Wantox81 Posted April 8 Share Posted April 8 Hello everyone, I have had a speed test problem for several days now: if I do the speed test from the R2's (3.3.280) internal utility I get: - 335mbps down et 255mbps up. If I do the speed test on Ookla I get the correct speeds from my provider: - 500mbps down and 250mbps up I have also tried doing a factory reset and reconfiguring everything, but the problem remains, how can I solve it? Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 8 Administrators Share Posted April 8 It's just the test server being used, it won't always report as accurately but as you can see the router isn't limiting you so just go off speedtest.net Link to comment Share on other sites More sharing options...
Wantox81 Posted April 8 Author Share Posted April 8 6 minutes ago, Netduma Fraser said: It's just the test server being used, it won't always report as accurately but as you can see the router isn't limiting you so just go off speedtest.net Thank you for you reply so can I manually enter 500mbs down in the R2? Have I any problems with QoS? other thing: in the geofilter, with the app, when I connect to a game server it no longer pings me, it says: could not ping host, why? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 8 Administrators Share Posted April 8 Yes that's correct, it won't cause any issues with QoS. Game servers don't respond to traditional pings so we try to be clever in order to get a successful ping but it doesn't always work. It will then try to fall back to the trace method which won't give you the correct ping in most cases but hopefully somewhere near it, however this can also fail. Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted April 8 Author Share Posted April 8 1 hour ago, Netduma Fraser said: Yes that's correct, it won't cause any issues with QoS. Game servers don't respond to traditional pings so we try to be clever in order to get a successful ping but it doesn't always work. It will then try to fall back to the trace method which won't give you the correct ping in most cases but hopefully somewhere near it, however this can also fail. last thing: now my r2 has disconnected from the internet, lately it does this a lot, either while watching TV or, worse, when I'm playing. I just have to restart R2 to solve it I'll send you the log, can you tell me what's wrong? Thanks log-1744140358779.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 8 Administrators Share Posted April 8 Can't tell for certain but please set reserved IP addresses for your devices in Settings > DHCP, once you've done them all reboot from the interface, wait 4 minutes then monitor it Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted April 15 Author Share Posted April 15 On 4/8/2025 at 9:51 PM, Netduma Fraser said: Can't tell for certain but please set reserved IP addresses for your devices in Settings > DHCP, once you've done them all reboot from the interface, wait 4 minutes then monitor it indeed, after set reserved ip addresses for devices, the router seems to work better! Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 15 Administrators Share Posted April 15 That's great to hear, thanks for the update! Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted April 30 Author Share Posted April 30 Unfortunately, all of a sudden while playing my R2 (3.3.280) disconnects. I attach log so you can tell me how and if I can solve the problem. Thank you! R2_2025-04-30T22:28:19.580Z_logs.txt Link to comment Share on other sites More sharing options...
Wantox81 Posted April 30 Author Share Posted April 30 On 4/15/2025 at 5:20 PM, Netduma Fraser said: That's great to hear, thanks for the update! Unfortunately, all of a sudden while playing my R2 (3.3.280) disconnects. I attach log so you can tell me how and if I can solve the problem. Thank you! R2_2025-04-30T22:28:19.580Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1 Administrators Share Posted May 1 16 hours ago, Wantox81 said: Unfortunately, all of a sudden while playing my R2 (3.3.280) disconnects. I attach log so you can tell me how and if I can solve the problem. Thank you! R2_2025-04-30T22:28:19.580Z_logs.txt 71.08 kB · 1 download Could be a few instances in there that caused it, what time did it happen approximately? Then I can more accurately determine the cause from the logs Link to comment Share on other sites More sharing options...
