schmizzbeats Posted May 9 Share Posted May 9 The past couple weeks have been very inconsistent with internet connection. Had to reset router multiple times a week. Now the past couple days, the router appears to be factory resetting itself on its own. Today the WIFI network was gone and all devices were disconnected from internet. Had to sign into DumaOS and re-setup the entire network, like I was setting it up for the first time. Had to do this 3 times now in the past week. Any suggestions? Current Firmware is: R2 3.3.280 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 9 Administrators Share Posted May 9 Sounds like it is losing power, make your settings changes then reboot from the interface, this will act as a hard save and hopefully prevent it happening again. Do you have it connected to a power extender or direct to an outlet? If an extender please try direct to an outlet. Otherwise do you have another power adapter you could try with? Link to comment Share on other sites More sharing options...
schmizzbeats Posted May 16 Author Share Posted May 16 Connected directly to the power outlet in the wall, don't think it is a power issue. Happening on a daily basis now, internet will lose connection, wifi network no longer showing, and have to logon to DumaOS and reset my entire network. Any other ideas what is going on? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 16 Administrators Share Posted May 16 Could you grab the log when it next happens please if possible? Link to comment Share on other sites More sharing options...
schmizzbeats Posted May 16 Author Share Posted May 16 set beacon parameters Link to comment Share on other sites More sharing options...
schmizzbeats Posted May 16 Author Share Posted May 16 keep seeing this in the logs, can't go back to the exact time that it happened, but next it does, I will screenshot the log and add to reply Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 17 Administrators Share Posted May 17 That won't be it, if you could download the log from the log panel next time that would be better Link to comment Share on other sites More sharing options...
schmizzbeats Posted May 17 Author Share Posted May 17 thanks Fraser, will do next time it happens Netduma Fraser 1 Link to comment Share on other sites More sharing options...
schmizzbeats Posted May 19 Author Share Posted May 19 just happened again, please see attached log. log-1747674666853.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 19 Administrators Share Posted May 19 Are you running the speed test/ping optimizer tests when the connection disconnects? I can see the wizard was done but nothing to indicate it did a reset, have you bookmarked the interface is that how you're accessing it? Link to comment Share on other sites More sharing options...
schmizzbeats Posted May 19 Author Share Posted May 19 I typically run the speed test and ping optimizer when I set it up, but just skipped it this time, because I needed to log back into work. Yea the interface I have bookmarked, lost the internet, had to unplug the router and restart it, that is when the network disappeared, had to reset it all up again through the interface. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 19 Administrators Share Posted May 19 Don't use the bookmark to access it, you may have inadvertently bookmarked the setup URL which could explain why you think it's resetting frequently. Use http://192.168.77.1 directly instead. What is the model of the modem/router the R2 is connected to and how have you set that to ensure all traffic flows to the R2? E.g R2 in its DMZ, modem/bridge mode In DHCP Settings on the router set static/reserved IP addresses for devices and also extend the DHCP lease time and see if that improves it. Link to comment Share on other sites More sharing options...
schmizzbeats Posted May 23 Author Share Posted May 23 Happened again, was able to download the log. Might be time for a new router, been happening everyday for like 2 weeks now. log-1748038729699.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 23 Administrators Share Posted May 23 From a factory reset what settings are you changing specifically? I've given you Early Access so you can try the firmware there and see if it is more stable: https://forum.netduma.com/forum/144-netduma-r2-early-access/ Link to comment Share on other sites More sharing options...
