Judge Fred Posted February 23 Share Posted February 23 Since early February my Gen 2 Telstra modem has been resetting many times a day ( 20 -30 ), Telstra Tech support ran the same tests every time i rang. They said it was NBN fault. That was impossible because i had unplugged all cables and was using the sim card backup. Tech support has now arranged a replacement modem. Decided to try my own basic test starting with disabling DumaOs, lo and behold modem online 12 hours with no reset. DumaOs is working okay on chrome. I have never altered any settings either, just keep my eye on network activity. George C 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23 Administrators Share Posted February 23 What do you mean by resetting exactly? Do you still have access to the modem when it happens? Link to comment Share on other sites More sharing options...
Judge Fred Posted February 23 Author Share Posted February 23 no access, all green lights on the back of the modem go off, the front light goes white. and then i wait. Did the same with chrome now. Have done hard reset, changed channel on modem, Product Vendor Technicolor Product Name Technicolor DJA0231 Software Version 20.3.c Firmware Version 20.3.c.0501-MR22.1-RA Hardware Version VCNT-A Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 23 Administrators Share Posted February 23 It will be very hard to diagnose the problem without access and getting the logs. Perhaps leave it disabled for now, see how it runs for a few days, a day could be a fluke/coincedence, a few days would then definitely be a pattern Link to comment Share on other sites More sharing options...
Judge Fred Posted February 24 Author Share Posted February 24 Somewhere i should be able to delete or cancel a DumaOs subscription, not just pause. After 24 hours it decides to start itself again and restarts the modem , no choice. Link to comment Share on other sites More sharing options...
Judge Fred Posted February 24 Author Share Posted February 24 Telstra optimiser has been active on this service since 27/6/24 without this problem, so something has happened late January early February. Modem update, software update, browser update, something is amiss. George C 1 Link to comment Share on other sites More sharing options...
Mr MuRFiE Posted February 24 Share Posted February 24 56 minutes ago, Judge Fred said: Telstra optimiser has been active on this service since 27/6/24 without this problem, so something has happened late January early February. Modem update, software update, browser update, something is amiss. I know the Gen 3 Got an update early Feb. Not sure about Gen 2. Since update on Gen 3 I have not experienced your issue, but I am currently testing some of my own issues since the update, one being slow loading web pages on Edge, Chrome, Brave Link to comment Share on other sites More sharing options...
Judge Fred Posted February 25 Author Share Posted February 25 Gen 3 modem connected, what could go wrong now. Uptime12:41:32 up 33 min Router TimeTue Feb 25 12:41:32 2025 Time ZoneAustralia/Adelaide Board ModelCobraXh Firmware Version21.4.0500 DumaOS Version3.3.688 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 25 Administrators Share Posted February 25 The team didn't identify any cloud updates that could have caused it, are you able to grab the logs from the interface as soon as possible after it happens? Hopefully Gen3 is more stable for you though! Link to comment Share on other sites More sharing options...
George C Posted February 26 Share Posted February 26 I have had the same problem as Judge Fred for the last month or more. Modem drops out and reboots many times a day and night. Light on front of modem goes white and I wait two minutes for reboot before internet reconnects. I have been in constant contact with Telstra support and have had the problem raised to Level 2 support without any resolution. I was really getting sick of waiting 30 minutes to talk with someone and being asked what name I would prefer to be called After trying everything else I uninstalled Telstra Internet Optimiser from my modem and hey presto - problem solved. Judge Fred 1 Link to comment Share on other sites More sharing options...
mannrs Posted February 26 Share Posted February 26 Hi @George C, was your modem the Gen2/DJA0231? If possible could you please PM me your modem serial number please And likewise @Judge Fred if you could do the same (for your old modem) Link to comment Share on other sites More sharing options...
George C Posted February 26 Share Posted February 26 (edited) Version Egyptian Blue (20.3.c) Serial number: CP2112SA7WE Gen 2 DJA0231 Edited February 26 by George C extra Link to comment Share on other sites More sharing options...
Judge Fred Posted February 26 Author Share Posted February 26 Gen3 modem has been stable for a day and a half now. The gen 2 is in a box on its way to junk heaven now via australia post. So i cant help with a log now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 27 Administrators Share Posted February 27 We think we identified the cause and so we're rolling out a fix via a test cloud, that's why mannrs is asking for the serial number so you should have/get that update soon and so please continue to monitor and let us know if it happens again Link to comment Share on other sites More sharing options...
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