Router speed cut to 100. Mbs

[Reykc9510]

Was moving around my living room, my R3 got damaged 2 antennas broke, and i'm only getting a hundred megabytes of speed is that because the antennas broke everything's hardwired. If so how do I get new antennas

[Krush]

Une petite capture photo des dommages ? 😉

[Reykc9510]

Dont know your language 

[Krush]

Français ! Bienvenue dans un monde où la barrière de la langue n’est plus un problème 2.0 

traducteur automatique via ton navigateur 😉

[Netduma Fraser]

On 9/19/2025 at 7:58 PM, Reykc9510 said:

Was moving around my living room, my R3 got damaged 2 antennas broke, and i'm only getting a hundred megabytes of speed is that because the antennas broke everything's hardwired. If so how do I get new antennas

If everything is hardwired then the wireless antenna wouldn't effect the wired speed. If you haven't changed any settings and only physical changes were made then it is very likely the ethernet cables. Swap out the cable connecting the R3 to your modem and check again. If it's still not working then grab a screenshot of the WAN & LAN Settings pages please

[Reykc9510]

The ethernet cable was the issue. Can I buy 2 antennas, they would damage when I was moving my things around in my house?

[Netduma Fraser]

We can send new antennae if necessary, however, it is likely it's just that it's come apart instead of breaking, check the video to see if that applies + how to fix. If that's not it please provide a picture of how they're broken please

 

 

[Reykc9510]

There both in 2 pieces there broken for sure. An thank you I do i send you my information to send?

[Netduma Fraser]

Send a picture to [email protected] along with your order number and we can go from there

[Reykc9510]

Picture of what? I threw the broken pieces out.

[Reykc9510]

I dont have the email anymore with the order number. I can provide the serial #

[Netduma Fraser]

A picture of the broken antenna is what I was after. Email with your full name and I can look up the order that way

[Reykc9510]

1 hour ago, Netduma Fraser said:

A picture of the broken antenna is what I was after. Email with your full name and I can look up the order that way

 

1 hour ago, Netduma Fraser said:

A picture of the broken antenna is what I was after. Email with your full name and I can look up the order that way

LCheck your inbox for information.  

4 hours ago, Netduma Fraser said:

If everything is hardwired then the wireless antenna wouldn't effect the wired speed. If you haven't changed any settings and only physical changes were made then it is very likely the ethernet cables. Swap out the cable connecting the R3 to your modem and check again. If it's still not working then grab a screenshot of the WAN & LAN Settings pages please

 

2 hours ago, Netduma Fraser said:

We can send new antennae if necessary, however, it is likely it's just that it's come apart instead of breaking, check the video to see if that applies + how to fix. If that's not it please provide a picture of how they're broken please

 

 

2 hours ago, Netduma Fraser said:

Send a picture to [email protected] along with your order number and we can go from there

 

1 hour ago, Netduma Fraser said:

A picture of the broken antenna is what I was after. Email with your full name and I can look up the order that way

 

[Reykc9510]

My email is [email protected].  im not putting my full name in a public forum. 

[Netduma Fraser]

40 minutes ago, Reykc9510 said:

My email is [email protected].  im not putting my full name in a public forum. 

I meant for you to send an email to [email protected] with your full name not provide your email and full name here. If you could still email us though please with a link to this topic and we'll go from there

[Reykc9510]

Yes of course doing it right now.