PS5 Pro appears as "unresolved device (id:38)", how to fix? Can't do anything with it.

[thisisreallife]

I can't add it to my Geo-Filter or anything.

[Netduma Fraser]

Could you provide a screenshot of where you're seeing that please? What happens when you try to add it?

[thisisreallife]

9 minutes ago, Netduma Fraser said:

Could you provide a screenshot of where you're seeing that please? What happens when you try to add it?

 

When I add it and go back to this page, it's gone back to unresolved device.

[Netduma Fraser]

That's likely BI not able to determine what it is. Does it appear on the Device Manager in the same way? If you re-name it and give it the correct device type can you add it to Geo-Filter and it works?

[thisisreallife]

25 minutes ago, Netduma Fraser said:

That's likely BI not able to determine what it is. Does it appear on the Device Manager in the same way? If you re-name it and give it the correct device type can you add it to Geo-Filter and it works?

Hello

Unfortunately it doesn't appear under Device Manager at all.

[Netduma Fraser]

1 hour ago, thisisreallife said:

Hello

Unfortunately it doesn't appear under Device Manager at all.

If you check the IP on the console then check any unnamed devices on the Device Manager can you find a match?

[thisisreallife]

On 4/29/2025 at 5:38 PM, Netduma Fraser said:

If you check the IP on the console then check any unnamed devices on the Device Manager can you find a match?

So I went to Network > View connection status and found my PS5 IP Address.

I then found it on Netduma and named it.

However I still can't do anything with it.

I run a 'speed test' and it doesn't appear under network activity (when I click on "now"). I can download a full 100gb game and nothing appears. 

I can 'block' the device but can still do a speed test, I can still play online.

I've added it on Geo-Filter and it nothing happens when I run the game.