Constant disconnects with R3

[Kahari]

I’ve been using the R3 for a couple of months now and have noticed, compared to the XR500 I had previously, there’s been more disconnects and seemingly more issues with this router. For example, as soon as I start gaming (which is hardwired with ethernet) my wireless devices (phones, smart tv, etc.) start losing connection or acting weird. This is with smart boost enabled. I’ve tried with both on and off and pretty much experience the same issue. It’s like my PC just completely takes over and everyone streaming etc suffers. At least with the XR500 I could distribute a certain amount of bandwidth to whatever device needed it, but with the R3 as soon as I start gaming, everything “wirelessly” suffers. Not sure what else to do.

[Netduma Fraser]

What firmware version are you on currently? Could you provide some screenshots of how you have Congestion Control & SmartBOOST setup please?

[Kahari]

Looks like latest firmware. (Its in the pic) Also I just noticed the 2G and 5G bands aren't showing up. After a while it appears (2G and 5G) but it just disappears randomly. (Like shown in the pics)

[Netduma Fraser]

I've given you Early Access, try the firmware there and see if you get the same experience https://forum.netduma.com/forum/151-netduma-r3-early-access/

[Kahari]

Downloaded and upgraded the software. It seemed to work for a few hours, but then began having issues again. Tried resetting the router (not a factory reset) but still experiencing slow or intermittent disconnects on the wifi. Also tried running ping optimizer and speed test and none of them work. Just a constant loop of "starting speed test" and "running ping optimizer" but nothing starts.

[Netduma Fraser]

9 hours ago, Kahari said:

Downloaded and upgraded the software. It seemed to work for a few hours, but then began having issues again. Tried resetting the router (not a factory reset) but still experiencing slow or intermittent disconnects on the wifi. Also tried running ping optimizer and speed test and none of them work. Just a constant loop of "starting speed test" and "running ping optimizer" but nothing starts.

Do a factory reset, it's a big jump in firmware so would be best. Ping Optimizer/Speed Test we're aware they're not 100% accurate currently, best to adjust manually for the moment. 

If you're still getting the slow WiFi then adjust the channels/widths manually, if you still get the disconnects then provide the log when it happens please.

[Demon09]

On 5/16/2025 at 11:40 AM, Netduma Fraser said:

I've given you Early Access, try the firmware there and see if you get the same experience https://forum.netduma.com/forum/151-netduma-r3-early-access/

Could I get an invite for early access also? Also a question if the early access version doesn't work great is rolling back an option?

[Netduma Fraser]

49 minutes ago, Demon09 said:

Could I get an invite for early access also? Also a question if the early access version doesn't work great is rolling back an option?

Added - yes you can downgrade at any time