Wifi problems

[sw_mp]

I noticed that the 2.4ghz and 5ghz was gone 2e time now today, see the logs

R3_2025-01-08T10_52_03.367Z_logs.txt

And you know what this mean with the warning 

[sw_mp]

@Netduma Fraser again at the same time, i did not change anything on the router.

[Netduma Fraser]

Can you think of any patten in your surroundings/network usage both times when it went off?

[sw_mp]

@Netduma Fraser no just normal did not use heavy load

[Netduma Fraser]

I know this sounds odd but is the router kind of close to a microwave and was a microwave used at the times it disconnected?

[sw_mp]

No, no other things close by i going to check if it happens tomorow also, i also need to restart the r3 then.

You cannot see anything in the logfiles

[Netduma Fraser]

Try and look out for any patterns, e.g. a specific time of day, when a specific device or service is used etc

[sw_mp]

@Netduma Fraser it happend now again we did not use the internet only the ring and camera.

should it help that i install the beta firmware?

[Netduma Fraser]

Oh I thought you were using that already as you have early access, yes I would suggest doing so, we just posted a new firmware there yesterday as well

[sw_mp]

@Netduma Fraseryes ik did it yesterday, and now my wifi is gone again by lan it works fine.

Only the 2.4ghz and 5ghz are complete gone need to restart it again.

Can you see something in the logfiles?

[Netduma Fraser]

Do a factory reset on this version then check again please. If it continues provide another log please

[sw_mp]

@Netduma Fraser I did it and now after 2 hour i need to restart the router again. I have a wifi extender between a tp link 450 re. because the signal is not very strong from the 2.4 and 5ghz

[Netduma Fraser]

Grab the logs when it next happens please and we can take a look

[sw_mp]

@Netduma Fraser goodmorning, 

hello, last night it went down 2x again, lasts about 30 minutes then it comes back online, only the wifi wired is fine.
I have the logs for you here,
I hope you can do something about it.
because I am in doubt about sending it back.
very inconvenient if the ring doorbell does not work because there is no wifi.
thanks in advance

 

 

 

R3_2025-01-12T06_39_20.520Z_logs.txt

[Netduma Fraser]

Are you using Adblocker by any chance? 

Setting a static/reserved local (LAN) IP for all the WiFi devices:

1. Go to Settings > DHCP
2. Click Add Rule
3. Click your device
4. Click save
5. Repeat for each WiFi device

Then see if it works better please

[sw_mp]

@Netduma Fraser hello, no i dont use add blocker, i added everything what you say. Hope it helps.

I see alot of warnings in the logs

[Netduma Fraser]

The logs can look like there are issues but it shows a lot of background processes. Let us know how you get on

[sw_mp]

@Netduma Fraserthe problem is still there.🥲

can the guys not look into the router.

I did a factory reset again did not help als to put the dhcp what you told me to do.

Let me know greetz

[Netduma Fraser]

Could you provide the logs again when it next happens please?

[sw_mp]

@Netduma Fraser i send you are pm.

There is the story.

Thnx 

[Netduma Fraser]

Thanks for the extra information, if you provide the logs from when it happens again now you've reserved the IPs I can best advise.

[sw_mp]

How is it possible btw if i login the router by laptop and change things, like cc en save it

And then by phone login the router and the setting are different.

Acces by laptop and my tel are the settings different 

R3_2025-01-13T06_57_39.669Z_logs.txt

[sw_mp]

@Netduma Fraser This is if i do it by the duma app.

[sw_mp]

This by internet explorer

[Netduma Fraser]

Are you checking immediately after making the change? It may take a little time to hard save