response. Yeah I was pretty dumbfounded going through some of the posts on the forum related to my issue, people really give you nothing to work with and expect you to know what to do haha.

So I decided to just stick with bridge mode. My ISP only allows me to enable/disable bridge mode by calling them which is a pain, so I'll just stick with bridge instead of DMZ.

I then deleted all my port forwarding rules from DumaOS.

I went into DumaOS, and removed my computer from devices on Geo-Filter.

Then I unplugged power from Sagem, waited 2 minutes, plugged it back in, waited 2 minutes, unplugged power from R3, waited 4 minutes, plugged it back in, and waited 4 minutes.

For extra measure I then restarted my PC.

I launched Call of Duty, then went into task manager to end task on the Xbox PC App Game Client.

I waited 4 minutes on the game menu just to make sure everything connected, then went into network info, and NAT type was still on moderate: (pictured below)

I believe I did set up SmartBoost when I got the R3 a year or so ago. I just haven't touched any of the settings since. When I go to SmartBoost on DumaOS, I can see I have my PC added to devices and active, marked as top priority, and I have my activities listed out with gaming as #1 top priority. I have priority mode on simple. Should I change congestion control mode from "Auto" to "Always On"? Or is Auto already triggering SmartBoost since I have it active? I don't really understand what the percentages mean for Download and Upload in Congestion Control. I'll have to look into the feature more cause I don't fully understand it, but I can try your recommendation of starting at 70% for both and seeing what it does.

At the end of the day though, does this SmartBoost feature have any impact or correlation to my NAT still being moderate? Is there anything else I can try to get it open? Truly lost on what to try next, open to any recommendations!

Thanks again for help Fraser, I really appreciate it!

[Netduma Fraser]

Auto should be triggering already - to check if it is disable speed test bypass and do a speed test, it should be limited to the speeds shown with the percentages you've set. No correlation to NAT no. 

Add back your port forwards but make it more simple by consolodating it to 3 rules:

• UDP/TCP 3074
• UDP/TCP 27000 - 27050
• UDP 3478 – 4380

Then restart the PC and check the NAT again - still with the Geo-Filter disabled. 

[Ryan19]

33 minutes ago, Netduma Fraser said:

Auto should be triggering already - to check if it is disable speed test bypass and do a speed test, it should be limited to the speeds shown with the percentages you've set. No correlation to NAT no. 

Add back your port forwards but make it more simple by consolodating it to 3 rules:

• UDP/TCP 3074
• UDP/TCP 27000 - 27050
• UDP 3478 – 4380

Then restart the PC and check the NAT again - still with the Geo-Filter disabled. 

Am I adding these port forwards properly?

For UDP/TCP 3074 I selected port, not port range, and did both source and destination as 3074, and checked the box for UDP and TCP.

For UDP/TCP 27000 - 27050, I selected port range, set source start and destination start as 27000, and source end and destination end as 27050, and checked the box for UDP and TCP.

For UDP 3478 - 4380, I selected port range, set source start and destination start as 3478, and source end and destination end as 4380, and just checked the box for UDP.

Let me know if this is correct format.

I reset PC and checked NAT again with Geo-Filter disabled and it's still moderate but I'm stupid so maybe I'm formatting these ports wrong? Also they still say inactive even when I'm on the game.