sw_mp Posted January 8 Share Posted January 8 I noticed that the 2.4ghz and 5ghz was gone 2e time now today, see the logs R3_2025-01-08T10_52_03.367Z_logs.txt And you know what this mean with the warning Link to comment Share on other sites More sharing options...
sw_mp Posted January 9 Author Share Posted January 9 @Netduma Fraser again at the same time, i did not change anything on the router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9 Administrators Share Posted January 9 Can you think of any patten in your surroundings/network usage both times when it went off? Link to comment Share on other sites More sharing options...
sw_mp Posted January 9 Author Share Posted January 9 @Netduma Fraser no just normal did not use heavy load Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9 Administrators Share Posted January 9 I know this sounds odd but is the router kind of close to a microwave and was a microwave used at the times it disconnected? Link to comment Share on other sites More sharing options...
sw_mp Posted January 9 Author Share Posted January 9 No, no other things close by i going to check if it happens tomorow also, i also need to restart the r3 then. You cannot see anything in the logfiles Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 9 Administrators Share Posted January 9 Try and look out for any patterns, e.g. a specific time of day, when a specific device or service is used etc Link to comment Share on other sites More sharing options...
sw_mp Posted January 10 Author Share Posted January 10 @Netduma Fraser it happend now again we did not use the internet only the ring and camera. should it help that i install the beta firmware? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 11 Administrators Share Posted January 11 Oh I thought you were using that already as you have early access, yes I would suggest doing so, we just posted a new firmware there yesterday as well Link to comment Share on other sites More sharing options...
sw_mp Posted January 11 Author Share Posted January 11 @Netduma Fraseryes ik did it yesterday, and now my wifi is gone again by lan it works fine. Only the 2.4ghz and 5ghz are complete gone need to restart it again. Can you see something in the logfiles? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 11 Administrators Share Posted January 11 Do a factory reset on this version then check again please. If it continues provide another log please Link to comment Share on other sites More sharing options...
sw_mp Posted January 11 Author Share Posted January 11 @Netduma Fraser I did it and now after 2 hour i need to restart the router again. I have a wifi extender between a tp link 450 re. because the signal is not very strong from the 2.4 and 5ghz Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 11 Administrators Share Posted January 11 Grab the logs when it next happens please and we can take a look sw_mp 1 Link to comment Share on other sites More sharing options...
sw_mp Posted January 12 Author Share Posted January 12 @Netduma Fraser goodmorning, hello, last night it went down 2x again, lasts about 30 minutes then it comes back online, only the wifi wired is fine. I have the logs for you here, I hope you can do something about it. because I am in doubt about sending it back. very inconvenient if the ring doorbell does not work because there is no wifi. thanks in advance R3_2025-01-12T06_39_20.520Z_logs.txt Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 12 Administrators Share Posted January 12 Are you using Adblocker by any chance? Setting a static/reserved local (LAN) IP for all the WiFi devices: Go to Settings > DHCP Click Add Rule Click your device Click save Repeat for each WiFi device Then see if it works better please Link to comment Share on other sites More sharing options...
sw_mp Posted January 12 Author Share Posted January 12 @Netduma Fraser hello, no i dont use add blocker, i added everything what you say. Hope it helps. I see alot of warnings in the logs Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 12 Administrators Share Posted January 12 The logs can look like there are issues but it shows a lot of background processes. Let us know how you get on Link to comment Share on other sites More sharing options...
sw_mp Posted January 12 Author Share Posted January 12 @Netduma Fraserthe problem is still there.🥲 can the guys not look into the router. I did a factory reset again did not help als to put the dhcp what you told me to do. Let me know greetz Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 12 Administrators Share Posted January 12 Could you provide the logs again when it next happens please? sw_mp 1 Link to comment Share on other sites More sharing options...
sw_mp Posted January 13 Author Share Posted January 13 @Netduma Fraser i send you are pm. There is the story. Thnx Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13 Administrators Share Posted January 13 Thanks for the extra information, if you provide the logs from when it happens again now you've reserved the IPs I can best advise. Link to comment Share on other sites More sharing options...
sw_mp Posted January 13 Author Share Posted January 13 How is it possible btw if i login the router by laptop and change things, like cc en save it And then by phone login the router and the setting are different. Acces by laptop and my tel are the settings different R3_2025-01-13T06_57_39.669Z_logs.txt Link to comment Share on other sites More sharing options...
sw_mp Posted January 13 Author Share Posted January 13 @Netduma Fraser This is if i do it by the duma app. Link to comment Share on other sites More sharing options...
sw_mp Posted January 13 Author Share Posted January 13 This by internet explorer Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 13 Administrators Share Posted January 13 Are you checking immediately after making the change? It may take a little time to hard save Link to comment Share on other sites More sharing options...
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