THE_DON_PABLO Posted June 15 Share Posted June 15 This is the exact thing that happens to me, i have read a few peoples issues now and it all seems to be the same issue. Funny enough it seemed liked the R2 started going funny when the R3 come out.... I tried what you suggested on my post and my r2 wont even get a connection from my router now. If i am luckily enough for the r2 to show up on wifi or Ethernet I'm stuck with the set up page anytime the box restarts. I cant keep the r2 on long enough to be able to allow for a pushed update or firmware either . I had my r2 since 2021, like i said in my post never moved it, disturbed it or anything that would cause these issues and a few people now have explained the exact same issues. I cant even force a factory reset from the button at the back, it does nothing. Feel like throwing it at the wall Thorkay 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 15 Administrators Share Posted June 15 4 hours ago, THE_DON_PABLO said: This is the exact thing that happens to me, i have read a few peoples issues now and it all seems to be the same issue. Funny enough it seemed liked the R2 started going funny when the R3 come out.... I tried what you suggested on my post and my r2 wont even get a connection from my router now. If i am luckily enough for the r2 to show up on wifi or Ethernet I'm stuck with the set up page anytime the box restarts. I cant keep the r2 on long enough to be able to allow for a pushed update or firmware either . I had my r2 since 2021, like i said in my post never moved it, disturbed it or anything that would cause these issues and a few people now have explained the exact same issues. I cant even force a factory reset from the button at the back, it does nothing. Feel like throwing it at the wall Best to make a new topic so we can focus on you there, did you try the power suggestions I mentioned above? Link to comment Share on other sites More sharing options...
Thorkay Posted Monday at 05:53 PM Share Posted Monday at 05:53 PM @THE_DON_PABLO Crazy you mention this seems like you aint the only one in this boat .. I went and bought a xr1000 saved myself the hassle least its made by netgear not netduma had no issues so far but av got a R2 that does exactly as you state and many others otherwords its bricked .. Only offer i got was certain % amount of a new router lol Not going to buy another when old one failed after a firmware update .. Duma will state its a router issue but nothing todo with the router as router works fine without the duma software what wont work is the actual duma software wont load nor give any internet connection nor does factory reset even reset anything .. If the router was the cause how can you explain how it works without the duma software but with duma software its bricked lol They traet there customers like they are brain dead but infact just makes therm look worse as people aint stupid with whats going on no wonder netgear went seprate ways with netduma .. They dont want anything todo with them no suprise really Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Monday at 06:46 PM Administrators Share Posted Monday at 06:46 PM 51 minutes ago, Thorkay said: @THE_DON_PABLO Crazy you mention this seems like you aint the only one in this boat .. I went and bought a xr1000 saved myself the hassle least its made by netgear not netduma had no issues so far but av got a R2 that does exactly as you state and many others otherwords its bricked .. Only offer i got was certain % amount of a new router lol Not going to buy another when old one failed after a firmware update .. Duma will state its a router issue but nothing todo with the router as router works fine without the duma software what wont work is the actual duma software wont load nor give any internet connection nor does factory reset even reset anything .. If the router was the cause how can you explain how it works without the duma software but with duma software its bricked lol They traet there customers like they are brain dead but infact just makes therm look worse as people aint stupid with whats going on no wonder netgear went seprate ways with netduma .. They dont want anything todo with them no suprise really The XR1000 still has DumaOS though. How are you determining that the R2 runs fine without DumaOS when it doesn't run any other software? Link to comment Share on other sites More sharing options...
Thorkay Posted Thursday at 05:53 PM Share Posted Thursday at 05:53 PM @Netduma Fraser Very easy as explained in my other posts it puts the R2 into a state where the router acts as a mesh and the internet works fine but soon as it tries to load the duma os software it fails it even states in the logs it cant start certain duma os components it tells you exactly what the issue is without giving certain info if the router was at fault the router would not work at all no matter what it only does not work when it tries to load the duma os witch its stuck on after a firmware update It's firmware related just like all posts that got archived due to the same issue where users R2 becomes bricked unuseable hense they got arcvived to hide them from others seeing them the issue going on .. I never missed all the posts tho before the got taken down by yous at duma why hide posts that are connected to other users issues no personal details ect was posted yet they was removed but all other posts stay active lmfao come on .. I was not born yesterday Ano yous dont want to take responsibility as its will costs duma but at the same time dont push updates that can brick the routers without correctly testing them if aint no way to resolve the issue if it happens .. I was offered to buy another router do you know how cheeky that sounds after duma firmware bricked my router to start with how about you replace all the bricked routers for free like a real company would do but hell no yous blame other things try pass blame on stating its a router fault no its not its firmware i have tetsed the router it works fine its the duma os that is the issue nothing else .. Try telling me its a router issue now after reading many users with the same issue posted on reddit where you cant remove comments or posts all at the same time all very recently to same time around when mine done it bricked the device ... Link to comment Share on other sites More sharing options...
