Jump to content

Recommended Posts

  • Administrators
Posted

Double check you've reserved IPs for all the devices on your network then disable DHCP entirely and see if it continues please

  • Administrators
Posted

I believe they are investigating some similar cases currently so yes I will send this to them, thanks for the logs

  • Administrators
Posted

The team have asked for remote access please follow these steps:

If your ISP modem/router has WiFi, set it up so that it is in bridge or modem mode, you can also use the DMZ. Copy the WAN IP from the R3 (found in Settings > WAN) and enter it into the DMZ function on the ISP modem/router. Disable IPv6 in LAN/WAN on the R3 and enable remote support in Settings > Troubleshooting. Then post back here from a device connected to the R3 when you've done that and we'll attempt to connect.

Posted

@Netduma Fraser

hi, everything is ready.
They can log in to the router.
can they let me know when they are working on it?

By the way, on the dumaos app it is in English and via web browser just in Dutch.

thanks in advance

Posted

@Netduma Fraser 

hello, can you let me know when they are working on it, not that I will restart it later if I don't have wifi.
thanks in advance
Posted

@Netduma Anas 

hello, yes it was malfunctioning again this morning.
so I put the main router in bridge mode again.
remote access is on, is there another way you can connect, if the main router is in bridge mode?
behind the r3 is now an asus gaming router only for the wifi signal
  • Administrators
Posted
On 1/17/2025 at 3:12 PM, sw_mp said:

@Netduma Anas 

hello, yes it was malfunctioning again this morning.
so I put the main router in bridge mode again.
remote access is on, is there another way you can connect, if the main router is in bridge mode?
behind the r3 is now an asus gaming router only for the wifi signal

The main router being in bridge mode is good, it provides a direct line to the internet for the R3. As long as it is all setup still for tomorrow then we should be able to connect.

  • Administrators
Posted

The team have connected and have asked that you forget the wifi on each device and then re-connect again and see if you continue having the same issues please

Posted

@Netduma Fraser i connected my Phone with it but still problems that the wi-fi is gone.

I disable both for now and use my asus in apmode for wifi

Posted

@Netduma Fraser all the things that i connect to the netduma wireless.

I have a asus behind it only for the wifi 

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...