Wifi problems

[sw_mp]

@Netduma Fraserin about 15 min but it still different i only have one R3😅

[Netduma Fraser]

Are you using Internet Explorer on the PC as well?

[sw_mp]

@@Netduma Fraser mozilla browser but the strenge is my langue is in dutch and english 😅

[Netduma Fraser]

It could be due to the translation change on the router, we can look into that, thanks for the report

[sw_mp]

@Netduma Fraser and about the wi-fi i send the logs still happens sometime

Greetz

[Netduma Fraser]

Double check you've reserved IPs for all the devices on your network then disable DHCP entirely and see if it continues please

[sw_mp]

@Netduma Fraser this what you mean?

[Netduma Fraser]

Yes make sure you've done that for every device then disable DHCP

[sw_mp]

@Netduma Fraser Oke did what you say, but again happend.

Can you send it to the team that they can have a look in to it

See the logs

R3_2025-01-14T07_10_35.231Z_logs.txt

[Netduma Fraser]

I believe they are investigating some similar cases currently so yes I will send this to them, thanks for the logs

[Netduma Fraser]

The team have asked for remote access please follow these steps:

If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R3 and enable remote support in Settings > Troubleshooting. Then post back here from a device connected to the R3 when you've done that and we'll attempt to connect.

[sw_mp]

@Netduma Fraser thank you, i will do it tomorow morning.💪

[sw_mp]

@Netduma Fraser

hi, everything is ready.
They can log in to the router.
can they let me know when they are working on it?

By the way, on the dumaos app it is in English and via web browser just in Dutch.

thanks in advance

[sw_mp]

@Netduma Fraser 

hello, can you let me know when they are working on it, not that I will restart it later if I don't have wifi.
thanks in advance

[Netduma Fraser]

They will be able to check it in a few hours so please don't restart

[sw_mp]

@Netduma Fraser i think they finish it did you hear anything.

Greetz

 

[Netduma Fraser]

I'll leave them a message and get back to you tomorrow with an answer

[Netduma Anas]

Hi @sw_mp We have tried accessing your unit earlier today without success. Is remote support still enabled?

[sw_mp]

@Netduma Anas 

hello, yes it was malfunctioning again this morning.
so I put the main router in bridge mode again.
remote access is on, is there another way you can connect, if the main router is in bridge mode?
behind the r3 is now an asus gaming router only for the wifi signal

[Netduma Fraser]

On 1/17/2025 at 3:12 PM, sw_mp said:

@Netduma Anas 

hello, yes it was malfunctioning again this morning.
so I put the main router in bridge mode again.
remote access is on, is there another way you can connect, if the main router is in bridge mode?
behind the r3 is now an asus gaming router only for the wifi signal

The main router being in bridge mode is good, it provides a direct line to the internet for the R3. As long as it is all setup still for tomorrow then we should be able to connect.

[Netduma Fraser]

The team have connected and have asked that you forget the wifi on each device and then re-connect again and see if you continue having the same issues please

[sw_mp]

Oke i will do it in the weekend 

[sw_mp]

@Netduma Fraser i connected my Phone with it but still problems that the wi-fi is gone.

I disable both for now and use my asus in apmode for wifi

[Netduma Fraser]

Is it just the phone having the issue or others as well?

[sw_mp]

@Netduma Fraser all the things that i connect to the netduma wireless.

I have a asus behind it only for the wifi