Thorkay Posted Thursday at 06:00 PM Share Posted Thursday at 06:00 PM You do know many users are using redit to post there concerns about whats going on here heres a look at what they got to say .. This is all connected to the very same issue i had to and many others Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 06:47 PM Administrators Share Posted Thursday at 06:47 PM 41 minutes ago, Thorkay said: @Netduma Fraser Very easy as explained in my other posts it puts the R2 into a state where the router acts as a mesh and the internet works fine but soon as it tries to load the duma os software it fails it even states in the logs it cant start certain duma os components it tells you exactly what the issue is without giving certain info if the router was at fault the router would not work at all no matter what it only does not work when it tries to load the duma os witch its stuck on after a firmware update It's firmware related just like all posts that got archived due to the same issue where users R2 becomes bricked unuseable hense they got arcvived to hide them from others seeing them the issue going on .. I never missed all the posts tho before the got taken down by yous at duma why hide posts that are connected to other users issues no personal details ect was posted yet they was removed but all other posts stay active lmfao come on .. I was not born yesterday Ano yous dont want to take responsibility as its will costs duma but at the same time dont push updates that can brick the routers without correctly testing them if aint no way to resolve the issue if it happens .. I was offered to buy another router do you know how cheeky that sounds after duma firmware bricked my router to start with how about you replace all the bricked routers for free like a real company would do but hell no yous blame other things try pass blame on stating its a router fault no its not its firmware i have tetsed the router it works fine its the duma os that is the issue nothing else .. Try telling me its a router issue now after reading many users with the same issue posted on reddit where you cant remove comments or posts all at the same time all very recently to same time around when mine done it bricked the device ... That doesn't mean the router is working without the software - it's a router and in that situation it's acting like a switch so it's not working correctly without the software at all. Topics where more sensitive information may be required are moved to preserve privacy & security. If the update bricks routers and we didn't test it then there would certainly be a lot more noise about it in the Early Access section. You weren't offered to buy another router, the router was determined to be faulty, you're outside the warranty period and we haven't sold the router for years so a replacement couldn't easily be arranged anyway. We could leave it as that but we offered a discount if you wanted to get the R3, we could have offered nothing but knowing how frustrating it is to have a faulty router and as a sign of our gratitude for being a customer that's what we can offer, it's up to you if you want to take it or not. We're on a support forum, that's all I deal with, it doesn't mean 100% of the customer base have the issues. Link to comment Share on other sites More sharing options...
Thorkay Posted Thursday at 06:54 PM Share Posted Thursday at 06:54 PM @Netduma FraserYou delete the posts or archived them people have posted the verysame issues just like the above reddit post yous wont approve that proves what am saying is going on hense peopl having to make posts elsewhere on forms as yous delete them instead Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 07:25 PM Administrators Share Posted Thursday at 07:25 PM 27 minutes ago, Thorkay said: @Netduma FraserYou delete the posts or archived them people have posted the verysame issues just like the above reddit post yous wont approve that proves what am saying is going on hense peopl having to make posts elsewhere on forms as yous delete them instead Only posts that are spam or are duplicates are deleted, any topics that may require sensitive information will be moved to a secure part of the forum where only staff and the person who started the topic can see/respond to it, none are deleted. Posts that contain links are automatically hidden for later review to prevent spam and we've had a big decrease in spam since doing this. I've manually approved it now. Link to comment Share on other sites More sharing options...
Thorkay Posted Friday at 01:56 PM Share Posted Friday at 01:56 PM You done same with mu topic nothing was sensitive information ect lol Can say what yous like i aint stupid like many others aint to Link to comment Share on other sites More sharing options...
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