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  • Administrators
Posted

You'll need to perform all those instructions which includes disabling IPv6 and then if/once you've done that, posting here from a device connected to the R3.

Right now I'm still seeing an IPv6 address so they wouldn't be able to connect.

  • Administrators
Posted

Great thank you, I've passed on the details and they'll get to it as soon as they can, hopefully today but maybe tomorrow. Just keep the setup as you have it currently.

  • Administrators
Posted

They tried to connect but were not able to, your IP may have changed, can you post here again asap please?

  • Administrators
Posted

That's a local IP, we don't need that, I can see IPv6 again, did you re-enable IPv6 or are you not posting from a device connected to the router?

They won't be able to connect unless you follow the steps I provided exactly. If you absolutely did then your IP changed so we'll need you to post here again from a device connected to the router so we can get the latest IP address.

  • Administrators
Posted

That's not the IP but I got it from your post, please keep everything the same, they weren't able to try again today but they can try again tomorrow

  • Administrators
Posted

Disregard my last message, they tried again and were unable to connect again. It's the public IP, it's not visible on the Netduma Interface. 

You are using another modem/router above the R3, how did you set it, in modem or bridge mode or did you put the R3 in its DMZ? Please take a screenshot of what you did.

  • Administrators
Posted

You are using another modem/router above the R3, how did you set it, in modem or bridge mode or did you put the R3 in its DMZ? Please take a screenshot of what you did.

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