Wantox81 Posted May 1 Author Share Posted May 1 10 minutes ago, Netduma Fraser said: Could be a few instances in there that caused it, what time did it happen approximately? Then I can more accurately determine the cause from the logs Immediately afterwards I generated the log, so around 00.25 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 1 Administrators Share Posted May 1 Okay thank you, I think it's a cloud issue which we're looking at currently and will make a change to shortly that should hopefully resolve it Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted May 4 Author Share Posted May 4 On 5/1/2025 at 5:51 PM, Netduma Fraser said: Okay thank you, I think it's a cloud issue which we're looking at currently and will make a change to shortly that should hopefully resolve it Yesterday it happened again (around 23h37)... it disconnected right in the decisive game! 😭 R2_2025-05-03T21:38:45.694Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 4 Administrators Share Posted May 4 Reboot the router and then see if it occurs again please Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted May 7 Author Share Posted May 7 On 5/4/2025 at 7:09 PM, Netduma Fraser said: Reboot the router and then see if it occurs again please I would like to inform you that after rebooting the router, the Internet connection has been working perfectly for two days without interruption. Thank you very much 👍🏻 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 8 Administrators Share Posted May 8 On 5/7/2025 at 2:49 PM, Wantox81 said: I would like to inform you that after rebooting the router, the Internet connection has been working perfectly for two days without interruption. Thank you very much 👍🏻 That's great to hear, thanks a lot for the update! Wantox81 1 Link to comment Share on other sites More sharing options...
Wantox81 Posted Tuesday at 05:31 PM Author Share Posted Tuesday at 05:31 PM On 5/8/2025 at 4:15 PM, Netduma Fraser said: That's great to hear, thanks a lot for the update! Why do I have to restart the router to get my connection to stabilise? Basically I do the speedtest and the line is unstable, especially in download there is a lot of latency, then I reboot the router and without touching any router settings, the test is stable and the latency is minimal (so acceptable). It's as if the router gets flooded after a few days of activity and I have to systematically reboot it? Thank you Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Tuesday at 06:43 PM Administrators Share Posted Tuesday at 06:43 PM 1 hour ago, Wantox81 said: Why do I have to restart the router to get my connection to stabilise? Basically I do the speedtest and the line is unstable, especially in download there is a lot of latency, then I reboot the router and without touching any router settings, the test is stable and the latency is minimal (so acceptable). It's as if the router gets flooded after a few days of activity and I have to systematically reboot it? Thank you It's very difficult to say, after a reboot any devices that had active traffic presumably wouldn't so wouldn't be taking up any bandwidth. When the line appears to be unstable, are the speeds reduced? What is the latency like exactly? If you look at the network monitor when its unstable is there a lot of bandwidth being used? Link to comment Share on other sites More sharing options...
Wantox81 Posted Tuesday at 07:23 PM Author Share Posted Tuesday at 07:23 PM 39 minutes ago, Netduma Fraser said: It's very difficult to say, after a reboot any devices that had active traffic presumably wouldn't so wouldn't be taking up any bandwidth. When the line appears to be unstable, are the speeds reduced? What is the latency like exactly? If you look at the network monitor when its unstable is there a lot of bandwidth being used? Both before reboot with a latency of over 100ms and after reboot with a latency of between 10ms and 15ms the device activities on the router are zero Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Tuesday at 08:03 PM Administrators Share Posted Tuesday at 08:03 PM 38 minutes ago, Wantox81 said: Both before reboot with a latency of over 100ms and after reboot with a latency of between 10ms and 15ms the device activities on the router are zero Is it only on the speedtest you notice the latency or does it appear elsewhere also? If you do a PingPlotter test for example do you see the same? Link to comment Share on other sites More sharing options...
Wantox81 Posted Tuesday at 09:35 PM Author Share Posted Tuesday at 09:35 PM 1 hour ago, Netduma Fraser said: Is it only on the speedtest you notice the latency or does it appear elsewhere also? If you do a PingPlotter test for example do you see the same? Latency is visible on speedtest and on bufferbloat, magically almost disappeared after restarting the router. The latency was also visible when playing online with efootball Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Tuesday at 10:30 PM Administrators Share Posted Tuesday at 10:30 PM Have you seen whether you get the same issue on the DumaOS 4 beta? Link to comment Share on other sites More sharing options...
Wantox81 Posted Wednesday at 06:29 AM Author Share Posted Wednesday at 06:29 AM 7 hours ago, Netduma Fraser said: Have you seen whether you get the same issue on the DumaOS 4 beta? This weekend I will try the DumaOS 4 beta again and let you know. Thank you Link to comment Share on other sites More sharing options...
Wantox81 Posted Wednesday at 04:59 PM Author Share Posted Wednesday at 04:59 PM 18 hours ago, Netduma Fraser said: Have you seen whether you get the same issue on the DumaOS 4 beta? The beta last version is 4.0.258? Thank you Link to comment Share on other sites More sharing options...
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