sw_mp Posted January 13 Author Share Posted January 13 @Netduma Fraserin about 15 min but it still different i only have one R3😅 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13 Administrators Share Posted January 13 Are you using Internet Explorer on the PC as well? Link to comment Share on other sites More sharing options...
sw_mp Posted January 13 Author Share Posted January 13 @@Netduma Fraser mozilla browser but the strenge is my langue is in dutch and english 😅 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13 Administrators Share Posted January 13 It could be due to the translation change on the router, we can look into that, thanks for the report sw_mp 1 Link to comment Share on other sites More sharing options...
sw_mp Posted January 13 Author Share Posted January 13 @Netduma Fraser and about the wi-fi i send the logs still happens sometime Greetz Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13 Administrators Share Posted January 13 Double check you've reserved IPs for all the devices on your network then disable DHCP entirely and see if it continues please Link to comment Share on other sites More sharing options...
sw_mp Posted January 13 Author Share Posted January 13 @Netduma Fraser this what you mean? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13 Administrators Share Posted January 13 Yes make sure you've done that for every device then disable DHCP Link to comment Share on other sites More sharing options...
sw_mp Posted January 14 Author Share Posted January 14 @Netduma Fraser Oke did what you say, but again happend. Can you send it to the team that they can have a look in to it See the logs R3_2025-01-14T07_10_35.231Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 14 Administrators Share Posted January 14 I believe they are investigating some similar cases currently so yes I will send this to them, thanks for the logs Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 14 Administrators Share Posted January 14 The team have asked for remote access please follow these steps: If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R3 and enable remote support in Settings > Troubleshooting. Then post back here from a device connected to the R3 when you've done that and we'll attempt to connect. Link to comment Share on other sites More sharing options...
sw_mp Posted January 14 Author Share Posted January 14 @Netduma Fraser thank you, i will do it tomorow morning.💪 Netduma Fraser 1 Link to comment Share on other sites More sharing options...
sw_mp Posted Wednesday at 02:52 PM Author Share Posted Wednesday at 02:52 PM @Netduma Fraser hi, everything is ready. They can log in to the router. can they let me know when they are working on it? By the way, on the dumaos app it is in English and via web browser just in Dutch. thanks in advance Link to comment Share on other sites More sharing options...
sw_mp Posted Thursday at 03:38 PM Author Share Posted Thursday at 03:38 PM @Netduma Fraser hello, can you let me know when they are working on it, not that I will restart it later if I don't have wifi. thanks in advance Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 03:42 PM Administrators Share Posted Thursday at 03:42 PM They will be able to check it in a few hours so please don't restart sw_mp 1 Link to comment Share on other sites More sharing options...
sw_mp Posted Thursday at 09:16 PM Author Share Posted Thursday at 09:16 PM @Netduma Fraser i think they finish it did you hear anything. Greetz Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted Thursday at 10:31 PM Administrators Share Posted Thursday at 10:31 PM I'll leave them a message and get back to you tomorrow with an answer sw_mp 1 Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Anas Posted Friday at 12:12 PM Netduma Staff Share Posted Friday at 12:12 PM Hi @sw_mp We have tried accessing your unit earlier today without success. Is remote support still enabled? Link to comment Share on other sites More sharing options...
sw_mp Posted Friday at 03:12 PM Author Share Posted Friday at 03:12 PM @Netduma Anas hello, yes it was malfunctioning again this morning. so I put the main router in bridge mode again. remote access is on, is there another way you can connect, if the main router is in bridge mode? behind the r3 is now an asus gaming router only for the wifi signal Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted yesterday at 12:02 AM Administrators Share Posted yesterday at 12:02 AM On 1/17/2025 at 3:12 PM, sw_mp said: @Netduma Anas hello, yes it was malfunctioning again this morning. so I put the main router in bridge mode again. remote access is on, is there another way you can connect, if the main router is in bridge mode? behind the r3 is now an asus gaming router only for the wifi signal The main router being in bridge mode is good, it provides a direct line to the internet for the R3. As long as it is all setup still for tomorrow then we should be able to connect. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted 15 hours ago Administrators Share Posted 15 hours ago The team have connected and have asked that you forget the wifi on each device and then re-connect again and see if you continue having the same issues please Link to comment Share on other sites More sharing options...
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