Wantox81 Posted April 8 Share Posted April 8 Hello everyone, I have had a speed test problem for several days now: if I do the speed test from the R2's (3.3.280) internal utility I get: - 335mbps down et 255mbps up. If I do the speed test on Ookla I get the correct speeds from my provider: - 500mbps down and 250mbps up I have also tried doing a factory reset and reconfiguring everything, but the problem remains, how can I solve it? Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 8 Administrators Share Posted April 8 It's just the test server being used, it won't always report as accurately but as you can see the router isn't limiting you so just go off speedtest.net Link to comment Share on other sites More sharing options...
Wantox81 Posted April 8 Author Share Posted April 8 6 minutes ago, Netduma Fraser said: It's just the test server being used, it won't always report as accurately but as you can see the router isn't limiting you so just go off speedtest.net Thank you for you reply so can I manually enter 500mbs down in the R2? Have I any problems with QoS? other thing: in the geofilter, with the app, when I connect to a game server it no longer pings me, it says: could not ping host, why? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 8 Administrators Share Posted April 8 Yes that's correct, it won't cause any issues with QoS. Game servers don't respond to traditional pings so we try to be clever in order to get a successful ping but it doesn't always work. It will then try to fall back to the trace method which won't give you the correct ping in most cases but hopefully somewhere near it, however this can also fail. Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted April 8 Author Share Posted April 8 1 hour ago, Netduma Fraser said: Yes that's correct, it won't cause any issues with QoS. Game servers don't respond to traditional pings so we try to be clever in order to get a successful ping but it doesn't always work. It will then try to fall back to the trace method which won't give you the correct ping in most cases but hopefully somewhere near it, however this can also fail. last thing: now my r2 has disconnected from the internet, lately it does this a lot, either while watching TV or, worse, when I'm playing. I just have to restart R2 to solve it I'll send you the log, can you tell me what's wrong? Thanks log-1744140358779.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 8 Administrators Share Posted April 8 Can't tell for certain but please set reserved IP addresses for your devices in Settings > DHCP, once you've done them all reboot from the interface, wait 4 minutes then monitor it Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted April 15 Author Share Posted April 15 On 4/8/2025 at 9:51 PM, Netduma Fraser said: Can't tell for certain but please set reserved IP addresses for your devices in Settings > DHCP, once you've done them all reboot from the interface, wait 4 minutes then monitor it indeed, after set reserved ip addresses for devices, the router seems to work better! Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 15 Administrators Share Posted April 15 That's great to hear, thanks for the update! Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted April 30 Author Share Posted April 30 Unfortunately, all of a sudden while playing my R2 (3.3.280) disconnects. I attach log so you can tell me how and if I can solve the problem. Thank you! R2_2025-04-30T22:28:19.580Z_logs.txt Link to comment Share on other sites More sharing options...
Wantox81 Posted April 30 Author Share Posted April 30 On 4/15/2025 at 5:20 PM, Netduma Fraser said: That's great to hear, thanks for the update! Unfortunately, all of a sudden while playing my R2 (3.3.280) disconnects. I attach log so you can tell me how and if I can solve the problem. Thank you! R2_2025-04-30T22:28:19.580Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1 Administrators Share Posted May 1 16 hours ago, Wantox81 said: Unfortunately, all of a sudden while playing my R2 (3.3.280) disconnects. I attach log so you can tell me how and if I can solve the problem. Thank you! R2_2025-04-30T22:28:19.580Z_logs.txt 71.08 kB · 1 download Could be a few instances in there that caused it, what time did it happen approximately? Then I can more accurately determine the cause from the logs Link to comment Share on other sites More sharing options...
Wantox81 Posted May 1 Author Share Posted May 1 10 minutes ago, Netduma Fraser said: Could be a few instances in there that caused it, what time did it happen approximately? Then I can more accurately determine the cause from the logs Immediately afterwards I generated the log, so around 00.25 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1 Administrators Share Posted May 1 Okay thank you, I think it's a cloud issue which we're looking at currently and will make a change to shortly that should hopefully resolve it Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted May 4 Author Share Posted May 4 On 5/1/2025 at 5:51 PM, Netduma Fraser said: Okay thank you, I think it's a cloud issue which we're looking at currently and will make a change to shortly that should hopefully resolve it Yesterday it happened again (around 23h37)... it disconnected right in the decisive game! 😭 R2_2025-05-03T21:38:45.694Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 4 Administrators Share Posted May 4 Reboot the router and then see if it occurs again please Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted May 7 Author Share Posted May 7 On 5/4/2025 at 7:09 PM, Netduma Fraser said: Reboot the router and then see if it occurs again please I would like to inform you that after rebooting the router, the Internet connection has been working perfectly for two days without interruption. Thank you very much 👍🏻 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 8 Administrators Share Posted May 8 On 5/7/2025 at 2:49 PM, Wantox81 said: I would like to inform you that after rebooting the router, the Internet connection has been working perfectly for two days without interruption. Thank you very much 👍🏻 That's great to hear, thanks a lot for the update! Wantox81 1 Link to comment Share on other sites More sharing options...
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