LH1000 LAN issues

[DanielH]

Hi guys.  Long time reader, first time poster.

I have both the Technicolor and Arcadyan versions of the Telstra Gen 2.  As I understand it they both run NetDuma under the hood, although the UI is very different between them.

I also run a Western Digital MyCloud (OS5) via wired Ethernet.

On the Arcadyan version there seems to be some fundamental conflict, in which the SMB server MyCloud is only fleetingly visible to other clients on the network.  It's unusable.  I've tweaked every setting on the MyCloud, including getting it to communicate by SMB1, 2, 3 and combinations of those.  It seems like the standard "Workgroup" set up by the router is buggy or intermittent?

For what it's worth, I also own an Optus Ultra Wifi Gen 2 (also an Arcadyan product) and the problem also crops up on that one.  But the Technicolor Telstra Gen 2 (DJA0231) has no issues at all.

Can anyone shed light on this?

[Netduma Fraser]

Based on the other topic you posted in where mannrs replied to you, it doesn't sound like you're running the Internet Optimiser features we support so you'd need to go through Telstra support directly for support with your issue

[DanielH]

Yes, that's fair.  Although getting support from Telstra is like getting democracy from Putin: they both claim to offer it but you'd be naive to expect it.

You guys MUST have some direct dealing with whoever writes firmware for the LH1000. So please let me know: who can I email?  Who do I call?  Where do I send a bug report to the source of the bug, rather than to a behemoth that does nothing?

[Netduma Fraser]

15 hours ago, DanielH said:

Yes, that's fair.  Although getting support from Telstra is like getting democracy from Putin: they both claim to offer it but you'd be naive to expect it.

You guys MUST have some direct dealing with whoever writes firmware for the LH1000. So please let me know: who can I email?  Who do I call?  Where do I send a bug report to the source of the bug, rather than to a behemoth that does nothing?

It's not something we can get involved in unfortunately, just like how we wouldn't give out information for people to contact our developers directly - it would take time away from them actually developing, the customer support (e.g. me) deals with customer queries and then passes them up the food chain if necessary. @mannrs is a good contact to have though

[DanielH]

Fair enough.  You'd think a developer would want to hear about bugs, but if they have a need to be shielded from the great unwashed then I suppose we'll have to wait for them to stumble on the problems themselves.

Thanks all the same!