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You'll need to perform all those instructions which includes disabling IPv6 and then if/once you've done that, posting here from a device connected to the R3.

Right now I'm still seeing an IPv6 address so they wouldn't be able to connect.

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Great thank you, I've passed on the details and they'll get to it as soon as they can, hopefully today but maybe tomorrow. Just keep the setup as you have it currently.

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That's a local IP, we don't need that, I can see IPv6 again, did you re-enable IPv6 or are you not posting from a device connected to the router?

They won't be able to connect unless you follow the steps I provided exactly. If you absolutely did then your IP changed so we'll need you to post here again from a device connected to the router so we can get the latest IP address.

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Disregard my last message, they tried again and were unable to connect again. It's the public IP, it's not visible on the Netduma Interface. 

You are using another modem/router above the R3, how did you set it, in modem or bridge mode or did you put the R3 in its DMZ? Please take a screenshot of what you did.

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You are using another modem/router above the R3, how did you set it, in modem or bridge mode or did you put the R3 in its DMZ? Please take a screenshot of what you did.

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