XR1000s lock weekly or stop displaying administration pages.

[BSilverthorn]

I have two of these routers, no matter which one I use they become unresponsive every week or two. They still route packets, but you when you attempt to login it tells you the page is missing. If I try my saved pages settings etc.... no go. If I reboot the router / routers they come back route traffic, but no page is accessible to manage. I can not get to the logs etc... It's almost as if the webserver stops delivering the pages per say. Factory reset does not fix the issue either. You will recieve a page can not be displayed after a factor reset. ISP modem is a: Verizon 5G, White Cube, Model:ASK-NCQ1338FA

Both routers are setup identical:

• DHCP off
• VPN on - but not used much only on ocassion but needed
• media share off
• static IPs assigned
• QOS enabled on one but not the other
• Logging off
• Router in DMZ

Items I have tried:

• Reboots
• 2nd XR 1000
• reboot and waiting 4 minutes
• reboot and waiting 2 hours
• factory defaulting
• Bridge mode on Verizion 5G modem
• Placing Router in DMZ
• Turned logging off as much as possible on both routers.

The only fix seems to be nrmpflashing the latest firmware back to the device. Both routers will do this. Even if I leave both routers plugged in and connected to the net, but on seperate networks they both crash like above within a few days of each other. Trying to see if there was someway I could do a cron job to just reboot them every 3 or 4 days. I am going to leave for 3 to 4 weeks for travel and concerned I can not keep my cameras up and available.

They are both on the latest firmware from netgear, are there any reports of issues with the latest firmware release from netgears site. Wondering if I should drop a release or two before I leave.

Brett

 

[Netduma Fraser]

I suspect this is due to being connected to the VPN for extended periods of time, if you disconnect from the VPN when not in use does it continue to occur?

[BSilverthorn]

Verizon 5G, White Cube, Model:ASK-NCQ1338FA. 300 meg down 20 meg up. (Put an older netgear in place of one of XR1000 router it has run a month solid just as a test)

• DHCP is not running on either router, Factory reset has been done on both routers. Both routers exhibit this, doesn't matter, usually just a day or two apart.
• My DHCP (not running on the router, is set to start at 25 - 200) 1st 25 are reserved for my servers and DHCP server etc..
• VPN is only ingress, I do not use a VPN for outgoing. Just used to connect from home.

[Netduma Fraser]

So is the issue then that you're unable to access from the WAN or do you also have the same issue from the LAN?

[BSilverthorn]

Both WAN and LAN go at the same time. I can not access it period. I start to know the problem is coming when streaming video services start to buffer or pause. For now I stuck an older netgear in there. I might try to revert to a previous firmware and see what happens.

The only way I can log back in is to reflash it. Extremely strange, I can not get the logs as I can not get into snag them.

[Netduma Fraser]

Will it let you access the NG settings directly at 192.168.1.1/adv_index.htm when it happens at all?

[BSilverthorn]

No I have that saved as a favorite and thats a no go as well. It like the thing is running a webserver, but the webserver crashes. Powering off and back does not resolve it either.

[Netduma Fraser]

If that's the case then it won't be a DumaOS issue I don't think, if DumaOS crashes/has issues then even if it is inaccessible that URL remains accessible. So would indicate something fundamental on the NG side has gone awry. You could try with AP mode enabled and see if that keeps access, that disables DumaOS and most of the NG settings, if it still occurs then it could be some sort of incompatibility within the setup you're using that it doesn't like